Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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28292 comments found.

Hello, I have renewed my support subscription but the field “Support status” in Flatsome environment has still the value “Expired”. Could you please help me on how to overcome this issue? Thanks in advance.

Hi there,

I will share this with the development team.

Hello, UX bulder is not functioning after the last update. When I choose to create or update a page with UX builder an 404 page is opening instead. Could you please advise me on how to overcome this issue? Thanks in advance.

Hello, i would like to know how to get a login form looking like this one http://flatsome.uxthemes.com/my-account/ Mine looks like this https://ibb.co/kASZqw Also, how to change all the texts to French ?

Thank you !

Hi there,

Seems you have altered the registration module on the page. You might need a bit of styling work to fix this.

You can translate the site using Loco Translate https://localise.biz/wordpress/plugin/beginners

Thank you for the kind words :)

Hello,

I am having problems when saving any change I do on the advanced options. It keeps loading for me and never saves…https://prnt.sc/h62h8b

I need to save my FB pixel and GA. I already disable all plugins and keeps doing the same. So there is no plugin conflict… I even try in different browsers and nothing.

Please help!

Hi there, sorry for the trouble.

Please shoot an email via support and we’ll look into it.

I already did 2 days ago and I am still waiting!

Hi there,

Somebody already replied to you. However, I have resent a response.

Hello!

The Category that shows under my products on the category page is appearing in alphabetical order, rather than the category that I select as the Primary Category.

So a style that is listed under multiple categories (i.e. Boys Shoes, Girls Shoes, Vans) is not showing as the one I want it to (Vans) and is showing as Boys Shoes. This is confusing customers, particularly for unisex styles.

Any advice please?

Hi there,

The category displayed on the shop page is defined by the order of the categories. To have the vans category displayed, please go to Products > Categories and drag Vans to a higher rank than Boys Shoes.

Could you help me with these code? I want to hide the “add to cart” button for unregistered users, but flatsome uses another action to show it, one called “flatsome_product_box_actions_add_to_cart()”

Can you give me the equivalent for this code in flatsome?

Thank you!

http://pasted.co/5591902d

Hi there,

I’m afraid we do not offer customization services. Please hire a developer to assist you with this.

I submitted a few issues using the support form but only received a confirmation email with item# for one of the submissions.

Hi there,

Somebody from the team resent the email.

Hi guys,

first of all – awesome template. I really love it.

I have one question, I need to develop a project on a test domain and then migrate it to the proper domain. So if I install my template on a test domain, will I be able to migrate the project and I’ll have an access to the upgrades, or not ?

Please let me know how to handle that. Greetings!

Hi there,

Yes :) After developing the site, you can then transfer the site using this plugin https://wordpress.org/plugins/all-in-one-wp-migration/

You can then remove the license from the test site and add it to the live site by removing the purchase code and then click on update.

Hello! I had a series of plugins I need to have on my site, are all the plugins below compatible with your theme? - Woocommerce Composite Products - YITH Giftcards Premium - ACF Custom Fields Pro - Woocommerce Recommendation Engine - Stripe & paypal - YITH watermark Premium - YITH rewards and points premium - Yoast Premium - WP Real Media Library

Thanks, Maddie

Hi Maddie,

There has not been any compatibility tests with any of the plugins, however, Flatsome has been built in accordance with WordPress coding standards and hence would work with any plugin that follows the same standards. As you can imagine we are unable to support all the plugins out there.

Pre Sale question please.

Hi, please I want to know if you theme has an option to put “Add to Cart” behind every displayed product, or to replace “Quick View”

Hi there,

Yes, you can display the add to cart button.

You can remove the Quick view.

is possible to create same PRODUCT LAYOUT as Vertical Gallery and some product layout Full Width Gallery?

Hi there,

Yes :) You can use the custom product page layout for this http://docs.uxthemes.com/article/245-how-to-create-a-custom-product-page

Hi will 3.4.0 work with latest woo commerce 3.2.3 as I want to update?

Yes, it works :)

What payment gateway we can implement with this other than paypal? For example, if customer wanna pay by using credit card, can they do so? And will the money transfer to my bank account directly even though me and my customer are in an opposite part of the world?

And if they pay using credit card, how can they be sure that my customer’s card will be safe and won’t get hacked?

Sorry, i am new to e commerce.

Hi there,

Yes :) You can have your customers pay with Credit Cards. You can check out the payment gateway options for WooCommerce here https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/

To improve the security, ensure that you install an SSL certificate.

Hello, is there any way to deactivate or remove the UX Builder? It is super buggy and has cost me lots of time fixing things it’s automatically changed or erased. Any time I make shortcode or other edits in the “text” editor rather than the UX Builder it messes everything up. It’s also reverted the page back to a few drafts ago multiple times. I’d rather use Visual Composer and not have the site slowed down by UX Builder, that’s why I want to remove it. Thanks!

Hi there, sorry for the trouble.

I am afraid we do not have a setting to remove the builder.

Hi, For reasons the site is only for mobile users. How can I force mobile view ALWAYS? Even on desktop.Thanks.

Hi there,

You will need a bit of customization for this.

Hello, How to unfreeze tob bar and header main from header. I want just menu (where is all pages & categories) to be frozen while I scrolling down.

I found it, no worries!

Awesome :) Good luck with your site.

How do you get the menu to display in the side nav using the new page template – Vertical sub-nav? I created a new widget area for it, set it to the page template and added a custom menu to it but this didn’t work.

Hi there,

The sub nav area works for only those pages that have child pages.

Ok, thanks

some malfunctions in last updating. video in a slider isn’t loaded at the first entrance on the website at reset F5 – it is loaded. but not in entrance/ if it helps: with the plugin asynch javascript – works.

Hello Alex,

Please send a link to your site via support and we’ll look into it.

Is it possible to change search function, so that you include portfolio´s in the search result – https://itsdone.dk/collage/wp-content/uploads/2017/11/search.png

Hi there,

This will need a bit of customization or use of a plugin.

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