Discussion on Total - Responsive Multi-Purpose WordPress Theme

Discussion on Total - Responsive Multi-Purpose WordPress Theme

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If we want to renew support, is it the full theme price? And how long does that support last? Do we need to subscribe to support for general questions or can we post those here? Thanks!

Hi,

This is AJ the theme developer

Renewing support is around $41 if you go to the Total product page you can see the button to renew support. The theme price is $59 so usually customers will just buy a new license of the theme so they can use it on a second website which also renews their support (every time you purchase a license the support is renewed for free and you only need 1 active support license to receive support for any website using the theme).

You can always ask questions in the comments without renewing your support license, technically it’s only required for private support. However, renewing your license is the right thing to do. It costs a lot of time and money to run the business (support, updates, hosting, marketing, advertisements, taxes, Envato fees…etc) having customers renew their licenses helps out a lot and allows me to keep making the theme better and providing awesome support. So I really appreciate it. But I do realize some customers don’t have the finances and I’m always happy to help people out for free, especially when they are reporting theme bugs or suggesting improvements.

Thanks!

- AJ

Hello,

I am trying to call do_shortcode() through an ajax request from javascript, using the vcex_post_type_grid shortcode. But I think the shortcode hasn’t been loaded at this point. WPBakery has a function to load all its shortcodes:

WPBMap::addAllMappedShortcodes();

Is there something similar for the Total theme? or could you tell me how to load that particular shortcode so that it works when using ajax?

Thank you

PS: I tried to login into your support system and it did not let me, showing the following error after the authorization page:

Signup Error
Sorry, that email address is already used!

Hi,

The animation is part of VC core and yes it uses javascript since the items don’t animate until scrolled to. This is the code used in core VC:

window.setTimeout( vc_waypoints, 500 );

- AJ

Great thanks, I will try it out.

My previous username was: gillesbouvier

Alright, you should be able to log in now ;)

Hi AJ, I am trying to customize the BLOG GRID to include the author’s name below the title. I have created custom POST GRIDS that include the POST AUTHOR, but just wondering how I do that for the Blog Grid. Here is the site. The blog grid is at the bottom of the home page, under The Latest headline. thanks! www.americanvoicemedia.com

Hi there,

To alter the Blog Grid would require manually editing the file at vcex_templates/vcex_blog.php via a child theme. However, I would recommend using the Post Types Grid instead which actually has a little filter you can use to add custom sections – https://wpexplorer-themes.com/total/snippets/post-types-grid-blocks/

I will be adding this same function to the Blog Grid though if rather I can send you the updated file when ready so you can hook right into that module, just let me know!

- AJ

I’ll try using the Post Types Grid to start. Thanks!

hi! How can I do portfolio filter category as multiple select?

Unfortunately this isn’t something built-into the filter script included with the theme, it would require some custom javascript to support. I tried to locate a 3rd party plugin which does support multi-select but wasn’t able to find one.

Depending what type of wesbite you are developing though, if you need advanced filtering there is a plugin named FacetWP which is geared a bit more towards developers but has incredible filtering functionality.

- AJ

Thanks for your reply.

This is me trying a new chain as you asked. Thanks for all the info. One of the reasons the site is heavy, says the Duplicator scan, is Slider revolution and Visual composer. I checked again and they are not installed. What do I need to do? Thank,

Hi,

If you look at the screenshot you shared it says the exact same thing I mentioned above (notice how the duplicator plugin says the exact location of the files)

If you want to delete them you can. These are just used during the installation process of the plugins.

But if you want to use them, make sure to install them first.

- AJ

Hi again, I went to WP-content and the plugins were not there, but they do weigh 14 MB when duplicator scans. What to do? Also bizarrely, some image folders persist in Duplicator despite me deleting them.

Did you check the actual directory where they are located? They aren’t just in wp-content. They are in wp-content/themes/Total/framework/plugins – https://cl.ly/niMK

But the zip files are only used for installation and 14MB is very small so I’m not really sure what the actual issue here is. Of course you can delete these but I don’t really see any need for doing so.

- AJ

Hi, In this page http://idrosistemi.com/prodotti/ , after the theme update, the first product is smaller than the others. But i haven’t change anything. What I can do?

You can view the upcoming changelog here – https://wpexplorer-themes.com/total/upcoming-update-changelog/ – if you find any other bugs please let me know!

- AJ

Hi, thank you! I also noticed that in this page http://idrosistemi.com/assistenza/ the contact form changed. I don’t know if it is an update problem, but the form before was correct and now I cannot fix it.

The issue here is with floats. After every 2 columns you need to clear your floats. You can do this by adding: https://goo.gl/ZPxyDs

Or you can use the row method as shown here to prevent issues with floats – https://wpexplorer-themes.com/total/docs/contact-forms-with-columns/

- AJ

can i use different builder with your theme

Of course!

