1154 comments found.
Hi, a presale answer. 1) Why in your test site there no example for the sidebar gallery in listing items? No listing item have one. 2) The customers can upload images for the sidebar gallery? 3) Photos on sidebar are clickable? Opens in a lightbox?? 4) In the listings pages, it’s possible to put a link to share the ad on the socials? (Facebook,...)? In the documentation there is written that it’s possible, but on your test site, there is no button in the listing pages that allow you to share on Facebook. thanks!
Ops, sorry! I saw now that the link “share” is at the top right of the page listings 
Hi there,
Thanks for contacting us.
1. It seems our designer didn’t want to include that element in the single listing pages.
2. Unfortunately sidebar is only editable through backend, so the customers won’t be able to upload anything to it.
3. If you add Image element to Appearance > Widgets > Sidebar, the item itself is not clickable nor opens up in lightbox.
Let us know if there is anything else we can help you with.
Best Regards, Elated
Hi before buying your theme i try your demo and it’s loading slowly. I try to add list or even I try to login. It’s loading slowly..
Hi there,
Thanks for reaching out.
Regarding our demo website itself, we have featured all the options available in the theme, and thus creating unnecessary elements that slow down the pages. Also the accent of the demo website is definitely not on optimization, but on showcasing content.
As for the Listing themes, they are in general a bit slower than Blog or Portfolio themes.
Let us know if there is anything else we can help you with.
Best Regards, Elated
Can you give limited permission to the user/new register in submit a new listing and my listing in this demo? I wanna see the form fields if it matches what I’m looking for.
Thank you.
Hi there again,
You can go ahead and register on the website and then login with that user and see the user dashboard. Only thing you won’t be able to see is “Submit New Listing”, but here are the screenshots: https://www.screencast.com/t/u5g6xrlmde https://www.screencast.com/t/oWnM0or50Let us know if there is anything else we can help you with.
Best Regards, Elated
Ops. Sorry I have wrong to click on Post Comment 
Pre-Sale question: I wanted to know how the link between the payment and the authorization to post ads with paid packages. I try to explain: if I want to buy a PREMIUM package, I click on “buy” on the “package” page. Once clicked, what happens? You are redirected to a Paypal page? And once paid on Paypal, the system redirects us back to the site and we are only now allowed to insert ads as a PREMIUM user?
Hello,
And thanks for contacting us.
In order to connect listing / directory website with your PayPal account in order to receive payments from customers, you need to input your PayPal account ID (email address that your PayPal account is registered with) and off course chose desired currency. In this way visitors can make payments for paid listing packages and then they will be able to add listing with paid listing packages functionality.
Elated
Thanks for the reply, but I wanted to know another thing. When the user clicks on “buy” and then pays on Paypal, then it is automatically authorized to place ads as a user (e.g.) Premium?? Or must be authorized by the admin?
Hi again,
Yes, listing needs to be approved by admin user in order to become visible on the website.
Elated
thanks again but i know this
Please follow my step:
1) The user click on “buy” on ( e.g.) Premium Package
2) Automatically directed to the Paypal payment page
3) The user pay
4) After this step, what happens?? Does the site automatically directs the user on the page to insert the ad? Then the user, after the payment, can automatically insert ads with all the benefits of the PREMIUM package? Or is it always the administrator who, in the backend, must attribute to that user the qualification of Premium user??
Thanks and sorry again
Hi again,
After payment listing will be set to pending like listings with which doesn’t require payment, and when availability runs out (if Availability of Listing (in days) is set) then listing status will be changed to pending again, and after that admin need to approve listing after another payment. If there is no limit, listing needs to be approved by admin just once. Admin needs to approve listing because you can receive spam or listing with inappropriate content if this privilege is granted to users.
Elated
Hello, How can I fix the Google maps API without updating the theme ? I made some change and if I update the theme, most of my modification will disappear… Thank you !
Hello,
You need to find map api call inside functions.php and to add your key there. You can find instructions on how to append key on this link https://developers.google.com/maps/documentation/javascript/get-api-key
Elated
I buit my website with your theme, that I buy, everything works good till few days ago when the maps, in the search page and in the item single page, stop works and now doesn’t show nothing only a grey background. I try to refresh the google Api Key but nothing is changing. Before the maps problem I didn’t change nothing in the settings. Can I help me how I can fix this problem?
Hello,
Google now request usage of Google Map API key, so it needs to be created and authorized with your account for specific domain where it is needed, in this case your website. After registration you just need to enter your Map API key from theme options. If you continue to have problems just submit a ticket to our support at https://elated.ticksy.com and provide site link and WordPress admin access so they can check if it is set correctly.
Elated
Hi!
