145 comments found.
Is there a way of changing the search icon to search products instead of searching all the pages on the website?
Hi there,
Default search query will search all post types, but if you want product search you can use WooCommerce extension https://docs.woocommerce.com/document/woocommerce-product-search/
Elated
Hello, I’m trying to submit a ticket at https://elated.ticksy.com/ in regards to the Satine theme. However there’s no option to select the theme under the product/category list. Please help.
- Ashley
Hi there,
Satine theme category is present https://www.screencast.com/t/m23fw5xDJat so this is probably related to caching if you have purchased the theme just recently or if you have renewed support. Please try to clear browser cache and then try to submit a ticket once again.
Elated
Thank you for the reply. I was able to find my product in the category section. I submitted my ticket yesterday evening.
Hello,
Thanks for submitting a ticket. Our support will reply to you there as soon as possible.
Elated
Hi! How I can import to theme files from “xml export” folder? Because when I’m try to import data via “Import Demo Content” the process stops at 90%. Best regards, Peter
Hi Peter,
You should be able to import demo content with Elated import if you increase some PHP directives and by repeating demo import few times as explained in this article https://elated.ticksy.com/article/10845/
If you want XML import, when it finishes it will import just content, and after that you need to navigate to Elated import and choose options without attachments and then to repeat the same for widgets.
Off course if you still have problems with import you can contact our support team by submitting a ticket at https://elated.ticksy.com with WordPress admin access and they will try to import demo content for you.
Elated
I deleted the header background of the “shoe store” page by mistake, how can I upload it again?
Hi there,
If you are referring at revolution slider at the top of the page, and if you have removed that element from the page, simply add it back again over Visual Composer > Revslider element, and choose that slider.
In case that you need help with that you can submit a ticket at https://elated.ticksy.com and provide WordPress admin access in your ticket.
Elated
there is a beige background image behind the transparent rev slider, that´s what I´m referring to
Thanks for additional info.
You can edit row which is holding rev slider (pencil icon https://www.screencast.com/t/S5y0MUn6 ) and add background from there.
In case that you have deleted image from media library you can then import demo content again and attachments will be imported again. Note that demo import will overwrite your changes in theme options and pages.
Elated
thank you I added an elated parallax background image but it´s leaving a gap on top that is not filling the header completely as in the “shoe store” theme, it only fills to the upper edge of the logo
Unfortunately we can’t see your site here, and we can’t access back end so if you still have problems with this please submit a ticket with WordPress admin credentials at https://elated.ticksy.com/ and one of our support members will take a look at this on your end, or simply repeat demo import.
Elated
Such a beautiful theme. Can I change the buttons to be just an outline in the options?
Hello there,
When creating a button, there are options to do that, yes.
If there is anything else we can help you with, please let us know.
Best Regards, Elated
Hello the Elementor plugin is not working. It says there’s an error
Hello there,
Thanks for reaching out.
Our theme uses Visual Composer page builder, and we create new shortcodes based on that plugin. So you will need to use that one if you want layouts you’ve seen in our demo.
Best Regards, Elated
Hello, I am interested in buying this theme but first I would like to ask some questions: Is this them SEO optimized? Also, Is it compatible with WPML Plugin? Thank you so much.
Also, I don’t find the FAQ page. Do you have one? And what are the possibilities to add a newsletter on main page? I don’t find it either. Sorry for all the question. Thank you very much.
Hello,
Theme is SEO ready, and for better results as WordPress coding standards suggests now, users need to use plugin for this since SEO optimization is plugin territory. You can use Yoast SEO for example.
WPML plugin is supported.
FAQ page can be easily created. Users commonly use Accordion element for this purpose which is available in Visual Composer.
You can achieve this with mailchimp, and by using Contact Form 7 with this plugin https://wordpress.org/plugins/contact-form-7-mailchimp-extension/ for connecting it with your mailchimp account.
Elated
can you please help me with my ticket https://elated.ticksy.com/ticket/1449691/ its been posted since yesterday and i cannot work
Hello,
Thanks for submitting the ticket. We have informed our support team, and they will answer to your ticket asap.
Elated
Hi, i recently bougth your template and its awesome. I have a small issue with Visual Composer though. Every time I change an item in the layout and/or update, the screen scrolls down to the bottom, which is very annoying. Any tips for fixing this? Thanks a lot. Sofia.
Hello there,
Thanks for choosing our theme.
The issue you are describing is fixed in the newest version of Visual Composer. Please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will provide you a newest version.
Best Regards, Elated
Hi I purchased you theme and the instagram widget is not showing up in the footer. It was showing at first with my instagram feed but now it is gone and no amount of configuration seems to work. Please can you fix this ?
Hello there,
Please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best Regards, Elated
Just created a ticket in regards to an issue I’m having with the “Elated Product List – Carousel Settings”
Thanks.
