39367 comments found.
Hey there, i’ve bought and installed Avada last week. I started to work on it now and i’m willing to use the University theme but i don’t see it on the demo’s session. Will it appear automatically or do i have to do something?
Hello @Juliobertotti
The new demo should definitely come up for you like you see it here on my installation => http://prntscr.com/hd6vbc however you need to make sure that you are on the latest version of theme that is 5.3 so please update if you haven’t and also apply all our patches from Avada > Fusion Patcher Tool
If the issue persist and you still can not see the demo do open a support ticket with our team and we will gladly assist you with the queries you have.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Have major problems with version 5.3.
1. Some warning on Page Attributes section of a page editor in admin section: Warning: file_get_contents(/home/c/ci88279/public_html/wp-content/themes/Avada/includes/class-tgm-plugin-activation.php): failed to open stream: No such file or directory in /home/c/ci88279/public_html/wp-includes/class-wp-theme.php on line 1042 2. Sticker header doesn not appear. 3. Secont vertical scroll on every page 4. Element with animation does not appear.
https://kodolex.comDeleted Avada folder and reuploaded it. It helped.
Hey @Alexstudy
Definitely sounded like a broken update, reinstalling is the way to go in such cases and we are glad to hear that your issue has been resolved.
If you need anything else please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Guys, love the updates and the new themes. Just one thing, on the new Freelancer theme the diagonal seperators in some places have a 1px gap showing depending on the size of the window in the browser (Chrome).
Hi there
That would be strange, thanks for the feedback. We have checked in Chrome Version 62.0.3202.94 (64-bit) and are not seeing any odd gaps -> https://d.pr/i/rDG5ph
What version of Chrome are you using? And what OS?
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
CONGRATULATIONS FOR MAKING THE IMPOSSIBLE POSSIBLE! After taking a look at the new update 5.3 changes, I can’t resist not saying “Thank you!” For years, you have been working so hard giving us the opportunity to do whatever we wish with the tools of Avada… Despite small issues that may come up during every major update, you have shown you know full well how to fix everything quickly and in the right way. I have purchased 6 licenses so far, and recommend Avada to all! Please, keep evolving Avada into the most valuable website builder! Thank you again!
Hi there
Thank you so much for you kind and motivational words, we shared this with our entire team. It motivates us, excites us and confirms so much. We love what we do and who we do it for 
<3
The best is still to come
Thank you, MB
You’re most welcome
Thanks
-Ammar
Hi, I have updated to 5.3.0 but it still shows to update theme to 5.3. Avada You have version 5.3.0 installed. Update to 5.3.0.
Please advise.
Hello @theotherones
Yes, this is a known issue and you can safely ignore this as our developers are aware of this and will fix this later on with a patch or mini update. Please note this does not in any way affect your update and you should be good to go
Thanks
-Ammar
That is what I thought. Just needed confirmation before I updated the rest of my sites.Much appreciated.
Thank you
Old Avada user here, did tons of updates before and never had any issues till this new 5.3. (with WP 4.9). I am not sure if its WP or Avada but i would like to share what i did and whats going on.
I usually stick to the same update process, which has always worked and suggested by Avada also. I activated stock WP theme -> deleted Avada theme (leaving avada-child) -> then uploading new Avada theme through the WP update (using the avada.zip file) -> files were uploaded successfully -> updated the necessary plugins -> cleared browser and also the Avada themes cache (in the Advanced -> Dynamic CSS)
Then I activated my Child-theme. For some reason, all my widgets are gone. I also have some theme styling issues between languages (using WPML). I did update WPML also to the latest version so I still cant figure out what the issue is.
I did try 2 times, refreshing all cache between installs with no success. I will try to once more through FTP.
Thankfully i created a full backup but I just wanted to post here my experience. Any update would be great. Thanks
Hello @BraBox
Basically the process of uninstalling Avada and than updating it is not at all required, also switching from child theme to parent theme is known to have some instances where widgets are being missing specially if you are switching to a whole another theme but they should come back as soon as you switch back to your original child theme. Secondly there should be no theme options change and all your theme options should stay intact all time when updating your theme be it a child theme so there must be something else that messed this up, also which version did you update from to 5.3.0? did you update from a very older version?
Please also note that when using WPML it uses different theme options for different languages and since your WPML was outdated that could have caused the issue too, i’d suggest first updating all your plugins to latest version and than updating theme.
Also, if you are on any version that is 4.x you can simply take a backup of your theme options and import that backup after update to 5.3.0 and that will fix your theme options issue.
In any case if you need anything else please do open a support ticket and our team will gladly check the queries and respond to you accordingly
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
I did update everything (plugins and WP) before updating Avada. The plugins and, WP and Avada werent old as this is a new website started not long ago. I updated from Avada 5.2.2 to Avada 5.3.
