8686 comments found.
Hi Guys, I wan to know how can I put Hexadecimal color in UNCODE Options Pallete Colors. Before there was and now I can’t find it. Thank you!
Hi danieljokka! You are experiencing ones of the issues of the WP 4.9, please follow this and update the theme: https://support.undsgn.com/hc/en-us/articles/115005686945
Hi it’s time to update my UnCode site and I am looking at other themes but also thinking about continuing with Uncode does this theme let you have a standard right menu but also add a burger style menu that then overlays a fullscreen menu? Or is it not something that is possible within UnCode?
Hi MrMGM and thank you for interest! No sorry you cannot have 2 combined menus, if I understand correctly you need an horizontal menu with an overlay burger menu. Let us know if you need more infos!
Hi, yes a normal horizontal menu with a burger at the end that opens another menu, thanks
No sorry this is not one of the actual options.
Hello, My host has detected that when changing the theme settings the system uses an external IP. The search time is too long and the server returns a 500 error. Thank you for your reply !
Hi madameceleste! We are sorry you are experiencing this issue. What it means the the system uses an external IP? Is possible to know what IP is? Here you can review a list of possible problems (please check the “ModSecurity”): https://support.undsgn.com/hc/en-us/articles/115000580429
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket and we care to support the solution! Otherwise we can offer you a refund if you are not able to run Uncode your server. Thank you! 
https://support.undsgn.com/hc
Hello. I sent ticket(17434). I can`t install demo. And I meet the system statue. I don`t know why didn`t import demo… Could you help me?
Hi rulrulra! We are sorry for this issue, from here your site is super slow just for loading the wp login page, maybe this create a timeout issue. We’ll check details and back to you.
Hi. I’m really confused on how to add the top bar like your shop classic theme. I read the past comments and you’ve said something about adding a shortcode in the secondary menu to add it to the top bar. Can you go into more detail? How do I add the top bar? I’ve added the secondary menu but nothing. Thanks!
Hi Chronotrigga! No I think you confused something. You just need to create a new menu and assign as Secondary Menu: http://undsgn.d.pr/wVDsIS/1YzpSDkk
Then simply set this option to show the menu: http://undsgn.d.pr/ZWIeIE/45q3xc0u
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket and we care to support the solution! Thank you!
https://support.undsgn.com/hc
That’s what I thought.. but when I do those options I don’t see anything at the top. It only shows the feature with text when I hit the hamburger menu. In the image below, it shows my menu as ‘Test’ Is there anything else I need to do, or do you have an example of the top bar in action?
https://i.imgur.com/fRYwIw0.pngHi Chronotrigga! Ah ok, the top menu is available if you use horizontal menu not combined with the overlay sorry.
I changed it to horizontal per your recommendation and all the css got killed. I tried to re-import using the demo options and everything seems okay but when i go to save anything in the theme it literally goes haywire css. I even updated the theme. any reason why when i update the theme options everything just goes weird? see image. https://i.imgur.com/sejTlze.png
I’m getting the PHP max_input_vars warning but I put it to 3000 already in my php.ini and .htaccess file. the php info tells me i am at 3000 but your wordpress theme is still saying 1000.. could that be the issue? not sure how to fix this.
Hi Chronotrigga! As you can read in the docs not all hosts permit you change the PHP Max Vars, you can do this but there is not effect since there is a master limit from the host. Yes if you lost Theme Options the only problem can be the PHP Max Vars limit or an out of date PHP Version. To verify please install this plugin: https://wordpress.org/plugins/wordpress-php-info/
Then check the PHP version (I remind that the official WordPress required version is PHP 7): http://undsgn.d.pr/cayyfG/3p28Kphj
Then scroll down the page or search for “max”, the first column is what you set but the most important is the host settings: http://undsgn.d.pr/vgULP9/3afU6FVi
First of all, you are advised to deactivate all the extra plugins you have, seeing that each plugin consumes vars.
Just to understand do you have this issue only now or this is a new installation?
