2102 comments found.
Hello, did you check there is some problem with the WP Bakery Page Builder plugin after the new version of the WordPress 4.9 was installed. Can you ensure that the plugin is updated in the theme by your side? Thanks, Blagoj
Dear BlagojGjelevski,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
I follow your step by step guide to create a blog page, but in that blog page: - Everything works fine when I use the “load more button” (ajax) - I see the page of the last post if I switch to the “classic navigation” option.
Seems a bug. Just like this ticket: https://themeforest.net/item/thefox-responsive-multipurpose-wordpress-theme/11099136/comments?page=49&filter=all#comment_13185791Did you find a solution?
Thanks in advance
Hello redacom,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello, I can not enable my layer slider purche code Thank you for helping me
Hi networtex,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Support Forum url: https://tranmautritam.ticksy.com
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Hi there.
I am using business 02 for my website. However I found that there have been troubles with the theme after I installed it. Some of them are: Staff carousel does not allow me to display no more than 3 staff, Blog post carousel does not allow me to change its brief descriptions, and I cannot hide date, authors or even tags into my pages.
I tried using the support tickets since last week, but I have yet got swift solutions.
Thank you so much.
Hello Adistia, thanks for purchasing Thefox!
Is your question is related to customization or if you find an error / bug our support team reports to our dev team and it may take a little longer for them to reply, but you should except a reply really soon.
Sorry for the inconvenience and thanks for your patience.
Regards
Is there a bug in VC 5.4.2 that doesn’t allow you to delete a row once added? Also on the edit page there is only the “Backend” button. Normally there is also a button for “Frontend”.
Sidenote, it would be nice if you update the spash screen image with the number of the current version inclusing the dot updates. Makes it quick and easy to see, even if we do get email with update request.
Hello Thefilmer, thanks for purchasing Thefox!
We are not aware of such bug currently, can you please try to deactivate any custom plugins you are using, if you still have the problem please contact our support forum.
Thanks in advance.
Regards
Hi, Where can I add a Google Analytics tracking code to your theme?
Hello Logo24, thanks for conacting us!
I am sorry but we only provide support to people that bought our theme.
If you have bought our theme with an other account please log in that account and contact our support forum.
Thanks in advance.
Regards
Hello, cant find example how to use the tooltips, not in the manual not in the demo website. I see the “tiptip” is styled, but thats it.
Hello Hans01, thanks for conacting us!
I am sorry but we only provide support to people that bought our theme.
If you have bought our theme with an other account please log in that account and contact our support forum.
Thanks in advance.
Regards
Hello, I just discovered the timeline function. Very nice! I just wanted to let you know there are still a few bugs.
1. The ´event´ text colour is the same colour as some of the ´date´ text colour. It’s not possible to adjust them separately. 2. I use the months as ‘date’ items. From augustus (Dutch) to februari (Dutch) the words don’t fit inside the boxes. 3. The ‘event’ images don’t load. What’s the problem here? 4. And it would be nice to choose between rectangle or circles or both.
Maybe these functions can be add in the next update.
Hello Twiskehaven,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
No. Our support is expired. So it’s just for your information. Hopefully you’ll find the bugs.
Sorry for this inconvenience.
Hello,
The theme looks very nice, but before buying, I’d like to know more about the page loading speed. I run some test with Google PageSpeed Insights, but the results weren’t good. It might be due to the fact that I tried that on the demo website. Would it be possible to have an idea of the page speed score on a regular website using this theme?
Thank you. Regards.
Hello Xnicox, thanks for contacting us!
You should try to test our business demo site ( http://thefoxbusiness.wpengine.com/ ) on gtmetrix to get a better idea, also our demo doesn’t use cache or boost plugin to get “better” score.
Out theme should run and load really fast if you have correct server settings and even faster if you set a cache plugin or if your hosting has cache activated by default.
Also the score is not really the important part but the “page loading speed” is what really matter if you are worried about google page ranking.
For example : Apple site gtmetrix results: B 80% – C 74% National Geographic site gtmetrix results : C 75% – E 56% Fubiz site gtmetrix results: F 38% – F 34%
What you really need to look up to is the page loading speed, this is the only thing that affect google page ranking.
Do not hesitate to contact us if you have other questions.
Regards
Thank you for the reply!