Total includes the Visual Composer as a stand alone plugin so if you don’t want to use it, then you don’t have to install it and you can disable all recommended plugin notices as well – https://wpexplorer-themes.com/total/docs/disable-recommended-plugins-notice/

I have a lot of customers using Elementor and a few that use Beaver Builder or Site Origin.

If you have any other pre-purchase questions please let me know!

- AJ

hi AJ,

I was wondering if it is possible to add an option to link the image in the staff grid display to the website of the staff member.

regards Bjorn

Yes, you can actually use a filter to redirect. It won’t “fill” out the field but it will add the correct URL int the grid like this:

add_filter( 'wpex_permalink', function( $link ) {
    if ( $website_meta = get_post_meta( get_the_ID(), 'wpex_staff_website', true ) ) {
        $link = $website_meta;
    }
    return $link;
} );

Total uses wpex_permalink() whenever it links to a post (entries/archives) so by hooking into the filter you can check if the website field has been filled out and if so alter the default link which is the post link to be the custom website value. Make sense?

Now using this won’t actually redirect the posts if you want to do that you will need to hook into template_redirect and redirect accordingly.

- AJ

ps: I noticed your support license has expired, if at this time you can renew your support license I would really appreciate it. You can also purchase a new copy of the theme for another site/client and it will also renew your support. A support renewal is around $41 so if instead you purchase a new license of the theme you essentially will get a new license for only $17 to use on another site and a support renewal. If financially you can’t at this time I understand but would really appreciate it since I spend a lot of time and money supporting and updating the product – thank you!

Hi AJ, Thanks again for the great support. It’s exactly what I was looking for. Of course I will renew my support license. I will purchase a new theme license some where in the next few weeks. Keep up the great work you’re doing!

Bjorn

Sounds great, awesome!

I hope that snippet works well for you if you have any issues let me know.

- AJ

Hello AJ,

Thanks indeed for your Flywheel recommendation, which I didn’t know :-)

I’m trying it now, and just FYI, they had to roll me back to PHP 5.6 (from their standard 7.1), due to compatibility problem with some plugins and with Total 4.4.1 – as mentioned in my ticket yesterday, wth Flywheel error log saying things such as :

PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function WPEX_Portfolio_Config::alter_title(), 1 passed in /www/wp-includes/class-wp-hook.php on line 298 and exactly 2 expected in /www/wp-content/themes/Total/framework/post-types/portfolio/portfolio-config.php:734

But maybe the performance won’t be affected if I have PHP 5.6, and Flywheel seems really good.

Have a nice day,

Michel

Hi Michel,

You shouldn’t roll back PHP to remove a debug error because it’s not actually fixing anything it’s just hiding the error.

There isn’t really any reason to get this error though “Too few arguments to function WPEX_Portfolio_Config::alter_title()” – I may have to log in and check your child theme edits to verify.

But first update your theme to Total 4.5 incase it was an old bug – http://wpexplorer-themes.com/total/changelog/ – it’s definitely not present on my local development site and I do use PHP 7.1+

If you open a ticket though, give me some time to respond there so I’m not spending time answering in the tickets and also here in the comments, thanks!

Glad you like Flywheel, it is awesome and really worth the price.

- AJ

Thanks AJ, I’ll upgrade Total (and won’t duplicate comment & ticket)

Note : I didn’t really have choice for the PHP roll-back, Flywheel support did it as I couldn’t use any plugin, which created big problems as you can guess.

Great, let me know how the update works out if you have any issues via the tickets.

It’s very weird that you couldn’t use any plugin…unless the whole site was down just showing the debug error. In which case you could simply disable WP_Debug in the meantime while the issue is fixed.

I replied back to your ticket and assigned it to myself – so keep me posted there.

- AJ

Hi there,

I’m a complete beginner and am having trouble getting my full-width image look OK for mobile. Here is the site, for you to see: http://biz236.inmotionhosting.com/~indust85/.

I added padding to the row settings under Design Options, so the image will look how I want it to on my desktop, but that padding is messing up the mobile view. Is there any way I can remove the padding for mobile, as that looks great, but keep the padding on for desktop?

Thank you!

Hi there,

Even if you remove the padding at the top on mobile it won’t make too much difference – https://cl.ly/nXgt – the area on a small phone is just too small so you won’t ever be able to display the full photo as a background but you can try using a percentage for the padding if you want to see if it’s better although using percentages for top/bottom may not render perfectly in Firefox so you’ll have to check there also.

Honestly I don’t think the image looks bad at all on mobile devices. But you could also test a few different images to see if you like another better. This site is great for free images: https://unsplash.com/

- AJ

hello: I have a need to have a slider with slider revolution be in the header and behind the navigation. is it possible to accomplish a header like in this example?: https://church-event.vamtam.com/

Yes, you just have to enable the Overlay Header for the page where you want the content below the header to go under it like this – https://wpexplorer-themes.com/total/docs/overlay-header/

Your slider would then be added to the page using the Visual Composer or via the slider setting – https://wpexplorer-themes.com/total/docs/adding-sliders-top-pages/

- AJ

I just received an email from Envato saying I can download the latest TOTAL update by signing in to my Envato account.

