16522 comments found.
Nothing
Hi,
Let us know if you need any assistance.
Regards.
what’s the ETA on the additional lazy load features? having lazy load on background images or entire page sections would be a game changer.
Hi,
The Lazy Load option is already included in the version 5.9.7, could you please kindly update the theme to the latest version then recheck ?
You can follow this document to make it:
https://themes.artbees.net/docs/updating-theme-child-themeRegards.
I have updated to 5.9.7 already. I see some elements have lazy load features but not everything yet. I read that you may be adding additional lazy load elements such as entire page sections. Is that correct? if so when will those features be available?
Hi, the current lazy load option will effect on the items have Images, like Edge Slider, Image Gallery..
Also, it has an option to enable it globally in the Theme Options > Advanced > Speed Optimizations.
Regards.
I get a background paralax video in all my page sections after upgrading to the latest version av Jupiter. I can’t find the Youtube ID or URL in Page section or in the short code switching to classic mode.
What the f* is this about? 
Hi,
I afraid you’re using the original Visual Composer plugin on your site at the moment so it happens, please kindly delete the current VC plugin, then go to the Jupiter > Control Panel > Required Plugins > Install the Visual Composer plugin there and recheck.
If you have problem, please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I’ve been waiting for your support team to help me register my theme – there is clearly a bug – I have purchased and registered this theme on at least 10 other projects. No one is solving this issue – I’m getting very frustrated with your support team who just keep asking me for my log in details when I’ve already provided them 3 times. What is going on with the quality of your support?
Hi,
Sorry for the inconvenience you got, could you please kindly provide the ticket ID to help us recheck ? It might be something wrong with your login info so our supporters can’t connect to the site admin hence they will need you provide it again.
Regards.
I inserted a menu in the header toolbar via Appearance > Menu. I would prefer that this is a dropdown rather than an inline list. I have tried several solutions via css but they arent working. can you help? http://spiderman.ephronsystems.com/
Hi,
Unfortunately, the Menu in the Header Toolbar can’t be displayed as a drop-down and it can’t be done with custom css.
Hope you understand this matter.
Regards.
Hi, love the theme!
Question, how can I adjust the header navigation so it will show the mobile menu at a much larger screen?
You can view the site here and see what I mean.
highersite.co/assistedliving/
Hi,
You can go to the Theme Options > Main Content > Layout & Background >
Main Navigation Threshold Width > Increase this value.
Also, this section just for the pre-sale questions only, please kindly open a ticket in the support desk to get support from us more facility:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello ArtBees, Presales question. I’m going to be taking over a site built with Jupiter 4.3.2. Would like to update to the latest version. Will there be any issues updating directly from 4.3.2 to the latest version? Many Thanks, John V.
Hi,
There is much difference in the Theme Options, Element, Configuration and Visual Composer settings in the Jupiter 4.x and 5.x so your current site layout might be mess up after the update and you will need to rebuild it.
I know this is a little bit tricky but afraid we don’t have any solution for this as well as the migration is out of the support scope.
So I recommend you to create a staging site of the current main site (under a sub-domain) and update the theme on this staging site then working on it to make sure everything is correct before changing the main domain to this staging site and use it as a live site.
If you want to make it fast and flawlessly without any mess, you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/Just leave a message and they will get back with the price and estimated time.
Hope you understand this matter, thank you so much.
Regards.
Thank you so much! I’ve contacted your customization service.
You’re welcome
Hi
I am trying to remove the space between the last section and footer, however I can’t find the “last section of page” selection. Could you help please?
Thanks Mike
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi! I want to use BBpress plugin for forums, can I do that here?
Hi,
BBpress plugin is fully compatible with Jupiter theme as you can see here:
https://themes.artbees.net/docs/compatible-plugins-listRegards.
Hello!
I have one question:
Is there any option, or plugin that you know, to make the sortable category portfolio in a dropdown list? I mean not to appear like the classic sortable but to appear in a dropdown.
Did I explain me?Thank u
Hi,
I afraid it doesn’t have any wordpress plugin can help make it because that Portfolio is a custom post type from the Jupiter theme.
So you can kindly ask about this as a feature request in our community forum:
http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-hereIf you want to achieve it now you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/Please note they may reject your request due to different reason sometimes (the request can’t be done, agents are not available..)
In this case, you can contact these guys instead: https://codeable.io/
Hope you understand this matter, thank you so much.
Regards.
Hi, the quantity button is displaying incorrectly in the cart now. There are now two black (+) and (-) button that float awkwardly above the quality box, both hiding the word “Quantity” as well as the number box.
Please see the image for an example:
https://imgur.com/a/QL2mTAs you can see in that image above, there are two quantity buttons in the cart, the gray ones contained within the white number quantity box, and then 2 larger black floating (+) and (-) buttons.