Hello,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Best Regards, Elated
Is this theme compatible with Dokan plugin or WooCommerce multivendor plugin?
Hello,
Thank you for taking interest in our theme. Unfortunately, we didn’t test our theme with these plugins so we cannot confirm compatibility.
Best,
Elated
Hi there I have an issue where the instagram feed is not changing even through i have re-connected the account several times. Also how do we add and display a category description for woocommerce categories ?
Hi there,
Thanks for writing in.
This sound like something our support team will be able to help you out with, please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you.
Best Regards, Elated
Hi guys, brilliant work; loving the theme so far, and it’s quickly becoming one of my favorite themes because of the vast customization options. Nice work.
I did find a funny display quirk that maybe you can help me with? Seems like a second version of my main menu navigation text is being displayed at the top of my website inside the Top Bar when the browser screen is between the width of 1000 and 1080.
Any clue as to a fix on that?
Also, I vastly prefer the option to use the Elated Side Area Opener widget to replace my mobile menu. Only probably is when I have that widget activated, I then have two mobile menus displaying at the same time; the default one on left, and the nicer Side Area Opener widget on right. How do I disable the default mobile-menu icon on the left?
Thanks!
Hi there,
Thanks for your kind words.
Regarding your questions on second menu appearing and Side Area Opener, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will help you out.
Best Regards, Elated
Ticket submitted. Thank you
Hi there,
Support agent has been assigned to your ticket. It will get responded on as soon as possible.
Best Regards, Elated
Hello,
Just bought this theme and wanted to ask when will you update this template file for woocommerce?
satine/woocommerce/global/quantity-input.php version 2.5.0 is out of date. The core version is 3.2.0,
Thank you, Jeremy
Hi there,
Welcome and thanks for choosing our theme.
Regarding your question on the outdated file, you can check our theme’s page and see the Compatibility section: https://www.screencast.com/t/1UJ3hOl9
Also, please note that most of the WooCommerce updates do not change anything critical to a theme functionality, and we’ve tested this version of our theme, and it’s working fine with latest WooCommerce.
So you can ignore those messages about outdated templates.
If you have any additional questions, submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you.
Best Regards, Elated
I have submitted a question and it’s been 12 hours now and still nothing. What am I doing wrong? I’ve uploaded your theme, and I have no header and footer to show anywhere on my site. Please review ticket number:
PRIVATE TICKET #1363102
I’ve given all login details for someone to go in and see what the issue could be. I’ve installed hundreds of wordpress themes on wordpress, but your theme seems to be the one I cannot get to install properly. I just want everything that I see in the demo, on my site so I can go in and modify everything, keep things I want and remove things I don’t want.
Thank you, Jeremy
Hi there again,
Thanks for writing in again.
You aren’t doing anything wrong, our support’s usual response time is within 1 business day.
We have located your ticket and support agent has been assigned. It will get responded on as soon as possible.
Best Regards, Elated
Hello once again,
So this is my 10th attempt at installing this theme with no such luck. I need to get this theme running on my site asap and now it’s weekends which means your probably not going to get to my ticket now 
How does this theme have to be so difficult to install? I just want the theme installed with the demo data, that is it. Why is the header missing? Why is my footer missing? Where is everything?
I’ve installed hundreds of wp themes from themeforest and this is by far my favorite theme and yet it’s by far the most complexed theme to install. Please can I get one of your staff members to install my theme with the demo data, I need my site up and running now, not next month or next year.
Thank you, Jeremy
I’m willing to pay someone to install this theme on my wordpress, I just need it installed and working / functioning properly. What can I do to get this done asap??? Please, anyone, someone! There is no sense in replying to the tickets because you guys don’t go to them, instead you respond faster here so I need someone to reach out to me and explain how I can get one of your staff members to install this theme on my wordpress and make it look exactly like your demo.
Thank you, Jeremy
Hi there Jeremy,
The ticket has been answered to again.
As for accessing your website we aren’t able to. But we can access other .com.ph websites without any problems. Please try contacting your hosting provider and see if there are any issues on their end, and also if you have any security plugins on your website, disable them.
We would import the demo for you, but we cannot access your website.
You can take a look at this helpful article: https://elated.ticksy.com/article/10845/
Most of the time, issues with import are due to low server resources.
As for responding here, this is not a support forum, so you will need to continue working through our ticketing system. We have marked your ticket as urgent, so it will increase visibility.
Thanks for understanding.
Best Regards, Elated
Hello Elated-Themes,
I’ve made two responses to my ticket. Just wanted to make note of this here so I could get someone to respond. If I have to pay for you guys to install it correctly so my theme matches your demo, I will. I just need this theme working 100% asap.
Thank you, Jeremy
Hi there again,
One of our support agents just answered your ticket.
