3569 comments found.
Hi!
How can i change my sale badge into a circle? I have tried many things but i couldt find anything to get rid of the sale badge square. Please can you help me out with this? Many thanks.
Okky
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, (with the account that you purchased our theme) please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello, I want to buy the template, I will use the retail shopping page but also I need a wholesale login where the wholesale clients can submit order forms. Is that possible or can I use any plugin? Thank you
Hi there,
Sorry for the late reply.
For the moment I’m not sure if WooCommerce offer this functionality, please just write to WooCommerce and if this option is available then this option should be possible on our theme too.
Kind regards,
—Ylli
Hey guys needing some help with my theme,
I want the menu bar height smaller, not sure how to achieve this as no option in theme settings.
Also the text on the left displayed in the top bar I want to be centred, Also I want the top bar to be smaller as well as the text.
Hi there,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding and have a great weekend.
Kind regards,
—Ylli
Hello,
I’m very interested in buying the script for my store. But I’m from Brazil so I have to certify that the theme will have full compatibility with my language (Portuguese).
I was reticent about the calls of the products that are on “sale” or that are “featured”.
within the theme can I enhance the exchange of this message? why in the translation of the subject this information continued in English
Hi redefit,
Thanks for your interest on our theme and sorry for the late response.
You can easily translate our theme files with the help of Loco Translate plugin. WooCommerce can show the text in Portuguese by just changing your Wordpress language, then the WooCommerce strings will show on your language automatically.
Kind regards,
—Ylli
hi since i submited a ticket no roply from these guys for support can somebody tell me how to edit the slider or put images on the slider in the design 5 or homepage 5 of this theme? thanks
Hi there,
In the front page you have a notice, which notes this: Support is monitored from Monday to Friday in office hours with European timing. Questions will be answered in the order received.
Kind Regards,
Art
good,i replied you,i am in europe so expecting fast reply from you and fast result thanks
Hi, Love the theme!
How do I make the product carousel thumbnails square? Right now they are a rectangle.
hello just bought your theme,in the video we should download the demo files first before downloading the content but after installing the theme there is not option to download files first and in add i am getting an error when downloading demo content how to fix it?
Hi fadeykabohdan,
I see you have the same ticket on our support system, you will get a reply there soon.
Kind Regards,
Art
Update for WPBakery Page Builder?
Hi there,
We will update Aurum theme soon, and as always the update will include the latest versions of premium plugins too.
Kind regards,
—Ylli
Also, does this theme have one click (in Wordpress) Auto Theme Updates? Or do I have to download each time?
Hi lamorris01,
Once you have activated Envato Market plugin with your account, every time there is an theme update the update notification will show on your Wordpress so you can easily update your by just clicking the update button.
Kind regards,
—Ylli
Hello, I have purchased two themes from theme forest and wanted to know if this theme is mailchimp compatible? Also, I have no coding experience and wanted to know if anyone can set this theme up? Also, is the home page customizable (drag and drop)?
Hi there,
Thanks for your interest on our theme and sorry for the late reply.
1— Our theme should be compatible with mailchimp plugin.
2— If you’re looking for professional help top customize your theme, there’s always someone available for such tasks on the WP Kraken or Envato Studio. Pricing and timeline are always straightforward there and that’s the main reason for recommending those services.
3— For sure, our theme is powered by WPBakery Page Builder (formerly Visual Composer) and WooCommerce plugin, both plugins are very easy to use and you can create your site without any coding knowledge. 
Have a nice day!
Kind regards,
—Ylli
Hello,
How to create a mega menu ?
Best regards
Hi there,
As we have wrote on our item page:
We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchase it separately.
Here is the plugin page: UberMenu (MegaMenu) and for further info please use author link, UberMenu Documentation , is easy to understand.
Here you have the video how to set it up like in our demo site: Youtube video
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hello,
Thank you for the information.
Best regards
Hello, I’m having trouble adding the Layer Slider on My Front Page
www.kingcado.com
It is working from a Previous Time when I set it up
But i’m trying to go back in the front page to edit the “Layer Slides”.
The Problem I’m Facing: I’ve tried on Front-end & Back-end to “Add element” and pick the Layer Slider.
But the Page doesn’t load it up for me.
When I’m on the “Front-end” editor and click the “Layer-Silder” It doesn’t want to load for me.
i’ve Tried this on “Chrome” & “FireFox”
Best Regards, Mikal
Hi Mikal,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art
Much Appreciated !!
Hi nice looking theme but I thought you should know I was just looking at your demo and on the new bookstore template the testimonial slider pic on a vertical iPad is massive. I think the pic needs to be either hidden or have a max width set on this media screen size.
Hi piperhowie,
Thank you for reporting it, I’ve already added it in the to-do list for the fix list.
Kind Regards,
Art
Happy to help.
Hi, got an email that there is a new update for your theme. How do I update my website with the new version of your theme?
Hi iamalem,
You can update your theme with the help of Envato Market plugin, for more info please read this article How to update Themes and Plugins on our documentation site.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi !
1/ Can you make an installation in parallel of our existing website ? In order to fill it step by step (things that we will do) and switch when it is ready.
2/ Does the Woocommerce (the store) have every features that we find on Prestashop ? (For example we need to make commercial campaign limited in time, automatic shipping, refund etc… Can we program all those features in the backup ?) If yes, can you do it ? Can you make an offert ? (we will provide more details) Actually you should see our current site to have an better view…
Thanks !
Did WPBakery (Visual Composer) stopped working for anyone else? I can’t use the Backend function, the plugin is not working properly, and even tho I can add elements to Rows, every time I update the page I’m building, it resets to it’s previous state.
I even tried on different browsers, different plugin versions, etc.
Anyone knows a walk around? Is it because the plugin was updated and the theme not?
Hi there,
Please make sure that you are using the latest version of our theme (see changelog) and you have updated all the plugins to the version that we support by going to Appearance > Install Plugins.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks!
Kind regards,
—Ylli
Yes, although I’m using the child-theme, the main theme is on 2.12 (latest)
Hi ERibeiro07,
Please just write us on our support area and also send us your Wordpress credentials, we will inspect your site and also give you proper help because as I said earlier this area is not made for support.
Thank you very much for your understanding.
Kind regards,
—Ylli
The forgot password function is not working properly. The messsage appears but no e-mail is sent by the site. There are clients that can´t access the site due to this problem.
Hi Prosub,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
The Welcome Page don’t work. It does not show the button to enter link.
Hi benelo,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding.
Kind regards,
—Ylli
Hi
I have updated the theme to Version 2.12 and I have issues with layout https://corkdesign.com.pt/shop/ex:
1 – the product page, the image is so big that de shop items dont appear in right side
2- the shoping card on top dont work show this message “Loading cart contents…”
i have WP and plugin updated
please help
Hi telmosantana,
Maybe you have installed any third-party plugin or made any change, we need to check this on our support forum.
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
Pre-sales Question:
The order tracking feature is really awesome. http://themes.laborator.co/aurum/fashion/order-tracking/
Does this come with a plugin? Your documentation is public so I checked there and couldn’t see it. How does that work?
Thanks in advance, I’ll buy this soon.
Oh this was explained over a year ago. lol. nevermind. Cheers!
Hi MemraProject,
Thanks for your interest on our theme.
Order Tracking is enabled within the theme you just need to include [woocommerce_order_tracking] shortcode, if you need help you can find here http://docs.woothemes.com/document/woocommerce-shortcodes/
Thanks!
Kind regards,
—Ylli
