39367 comments found.
Help solve my problem. ticket #190937
Hi there
We see you ticket in our support queue, it was submitted a couple of hours ago. A member of our team will be replying as soon as they can, please note that all tickets are replied to in a strict time order, oldest to the newest
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Dear Avada,
Please, how do I get Suhosin installed? Got all the necessary Avada plugins and then Jetpack. Theme options do not save at all: Save, Cancel & “x”, please help.
Many thanks.
Hi there
Ensure that your theme is updated to Avada 5.2.3 and all plugins updates as well. If you need to update ensure that you follow these update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I’m having problems that others are which is I can’t exit or close the Container Settings after I made the latest update to 4.9
Hi there
Ensure that your theme is updated to Avada 5.2.3 and all plugins updates as well. If you need to update ensure that you follow these update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Thank you that worked!
Glad to hear that 
Thanks
-Ammar
Hello, there is a problem with fusion builder 4.9. After update of wordpress the fusion builder doesn’t work. I don’t see text elements and there is no chance to use the default editor. I have Avada 5.2.3. What’s the problem?
...a problem with fusion builder an wordpress 4.9…
Hi there
Double check and ensure that your theme is updated to Avada 5.2.3 and all plugins updates as well. If you need to update ensure that you follow these update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you have updated to our latest version and still having an issue please check your language files. We have discovered and can confirm that there is an issue because of a reported WordPress bug due to the WordPress update to version 4.9 -> https://core.trac.wordpress.org/ticket/42574
“MediaElement upgrade causing JS errors when certain languages are in use e.g de_DE-formal”
The issue applies to any language file in this format -> de_DE-formal – to resolve this please change the WordPress Core to regular format -> de_DE
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hello, How can I update to 5.2.3.? I’ve registered my purchase. Just happened: I’ve upgraded to WordPress 4.9 (as it was advised by a security people I’ve worked with, always update), and now when I edit an element and settingd page pops up (for example for Separator element), I can not close it by neither clicking on “X” or “Cancel”. It stays in the front. I hope by upgrading to Avada 5.2.3. it will be fixed. Thanks!
Hi there
Ensure that your theme is updated to Avada 5.2.3 and all plugins updates as well. When it comes to updating please make sure that you follow these update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi ! How can I hide the highlighted image from the page and leave it for WhatsApp, Twiiter sharing options, that is, it is available to share but does not appear on each page above, any suggestions,
Thanks!
Thanks, I found it
Hi there
Glad you have found, thanks for letting us know
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I’ve installed the theme and removed it because I’ve lost control of the design. I want to install the theme again but I can’t. Wordpress ask me if I want to store the php file on the pc. I’ve created a new database and deleted all the old files (I think) but I can’t re-install the theme. Please help.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
duplicate!
Hello! I have avada theme and i want to use slider revolution, but i can’t use it. Do I have to buy this plugin? Or i have license cone included in avada theme? Thank you
Hi there
Both the Revolution and Layer sliders are included with Avada and all you need to do is install it in order to use it with the theme.
Allow us to explain to you in detail how bundled plugins work, in regard to theme included plugins, it is not unique to Avada and applies to any theme that includes a plugin:
- The theme purchase includes the Layer and Revolution Slider plugins, at no extra cost
- As of right now, Avada 5.2.3 is the latest version of the theme. The latest version of the Layer Slider plugin is version 6.5.5 and Revolution Slider is version 5.4.6.3
- Because it is plugin territory, the respective plugin authors include a global update call for the plugins and it does not apply to theme included plugins -> http://d.pr/i/C4PWvO
- The next release of Avada will be version 5.3 which will in turn include the latest next version of the Layer and Revolution Slider plugins available at that time
- You can safely ignore/dismiss the plugin authors update notice and it will not affect your site in any way
- Here are the terms for bundled plugins as set out by the Envato marketplace -> http://bit.ly/2yQ3U82
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Feedback, The sticky header, the menu icon did not change when I scrolling down https://prnt.sc/hceg29 Thanks!
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I have a client who would like to use the Avada theme on a new website he’s having me build for him. There will be two installs of WordPress on one domain though one will be in a subdomain. Does he have to buy 2 licenses for Avada or can we use one license since both installs will on the same domain?
Hi there
According to Envato’s licensing terms you need a license per domain install of the theme -> http://bit.ly/2bdBDwp
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Can this theme be used to creative a politics news website, and if so are there any demos showing this? Thanks!
Hi there
We do not have a dedicated politics demo but it is something that you definitely can design and create with Avada. Avada is the ultimate design tool
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://bit.ly/2eFVupX
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://bit.ly/2dIMroh
And using our Fusion Builder it makes it even easier -> http://bit.ly/2eRCzoC
Avada is 100% compatible and design integrated with the Woocommerce plugin, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
Build an online store with Avada -> http://bit.ly/2dTOHpn
Modern Shop Demo –> http://bit.ly/2do6XGR
Classic Shop Demo –> http://bit.ly/2dWsndU
Landing Product Demo -> http://bit.ly/2d4hXYV
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Hi! I have Up Date the Theme on the latest version 5.2.3 and cleared my browser cache.
But I have a problem. I want some new icons in the menu. I select an icon for the menu item. I save it. Than I save the menu too. But I get no new icons. The menu is without the new icons, because the theme dosn´t save them.
What is wrong? What can i do?
Best regards
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Thank you! I like the theme and your work! I will open a ticket
Hi there
Thank you for your kind words, we do appreciate it We look forward to helping you!
