when i create a row by Visual Composer, i want to create a space between each column but i can not find “Columns gap” function such as tutorial in this video: https://www.youtube.com/watch?v=qXJemai4XHU and this is current my interface: http://www.awesomescreenshot.com/image/2873914/250ac9fd4689eef098c7309079ab3327

nice

Hi there. Having an issue with my menu:

I want the nice hover over menu (the one with the animated line underneath each menu item) instead of the burger menu stack that appears on the right hand side on desktop. The full width header image bled into the menu and it was really nice, which is what I would like again.

I’m in the theme options and have selected the left header style but can’t seem to change back to the hover version I had. It all-of-a-sudden changed and I can’t get it back!

Thanks in advance for your help Steph

Hi there,

We’ve an issue with the ‘Bottom Shape Divider’ (using the chevron) flickering when viewing using Edge. See detail below:

- What we see is a flickering thick horizontal line
- Level with the point of the chevron
- It is as if the white background is not properly
- Covering the edges of the image

Please advise

Hi, I never used the support, never mind. I am not able to import the templates I am getting ( Warning number : 500) . Is there any video or article so that i can follow to fix this. I increased memory limits and edit php.ini file too. Please kindly help me in this.

Hello,

I need help for following

1. In woocommerce checkout page I need to remove the section “Additional Information” ie., order note…. How do I do it?

2. In some particular page I need to place Second menu as the top menu instead of main menu which I will be using rest of the pages…. Is it possible to do it?? If so how?

Hello I bought the Jupiter theme, and I have a problem with the plug in advanceg google map. I know the API key, and my gps coordinates. When I’m on my page I get the message “Google Maps did not load properly on this page.” For more technical information about this error, please see the JavaScript console.

Hello, how can i upload demo content to my website? i try to figure it out. can you help me? if you share documents link, i would be appreciated. thank you

i have a simple div grid at http://spiderman.ephronsystems.com/contact/ which uses background images for each div. The css is visible in Firebug except the part that is url(...), and obviously the image is not showing up. Any thoughts? its hosted at AWS, if that helps. thanks!

Hi I submitted a ticket 2 days ago and got a confirmation that is was received but now it is not showing on my support panel? It was from Jeff@Adaptiveims.com if you could please check on that.

Hi, I have been looking at your template and I need to know exactly if it meets the following specifications: • Do you have a logos carousel? • Can I make image galleries? In these galleries, is it possible for a descriptive text to appear when it is displayed as a pop-up? • In the portfolios, is it possible to insert a form anywhere on this page? • Is it possible to make a description of a service that my company uses as an image and descriptive text?

Thank you very much, Juan.

Does this theme work on Internet Explorer 8? I installed the theme and it is ALL broken. I noticed a lot of runtime errors. Is IE8 supported?

The latest version is not checking to see if `$_SERVER[‘SERVER_NAME’]` isset in addon-management.php#L112 AND plugin-management.php#L187 AND template-management.php#L212. Because of this it’s throwing notices while using wp-cli.

Hi, In last update you say we can download psd files. Where can we download psd files?

Pre-Sale Question – How simple is it to combine template elements? For example, instead of a slider at the top on Aoede (https://demos.artbees.net/jupiter/aoede/), would it be possible to have a static image background, with a smaller video centered, then underneath it, a countdown clock (as seen in Hephaestus) and a subscription bar (as seen in Eukelade)? Thanks.

Is the latest release of Jupiter 5.9.7 compatible of PHP 7.2?

It is really annoying that you have to register with some suspicious sounding “artbees” site to get an API key so that it would allow me to download stuff off their servers, like demo content and etc. I DO NOT WANT TO OPEN HUNDREDS OF ACCOUNTS! I have too many accounts as is, now I have to keep an extra account with artbees just for activation purposes! I wish we’d be warned before buying themes.

Hi, I opened a new ticket and received “Support ticket received” but the link inside the email takes to a page saying “You don’t have a ticket with this id. ” and I cannot find the ticket I created in my TICKETS section at all… I tried this twice but didn’t work. I use Chrome 61.0.3163.100.

Please help me.

Best,

Hi, we have some problems with some MK-Icons, we can see few in our web but there is other that don’t show up, we use Chrome to preview our web. How can we fix this? Thank you.

Hi this is my first time using the plugin ACF with your theme. I already created some advanced custom fields, I just installed you child theme, but, I can’t seem to find the php file where I must add the code of the custom fields. Where should I add fields like:

<?php the_field( ‘Year’ ); ?> <?php the_field( ‘Biography’ ); ?>

I already tried (with no luck) with the single.php file. Where shoud I add the code?

Thanks in advanced