19077 comments found.
If I set a layer on Revolution slider to be hidden on mobile, the layer will hide on mobile-portrait, but it won’t hide on mobile-landscape. How can I fix this?
Also, the text on mobile-landscape is very very small. Why so?
Thanks
Hi,
You can change Grid Sizes for Revolution Slider in Global Settings.
https://pasteboard.co/GUuATpU.png
If you want to disable auto responsive for slider layer, please right click on that layer and change Layer Responsiveness
https://pasteboard.co/GUuC77t.png
Best regards,
Muffin Group team
Hello! I’ve created a portfolio with the Masonry Hover Details layout. Do not I see the full text in the hover detail? Thank you!
Hi,
The length of the text in the Masonry Hover Details depends on the height of the image. If you want to display more text, you should use higher images.
Best regards,
Muffin Group team
can i use smaller fonts with css?
Hi,
To decrease font size please paste below code in Theme Options > Custom CSS:
.masonry-hover .desc-wrappper {
font-size: 12px;
line-height: 14px;
}
For future support please visit
http://forum.muffingroup.com/betheme
Best regards,
Muffin Group team
thanks! great support! for the title?
Hi,
Please use this CSS selector:
.masonry-hover .entry-title
Best regards,
Muffin Group team
My WP dashboard keeps saying I need an update to v20.7.3, but every time I try there is an error. The message indicates that the package contains no files?
Please advise.
Thanks.
PS: will you please be sure to fix the automatic update function (vs. telling me to update manually). I need the latest versions of Muffin, Visual Composer, etc., too. (Because I’m starting to suspect that your theme may have incompatibility issues with the latest Woocommerce update and/or WP version 4.9. All of a sudden the Woo ‘Add to Cart’ function has stopped working for guests. I’ve tried everything to troubleshoot it and the last thing left is your theme and theme plugins. Thanks.
Hi,
Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Please attach your purchase code.
Best regards,
Muffin Group team
Private message submitted. Thanks.
I would like to add testimonials list to my webpage like be salmon (pre-built website)(http://themes.muffingroup.com/be/salmon/). How can i do it?
Hi,
This is the default testimonials item but the image is placed in testimonial content with img tag.
Best regards,
Muffin Group team
Greetings, can we add elements we like from other themes into a theme?
Hi,
Sorry, there is no option to add elements from other themes.
Best regards,
Muffin Group team
i do not know if the pb is BEtheme upgrade VC upgrade or WP but somehting is wrong in custome items
not your fault
Hi,
We are glad that you have solved this
Best regards,
Muffin Group team
Hi, I buyed the BeTheme and I would lika to known if I can use the same item perchase code both in localhost and in my officail online website, once it will be finished. Thanks.
Hi,
Yes, you can use the same purchase code on the live domain and a local server like XAMPP or VAMPP.
You can have unlimited theme installation on localhost.
Best regards,
Muffin Group team
Sometimes when I put a background on the image – it looks really good on a 13” or 15” monitor – but when opened on a Mac, the image or layout gets messed up is ther anyway to fix it so it’s all the same on all resolution / screens? Using Stone setup on betheme
Hi,
Please send us link to your site. You can send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
Hi, there are a malware who send e mail from all my betheme website, any solition ?
Hi,
Our theme does not have any built-in contact form. If you use and contact form plugin, please check its settings and add Captcha or contact plugin author.
Best regards,
Muffin Group team
www.monsieur-voyages.com i haven’t any contact form, but when i check the tmp folder in the root of my ftp website there are a lot of malicious files !
Hi,
In server security issues, please contact your server administrator or hosting provider.
Best regards,
Muffin Group team
Hi Can you upload with your api Update to 5.4.4. VC
sorry it is there
Hi,
We always update bundled plugins to the latest version. But we need some time for compatibility tests.
Version 5.4.4 is available for download.
Best regards,
Muffin Group team
Hi, is that possible if i transfer this theme to new domain?
example: abcd.000webhost.com to abcd.com
i think i will buy this theme and use it on free hosting web, which is have sub domain from 000webhost. i never design a website before, so i think better to learn use this theme first on free hosting web before i buy .com domain and premium hosting.
Hi,
Yes, you can transfer your license to another domain.
When moving a site from one domain to another, please deregister the theme first using Deregister Theme button in the admin panel.
Ps. Free hostings offers poor performance and will not be suitable for multipurpose themes with many options and advanced page builders. For testing purposes, we recommend local server like XAMPP.
Best regards,
Muffin Group team
Hi.
I want the woocommerce Sidebar shown above the Content in the mobile-Version. Can you tell me how to do it? 