I will try and download the theme once more from TF and try again the upload. Lets see what happens.
Hi there
Please do take a look at our detailed update instructions and follow those instructions, to ensure this is seamless. Always make a backup before you update, this is good practice. If you want us to assist you with that please create a ticket using the link below and our team will gladly help
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Also make sure that you clear your cache plugins etc, if you are running any
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hello since i’ve updated to the 5.3, the update remain visible, if a press to update again, i’ts the same see: https://ibb.co/c3Fja6
i update 2 site with avada and 2 have this problem Thanks Sanaé
Hello @Sanae44
Yes, this is a known issue and you can safely ignore this as our developers are aware of this and will fix this later on with a patch or mini update. Please note this does not in any way affect your update and you should be good to go
Thanks
-Ammar
Hi since I updated the template I get an error in the logo, it is repeated 3 times.
https://imgur.com/a/RaMPPHi there
That will be cache related, make sure to clear your cache plugins and recheck
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi! I updated my site WP 4.9 and also updated Avada Theme, now I can use Fusion Builder but there is a new problem: now only in Chrome my logo looks smaller 
When I try Safari it looks ok. How can I solve this?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
You have valid Avada Grandfathered support
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Look.. https://tourism.biliranisland.com updated to the latest version. lots of error
Hi there
Ensure the you followed the update instructions carefully when updating. If you need assistance please create a support ticket using the link below, you do have valid Avada Grandfathered support
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thank you for the very fast support.
Tips: When updating the Avada, use ftp
You’re most welcome.
Thanks
-Ammar
I am unable to save toggles and certain other elements. When I click the save button nothing happens and the window remains open.
Also, I cannot click cancel or the x in the corner.
Hello There.
We have just released our latest version of theme that is 5.3 so please update to that version and check with the issues again, if they persist i can see you have a valid support so simply open a support ticket with us and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
duplicate!
WOW ! This is Fantastic !
Thanks
Hello. I have 2 questions: 1. Is it posible to use the theme on multiple websites? 2. Does the theme has the “top bar” option on top of the header for SEO purposes(opening hours, address, phone number)?
Thank you, Paul
Hello @Ghpdesign
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
However regarding the Top Bar we do have a top bar where you can put the contact info as can be seen here in our header features please => http://bit.ly/2frBhlg
Thanks
-Ammar
Hi, Is it possible to test fusion builder? Thanks
Hello @dosthane.
I am afraid that is not a possibility, ThemeForest does not allow testing of items sold here however you can read all about our Fusion Builder and its capabilities here => http://bit.ly/2gwIdfX.
Also we have just released our new major update including more features so do not forget to check out what’s new in our 5.3 update here => http://bit.ly/2ixrih9
We will be happy for you to be a part of this Wonderful Community
Thanks
-Ammar
You provide some extended support option for the theme? thank you
Hello @Cassa_verga
6 months of support comes bundled with the theme purchase however you can extend it upto 12 months by purchasing an extended support license and you can always renew support again once its expired, more about support extension can be read here => http://bit.ly/1RIS2nj
Thanks
-Ammar
Hi there, May I know if the theme is compatible with Visual Composer?
Hello @SimonLam
We actually have our own page builder called “Fusion Builder” so we have not tested the Visual Composer with our theme as its not required to build pages, we suggest you to look into our Fusion Builder options and features here please and you will find it amazing => http://bit.ly/2gwIdfX
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi Ammar, thanks for your prompt response. I will try it out see if Fusion is easier to use then. By the way, I missed to ask if Advanced Custom Fields will be fully compatible with the theme as well? Look forward to your feedback. Many thanks!
Hello @SimonLam
We are sure you will love our builder, regarding the ACF plugin we have not officially tested this but we have seen some of our customers using it with Avada, i will suggest getting in touch with the plugin author about this as well.
Thanks
-Ammar
OK, I got it. But these two plugins are definitely very popular too, I think it’s better to include them in your compatibility list. Thanks anyway!
Thank you
Hello! Before the last update I didn’t have any problem with your theme. Now that my support license has expired, the first one!! After updating the theme to the last version, I can’t reach to modify nothing on the theme options page. Did you know yet about this bug? Any suggestions? Thank you
I just read that many users had the same problem. So suppose you are going to publish soon a patch or something like that to fix it.. is true?? Or better to downgrade ?
I already did a test with incognito mode or deleting all the cache but the issue is still there!
