3569 comments found.
Can you please tell me if in the category page, i have pagination for the products or can i have a “load more” button at the bottom and just load all the products in one page?
Thanx
Hi webshake,
Thanks for your interest on our theme. Pagination is available on the categories page too as you can see on this video: Product Categories Pagination.
Kind regards,
—Ylli
Hi, I want to buy this Aurum theme (Jewlery) but I am not sure is there an option to change colors on this theme (I want dark theme with black and grey colors). Thank you and best regards
Hi Edukator,
Thanks for your interest on our them. Yes the Custom Skin option is available on our theme as you can see on this screenshot:
Kind regards,
—Ylli
After updating the theme I get this error when trying to add variable products to the cart “Please select some product options before adding this product to your cart.”
When trying to edit the product I get “Failed to load plugin: charmap from url http://www.rchrbl.com/wp-includes/js/tinymce/plugins/charmap/plugin.min.js"
How to fix this?
Hi xturaex,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Hi, Your website is down. How long will this be?
Hi there,
For the moment we are not informed when OVH Hosing will be online but we are patiently waiting for any information by them on this page.
Thank you very much for your understanding.
Kind regards,
—Ylli
Do you have a back up of the demo and it’s pages? Some of the pages such as ‘about us’, the blogs and the pages under ‘shop’ weren’t imported and still point to your website. How can you help with that?
Hi iamalem,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thank you very much 
Kind regards,
—Ylli
I have submitted a ticket.
Tip: Backup Server
Hi there,
We are using OVH Hosting, it is one of the best hosting providers on the Europe and we have not experienced any single problem with the server for 2 years. Our server is located in France, yesterday there an power outage (read more) and all the sites that are on that area are not working so our users too can’t view theme demos, documentation or activate the theme. We think that today this problem will be fixed.
Again, thank you very much for your understanding.
Kind regards,
—Ylli
Hi there,
We just wanted to inform you that our hosting provider resolved the issues and our sites are now up and running.
Sorry for the inconvenience and thank you very much for your patience.
Best regards,
—Ylli
preview is down
Hi gioglifx,
Our hosting provider is having some technical issues temporarily, so users can’t view theme demos, documentation or activate the theme.
This the problem should be solved shortly. Sorry for the inconvenience and we would like to thank your understanding.
Kind regards,
—Ylli
Hi there,
We just wanted to inform you that our hosting provider resolved the issues and our sites are now up and running.
Sorry for the inconvenience and thank you very much for your patience.
Best regards,
—Ylli
Hello, your website http://laborator.co/ is down? Can you advise? Thank you.
Hi heminghello,
Our hosting provider is having some technical issues temporarily, so users can’t view theme demos, documentation or activate the theme.
This the problem should be solved shortly. Sorry for the inconvenience and we would like to thank your understanding.
Kind regards,
—Ylli
Hi there,
We just wanted to inform you that our hosting provider resolved the issues and our sites are now up and running.
Sorry for the inconvenience and thank you very much for your patience.
P.S: If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Best regards,
—Ylli
The preview demo is offline.
Hi sessojunior,
Our hosting provider is having some technical issues temporarily, so users can’t view theme demos, documentation or activate the theme.
This the problem should be solved shortly. Sorry for the inconvenience and we would like to thank your understanding.
Kind regards,
—Ylli
Hi there,
We just wanted to inform you that our hosting provider resolved the issues and our sites are now up and running.
Sorry for the inconvenience and thank you very much for your patience.
Best regards,
—Ylli
Hello the demo link is not loading.
Could you please check?
Hi ckaklamanos,
Our hosting provider is having some technical issues temporarily, so you can’t view theme demos. We hope that the problem should be solved shortly.
Sorry for the inconvenience.
Kind regards,
—Ylli
Hi there,
We just wanted to inform you that our hosting provider resolved the issues and our sites are now up and running.
Sorry for the inconvenience and thank you very much for your patience.
P.S: If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Best regards,
—Ylli
Pre-purchase question.
This theme is compatible with the Additional Variation Images plugin: https://woocommerce.com/products/woocommerce-additional-variation-images/
Thanks.
Hi jdgranja,
Yes this theme supports Additional variation images.
If you purchase our theme and need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, which is the CSS code to hide it in the blog?? https://gyazo.com/d4587569bc3ee37928b6bb7acf8a7fb5
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Hi guys,
I was viewing your demo site, and I notice that you have been embedding galleries, photos, and videos at the upper section of your blog posts. Is this a built-in feature in your theme or Wordpress? Or is it a 3rd party plugin?
http://themes.laborator.co/aurum/fashion/household-few-sometimes-out-attending-described/?blog-sidebar-position=right http://themes.laborator.co/aurum/fashion/are-will-took-form-the-nor-true/Thanks,
Alex
Hi Alex,
That was a built in feature since the first day when we released the theme, to get the photo gallery in a post you have to scroll a little bit down that post backend editor and you will see the Post Slider Images:
While if you want to include the video, simply add it somewhere in the post and it will get the first video by order to show in the post.