Is there a way to do that via the WP Dashboard? I looked and could not see a way.

Thank you

Hi,

Please have a look at the docs here – http://wpexplorer-themes.com/total/docs-category/updates/

If you have any questions or issues let me know.

- AJ

Hi AJ,

Just wondering where I would find a list of what’s new with the update.

Thanks,

Robert

Hi Robert,

The changelog can always be found here: http://wpexplorer-themes.com/total/changelog/

Hi AJ, I updated the theme to the latest version but it seems to be a little issue with woocommerce shop grid. The first item image is smaller than the others: https://www.robertorizzoart.net/shop-online/

Furthermore, before the update the transition from one picture to another in the single product page was much softer (worked with a slide). I really liked that effect, now just open the picture and even the whole page followed the downsizing: https://www.robertorizzoart.net/product/last-rhino/ I noticed that the transition works properly in the customizer but not in the effective page.

Can you help me to fix these please? Thank you in advance, Bob

Shoot, thanks for the heads up. I’ll release the fix shortly after going through all other pending comments incase there is an issue.

The grid issue is technically a WooCommerce bug but I can patch it and the other is a small mistake on my part :(

- AJ

Thank you very much AJ, will you fix the single product gallery slider too?

Yes, I just fixed both issues. If you renew your support license and submit a private ticket I can email you both the updated files privately or you can wait for the 4.5.1 update which I will release later today, I want to give it a few hours to make sure there aren’t any other bugs so I don’t release so many updates in a row.

- AJ

Hi AJ,

Nothing has really changed in the new update except for the Visual Composer link having changed colour from blue to pink, so I suppose congratulations are in order for the update – especially as no logon to envato is needed!

However, going back to Visual Composer – I’m getting the following message in my back end -

An error occurred while updating WPBakery Page Builder: Download failed. Forbidden

How do I get the update to VC to update?

Got it.

Hum…you can send multiple tickets you just cant email that address directly. But you can always reply to the auto reply from our ticket site to update the ticket – they are all email based.

It’s ok, I just sent a second email titled ‘pt2’

Thanks for the support, AJ – absolutely wonderful!

I’ll get onto Cloudflare straight away and see what they can do regarding the security issues.

Hi AJ,.

When using your “Search Bar” module, it shows all the results in one page. Is it possible to have an “posts per page” option ? With a pagination, just like the default search page ? Thannnnks

The search bar module goes directly to the default search results page (it’s actually just the core WordPress search form, it’s not custom just has some styling), so I’m not quite sure what you mean. Can you share the url so I can see?

- AJ

Sure, I sent you a message in your support page, as my url is private.

What are the new additions or changes in the latest update ?

Hi,

The changelog can always be located here: http://wpexplorer-themes.com/total/changelog/

can you please tell how to update my theme without losing and content using managed wp godaddy

When you update the theme it only replaces the theme files so you will never lose content (of course having a backup of your site is always a good idea – I generally recommend doing daily backups of the database and most WordPress hosting companies actually do this by default).

Here are the links to the documentation for updating the theme, bundled plugins and the changelog:

- AJ

Pre-sale Question:

I want to create a social network site with front end user login that has a pinterest or wall style layout. I see that you have the Mason layout, which looks good. Would I be able to add likes/upvotes to the posts showing on the homepage?

I would need to use plugins like, Buddypress, UserPro or Zombify to create a full member interactive site with follow/unfollow, likes/upvotes, comments, message, etc. Will these plugins work with your theme?

Thank you.

Oh, and if you need help inserting custom code from your plugins or modifying a file to better support the plugin this we can assist with.

Thanks for such quick response….yes, I was meaning assistance with telling what code to add and where for simple tweaks.

Yep, simple tweaks is perfectly fine ;)

Hello Author WPExplorer, I knew his portfolio and the Total – Responsive Multi-Purpose WordPress Theme was the one that caught my attention by coming close to the project I’m looking for. I would check if you can help me:

I’m looking for a platform that manages a website counter in WordPress, with hundreds of templates ready and personalized by the user.

The Platform should be a Control Panel for thousands of sites. If I can help or develop this project I have an interest in talking. Thank you for your attention.

AJ when I commented the Wix was to understand only the concept. The same goes for TOTAL, we do not need to use this theme specifically.

we can think of new project: I want a Multisite with access for multiple users. In this Multisite there must be a Plug and Play, Frontend Drag & Drop Builder SITE BUILDER and user-friendly environment. It is possible?

This comment section is exclusively for Total related questions. If you want help creating a multi-site wix-type network website, this is something I could assist with at $700/hour. If you want to discuss further please message us on twitter @WPExplorer

- Aj

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