Hi and thank you for confirm!
Here you can read more about out of date WooCommerce files, as you can see the only error (the other are notices) is with MaxMind GeoIP Database that is not part of Uncode: https://support.undsgn.com/hc/en-us/articles/115004005069
So what happen if you deactivate Uncode and you enable the native WP theme? I think you have the same issue that is not Uncode related.

Ok let me re-check. Anyway thanks a lot for the support, great themes and great team!

Thank you for confirm!

Hi inkarnating and thank you for interest!
This is not a native option but it’s pretty easy with an additional line of CSS code in case we can suggest in our Help Center.

Great thanks… If this kind of help can be provided.. I will buy theme…

Hi inkarnating! Yep don’t worry this is super easy, when you have bought Uncode just open a ticket in our Help Center and notify here the ticket ID: https://support.undsgn.com/hc/en-us

Hi! Do you refer to the Uncode style.css? Since we don’t see any purchase from your account. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Thank you for your response but it’s not really a good one to provide a service. Do you know designers do have clients? and do you also know that a client can purchase he/her theme and hire a designer or dev to set it up for them? And do you think a client will have that time to come over here and asking a question about your theme? It doesn’t matter if you see a purchase in someone account over here. Your job is to respond to everyone who posts a question here about your theme because you created something that deserves people to ask a question. I think you need to learn how to respond to your clients over here. I am very disappointed!!!

Hi broklinonjei! Sorry to say but this is not true. When you buy a theme on ThemeForest you have 6 months of support included that is provided in the manner indicated by the author (https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/support).
Please note that ThemeForest includes the “Purchased” badge to distinguish who bought the theme from user with a possible pirate version that otherwise can come here and ask support questions about a product. You understand that this is not possible. Please note that I’m not saying you are a pirate user, just this is the official ThemeForest policy for support to fight and reduce piracy. In fact here you don’t see users without the purchase badge asking for support questions. So we absolute don’t need to learn how to respond our clients and that’s why we have a completely qualified support team in our private Help Center (https://support.undsgn.com/hc/en-us).
If you missed how support and purchase code verification work on ThemeForest you can just ask your client access datas for the support Help Center, ask your client to ask a refund so you can buy the theme from your account.
If then you think we are wrong and this is an abuse please ask Envato support so they can confirm the above.
Waiting for a feedback!

Hi! I mean that when you import demo contents you have alle the layouts you can see in our demo site, so both the Freelance both the Creative Agency. In the showcase you can see some real websites created with Uncode, as you can see you find also different variations from our demos you can achieve (but these layouts are created by the users and are not available as official demos). Yep you can have both Portfolio both shop on the same site (there a few example in the showcase). So you can both mix layouts both use different on the same site.

Thanks again for your quick response undsgn, really appreciate it. Ok I’ve already added this product into my shopping cart and soon will gonna order it.

Btw in future after this product purchasing, I frequently would need further assistance/support regarding setting up my website page. I hope you’ll provide me a good support.

Thanks!

Hi immoodesign! Don’t worry, we are also popular for quality support we offer in our Help Center (Report an issue button): https://support.undsgn.com/hc

Hi Nednarb! We are sorry you find Uncode difficul, have you checked the video tutorials and documentation? Generally customers create awesome stuff with this theme: https://undsgn.com/uncode/showcase
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi adamglupton! We are sorry but it’s not possible understand what happen without a check, as you can understand this can be only related to some server issue, first of all this is a super popular theme, second the theme doesn’t decide to become white/blank from a day to another it seems that something has changed on your support (host) or you have installed some extra stuff that create a conflict. You can ask your host why you a popular theme stopped to work from a day to another or open a ticket in our Help Center: https://support.undsgn.com/hc

I haven’t touched my website in the last few months, and everything was working fine – nothing new installed. I talked to my host (JustHost) and they had to turn off the Uncode Core plugin as they said that was causing the conflict/issue/corruption. They told me it’s an issue with Uncode. My support has run out for Uncode since I’ve been a user for a long time, so if you’re going to make me pay more to help resolve an issue that I’ve been told is on your side, I’m just going to upgrade to another platform. Thanks.

HI adamglupton! We hope you can understand first that a a theme doesn’t broke itself without any actions (I refer also to server actions and adjustments), this is one of the Envato top-seller items and if there is a big problem like this all the messages here should be about the same problem you report, so sorry it’s definitely not something on our side (https://undsgn.com/uncode/showcase). Please also note that hosts continuous update their server, both from upgrade for maintenance, so the only thing I can think of is that your host modified some settings and now you are experiencing some issues. Can you please ask your host what is the specific error you have? If the claim the problem is the theme they should also ask what is the problem. On the other hand you should ask why a so popular theme fails on their host only (and oddity they worked like a charm before). We are not asking to renew your support if this is expired but at the same is not easy to help on a public wall like this (this is the official Envato policy). Anyway if you are still convinced the problem is a so popular theme the best we can offer is a refund so in case please ask using the official request form. This is the best we can do for you.
PS: In all this I suppose that all the server requirements are met and that you don’t have any errors in the System Status.