I installed the theme and never touched it for it’s a project. Just added a couple of products to the listing and put the project aside.
When I came back to it, everything looked broken.
- Google maps doesn’t work ( seems that now we need an API key )
- Arrows from the menu are replaced by numbers
- I have to trick the browser to get to the backoffice by retyping me password all the time
- I tried to add new items to the listing, but they do not appear
I updated the theme but it doesn’t change anything.
Any ideas?
Kind regards,
K.O
Hello,
- Map API key is required from version 1.8 https://www.screencast.com/t/xIhxwKEc and it is integrated because it is now required by Google. Simply register and authorize MAP key for your website and enter it from theme options.
- This is probably due to cros origin error, which can be fixed trough htaccess and you should ask your host to assist you with this, but also you can contact our support trough our support forum at https://elated.ticksy.com
Regarding login and listing problem we really need to check this on your installation because everything is working on our testing environment so please contact our support team and also provide WordPress and FTP admin access so they can investigate this further.
Elated
Hello. We have problem with our menu position but only in google chrome.
IE, Firefox and Safari are working good.
Please check our page http://www.virtualno.si/
Scroll down and look for the “Kontakt” – button position.
Thank you in forward.
Best
Hi there,
This is due to latest Chrome update. You can easily fix this by adding css code below from Appearance > Customize Additional CSS field:
.eltd-vertical-align-containers .eltd-position-center:before,
.eltd-vertical-align-containers .eltd-position-left:before,
.eltd-vertical-align-containers .eltd-position-right:before {
margin-right: 0;
}Elated
Thank you for fast reply. Works perfectly!
You’re welcome.
Hi,
1) On the user dashboard page, the section ‘Latest in Wishlist’ is spelt incorrectly and is currently ‘Latest in Whishlist’. I can find a way to change this.
2) How do I hide the social channel options, description, and website url in ‘Edit Profile’?
Many thanks,
Mary
Hi Mary,
1. Text is inside elated listing plugin so you just need to change it or to translate it with poedit software or you can use some plugin for that like maybe loco translate.
2. Fields are default so only option is to edit theme core files or to hide them with css code.
You can contact our support regarding both questions if you need additional explanation and assistance. You can contact them by submitting a ticket at https://elated.ticksy.com
Elated
Awesome, thank you.
You’re welcome.
Hello, is it easy to create ad submission pages by expelling an ad with 5 photos 20 euros and an ad with 5 photos + a video 30 euros?
Can we claim his card to pay and fill it?
Can we offer job ads?
To pay these ads is avavec paypal?
Thank you
Hello,
And thanks for the interest in our software.
Such an option doesn’t exist unfortunately and achieving this will require modifications, so we suggest to sell adds space separately or to create custom form for amount of adds packages and then to send invoice to the user, or maybe you can create adds packages with WooCommerce or to use some much simpler payment gateway.
Elated
Hello,
This is due to latest Chrome update. Just add css code below from Appearance > Customize > Additional CSS field:
.eltd-vertical-align-containers .eltd-position-center:before,
.eltd-vertical-align-containers .eltd-position-left:before,
.eltd-vertical-align-containers .eltd-position-right:before {
margin-right: 0;
}Elated
it work!! thx!!
You’re welcome.
Great theme, but I am having some issues. At the moment, the default colour for all texts and icons is turquoise. I would like to change this colour to something else how do I do this. In addition, my support just ended..does that mean I can no longer get new updates? thank you in advance
Hello,
Simply change first main color from Elated options > General https://www.screencast.com/t/QhblGXp2EU . For some Visual Composer elements on a page, you may need to change colors directly from element options if it is set from there.
You will continue to receive update but you won’t be able to contact our support at https://elated.ticksy.com so in case that you need support you will need to extend support.
Elated
thank you for the info. The screen shot I was already aware of but there are other things. I need to find the main style.css where all the colours are for the template. Can you please let me know which file this may be?
Hello,
Main theme stylesheet is style.css inside search-and-go folder but it is not advisable to apply changes directly since changes will be lost when theme us updated. Use child theme instead and add modified css trough its style.css field or apply it from Appearance > Customize > Additional CSS field.
Elated
Hi, I’ve been reading a lot of comments on here (from the past year) about the function of ‘Keywords’ on the home page. Considering there have been lots of requests for it – is it possible now (or anytime soon!) for the theme to filter results using tags as keywords? I also want to filter results using subcategories. For example on the demo site – you should be able to put ‘Italian’ in the keyword field and then go to a list of Italian restaurants. Instead is says ‘0 results found’ which is ridiculous really. If this is not possible to do within the theme – can it be done via custom coding? Thanks
Hi there,
There were few requests regarding this but suggestions wasn’t approved at that time. I’ll add your request to featured requests list with others so team behind this team can consider implementation for some future theme update. At this time I can’t provide you with any additional info.