Specifically, how can I hide these larger black quantity buttons so that the cart displays cleanly? The smaller gray ones contained within the box work perfectly fine. Thank you.
Actually looking at your demo and my site previously, it seems the black plus and minus buttons are not correctly aligned within the quantity box like they were previously. This is the way it should correctly display:
https://imgur.com/a/ECiRdlooking closer it seems my black (-) minus button is correctly aligned and it is the black (+) button that is off floating too high. I don’t have any custom CSS whatsoever, that could be messing with that either.
Also, just noticed that the word ‘Quantity’ is displayed twice, see image: https://imgur.com/a/yBCC1
If you could assist in helping remove those black quantity buttons which I believe are custom to Jupiter, and that second quantity button that appears directly above the white box that should hopefully fix my issues :-/
It would just leave the gray arrows to be used for quantities. Thank you!
https://imgur.com/a/feGUVHi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I have submitted a ticket, please assist as soon as possible. Thank you!
Hi,
Thank you, please kindly follow your ticket.
Regards.
Let’s get that updated version you’re holding on to released along with the updated Visual Composer EH
Hi,
Sorry for the delay, but please kindly stay tuned, the new version of the Visual Composer will be included in the next update of the Jupiter theme which will be released very soon.
Regards.
I have a plugin to automatically push to AWS S3 every content I upload to WordPress media library and rewrite requests to serve content from there. But since Jupiter uses its own bfi_thumb directory to store WooCommerce thumbnail, my products are not showing the image.
I manually have to use W3 Total Cache to upload CUSTOM files to S3.
Why is it so hard to use the default directory structure for uploads?
Despite that, it’s the best WordPress theme/framework I’ve ever seen or worked with.
Hi,
Because the bfi_thumb is the cropped version of your images and generated from it, so it will need to have the original image first to have it, it’s a must have condition.
Thank you so much for the feedback with the Jupiter theme, really appreciate.
Regards.
Hello, how to color the background under the title and breadcumbs.
Reference: https://demos.artbees.net/jupiter/aoede/2015/11/10/risus-nulla-egestas-vel-eleifend-2/
Regards
Hi,
This comment section doesn’t allow to share the custom css, please kindly open a ticket in the support desk then we will provide the css for you:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello!
I have a problem, I’m using the page title box element, and I selected the background image. But, in mobile view the background image gets pixelated and it shows it in poor quality.
How could I fix this?
Thank u
Hi,
Please go to the Theme Options > Global Settings > Image Settings > Responsive Images > No then recheck.
If you have any problem, please create a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
we can’t figure out how to remove ‘quantity’ from showing up on the product detail page (like it shows in the demos) – the theme does not work if you can’t remove this… the + button overlaps the quantity text and it looks terrible
to be clear… we are trying to remove the text ‘quantity’ on the product detail pages. It doesn’t show up in any of your demos but is on our website. It causes the formatting of the whole page to miss align
Hi,
Could you please provide your problem page url to help check?
Regards.
Hi, I am planning to buy a Theme to build up a website for my girl friend who is yoga teacher. I have found your Theme which looks nice and a Uncode which is quite similar. So my questions is what makes Jupiter more stand out than Jupiter? Why i should buy Jupiter? Also I have noticed that Jupiter has only one h1 tags on a page. Uncode has more. Which solution is better for SEO and why? Thanks for your help. Shamack
Hi,
Because Jupiter has a very basic Visual Composer editor with many elements and feature, also the speed is good too.
Regarding the H1, one H1 on each page is the best optimized for the page, you can check it with the SEO documents.
However, you can easily add more H1 tag or any tag you want to the page by using the VC editor shortcodes..
Regards.
Hi there,
I liked your ANTIOPE demo but as you mention in the presentation you work in performance and page speed as ‘A’ but when I checked on Gtmetrix, it says E and page speed is low. In fact, load times look very slow on all pages of this theme. Looks strange. https://imgur.com/a/ZgwSg
Hi,
Sorry for the inconvenience, we will optimize this template soon as well as a new version of Jupiter theme which will be released very soon has many improvements on the performance too.
Thank you so much for the reporting, really appreciate.
Regards.
I’ve used my purchase code to get the api key and then enter into control panel and it will not register. I’ve submitted a ticket to your support site. please advise.
Hi,
Please kindly stay tuned, we will reply your ticket soon.
Regards.
Hello, on a site where the “Photo Gallery” element is being used, there is an issue where you have to double click the gallery for it to pop up. In Console, there appears to be a “Null” being generated by the JS, this also results in a blank screen when scrolling through pictures. Please address, thank you.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
