16522 comments found.
Hello, After last update to v 6.0.1 I have boxed layout everywhere on each pages. Before I had some full wide elements on pages and now I can’t fix it. Any Ideas???
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, is that possible if i transfer this theme to new domain?
example: abcd.000webhost.com to abcd.com
I think i will buy this theme and use it on free hosting web, which is have sub domain from 000webhost. i never design a website before, so i think better to learn use this theme first on free hosting web before i buy .com domain and premium hosting.
Hi,
It’s possible, you can transfer your purchase code to any domain easily, but please note each purchase just able to register for 1 domain at a time.
Regards.
Hi, in regards to the header size. For the homepage, I use a header with height X, for sub pages I’d love to use a header that’s stylized twice smaller in height (1/2 X). Or simply replace the main header with a sticky header, again only for the sub pages. Is that a possible thing? If yes, how can it be achieved?
Thank you <3
Hi,
It’s possible to achieve, please kindly open a ticket at the support desk and provide your site login info so our support staffs can help further.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Does the theme offer contact form builder or we use a plugin?
Hi,
There are a Form shortcode and Quick Contact form included in the Jupiter theme but it won’t allow customizing the form fields, if you need this, a Wordpress form plugin is needed.
Regards.
Hi, Tabs stopped working after update. Thanks
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Love Jupiter but it always give me this message when I try to update modified version of VC. An error occurred while updating WPBakery Page Builder (Modified Version): Download failed. A valid URL was not provided.
I have a blank screen after updating theme
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Congrats with the shop customizer ! Very nice addition!
Still a few points need an ability to adjust
( add to cart buttons, woocommerce info banners , ... ) they all stay blue when i try it.
keep up the magnificent work! 
Hi,
Thanks for your feedback, this is what we want to bring to our customers – Happy.
Regarding the issue, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Im planning to purchase this for client so is there any timeline for the update to fix the Wordpress 4.9 bug? Thanks in advance.
Hi,
Could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I just upgraded to 6.0 and now the content of my pages that were formerly full-width are being boxed within the page grid. Is this a new “feature” of the upgrade or a bug?
Hi,
Sorry for the inconvenience you got, this Full-width layout is known as a bug in the V.6, a new update with this bug fixed will be released very soon.
Hope you understand this matter, thank you so much.
Regards.
Add on Suggestion If there was a way you could just use the NORMAL version of WP BAKERY Page Builder (formerly visual composer), and have your ‘modifications’ as an addon plugin.
This would allow people who have license to that plugin the option to update as it’s available direct from WP BAKERY.
Hi,
Sorry but it’s not possible, however, the Visual Composer 5.4.3 has been released, you can update it in the Jupiter theme through the Control Panel > Required Plugins.
Regards.
DITTO on the WP 4.9 and VC issues. SERIOUS. – Not adding elements, or saving. **Front end editor has SOME function, nothing in backend.
Hi,
Thanks for your feedback, we’re working on this, a new version with WP 4.9 compatible will be released soon.
Regards.
Also, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Is there a way of designing Jupiter to have a landing page which gives the option for two sections of the website (e.g. church/school) and then designing the church and school websites accordingly?
Hi,
To achieve it, you will need to create a landing page, and 2 subdomain sites for each niche.
You can follow this document to know how to create a landing page:
https://themes.artbees.net/docs/how-to-create-a-killer-landing-pageRegards.
Thank you! That’ll handle the backend side of it for me. My question is on the front end design side. Can I have a container, full width and full height on the landing page (without a header or footer), and each side have a picture (which is linked). Basically, when they land on the home page, design wise, the left picture will be of our church and if they click on it, it’ll go to the church sub-domain, and on the right side a picture of our school and if they click on it, it’ll go to the school sub-domain. I hope the effect I’m going for makes sense.
Thank you for all your hard work!
Hi,
I see your design idea is possible to achieve with the Jupiter theme.
If you need more details advice, please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Having a major issue with Wordpress 4.9 and the version of Visual Composer that comes with the theme (5.4.2)... it won’t let me edit any pages, posts, products, etc. I just get a gray blank page. When I disable the modified VC version… it works again. Please release the update soon!
Hi,
We’re working on the new update, it will be released very soon.
Regards.
Also, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Visual composer is not working at all on my site, thinking it has something to do with this update? Please help, I’m in a rush….the timing is horrible. Thanks!
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Also, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I just want to report that with version Wordpress 4.9, VC does not work correctly.
Hi,
Thanks for your update, we’re working on it, a new update will be released very soon.
Regards.
Also, could you please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Guys DO NOT UPDATE YOUR WORDPRESS until Artbees gives you the green light !!!!
Hi,
Thank you, we’re working on it, a new update will be released very soon.
Regards.
Hi, what about WordPress 4.9 compatibility?
Hi,
Both Jupiter theme and Visual Composer plugin are not fully compatible with Wordpress 4.9 at the moment.
Please kindly stay tuned for a new update released.
Regards.
Hi, when will you fix the full-width bug? Very urgent.
And one more bug, when I saved my content, always jump to the button, how can I fix this? Thanks
I had fixed the first bug, updated the child theme, all thing is ok.
Hi,
Thanks for your update, let us know if you need assistance.
Regards.
Hello,
When I try to update the theme from the control panel, it sends me a message: “You have the latest version of the theme”.
Logically I do not have the latest version.
Hi,
You can try to update the theme via the FTP by following this document then recheck:
https://themes.artbees.net/docs/updating-theme-child-theme/Regards.
Hi,
I still have a problem with Jupiter V6. No matter what I click on it I go back to the Jupiter panel control. I can’t do anything. I already read that you are working on the problem But did you find the solution? And How I will upload the new version with the solution if I stay on the jupiter panel control?
Regards
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
