16522 comments found.
I’m a VIP user but nobody available on chat today. I’m having this issue with woocommerce, but it is not resolving the issue. Any new fix for this? Replace the with this :
background: url(‘yourdomain.com/wp-content/themes/jupiter/assets/images/selectbox-arrow.png’) right center no-repeat;
Why do you offer templates if one cant alter them. It got me so angry. Its ridiculous.
Hi,
Sorry for the inconvenience, what is your problem?
Please kindly more specific.
Also, you can open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Any ETA for the next big update? Header Builder especially?
Hi,
Sorry, we don’t have a schedule for the next update, but it will be released very soon.
This update will have many awesome features like Header Builder, Shop Customizer and others.
If you want to try it in the meantime, you can join our Beta Program here:
https://themes.artbees.net/docs/beta-testing-programRegards.
My webpage www.zbadajwlosy.pl has appeared in a mobile version everywhere and without media since yesterday. What should I do?
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Looks like Visual Composer has an update, do you plan to update your version of it in the Jupiter pack soon, as well? Thanks! 
Hi,
Surely we will update the Visual Composer plugin included in the new Jupiter theme version in the future.
Regards.
Hi
I am having issue with my site where if i set a page to the home page then it goes blank. the moment i remove it as the home page it is visible. I have checked the reading settings and it is set correctly but still doenst work.
I am using the apemius theme template but I dont understand why it isnt working.
Please let me know.
The url is http://www.gusvanderwalt.co.za/
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Please can you let me know what the minimum server requirements are for this theme? My client is on a shared hosting platform and need to ensure that we are able to use the theme on it before we purchase it. TIA.
Hi,
You can see the theme requirement details here:
https://themes.artbees.net/docs/checking-server-requirementsRegards.
Thank you.
You’re welcome
box-icon-61 a:hover {
margin-bottom: 50px; background-color: crimson; padding: 10px; } #box-icon-63 { margin-bottom: 50px; background-color: crimson; padding: 10px; }
Hi,
Firstly, please kindly remove your current css style for that icon box.
Then try this css instead, you can try my css below (add to the Page Settings : http://take.ms/7lvIh ) :
box-icon-63:hover {
background-color: crimson; }
Regards.
Thank-you, It work now!!
Glad to hear that
I am looking for the layered PSDs the notes in Themeforest states: “ThemeForest Files Included Layered PNG, Layered PSD, PHP Files, CSS Files, JS Files, PSD”
Also states it at the bottom of the available templates. https://camo.envatousercontent.com/b6965783d3491a88edf335086ec6aecd3b60249a/687474703a2f2f7374617469632d63646e2e617274626565732e6e65742f7468656d65666f726573742f6a7570697465722f76352f6e30342d332e6a7067
Hi,
It’s in the Jupiter > Control Panel > Templates > Click on the PSD icon on the Template thumbnails.
Regards.
Great work! Can I add social share button for each blog post after every blog post?
Hi,
There is an option to show it in the Theme Options > Blog > Blog Single Post > Social Share.
Regards.
Hello, I´m using the option Spotlight to create the Blog main page. However every time i try to use your theme options to the blog it neves comes with the categories filter, which it´s strange since most of the people would like to be able to choose which category would like to see. Is there any other way to use the spotlight blog option and have the categories filter above? Thank you! best regards
Hi,
Unfortunately, there isn’t such option in the Jupiter at the moment and it needs many customizations to make it through which is beyond our general support policy.
Thus please kindly ask about this as a feature request in our community forum:
http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-hereIf you want to achieve it now you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/Please note they may reject your request due to different reason sometimes (the request can’t be done, agents are not available..)
In this case, you can contact these guys instead: https://codeable.io/
Hope you understand this matter, thank you so much.
Regards.
Why this error when try to login at website.it/wp-admin ??? Not possible to do anything.
Fatal error: Class ‘Mk_Validator’ not found in /htdocs/public/www/wp-content/themes/jupiter/framework/admin/control-panel/logic/addon-management.php on line 103
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Why this error when try to login at website.it/wp-admin ??? Not possible to do anything.
Fatal error: Class ‘Mk_Validator’ not found in /htdocs/public/www/wp-content/themes/jupiter/framework/admin/control-panel/logic/addon-management.php on line 103
Hi,
Please kindly open a ticket in the support desk and provide your site login info and FTP credentials so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi great theme ! Question: I need to add excerpt in the module Blog – Style Magazine. The first use the blog text, OK. But I need the others to do the same. How can we do that? Regards
Hi,
The Blog – Style magazine doesn’t allow to display the excerpt for the Sub posts.
It just able to display for the Main post only.
You can ask about this as a feature request in our community forum:
http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-hereIf there are other users which need this feature, they will come and vote for it so the development team considers implement it in the future.
Regards.
OK I understand.
Other question. I want to show a second navigation in the header top right, but it only shows at left when I check Header Toolbar Navigation. I use the Template Summanus. Best regards.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Everything is fine but in mobile or responsive view there must be offcanvas menu, for better user experience.
Hi,
There isn’t have any option to make it in the theme at the moment, however, it can be done with some custom css.
Regards.
Ok, If I buy this theme, will you help me to do that ?
Hi, yes, we will help you in our Support Desk here:
https://artbees.net/themes/dashboard/new-ticket/Regards.
I know I should open a ticket… but why dont you explain in your documentation clearly how to make the theme retina ready? I’ve selected retina images and responsive images in my settings, then when I upload an image there are two situation: - I upload the image 2x -> is 2x larger - I upoad the image 2x and I select the size -> no retina, is blurry
Good theme but bad support to retina
Hi,
The way you set up the image is correct, maybe something conflict here, so please open a ticket to help us check further.
Regards.
Hi there, how do you increase the container width of the side dashboard to 500px for example? Thanks!
Hi,
It will need some custom css to achieve it, please kindly open a ticket in the support desk then our support staffs will advise you on this:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello,
There’s a lot of out of date woocommerce templates at the moment on 5.9.7 and the layout is off on the single product pages. When will there be an update please?
Hi,
The version 5.9.7 is fully compatible with Woocommerce.
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi! Can you recommend a sharing plugin that goes well with your theme?
Hi,
We didn’t test the Jupiter theme with this plugin yet as well as hear any feedback from the Customers about it so we can’t confirm with you if it’s compatible. However, you can ask the Jupiter theme community here: http://forums.artbees.net/c/jupiter/ask-the-community So other customers can share their experience with you and let you know if any plugin which has the same feature is compatible with Jupiter theme. Also, you can follow the compatible plugins list here: https://themes.artbees.net/docs/compatible-plugins-list Hope you understand this matter, thank youRegards.
Hi, cant figure out what option creates the inline menu? menu_item – menu_item – LOGO – menu_item – menu_item
Thanks
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