Thank you, MB
Hi
Upgraded to latest version 5.2.3 and also WP 4.9. All is working well but we notice on our client’s e-commerce site using latest WooCommerce version that while viewing the mobile site version you can not see the description or the purchase button, only the product photo thus a customer cannot buy anything on a phone or a tablet. Any suggestions something I am overlooking. Was working fine in 5.2.2/WP 4.8
Hi there
I am not able to prelate that on our 5.2.3 test install with plugins updated so we would need to take a closer look at that install. You have valid Avada Grandfathered support -> http://bit.ly/1SwDKpe – so please create a ticket using the link below and our team will gladly check this and help
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Thanks for your reply. Will do.
Thank you very much
how can I make site multi language.
Hi there
Avada is 100% translation and RTL ready -> http://bit.ly/1IL657F – and to facilitate a multilingual install with Avada we recommend the WPML multilingual plugin -> http://bit.ly/1Q1Kxdi
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you -> http://bit.ly/1KE4GB5
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I have updated Avada 5.2.3 and WordPress and in Theme Options there are some options (the screen) you see everything in black, you do not see the options to adjust Suggestions please. Thanks !
Hello @rsarri
We can 100% confirm that Avada 5.2.3 is compatible with the overnight WordPress 4.9 update. I will suggest that you clear your cache plugins and browser cache. If that does not help also deactivate all 3rd party plugins one by one to check
Likewise, ensure that your theme language files are renamed properly in this case, We have discovered and can confirm that an issue is happening because of a reported WordPress bug due to the WordPress update to version 4.9 -> https://core.trac.wordpress.org/ticket/42574
“MediaElement upgrade causing JS errors when certain languages are in use e.g de_DE-formal”
The issue applies to any language file in this format -> de_DE-formal – to resolve this please change the WordPress Core to regular format -> de_DE
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
However if the issue persist please do open a support ticket and we will get back to you as soon as possible, i have checked and there is no ticket available in our support right now.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
Thanks for the response, I also changed the language, I will have to update it, it was in Spanish and I changed it to English
Hi there
Thank you for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
No reply to our support, will affect our rating on this theme….
Hello @seokcmo
We have received your ticket and i am going to reply to you right now on it, basically this is weekend so the RT is a bit higher than normal compared to Weekdays.
I will be replying you in a moment about your Safari issue
Thanks for your patience.
-Ammar
Hi there
All support tickets are dealt with in our support queue in a strict time order, from the oldest to the newest. Please do see our support terms here -> http://bit.ly/1RWnb88
Thank you, MB
I have to say I am really disappointed so far in the support we are getting…it’s almost like getting a brush off. With support, we need help fixing things that are broken, not tips on where to look. I think people buying this should consider and I’ve been getting the runaround for two days….
Hi Phil
I am afraid that what you are saying here is false to say the least.
How have you been getting the run around for two days? There has been 11 exchanges between in under two hours and each time, you have been given very detailed replies and options for what you need to/can do to mitigate this.
There is no brush off and that was made very very clear in that ticket. There is nothing broken with the header, the Theme Options or settings you are using. It comes down to how you have designed the header and the size of the menu and the options that can be used
Naturally, if you are going to freestyle resize the browser window by hand the menu items are going to need to shift. But I do have to say it again, resizing the browser window by hand is not indicative of how responsive design works
There is noting wrong with your install and the Theme Options are all adhering. There are things to consider here:
- Header padding set to a % one suggestion is to change that to a px value instead
- Consider the actual size of the menu item, some are triple word menu items; Nothing wrong with that, but it affects how much space is available
- Consider the padding between menu items
- Consider menu typography size and letter spacing, some of your menu items are three words in length.
- Consider the size of the logo
- Avada Theme Options >> Responsive (there are several responsive break point options) -> https://d.pr/i/ssZJGi
Each facet has an effect, various adjustments will make part of the whole
Thank you
To reiterate the above the responsive breakpoint options are what we would highly recommend you to change, when you resize your browser window, it shows you when responsive queries come into play. Clearly your menu in your video is wider than the header responsive breakpoint: http://d.pr/i/PmW6Dy
This is something that most themes hard code and you cannot adjust so you’d be stuck without a way to further customize.
However Avada is far more advanced than that. With Avada, we allow you to adjust it to your exact needs so that does not happen. Simply tweak that header breakpoint setting and voila. And the other breakpoints (site content, footer, grid, all work the same. You have absolute full control over this directly at your fingertips.
Please do continue to stick with the support ticket on our site. Commenting here and in the ticket only slows down our team, who works around the clock to help our customers as much as possible.
We are here for you and can help with what you need, to do our best at helping, please allow us to reply in detail through the support ticket itself. That is where we handle support and can provide the best support to you. Replying in two places simply slows down our team.
Thanks for understanding
How can We Add Product in Cart with Pricing Table Button ? I want Add Product direct to cart from Pricing Table. Thanks
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
When i try to save after edit of content box dialog will not save or cancel. It is in an endless loop in the color picker for background color.
Hi there
The Avada 5.2.3 release was specifically to address WordPress 4.9 compatibility. If you have not updated, update your theme accordingly
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hello
I’m curious if it’s possible to turn off the scrolling affect on featured images when you embed a video in the post page section. I’m currently embedding some video and I like it being featured in my fusion grid layouts but I also need a featured image so that it can be shared to social media. What I don’t want is the scrolling back and forth between the video and the picture, I only want people to see the video. Is that even possible?
Thanks!
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Patch fixed the issue with the colorpicker causing me to not be able to save. Thanks just annoying it has now broken all sites using avada on latest wp
Hi there
The Avada 5.2.3 release was specifically to address WordPress 4.9 compatibility. If you have not updated, update your theme accordingly
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
