286 comments found.
Hello. Can I make a background video for the template home page?
Hi,
Thank you for interesting.
Yes you can add video background content using Revolution Slider plugin which is included in theme.
Thank you. Is it possible to make a demo with this option? To avoid the possibility of doubting how it will look, since the option with background video is important to me.
Or maybe you have a free test period to try the template?
Really sorry we don’t have any free trail available.
Thank you. Please answer another question. Is it possible to make your template prohibit the right mouse click and copy the content?
Yes you can disable right click via theme customizer.
hi,
We are using the GrandPortfolio theme in our website, and the problem is that in the galleries page (http://www.dinozze.es/galerias/) the order of the galleries is not by date, we want them to be ordered by the date of the gallery.
How can we modify the order of the galleries?
If it is necessary to modify the code of the page, please indicate the file and the lines to modify.
Thanks
Hi,
Thank you for purchasing.
You can use this plugin https://wordpress.org/plugins/intuitive-custom-post-order/ to enable drag&drop sorting for galleries.
Hi!
Is this theme compatible with some languages plugin ? Like polylang or wpml?
And do you have any page builder included ? VC for example ?
Best regards. Alex.
Hi,
Thank you for interesting.
Yes it support WPML and polylang. Theme has built-in page builder which you can use to create pages you saw on our demo sites.
I’ve a question related to this one… Is there a way to leave the footer content only in the homepage? Link to my site: https://ww.adolfosier.com thank you
Hi,
Thank you for purchasing.
I can’t access your site. Got this error.
This site can’t be reached www.adolfosier.com’s server IP address could not be found.
The thing here is, I’ve reviews in the footer and google likes it, I mean it’s good for S.E.O, So I want to leave the footer with the reviews only in specific pages.
Thanks in advance
Ok so you want to disable footer for all pages except homepage?
Thanks for your answer, I want to activate footer in specific pages like about and contact pages, but if is that a way to leave only in homepage, is not bad.
I can help guiding you to hide footer content for all pages except homepage. Please let me know if that works for you.
So I can hide from any page? Yes I do want, please!
I’m also with many other issues, I created two tickets but waiting answer since friday 
Thank you
Could you please provide WordPress and FTP accounts through my profile form mail here https://themeforest.net/user/ThemeGoods
I’ve two support case tickets opened, no reply on them, also I’ve sent what you ask for your contact form.
https://themegoods.ticksy.com/ticket/1441371 https://themegoods.ticksy.com/ticket/1435504/Our support staff will reply your tickets. Thank you for your patience.
But why did you ask me the login informations? I’ve not seen any modifications on the site, it’s still with lots of bugs as you can see here:
https://themegoods.ticksy.com/ticket/1441371/Hi, in the documentation you recommend WPML for translations. Would it also be possible to use the free plugin Polylang? WPML (at $79) is a bit steep for a very basic website.
Hi,
Thank you for purchasing.
Yes I think you can also use Polylang plugin instead.
Hi, I can’t use this theme in the front page it show like this
[ppb_blog_grid size=”one” title=”Title” slug=”” cat=”34″ items=”9″ padding=”30″ link_title=”” link_url=”” custom_css=”” ]
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have a problem with the menu, it’s only when i use my mobile. the sub item is not working. you can check it: haidarmehrabi.com
Hi,
Thank you for purchasing.
Sub menu for mobile device won’t display at first load. You have to click parent menu item to open child ones. I checked your site and it’s working fine on mobile.
Hi There – Does this theme come with the same Dashboard as “Grand Photography” and “Photography”. I like to have the Event, Client, Shop, Galleries etc. like in those themes… Unfortunatelly I can’t find a live demo like on the two mentiones…
Hi,
Thank you for interesting.
Sorry they are different themes so they have different options.
Very nice Theme, but the content buider doesn’t works with the infinite scroll , the pagination and the portfolio mixed masonry wide (or portfolio masonry). All this options doesn’t work if we create our pages, we must use your predefined pages…I’m very disappointed.
Is there documentation for this theme?
Hi does this theme support child themes?
Hi,
Thank you for purchasing.
Yes it support child theme.
