Thanks!

Is there any chance the issue can be resolved today? I purchased support a second time to fix a small detail I’m unable to figure out, but the agents are only supplying me with articles I’ve already read in the support documentation.

Hi thegildagency, the issue is exactly the one highlighted by our agent Nikolay. I replied your message with a few screenshots.

Hi rigbydesigns, thank you for appreciate Uncode and thank you for review! This works in Uncode in a bit different way but it’s possible override themes files. Our fault that we did not put a page in the documentation but we’ll do it soon (it’s really not common request). Would you like to open a private ticket in our documentation so we’ll explain how to? Please notify then here the ticket ID so I’ll reply.

Thank you for your reply! My ticket ID is 15973.

Perfect we’ll be back soon!

Hi emiralkafagi! Yep, we remind that you can also install them manually: https://support.undsgn.com/hc/en-us/articles/115004307525

i’ am confused also.. can we chat somewhere and test this ? So we do not fill this forum ..

It’s just some settings you are missing or at least some plugins issue. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

OK thanks for your time !

Hi IAMFORHUMANITY! Here you can find infos about the Manual Installation: https://support.undsgn.com/hc/en-us/articles/213454429
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Thank you.

Hi maltase and sorry for delay! No this is not possible actually but some users requested this feature so you can expect from next updates.

Hi imatge, these terms are from WordPress itself and they change based on your language. To hide them you need to use a free language plugin like Loco and create a “fake” translation leaving it empty, so when it try to stamp the terms the value is empty: https://support.undsgn.com/hc/en-us/articles/214003885
If you need support just open a ticket: https://support.undsgn.com/hc/en-us

Where you have inserted in your page sorry? Do you have a code like this? http://undsgn.d.pr/xVpUKg/5OpKfd2G

No. Our code looks like this https://prep.placementseason.com/wp-content/uploads/2017/10/Screen-Shot-2017-10-26-at-8.06.11-PM-copy.png

Have you insert this code 2 times? I see there are 2 references of the code. Anyway it’s really not easy to debug without login the installation. Please open a ticket so we can check privately, thank you!

Hi bobchou2! Can you please try to open one of the blog post and save it? The category should show in your filter menu. If this doesn’t help please open a ticket and notify so we’ll take care to check what happen: https://support.undsgn.com/hc/en-us

cool!!! It work! Thanks! another question is, when I select any text on my site, the text color turn to white, so could you tell me where I can change that color in the theme settings?

Do you mean when you select to copy the text? The selection color is the accent color, for example try to select text here and you see it’s blue as the main accent color: https://undsgn.com/uncode/homepages/creative-digital-agency/
It seems your main accent color is white. In case let us know via Help Center and we’ll suggest a trick (it’s really not common have the accent color white).

Hi RyanBrackett! It seems your server is applying some odd permission server above all, this can be fixed from the wp-config.php. Anyway you can also install with the normal installer: https://support.undsgn.com/hc/en-us/articles/115004307525
If then you need support please open a private ticket in our Help Center so we can check your server issue privately: https://support.undsgn.com/hc

I’ll give that a shot. Thank you for the help!

In case just create a ticket

Yes you can use, padding around the module, width of the module, numbers of thumbs in each rows, gaps etc are just options. These 2 pages are just based on the same module with different options applied.

Ok, perfect. Thank you!

Thank you for confirm!

Hi iLaunchbe! You are working with a Visual Composer “static” page but at the time you set the WooCommerce option the page change since you tell WordPress to use the native WooCommerce page that overrides your “static” page, so you need to style this page with the Theme Options > Products options and Content Block method, ex: https://support.undsgn.com/hc/articles/213459549
https://support.undsgn.com/hc/articles/214006505
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi Narnoo! Here you can find more infos: https://support.undsgn.com/hc/en-us/articles/115004005069

Hi peteel and thank you for interest!
No you don’t need to buy Visual Composer, Uncode is based on a tailored version of VC that it’s part of the download package: https://support.undsgn.com/hc/en-us/articles/213453349
Let us know if you need more infos!

Thanks for your help! One more thing: we are a little worried about the “allow_url_fopen ON” requirement, since it can lead to code injection. Could you tell us why we need it on and if it’s possible to use this template without it?

Hi peteel! This is pretty common for WordPress themes, don’t worry about it, this not exposes you to security risk. You can also ask your host to confirm.

cool, so one last question, just for those plugin, when you guys release a new template version with latest plugins later, if I update the template and plugins, normally, does it will break my site or not?

Absolutely not, you just need to follow the docs and you are risk free (the update definitely doesn’t broke an installation since add new features): https://support.undsgn.com/hc/en-us/articles/214001205

cool, thanks for all your help today.

Hi chopper1972 and thank you for interest!
Unfortunately I cannot figure our the problem from here: http://undsgn.d.pr/hbOhbw/33kUrnXu

From the Quick Options icon, Choose FRAME & LATERAL to highlight the small problem which is a 1 pixel dark line at the bottom of the page.

Ok now I see, yep there is 1px gap with this combo, thank you for notice, we’ll include the easy fix in next update, in case you need now just open a ticket in our Help Center and we’ll install for you: http://undsgn.d.pr/uwR93f/5EmSo8YW

Hi maltase! 1. The Ajax add to cart button is available only for simple product, not variable etc… 2. No sorry this is native of WooCommerce and it’s only related to server responding time to return with the message.

Try to paste this code at the top in the Theme Options > CSS, the first code is for the bigger title, the second for smaller titles:

@media (max-width: 569px){
.fontsize-338686{
    font-size: 25px;
}
h2:not([class*="fontsize-"]), .h2:not([class*="fontsize-"]) {
    font-size: 20px;
}
}

worked like a charm!

Hi chadrixx and thank you for confirm!

Hi, please note that our demo sites have lot of extra services active like chat tool, extra panel etc, so you know that these addome drastically reduce some speed tests. if you are interested on this matter please read this articles first so you have a better overview and you can check real performances:
https://support.undsgn.com/hc/articles/115004168269
https://support.undsgn.com/hc/articles/115004172089

Hi and thank you for confirm! No I mean in the top right of the Help Center there is a Submit a Request button, just create a private ticket if you have any issue so Support Team can help you privately!

I tried sending msg in the forum but it seems no one is responding

Hi Zeroburn! I confirm we have 3 tickets from your account in our Help Center. Please note that Support Team does not work during the weekend. They will back to you from tomorrow morning. Thank you for understanding.