Thanks!
Hi,
Please contact us privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will try to help you. Please attach a link to your site.
Best regards,
Muffin Group team
hello, The last update WPBakery removes my page settings every time I save my changes. Have you noticed this problem too? Regards, Nicolas
Hi,
We have just updated Visal Composer on our API server to the latest version 5.4.4
The update should be available to download in your admin panel within 1 hour.
If the update do not help please contact us privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Best regards,
Muffin Group team
Thanks, it’s good for me now !
Dear Muffin Group team,
Hope you can help me with two update issues. It’s about the website www.delfshavenadvocaten.nl
1. The Revolution Slider needs an update. The plugin was included in the BeTheme I purchased. I read on your website I need to contact the theme’s author for a copy of the latest version. Can I do that here?
2. Currently the BeTheme is version 20.4.3, and also needs an update to 20.7.3, but it failed. It says: ‘Update failed: The package can not be installed’.
Hope you can help me with this two issues!
Kind Regards, Irne
Hi,
If you have experienced any problems during update process please send us your purchase code and temporary wp-admin access privately thru the contact form which is on the right side at
http://themeforest.net/user/muffingroup#contact
and we will check what might be the reason.
Best regards,
Muffin Group team
Hi Muffin Group team,
Thank you for your answer. I’ve send you a message thru the contact form.
Kind regards, Irne
hello i have some pre buy questions in next days .our company decided to buy this but first of all we have some pre questions
1- when we click on pre builts sites they open up in ur domains!!is any way to correct this ?
Hi,
Sorry, but we do not understand your problem. Could you describe it more clearly?
Best regards,
Muffin Group team
hello what good customer support when i click on every pre built sites they open in ur urls! i want to they open in my domain .what is problem?
Hi,
Sorry, but we still do not understand your problem. Please contact us privately thru the contact form and provide some screenshots.
Best regards,
Muffin Group team
still doesnot undresand?so i take shot at next
Hi,
Yes, all pre-built websites works on themes.muffingroup.com
Do you want to buy our theme or have any pre-sale questions?
Best regards,
Muffin Group team
you mean that we cannot open them in our domains?for example i have a domain x.com and when my users click on pre -built sites they see for exacple (((x.com/prebuilt ))) not ((( http://themes.muffingroup.com/be/barber2/)))
Hi,
Yes, after purchase you can upload the theme to your server and choose one of the pre-made websites. It will open in your domain.
Best regards,
Muffin Group team
Hi, I’m anot an expert. I would like to known: 1) if I can customize the menu bar. 2) If I can insert a button on the menu bar 3) if the visual builder is included in the package which I could buy Thanks
Hi,
1. Yes, you can set different menu style and customize it in Theme Options
Please check our pre-built websites menus:
http://themes.muffingroup.com/be/splash/#layouts
2. Yes, you can insert button in some header styles
3. With BeTheme you get Muffin Builder and Visual Composer. Pre-built websites were built with Muffin Builder tool which is much lighter, easier in use and faster.
Thanks for your interest in Be!
Best regards,
Muffin Group team
Hi, why is my sticky menu not working when i’m scrolling? Could you help me? Url: http://www.uwvillaonline.nl/
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
I bought the theme on the account from my work. Could you help me please?
Hi,
As we said, support is for our customers only, we can not help you unfortunately.
Ps. You do not use our theme at this domain.
Best regards,
Muffin Group team
I know, this is my account besides my work
Hi,
Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page.
I started with a dev.xxxxx.com and I changed to www.xxxxxx.com, but the main domain is the same
Hi,
All requests concerning license registration must be send thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
Please attach your license key in the message.
Best regards,
Muffin Group team
Hi, I have a suggestion for a future improvement in themplate. In the blog widget (visual composer), the categories should appear in tree and should also appear the categories without articles. I’m building a website that will work a lot based on widgets and categories, and it becomes very boring to create articles for all categories to be able to put the widgets on the right pages.
Hi,
Sure, we will consider this while future updates. Thanks for the suggestion!
Best regards,
Muffin Group team
i have a persian language website with too much content i see your wonderfull theme and decide to purchase this theme for http://safirsky.com but i have 2 question 1. is it RTL support? 2. does can i use it in a Persan language website? thanks for good support
Hi,
Yes, our theme is RTL ready.
To test selected pre-built website with RTL please add /?mfn-rtl at the end of site URL. Example:
http://themes.muffingroup.com/betheme/?mfn-rtl
You can select one of 846 fonts available Google Fonts. So you can easily find one which supports the Persian language.
Best regards,
Muffin Group team
