8584 comments found.
REALLY REALLY disappointed to find out that the Free RevSliders templates are not able to install by using “Local” button
BECAUSE…. they are not included in the download zip file. You have known about this issue for over 1 yr as shown in search of comments here.
Now what are we supposed to do?
Hi There,
This is not an issue, rather how Extensions work and how they are explained on our listing. There is even a link out to this FAQ explaining the process. We include the full product, but the plugin developers themselves may make certain extra resources available if you purchase a license and support directly from them. This is optional and not required on your end.
Cheers!
I know you want to be right but you are wrong this time. I was referring to the “Free Templates” that are supposed to be included in the zip file you provide for their plugin. This file you do not include so it is impossible for your customers to choose the option of loading locally.
But again you already know this since a search of this area brings up this issue from 1 yr ago.
All you have to do is include the file that Slider Revolution mentions in their support and BOOM! we have the free templates.
I am sure you will come back with another distracting comment like you did above.
Deflecting seems to be the word of the day.
Please provide to your paying customers ALL the features and benefits we are entitled to.
Cheers back at you!
Slider Revolution, locks off premium templates for license holders that have purchased directly from them. We provide the plugin un-modified in the theme with the permission of ThemePunch (developers of Slider Revolution). But cannot include any premium templates that are locked.
Free templates are available via their website here: https://revolution.themepunch.com/free-slider-exchange/ and can be downloaded and then uploaded to your WordPress install.
Thank you so much! Double Cheers Back!!
You’re welcome!
is it safe to upgrade X -v4.6.4 to v5.2.2 ( and yes, a backup was taken)
Yes, there are few final issues we have planned for a release that will be out as early as this week (possibly early next week). If you’d like to hold off until that version is out, that would be an option as well.
Cheers!
Hi, Can you please tell me if this theme is compatible with Interactive Maps for WordPress or Mapplic plug-in?
Hi there,
Thanks for reaching out. I can’t speak to if those are compatible because we’ve not tested with them before. In our experience, X works great with any plugins coded to WordPress best practices.
impossible to import any demo
Hey There,
You can import all the demos that we feature on our sales page with one single click. All the best!
no, it does not work at all. i purchased many themes here. only your theme does not work. i do not want to waste time on it. refund will be the best solution. thanks
Please contact us directly if you need anything further. The demo process is definitely working as we have tens of thousands of customers who use it on a daily basis.
I sent it. I will expect prompt reply.
Please kindly do not waste my time and refund me. If you do not take action I will report to themeforest and give you the lowest ratings.
Hi, I’m stuck. Working with a client whose web designer used X theme. I’ve been trying to change the logo and it just doesn’t work at all. I’ve used the customizer, tried to change the CSS but can’t find the stylesheet and don’t know how to override it. I cleared and disabled caching plugin, cleared browser cache etc but to no avail. When I upload the new logo via customizer it doesn’t even change in there.
Other changes seem to work though it took a few tries. Please let me know how I can fix the issue.
Hi, i just bought this product and I have input the Purchase Code and Hit Enter, but nothing happens, can you help?
Hi There,
Make sure you are following the steps outlined on this article. If you are still having trouble please contact us directly with your purchase code, username, and a login to your site so a member of the team can take a look.
Cheers!
Hi! I purchased the theme about 2 months ago. I already installed it once, but I never ended up using it. Since then my wordpress hosting has expired, and I have to get a new one, and install the theme again. Can I use the the same code at installation, or you will send me a new one? Please let me know. Thank you!
Hey There,
You can use the same purchase code. The only thing required is that you invalidate the old domain you can do that inside our apex member area under Account > Licenses. Hope that helps!
Hi, ok I deleted the old domain at account / licenses, hope it will work now. Thanks for your help!
Most welcome!
Hi, I need to activate the comments on a page of my web, when I activate the comments in the blog posts it works fine, but when I activate comments on non-posts pages it does not work, what am I doing wrong? attached a screenshot.
Thank you very much
Hi There,
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
Cheers!
Thanks a lot, I already found the solution in the support forum, you are great !! Best regards!!
Most welcome!