Best Regards, Elated
Hi again too lol, I’ve been asking if someone can do a complete install of this theme for about a week now. From scratch, I’ve removed wordpress from my server and did a complete re-install of wordpress. Can I get someone to completely install the theme and all demo content on my server now? I’m willing to pay if that’s the only way I can get someone to do the complete install for me.
Thanks. 
Hi there again,
As for the demo import, in cases with import difficulties, we do provide assistance. And there is no additional payment involved.
One of our support agents will answer your ticket as soon as possible.
Please continue the conversation on the ticket.
Best Regards, Elated
Hello,
I’m having some issues with woocomerce product attributes. I’ve looked up on the internet and it seems like Visual Composer causes conflict but I need those two to work in order to have my shop online.
Could you help me please? Thank you
Hi there,
Please submit a ticket to our support at https://elated.ticksy.com and provide WordPress admin access so we can see what it the issue. Also explain the issue in your ticket so support can easily understand what is the problem in order to be able to suggest fix if needed.
Elated
Hi, I bought your theme but can not activate visual composer, how should I do it? there is a script that was included in the theme. How do I use template library? thank you
Hey there,
That is normal. Bundled plugins are included with extended license which cannot be given to end users according to Envato rules. This is explained in details in following Envato article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923
Elated
Just bought this despite several people saying your support is awful, so here is hoping you will very quickly prove them all wrong, directly here.
Installed and the header is weird. What is all this extra stuff??
https://drive.google.com/file/d/0B1zXTGKXqxYbWWF4aHUtMXotU3c/view?usp=drivesdkI worked out that all that extra rubbish is from the slide out sidebar. Deleted the contents of that widget area which removed it all but i still have problems.
View in Chrome: https://drive.google.com/file/d/0B1zXTGKXqxYbVjBxVXplU2hnVG8/view?usp=drivesdk
View in Firefox: https://www.dropbox.com/s/xa9l5a7i7ln7zcw/Screen%20Shot%202017-10-19%20at%2018.11.31.png?dl=0
View in Safari: https://www.dropbox.com/s/bff1k9yzfczo0yd/Screen%20Shot%202017-10-19%20at%2018.12.08.png?dl=0
Need to know how to fix this ASAP
Hi there,
Header misalignment is cause with latest Chrome update. Just add css code as explained in this article https://elated.ticksy.com/article/11892
Our support is handling tickets from oldest to newest Monday – Friday and over weekend some delays may happen but usually response time is up to 24h. In case that you have additional support related questions please contact support trough support forum by submitting a ticket at https://elated.ticksy.com/
Elated
Added the code, makes no difference. Also like I said, this does not just affect Chrome. If it was a Chrome bug, it wouldn’t also exist in Safari and Firefox.
PRIVATE TICKET #1341533
Hello,
I just inspected your site and code isn’t there. I’ll instruct support to reply to your ticket.
Elated
Please check again then because it’s definitely there. I am not some novice user… have bought, installed and heavily customised several hundred themes.
http://alexandra.spudworks.net/wp-content/themes/satine-child/style.cssDon’t worry. Please check your ticket, and continue there if you have any other issues.
Elated
Just like someone else has flagged up, i think its a mistake that your product images do not click through to the product, and will prevent me from purchasing this theme. I have purchased, installed and customised well over 250 themes from ThemeForest, and have seen plenty that have an image area that clicks through but also the Add to Cart button over the top of the image can instantly add to cart.
I have inspected your code and the Add to Cart button is a separate div, it does not cover the entire background image so you can very easily add a piece of code to make the background image clickable whilst still maintaining add to cart functionality.
See this screenshot of your code: https://www.dropbox.com/s/93chelfo9n7at4s/Screen%20Shot%202017-10-16%20at%2015.45.44.png?dl=0
Please confirm if you intend to add that functionality.
Hi there,
And thanks for contacting us and for the suggestion. This can be changed with some css code, so entire image area can be clickable like in our example here https://www.screencast.com/t/Av1n4vnVCJ3 . Of course we are going to forward this to our dev team and they will consider implementation for upcoming theme update. Also, if you are satisfied with css solution support team can provide you with that code in case that you decide to use our theme.
Elated
Your support is ABSOLUTELY Terrible !!! I sent 2 tickets days ago with NO reply. My 1st ticket weeks back was answered 2 WEEKS later only after i hired someone to fix the issue. And it was on a weekday. You would think you would reply sooner considering the sales your making !!.
One is Ticket #1333386 . LOOK at it please
Hi,
We located all your tickets on our support forum and all have been answered in timely manner. Please, just note you’ve submitted these tickets during weekend, and our working time is from 9am until 5pm CET during weekdays. You could check response on ticksy now and for any further doubt, our support team will gladly assist you. We are doing our best to answer on all tickets within 24 hours.
Elated