In the shortcode manager it only gives me 3 to choose from (dropcap, tooltop, highlight), how do I get the rest? And where can I find a list of all the shortcodes.
Hello russmichaels,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
this is a general question not a support issue. I shouldn’t have to pay to ask general questions about using the product.
Hello russmichaels,
Use the visual composer to build the pages / posts to have access to all our shortcodes.
If you need more help please contact our support team.
Regards
Hi my friend please how to disable menu on mobile and menu bar
Hello cmp94,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Ok my friend but my purchase code has expired for support and this is the first question I ask you ;(
I bought this theme one year ago and I put my project site in standby now I decided to take care of it
I will ask my developer team about your case then I will get back to you soon.
Regards,
ok thanks you very much
Hello Cmp94,
I am sorry but we don’t make exception, we already had request like yours but we ask all our customers without exception to resolve their problems via the support forum.
Also it would be unfair for all the other customers that did renew their support.
I hope you can understand.
Regards
thank you I will put a good rate
Hi Fox,
I’m using this theme on www.bouwbedrijfvandeven.nl. On their news page they sometimes use the option “slider post”. You use this option as well on the live preview page: http://thefoxwp.com/2015/01/ (second message).
Their seems to be a little problem with this option. If you use the enlarge button in the corner of the photo or just click on the photo a lightbox appears. When I use the (keyboard) arrows to scroll through the images in the gallery I get the same image all the time.
This problem appears in the blog layout but also in the single post. Because I also saw this problem in your live preview theme I think it is a bug you maybe need to fix. Hope you can help me with this problem so my client can use the lightbox to scroll through the images.
Thank you in advance Kind regards Hanneke
Hello Verwegen,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi,
Can you place the changelog of update 3.0.7?
Greatings Robbin
Hello Robbin,
We just updated the changelog, sorry for the delay.
Do not hesitate to contact our support forum if you have any questions.
Have a nice day!
Regards
Thanks
Hey Guys
I bought this theme a while ago and I thinks it is a tremendously great theme. You guys have really produced a masterpiece.
This is my first comment on this theme.
I would just like to know what options do I have to speed up the theme as it is quite slow.
I have tried a couple plugins but not quite helping.
Please guys
Best Regards Lebo
Hello Wouter007,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
It will be fine you make the theme compatible with Woocommerce 3.2.x. Do you have this on the Roadmap?
Hello Rvdbict, thanks for purchasing Thefox!
We have an update planned for today!
Sorry for the inconvenience and thanks for your patience.
Do not hesitate to contact us on our support forum. if you have any questions.
Regards
honestly, love this theme, just had a quick question. I was wondering if there is a way to set an image the background for the entire page/site instead of just per row.
Hello Heatislap,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
my support actually expired, I will be buying another license for the site but I just wanted some quick help with 2 things.
I was wondering if its possible to set one image as the background for every page. for the full page, not just the rows. also, i was having an issue with the title section, for now, i removed it but the title was showing the menu in it and I was wondering how to keep the menu from showing up in the title section.
Hello again,
Thanks for thinking about getting an other license of our theme!
It depends where you are talking about, if its the site background or the just the main content, either way it’s possible but you need to contact our support team.
I hope you can understand.
Regards
honestly, love this theme, just had a quick question. I was wondering if there is a way to set an image the background for the entire page/site instead of just per row.
Hello Heatislap,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Kick your front-end developer in the ass and tell him to stop using absolute positioning in every possible way and you will stop getting this: https://screencast.com/t/1T5FZej25uGd dear front-end developer stop just doing like the designer did turn your brain on during the development, and test it, try to predict some things, and then also share that to your designer.
Hi, Purezeen,
Thanks for your suggestion. I appreciate this; I am going to let the developer team know your opinions. We will get back to you with an answer asap. In case you need any help with the theme, feel free to contact us via Support Forum. We’re happy to help you.
All the best,
tranmautritam
Hi, I bought the template for WordPress a few days ago, but in WordPress I do not allow demo to upload, if I changed the permission of the file in ftp to 775. Help me thanks/
Hello networtex,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Please can we have this kind of side menu on thefox template ? http://bridge19.qodeinteractive.com/ Thank you
Hello illix,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Thank you for your reply. My support has expired. I just want to know if it’s possible or not to get this kind of menu, If yes, I will renew my support and then create a ticket for that. Thank you very much