Hi bobchou2 and thank you for appreciate Uncode!
The latest WooCommerce is a minor update (this is what you can read in the official WooCommerce blog and it’s an update from just 3 days ago). Anyway this is pretty normal when it comes to commercial themes and this doesn’t mean there are errors, please read more infos here: https://support.undsgn.com/hc/en-us/articles/115004005069
If then you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi torgrim! We are sorry but just in words is not possible to understand the issue you are facing, I can only suggest to check the Page Options that overrides the Theme Options. Anyway we remind that support is offered only on our Help Center or when you have the “purchased” badge next your name (sorry but form here it seems you have not bought Uncode). If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Wow! Thank you for the remarkably fast response! I’ll give that a shot and let you know how it goes.

Thanks again, guys!

Mark

Yep, that works!

Awesome. Thank you again.

Mark

Hi markskoultchi and thank you for confirm!

Hi smokinzorro! You just need to insert them: http://undsgn.d.pr/81k1Uv/2nKQFXHj
If you don’t see this option please enable in the Screen Options in the top right corner.
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi nitsab!
1. This vary according to the footer layout but there is not a build in option, in case what footer layout do you have? So we can pass a quick code according your settings. In case also your site preview is good to avoid confusions.
2. No sorry this is not an option (really not common), at least you need to create some custom JS codes.

Hi undsgn

Thanks for getting back to me. 1. I don’t have the site published yet however the padding on the footer looks like this template – https://undsgn.com/uncode/homepages/classic-start-up/ Where I want it to look this this template – https://undsgn.com/uncode/homepages/classic-agency/

2. Ok understood, thanks anyway.

Hi nitsab! 1. Just paste this code in your Theme Options > CSS and adjust to your needs:

footer .footer-center {
    padding-top: 68px;
    padding-bottom: 68px;
}

Hi and sorry for delay! You can have something like in this demo: https://undsgn.com/uncode/homepages/shop-classic/
This is named Secondary Menu, you need first to create a secondary Menu and then activate this option form Theme Options > Menu > Additionals.

You guys are the best

Thank you for confirm!

Hi serobbins! Yep actually we don’t have any bug reports. Are you experiencing some issue we don’t evaluate?

No issues, just wanted to make sure it was compatible before I updated.

Hi serobbins! Actually we don’t have any issues relative to WP update so you can stay safe.

Hi mikasenda! There are some issues with the Cloudflare’s Philadelphia propagation server (https://www.cloudflarestatus.com/), from here everything is working as expected. Are you from USA?
Let us know! We invite to check Uncode back tomorrow.

No, Canada.

Yep it’s probable you are on the same propagation server so.

Hi! If you activate the native WordPress theme on this installation instead of Uncode you’ll see you have the same error, please do this test otherwise you think it’s a theme problem. In Uncode we only change some CSS to make the form nicer. Here you can review a dedicated article: https://support.undsgn.com/hc/en-us/articles/214006365
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi! The tip is just a workaround since the user has a lock screen and we cannot check what happen. Please take care since you need to write data-skin=”dark” and not data-skin=”dark” (note the quotation marks). If this not helps please show at least your site preview or open a private ticket so we can check what you are missing.

Please follow this: https://support.undsgn.com/hc/en-us/articles/213457049

Hi! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

As I mentioned, website loads fine when you’re not logged in to Wordpress. You won’t be able to see my problem unless you login. But I will let support handle that

Yes what I mean, it’s not possible debug if you have an odd issue, i hope you can understand it’s not possible a so popular theme is not visible when you are logged, something odd is happening at your end and we need to check! Notify here when you have created the ticket!

Oh, ticket is already created!

Hi NerdCommerce! Page video backgrounds will always loop the “loop” and this is the supposed behaviour, the option your refer is reserved when you use the video in lightbox etc.

Damn parentheses at the end of the links, sorry:
http://undsgn.d.pr/G8rRbr/OGqVZ1wi
https://support.undsgn.com/hc/en-us/articles/213456869

I got it, but only tittle area is clickable. Please, could you let me know how to find the proper set up for made the full area logo clickable? (at the moment “multiple click area” is activated in both block and single block sections).

There is nothing else to set, at least please share your site url so I can check. The only think to note that you cannot use the Team Member option if you use custom links (since they have links).