I keep getting told that this theme is missing the style.css stylesheet and the theme install fails. I downloaded a second file and had the same issue. Using WP 4.8.2.
Hi There,
That message means you’re not installing the right file. Please follow the directions outlined here.
Cheers!
Thank you, worked like a champ!
You’re welcome!
The theme is still packages with Visual Composer 5.2.1 when will the most current release 5.4.2 of Visual Composer be available for updates
Hi there,
We regularly update Visual Composer in X, but it is sometimes a version or two behind because we test for any compatibility issues before updating it. Once we’ve verified the update doesn’t cause any issues with X, we’ll include it in the ThemeForest download package.
where can i find change log for older updates? i want to see how do you issue updates and what do they have in them. thanks
Sure! You can always find this info here: http://theme.co/changelog/
how can i make sticky header on mobile?
and can i add custom RTL fonts like arabic?
Hi there,
By default the navigation doesn’t stay fixed on mobile. Regretfully this isn’t possible to do without custom CSS. X supports Google Fonts. You can enable different character subsets to support a RTL language and have the right characters included.
Do you support WC 3.2.1?
Yes, WooCommerce is supported. We actively maintain support for the latest versions.
thanks! Any easy way to migrate to your theme? I would like to have your theme
Most welcome! Sure, changing themes is a fairly standard process in WordPress. There may be some content you need to reformat dependent upon how it was managed in the old theme, but it’s definitely possible and very common.
Cheers!
the website is not scrolling on chrome. please help.
Hello,
Purpose : Woocommerce – variable product page – Zoom image overview
On product sheets with variations, when I select one of the variations, the overview (hover) image is not the right one, it is the default image “Featured” that appears.
Hi there,
I’m sorry to hear you’re having trouble with those images. This is unusual, and there’s no common cause for that to happen with X, but we want to help you figure out what’s going on. If you open a support ticket including a link to your site one of our developers can take a closer look and advise a solution. Here’s a link to our support page: https://theme.co/apex/support
Since the latest update I cannot edit in Cornerstone. It times out, breaks and falls over. I’ve bought x 3 licences for X theme over the last couple of years and my support has run out. Can you help as it’s not an issue of my own making?
Hi There,
Feel free to login to your account and post a question in our support forum. A member of the team would be happy to take a look for you there.
In the mean time:
1. Make sure you are on the latest version of X and Cornerstone (Changelog).
2. Make sure you do not have any caching plugins enabled when doing an update and make sure that all caches have been cleared.
Cheers!
Hi, I have taken over management of a client site using X theme ( with child activated). It is using Cornerstone builder however it is glitching and won’t allow live page edits. My client doesn’t have an API or license in her records as the site was built by another developer. Can you advise the best way to fix this?
Do I need a new X theme license and if so does that include the cornerstone API? or can I just renew Cornerstone?
Thanks!
Hi There,
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
Cheers!
Hi, Thank you for your reply. I am a member, but it seems I can not post a question unless I have a license. I don’t have one as I am the web designer looking after my clients site and she does not have a license or API from the developer who built her site. Is there a way around this? I basically just need to know how to fix the Cornerstone glitches. Thank you.
Hi there,
Regretfully without verification of purchase we’re unable to provide support. You could ask the original developer for the purchase information, otherwise you may need to have your client purchase a new license.
Why is 5.2.2 not available in my Themeforest account for download? I can only get 5.1.1
Hi There,
It hasn’t been submitted yet to ThemeForest. We start our update cycle by first going out to everyone on automatic updates then coming back to submit to ThemeForest once any launch issues have been addressed.
Cheers!
OK thanks – I managed to download from the support site. Unfortunately automatic updates are not available on WordPress multisite. I have to do them manually. Thanks again.
Most welcome!
Integrity Demos—not displaying responsive! My iPhone 6-as I open up demos-has many letters missing. Is this the same case in purchased/published sites? Wary buyer wondering.
Hey there,
Thanks for writing in! X is definitely built to be responsive. If you’re having issues, we provide all of our official support via the forum in our member area. If you have not done so yet, please register for access and direct your question to the forum where one of our staff will be more than happy to assist you.
Don’t hesitate to let us know if you have any questions about signing up!