Hello @Scheuing
We have just released our latest version 5.3 so we suggest you to update to that version please, in case the previous 5.2.3 update didn’t go smooth for you this one will fix any remaining issues, after performing the update please clear all kinds of browser and plugins cache and check from another browser as well. If you see the issue still persisting open a support ticket with our team and we will check this out for you right away.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks
-Ammar
after updating, the system tell me there is another update but the name version is the same. Anyway, the issue is not fixed. So I have a question for you.. can I open a support ticket if my support license is just expired?? That’s an unlucky situations as I never needed your help before and now that is expired the support license I really need your help!
Hello!
With expired support, the system is automated so you won’t be able to submit a ticket, however we can help via email if needed to support@theme-fusion.com
But first, this sounds like maybe cache is not cleared out yet. Make sure to clear browser, plugin, server (if using it) and double check. Or check in another browser as well to see if you get the same, that will show if it is cache or not.
The latest is Avada 5.3 so if you are on that version, the update notice should not be there.
Let us know, and email if needed
Thanks!
Hello @Scheuing
Thanks for the email, we will get back to you as soon as possible. I am hiding your comment as instructed in the response to do so.
-Ammar
Ok. I will wait you answer. Thank you!
Hello @Scheuing
Please make sure that you update to our latest version 5.3 that was released just last night and check with the issue again once please after clearing all kinds of caches.
Thanks
-Ammar
I already did all this tests and the issue is still there. I gave you all the credential to access and check it. you can find it in my email
Hi there
We have replied to your email, and it is related to the WP Core language file bug mentioned in the latter part of this help file -> http://bit.ly/2B930Sm – please do check your email inbox for our reply
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
Do you have a scrolling animation feature in your fusion page builder ? (not only parallax but scroll animation)
Like this : https://codecanyon.net/item/scroll-magic-scrolling-animation-visual-composer-addon/19418234
And do you have these features offered by this third party plugin for visual composer :
https://codecanyon.net/item/super-bundle-for-visual-composer/20374176Thanks.
Hello @valentino321
We already have parallax scroll in our theme which can be set as per your own choice by using our One Page Text Link element, basically you can scroll to any point by using any text on the page or by using a menu item. With the introduction of our newly released version 5.3 we have just released a new feature called Full Screen Scrolling that you can check here please => https://avada.theme-fusion.com/whats-new-in-5-3/
Simply scroll down to see the new features we have introduced, however regarding the above extensions we have not tested them officially with our theme so can not provide you with a solid suggestion on them.
Thanks
-Ammar
Can I also make the page: https://avada.theme-fusion.com/portfolio-items/ a full width page?
Hello @Sneakyman
Yes, without a doubt you can by simply using our 100% width page template and setting the 100% width option for content to YES from our container settings
If you need more info on this please do open a support ticket and our team will get back to you as soon as possible.
Thanks
-Ammar
You can’t make a page for this page. Then it won’t show anymore, that’s the problem. I can make an page portfolio and use this as portfolio-items but can’t make an page portfolio-items and use the slug portfolio-items. So was hoping that I could make this slug as 100% width instead.
Hello @Sneakyman
I see what you mean there, i thought you asked to make a 100% width portfolio page somehow, basically that page is an auto generated page and you can not change archive / auto generated pages from the back end, you can only change their slug but in any case you can make your own archive pages by using our portfolio element and redirect the users to those pages and than you can have any type of layout that you want, making that specific page 100% width will require custom CSS in this case and if you need assistance with this please open a support ticket with our team
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
After updating to WP 4.9 and Avada 5.2.3 the Fusion Builder wont load any elements in theme options or page content. Content Area´s are empty and within Theme Options no element is loading
Hello @Bettinabuschmeyer
If you have updated to our latest version already that is 5.2.3 there should be no such issues incase your cache is still loading the old files (sometimes this happens) so please clear all kinds of browser and plugin cache and check with the issues again, you can also check from some other browser or an incognito mode in Chrome and you will see this working just fine however if not please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
-Ammar
FYI it is a WP 4.9 based issue only occurring on german pages. Users who have this problem should temporary change the backend language to english
Hello There
If that is why you see the issue (if you are using 2 languages) please simply change your language file name to a proper format and this will go away, no need to remove other language at all.
The issue applies to any language file in this format -> de_DE-formal – to resolve this please change the WordPress Core to regular format -> de_DE
Thanks
-Ammar
There is no need to do this, it is enough to change the backend language to get it done and the backend working again, Wordpress is already working on a hot fix. i posted this here to give others a quick solution because the only thing you did was to refer to the Avada Support Ticket
Yes thank you, our post is not fully clear on that and we are going to update it accordingly now. We have been anxiously waiting for WP 4.9.1 for this as well as a few other issues on their end.
Thanks again!
