Hi,

Thank you for writing and thank you for your purchase.

You may be trying to register the product with the purchase key you get from themeforest and not the LICENSE KEY as we explain in our documentation and in the text above the registration form. https://nicethemes.com/article/how-to-get-your-license-key/

When you mention “The support link on the front page doesnt even go to a real website.”, what do you mean by “Front Page”? Please let us know so we can check the link.

We provide support on our support center at http://nicethemes.com/support/ – Once you register and validate your purchase there, you can create a support ticket if you need any help with any issue it is not covered in our documentation.

Best, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing. I hope you are doing well.

The only way to make that work, would be editing the image in order to make it have more “blank” space around the center of the image, like we have in our main demo http://demo.nicethemes.com/flatbase/classic/

Another option could be removing the zoom in effect. Please have in mind that the zoom in effect will zoom in the image, so if there’s some important part of the image on the edges, it will happen that it will exceed the frame. That’s why it is important to choose what image/icon to use.

Please feel free to create a support ticket at http://nicethemes.com/support

That way, we’ll be able to give you a better support experience.

Best, J

Thanks! I have one more question- how can I achieve a footer to stick to the bottom at all times please in all pages?

Hi,

Thank you for the follow-up.

Unfortunately, the theme doesn’t come with such a functionality. Perhaps you can try to achive that by using a plugin like this one? https://wordpress.org/plugins/wp-sticky-footer-bar/

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing, I hope you are doing well.

Unfortunately, we don’t have any “try before you buy” system.

Is there anything you would like to see in particular?

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing. I hope you are doing well.

You need to have version 2.0 running. Then, go to “Flatbase > Install Demos” and you should be able to see the different demos and install them directly from that page by clicking “Install”.

Please feel free to create a support ticket in our support center if you need further assistance: http://nicethemes.com/support

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing. I hope you are doing well.

You can upload a favicon on “Dashboard > Appearance > Customize > Site Identity > Site Icon”.

We had an input within the options panel before, but now the option is part of WordPress directly, so we use that one.

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing and thank you for your purchase.

Are you uploading the file you get when you hit the “Download Installable WordPress file only” button? https://envato.com/blog/install-themeforest-wordpress-theme/

Please get in touch with us at our support center so you can share your site access details privately and we’ll take a look at it: http://nicethemes.com/support

Knowledge Base · Official Support · Facebook · Twitter

Hello,

Thank you for writing.

We sell theme licenses. Each theme license can be activated on one site and will enable one-click updates, support, and a few other perks.

Your support has expired. We release our themes via GPL. You can read more about GPL and its freedom here: https://www.gnu.org/licenses/quick-guide-gplv3.en.html

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

I hope all is well

The theme doesn’t come with a ticketing system like the one you linked. It comes with support for bbPress, a forum plugin which can be used as a ticketing system if it’s tuned to do that.

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi

Hello,

Thank you for writing. That is related to WPML configuration. Be sure that you enable the translation of the article custom post type.

See their docs: https://wpml.org/documentation/beginners-guide-to-site-translation/translating-custom-posts/

Best, J.

Knowledge Base · Official Support · Facebook · Twitter

Thank you so much!

No problem

Hi T,

I hope you are doing well. Thank you for writing. There’s no special integration with SiteOrigins Page Builder Plugin on Flatbase. We have an integration with bbPress for the forums.

However, I can imagine the plugin must work fine in any of the page templates (default or full width). Are you trying to create any type of layout in particular?

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Thank you for your quick response!

I’ll use your theme and adapt the homepage design a bit. The blog sites are fine for me

Best, T

Thanks Thomas!

Have a nice day, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thanks for writing. And thanks for the heads up. Yes, we had a version of bbPress that wasn’t compatible with PHP7, we’ve updated bbPress and now everything should be ok.

Have a nice day, J

Knowledge Base · Official Support · Facebook · Twitter

I am getting the same thing.

Please try again.

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thanks for writing.

I just checked the link and it is working. Do you get to see something if you go to http://demo.nicethemes.com/flatbase/ ?

Best, Juan.

Hi, would you please send me the purchase code and your username on NiceThemes.com? If the code is already registered you may have done the registration already. Do you have more than one account?

Best, Juan

Hi,

sent details in mail to support@nicethemes.com

Thank you.

Thank you, we have a support system on http://nicethemes.com/support

I’ll reply your private message.

Best, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thanks for the prompt reply, actually my company purchased this theme and i have purchased code, invoice number and order number of flatbase theme. If you want i can share those with you.

Hi,

Thanks for the follow-up. Perphaps you can get the login details for the account who purchased the theme and manage things directly from that account? We provide support to accounts with valid purchases. If you want, you can send me that information to support@nicethemes.com, perhaps I can help you find out what account did the validation on NiceThemes.

Best, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

I have sent you an email.

Hi,

Thanks for writing. I hope you are doing well.

Actually what you see is the `code` HTML tag styled. Themeforest wouldn’t allow us to include any type of syntax highlighting functionality because they consider it plugin territory. You can try with any syntax highlighting plugin or maybe using gist from github and their plugin in order to style the pieces of code you share.

Best, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing and thank you for your purchase.

Yes, you can use the demo importer in order to import any of the packed demos. You can learn more about using the demo importer on this page: https://nicethemes.com/article/install-demo-contents/

We’ve also created an article explaining how to set up your server in case you have trouble when using the demo importer. That article can be found here: https://nicethemes.com/article/demo-install-problems/

Best, J

Knowledge Base · Official Support · Facebook · Twitter

Thanks for your quick response but I can’t find option “Smart” in wordpress admin menu, the only option it has- nice themes & it doesn’t anything with data importer. Regards Ankit

Hi,

Thanks for the follow-up and sorry for the confusion, I’ve sent you documentation for our most recent theme, Smart: https://themeforest.net/item/smart-responsive-multipurpose-wordpress-theme/17333318/

Flatbase doesn’t come with the one click demo import like Smart for now, we’re working to include it ASAP.

In the meantime, the way to import the demo contents to Flatbase is listed here: https://nicethemes.com/article/importing-demo-content/

Please let me know if I can assist you via our support platform. You can create a support ticket here: https://nicethemes.com/support/support-forum/new-topic/ (please insert your site access details so I can have access to your site and assist you with this).

Thanks again and sorry for the confusion.

Best, Juan.

no worries I fixed it

Thanks for the follow-up

That’s great!

Have a nice day, J

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thanks for writing and thank you for your purchase. Would you please send us the ticket URL? We have replied all tickets, perhaps we’ve missed yours. So please send us the URL here or to support@nicethemes.com

Thank you very much, Juanfra.

Knowledge Base · Official Support · Facebook · Twitter