Kind Regards,
Art
Hi Art,
Thanks for getting back to me. I just tested it by adding an image to the ‘Post Slider Images’ section and noticed that the image didn’t appear within the blog interface. What would be preventing it from showing?
Also, I’m not quite sure what you mean about adding the video. I have videos embedded into blog posts, but they do not ‘automatically’ position themselves at the top of the page like your demos.
Hi Snowfreaks,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Great, I have sent it along.
Much appreciated, guys.
Hey guys,
I haven’t heard from you in some days now. Hoping you can get back to me and fix my website after the customized theme was deleted…
- Alex
Hi Alex,
I’ve already replied you, the problem was coming from a customization which you have added and it was not a theme issue.
From now on, if you need our support please just write a ticket on our external support system at Ticksy, as we don’t give support for users who don’t have the support subscription.
Kind Regards,
Art
Updated to the most recent version and I can’t even edit products, or perform maintenance. I can understand you don’t want to offer support, but you have an obligation to customers that have purchased your product for at least the theme to work on the most basic level! Aurum looks great but has been full of problems. I have to re-login everytime to try AND get access but that doesn’t always happen.
Hi Robert,
The theme looks fine and works great on every new update, there are some exceptions when the theme does not work properly, these are when the users manually change structure and look of the theme, servers who have low limits, and sites with lots of plugins installed which will cause the theme not work properly so the scripts will conflict with each other.
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Oh, thanks for your kind reply. But one more thing, the cart icon in the navbar does not seem disappear, maybe it is because of it is not empty, right?
Hi furkanaytac,
Don’t worry, there is an option on Theme Options to hide the cart too
Kind regards,
—Ylli
Haha thanks, one more question by the way. On the main page, may I create a slider of the “author of the month” part. I want it a way that, multiple authors (and their books) turning in a slider.
And importing demo content is avaible, right?
Hi furkanaytac,
1. You can add a slider where the Author of the Month is, but for that you have to look about the LayerSlider possibilities if it supports what you want to add there.
2. Yes it does have demo content import.
Kind Regards,
Art
Hello Art, Thanks for your reply. I actually want the same structure of “author of the month”, but just add a slider, that contains more than one authors. Is it possible, i guess a can not see the layerslider possibilities now.
Since the theme is using WPBakery page builder you can add sliders everywhere in the site, it’s up to you then how you place it.
Kind Regards,
Art
Hello, I am going to purchase the item depending on the answer of my question. I do not want e-commerce functions(add to cart etc.) my website going to just for promotion about the book and just giving it’s price. May I do that?
Hi furkanaytac,
Thanks for your interest on our theme.
Yes we offer ‘Catalog mode’ feature on our site. So when you activate this setting then the add to card quantity and other things will be removed. You can also hide prices or show them.
To see this in action please see this video that I recorded for you: Aurum Catalog Mode demonstration
Thanks!
Kind regards,
—Ylli
Hello.
I had sent a message to you, talking about my ecommerce, that from one moment to another was with the images in different sizes.
You said that this problem was due to update the theme, the update that was made by me last week. But the problem persists, what should I do?
my site: www.lookandsoul.com.br
Hi davidgaliano,
Please make sure that you have updated our theme to the latest version 2.12 and you have updated WooCommerce to version 3.2.1 and also update your premium plugins (Visual Composers and Layer Slider) by going to Appearance > Install Plugins section.
If you still encounter any issue then please just write a ticket on our dedicated support center and our team will assist you because we use comments section of the theme only for a pre-sale questions.
Thanks for your understanding.
Kind regards,
—Ylli
from where i can buy only the PSD templates?
Please, fix the error in the submenu of TechStore. https://gyazo.com/ba1c760ee3edd745853fc6a8ae12fc9e
Hi MultiGaming,
Please add the code below to your Custom CSS area:
/*Submenu background color*/
header.site-header div.nav>ul li ul, header.site-header ul.nav li ul {
background: #154a87;
}
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, now work great, but when the mouse hovers over a option, happens this https://gyazo.com/db096a16ed849825b631a4bf3d0749d2
Hi MultiGaming,
We will add this on our to-do list and the problem will be fixed on the next them update.
Kind regards,
—Ylli
thank you vert much!
Please, fix the error in the submenu of TechStore. https://gyazo.com/ba1c760ee3edd745853fc6a8ae12fc9e
(I bought this theme, but in another account)
Hi anrunie,
Please post with the account your purchased the theme.
Kind Regards,
Art
