28274 comments found.
Hi, I have a pre-sale question :
Can Flatsome be used without woocommerce ? I like your structure but for a website without product
Thanks
Yes 
Hi. Before I did not have this template “theme options” to be able to change details of the theme without having to enter appearance-customize. How can I have these theme options again?- Thanks.
Hi there,
Please ensure that you are running the latest Flatsome version, here’s a guide on how to update http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
hi, you said in the product info that the theme support in WPML and they said that you not work with theme and they try to contact with you and you didnt answer theme
Hi there,
Flatsome is 100% WPML ready.
Hi, i am not abble te use tag “read more” on mi home page. This is normal? i am doing something wrong? Thanks
any help with this issue? thanks
Hello Antón,
Please shoot an email via support and we’ll look into it.
Hi, preselling question.
You mention that your theme is fast and have good results on page speed tests which is awesome. And page speed for me is really important, it’s the main factor.
But I checked 3 websites from the showcase and it looks really bad and very slow. I don’t know what is the reason? Can you help me?
Hi there,
Site speeds are also affected by the installation environment. To achieve optimum results, we recommend Good hosting and http://docs.uxthemes.com/article/232-how-to-increase-page-speed
Hi, After many hours of working on the design, I discovered none of my images appeared right on the mobile and tablets. Is there a way to make custom images just for the mobile and tablets?
Hi there,
Please check out the responsive options http://docs.uxthemes.com/article/187-ux-builder-how-to-work-with-responsive-options
Hello, Have sent a reply (a week ago) to your response to my original mail… but haven’t still heard from your end. Please help me out. Thnx
Hello Paresh, apologies for the delay.
We have sent out a response.
Thnx shall check it.
Hi there!
I would like to make the mobile menu a bit bigger so everything firs correclty.
My website is nessiehunters.es
I’d like to increase the mobile with a little bit so the second option of the menu fits in one line.
Thanks so much!!
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
.off-canvas-right .mfp-content, .off-canvas-left .mfp-content{ width: 300px }
Hi, will you be updating the woocommerce them files for version 2.9.9? I understood that as there was quite a leap to version 3 you would still be providing updates to 2.9.9, but when I’ve updated the status is saying that the following files are outdated:
flatsome/woocommerce/cart/cart.php version 3.0.3 is out of date. The core version is 3.1.0, flatsome/woocommerce/cart/shipping-calculator.php version 2.0.8 is out of date. The core version is 3.2.0, flatsome/woocommerce/myaccount/form-login.php version 2.6.0 is out of date. The core version is 3.2.0, flatsome/woocommerce/single-product/add-to-cart/grouped.php version 3.0.3 is out of date. The core version is 3.0.7, flatsome/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0, flatsome/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.1.0, flatsome/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.1.0, flatsome/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.2.0,
Thanks
Hi there,
We notified the development team in regards to this and it should be fixed in the maintenance update.
That’s brilliant – thank you
Hello,
One question: Is it possible to add a placeholder to the lazy load?
Best regards,
Hi there,
I’m afraid this is not possible in the default template. You will need a bit of theme modification to achieve this.
If I buy your theme will this be covered by your support?
There should be some code that I can put in my funtions.php file. This is how usually other Lazy Load plugins are able to add placeholders to the images.
Hi there,
I’m afraid support does not cover customizations.
If you include this option in your next release, I would buy your theme.
2 Presales:
1) I like that under every product there’s a clear “add to cart” button – not only icon. Is it achievable with your theme without custom coding?
2) In the main menu (top), is it possible to have children like this: ‘Main Menu item’ -> ‘Children’ -> ‘Second children’?
Thanks D
Hi there,
1. Yes
2. I’m afraid the default mega menu does not support this, please see its display and setup here http://docs.uxthemes.com/article/51-3-2-menu-dropdown
Hello. I sent an email a while ago, did you receive this?
Hi there,
Somebody from the team has sent a response.
Hi there,
You can view the element here http://flatsome3.uxthemes.com/elements/sharefollow-icons/
Hi, How can i make the quantity box a dropdown instead of an input?
Hi there,
You will need to edit the theme files to do this.
Hi, 3 months ago we asked how to translate Login/Register to German or where or how to do it. You said that you will let your developers team solve it!!! Till now you have not. Why you don’t take what your customers need to solve seriously! Do you want me to pay for a suporte only to translate this small text? If this is what you want and what you are waiting for, then tell me, I don’t have an issue in to pay. If you feel that is fear to pay for a silly thing like this one.
The issue is that we cant change the German text “Anmelden / Neues Kundenkonto Anlegen” This text is too long. We want to change it to another shorter text. HOW CAN WE DO IT? or should I wait 3 other months? thanks
Solved! thank you.
Awesome Good luck with your site.
WHAT IS THE PRICING FOR MULTI SITE PURCHASE ID? PLEASE LET US KNOW.
THANKS
Hi there,
You will need to purchase a license for each installation.
I have a slider placed on the top of the page. Underneath is a product grid. The slider contains slides of different sized banners. This causes the slider to change size when transitioning into the next slide. And it pushes the product grid up and down each time it happens.
Can you make it so a slider height can be set, and force the content to fit inside to prevent resizing?
Hi there,
The slider has no height settings and inherits the banner heights. To fix this, you might want to adjust the banner heights or you can edit the theme to fix the height though this will be messy.
I’m adjusting the banner size now but it can be real tedious to find the right amount of pixels to use as padding/offset
Hello, I just bought the theme and now I’m having trouble creating home page with the builder. I cannot add images! Whether it is adding to a slider, single image or other type of blocks. Tried with both local and cloud VPS, also different browsers, clear cache. It just doesn’t load at all. https://imgur.com/a/sMjIO . When I opened to the pre-created pages and added image to pre content the builder worked well… Also I cannot edit the checkout page with the builder. It takes forever to load.
Hi there,
Please ensure that you have at least 512MB Wp Memory limit and check again.
In regards to editing the checkout page. Please note that the UX Builder cannot edit the page and hence the issue.
what you need really now is the ability to exclude some products from custom page builder, usually is done buy allowing both the normal product layout and the custom layout for example limiting the custom product builder for specific products or specific categories only, right now the custom layout is applied to all products
Hi there,
You can place a feature request for this here https://uxthemes.canny.io/flatsome
Hello,
Sorry to ask but where do we add custom functions ?
Thank you !
Hi there,
Please add the custom functions into the functions.php file of the child theme
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