Elated
Thank you, I appreciate that. This feature is very important, essential actually. If users already know the name of a Listing – then why bother going to a directory to look it up? Users of a directory want to know what listings there are that cater to a specific keyword or ‘tag’.
Thanks for additional explanation. I’ll attach it also. It is definitely a good idea. If it gets approval, feature will become available from one of future theme updates.
Elated
Hi, great looking theme. Before I buy this i want to know one thing. Now on the homepage the visitor can choose between 3 fields, Keywords, All locations and All categories. I want to delete the field ‘keywords’ and I don’t want the user to see the search field and type something in the dropdown menu’s locations and categories. Can I delete all of this so that the user can only choose a location (which i added in the menu) and an categorie?
Thanks so much in forward.
Hello,
Thank you for interesting in this theme and for your kind words.
Yes, you could achieve all parts with a bit of css code and our support team could help with that.
Best,
Elated
The map keep showing this message Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
How to fix it?
Hello,
You need to register your API key, and then to put it inside MAP API key field from Elated options > General https://www.screencast.com/t/4CtP0XpvPN7C
Elated
Hi.
How do you import listing items, because i want to upload more than 300 listings items and it’s taking to much time one by one.
Regards,
Hello,
You can use WordPress importer or similar plugin to export listing types from previous installation https://www.screencast.com/t/7zwqJmEQFuF and then you can import xml file on different domain.
Elated
Hi,
How do you edit the header colours and logo positioning on the /listing-item pages? Can’t find it in the imported pages or elsewhere in the backend.
All the best,
Mary
Hi Mary,
Header setup, background and item colors will be inherited from global settings on all listing pages, so configure these options to your liking globally, and then if you need to change menu styling on some page then you can use per page options https://www.screencast.com/t/EqYrpyr8uQpd
Elated
Ok, thank you.
How do you change it so that a Listing Category or Listing Type goes to the category page version without the map?
Mary
Hi Mary,
There is no option for disabling map in category pages unfortunately and alternatives are to modify the theme or simply to adjust layout with some custom css code. You can ask our support regarding css modification in your ticket, and you can submit a ticket at https://elated.ticksy.com
Elated
Ok, thank you very much for your help
You’re welcome
- Is the search function working with special characters? for example: éáőúüó
- The demo is so slow, it’s normal so this theme will be slow at our server also?
- Has the Google MAP API issue solved already?
- I like to use it in an another language, can i translate the theme to my language? (that’s why i asked about the search function also)
Hi there,
1. Yes, search is working for special characters also https://www.screencast.com/t/bw7WHaaZVQgj
2. Demo isn’t optimized, and we have average hosting plan just for testing purposes. With good hosting provider and by optimizing site a bit you can easily enhance loading time and page speed.
3. You just need to register your MAP API key and then to enter it from Theme options > MAP API field.
4. Yes, theme uses unique domain and all theme labels are using it so you can change or translate them with poedit software, but also if it is easier for you, you can also use WPML plugin.
Elated
Hi there,
The header navigation is wrapping the menu and adding the last nav item into the sticky nav. How do I fix that? Also, is there a way in the settings to make the logo bigger? I’ve tried adding a large size but it hasn’t worked.
Really enjoying the theme so far otherwise.
Mary
Hi Mary,
This is because of latest Google Chrome update. Please add css code below from Appearance > Customize > Custom CSS field in order to fix this:
.eltd-vertical-align-containers .eltd-position-center:before,
.eltd-vertical-align-containers .eltd-position-left:before,
.eltd-vertical-align-containers .eltd-position-right:before {
margin-right: 0;
}Elated
Thank you! Works a charm!
You’re welcome.
The Option for Google API is not visible. can you please help, this is urgent. I am unable to set the google API. please visit www.justforexperts.com
Thank you for the prompt response. The google api textbox/section under elated options is not available to set the google API. Can send the admin credentials. please share the email that I can send the information.thanks!
meanwhile, is it possible that I go in the database in set the google API value, request if you can share the database or the file name that is setting the value. this is urgent as we want to go live… please. thanks!
After comparing the localhost install and the server install, it is found that the text box that captures the google api key under elated options is not appearing due to some file being corrupted. request if you can share the files that i could replace on server from local for having the elated options ->general appear on the screen. please help. thanks!
Hi,
User dashboard isn’t for support related questions please submit a ticket trough support forum at https://elated.ticksy.com/
Thanks, Elated
Request if you can please share where is the google API code placed in the theme. I think that needs an upgrade or a replacement. thanks!
API key can be entered from Elated options > General https://www.screencast.com/t/VpDxUESxc9
Elated