The Content Builder has gone completely USELESS. I tried deactivating all possible plugins, switching themes and come back, clearing cache memory, using different browsers, etc, but it is not showing up anymore. Every time I click on the Enable Content Builder box, nothing happens. I can’t modify my galleries nor pages anymore and this is completely unacceptable. Please help me out resolving this.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
The link you just gave to me is WRONG. I believe you wanted to link me to Ticksy maybe? I can’t submit any ticket there because my support has expired. What a joke! I just need to know why the content builder is not working at all, it left my website pretty much useless now. Absolutely disappointed.
Hey,
You can send me your site accounts via form mail in this URL https://themeforest.net/user/ThemeGoods
I can help you solve the issue even you support is expired.
Hello, I wanted to know if the images in the gallery of the portfolio page are taken automatically from the images in the project page or can be customized and choose them apart
Hi,
Thank you for interesting.
You can customise and select images you want on portfolio page.
Hi guys,
It’s been a while since I use this template for a client. I want to update the theme, but it seems this isn’t possible in the backend of Wordpress; is that correct? Do I need to remove the old one and install a new download?| And will all my settings be save?
Also I was wondering where I can find documentation; I want to re-order my portfolio items in order from new-old. Now it’s alphabetical.
Thanks!
Hi,
Thank you for purchasing.
Here is detailed instruction about how to update theme http://themes.themegoods.com/grandportfolio/doc/how-to-update-the-theme/
Hi
So glad to have purchased your theme. I’m watching it know has a new version and it did´nt actualized acutomatically, why is that?
And how how can I actualized the theme in page?
Thanks!
Hi,
Thank you for purchasing.
You can download the latest version of theme from Your Account > Downloads. There are various ways to update theme. Please checkout this article http://themes.themegoods.com/grandportfolio/doc/how-to-update-the-theme/
Thank you for your answer! I´ved already done what asked. But when trying to install the new theme via cp (I do it this way because for some reason the upload theme option directly from the wp them tab always fails) it will display the text “missing style sheet”
Could you try to unzip the file first because there are many folder in the file ex. manual, theme, license info.
Then you will find grandportfolio….installable.zip and use this file to upload through WordPress Dashboard.
Hi, like the theme.
I purchased this a while ago and only updated to the newer version recently. I’m having a problem with the product registration – keep receiving this error “We can’t find your purchase of GrandPortfolio theme”.
Any help would be appreciated.
Thanks, J
Hi,
Thank you for purchasing.
Could you please provide WordPress account here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Thanks, have sent through a message with all the detail.
We are working on your question. Thank you for your patience.
Hi Team,
Love your theme, but sorry to say I (again) had issues with updating the theme, and it cost me a fair bit of time, but I can’t get it to work.
I initially got an error when trying t uploaded the install zip file via wordpress. I went for the alternative, deleting the theme folder from my wp-content/themes/ and then uploading the (now unzipped) grandportfolio folder here. However, the folder is there, but it won’t show under themes when I again log in in wordpress, so I can’t activate it. I really can’t figure out what I’m doing wrong (or why i’m not able to upload this normally…)...
Any help would be much appreciated,
Thanks,
FYI – the intial error I get when trying to use the upload function in wordpress:
Could not copy file. grandportfolio/cache/demos/pages/grandportfoliopagemake-a-winning-team-everybody-are-important_export_02-23-2016_1109am.json
Problem solved (via FTP). The above error was still showing, when trying to install via wordpress, but the most important thing is, the theme works again 
Ok great!
I can’t enable the content builder editor. I can see te Content Builder option but no changes are displayed in the live page.
Please login with your purchased account so we can continue providing support for you.
Hi, Nice theme.
I am facing one issue. I want to add extra filed into ‘contact form fullwidth’ Can you tell me in which file I have to add that. It will be really very helpful if you quickly guide me. Thanks in advance.
Please login with your purchased account so we can continue providing support for you.
Dear author,
I love your theme, but as soon as I started on my website, I stumbled across a problem. I want an image of my logo on a background image, as seen on the fashion and photographer demo. But I don’t know how to achieve this. I can only add text on a background image, not an image on an image.
I hope to be hearing from you soon.
Edit: I tried ’’text with background’’ and added a shortcode with an animated image. Is this the right way?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