I only have this issue now but I updated the theme. I will update the php (I’m on 5.6) but in general please see my php info: http://jasonxpan.com/salon/test.php
It does say my max_php_vars is 3000. Even though it shows it, it isn’t in effect because of the master limit?
edit: upgrading to php 7 doesn’t work either. still having the same resetting css glitch. any other recommendations?
Hi Chronotrigga, I cannot access your link. Have you verified the Max Input Vars limit (master setting)? Let me understand the problem with few more details. Do you mean that when you save Theme Options you lost settings or you have settings but in the frontend you don’t see CSS?
Seems like it was the max_input_vars issue. I spoke to my host who added a user.ini file because php7 requires it. I did another test and it works great now! Thanks!
edit: It was me saving theme options and losing settings.
Thank you for confirm!
I have a really strange behaviour on my site (Chrome). The hover effect is reacting very late on every single element and it appears randomly. k n o r k e . d e
Hi Kirill1982! This is known as a best practice to enhance the scroll, in few words in the moment you scroll the page all hover effects are deactivated. You experience this delay when you scroll the page. Anyway if you want to remove we can suggest a quick code. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc
Hi,
I have a transparent menu, but when I scroll it gets the white background. How can I keep it transparent on scroll?
Thank you very much.
Kind regards, Guns
@media (min-width: 960px){
body:not(.menu-force-opacity)[class*=hmenu-] .menu-primary.is_stuck .menu-container {
background: transparent !important;
}
}
Thank you for such a fast reply! It worked like a charm! Thank you!
Thank you for confirm!
After updating to wordpress 4.9 im experiencing that the composer scrolls to bottom automatically whenever I save a change. Anyone else experiencing this?
Hi dolekjole! Unfortunately this is an issue that come from Visual Composer itself after the WP 4.9. We published an update, please follow this: https://support.undsgn.com/hc/en-us/articles/115005686945
It’s really a shame that we get a negative vote from you for this problem (that does not depend on us) or for other issues (which maybe depend on the server if your state the installation crash) beyond that I see that you have never even asked for our support or advice.
Hi, okay, I will change my rating of the theme. I have been looking for help previously, but I my support was outdated, and I therefore ended up having to fix things by myself. But is it possible to get the new version of Visual Composer? Because when I try to download the theme again, it’s not in the plugin folder.
Hi, this is exactly one of the known issue with VC after the WP 4.9 update: https://support.undsgn.com/hc/en-us/articles/115005686945
You just need to update the theme to latest version: https://support.undsgn.com/hc/articles/214001205
Anyway the VC plugin is here: https://undsgn.d.pr/HrCiG1
I updated the theme to the latest version and this bug is still there.
Now it works. Typical reboot and see if that does it. Thanks for responding here. This has been a really frustrating issue.
Hi dolekjole! I know it’s frustrating but it’s the same issue of all themes with VC after the WP 4.9 update, thank you for confirm!
Nice theme, but i had to lose time on the last update to correct an issue that crashed the entire wp with 500 error.
Please be careful for this things in future.
Hi CodinBit! Please note that 500 error is for Wiki definition the most famous server error (500 internal server error). You just need to check our showcase to understand this is something that happen isolated to your host and what you experience are not problems of the theme (https://undsgn.com/uncode/showcase/). Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket and we care to support the solution! Thank you!
https://support.undsgn.com/hc
After updating to Wordpress 4.9 color picker in Palette tab does not show hex inputs in each color. Any solutions?
Hi dexrafi! Please check this: https://support.undsgn.com/hc/en-us/articles/115005686945
Brilliant! Thanks a lot!
Thank you for confirm! 
Hi, is this theme support RTL ?
Hi okfie984! We don’t sell Uncode as 100% RTL compatible, some users used it. This depends most on layouts you need maybe you need some minor CSS adjustments, in case we can help in our Support Help Center.
Hi is there a product filter option in the theme?
Hi pixijade and thank you for interest!
You can have both the native WooCommece filters https://undsgn.com/uncode/shops/shop-default/ both the Uncode based filters https://undsgn.com/uncode/shops/shop-grid/
Let us know if you need more infos!
Thanks for your reply, is there not a more advanced filtering system if you need to sort categories etc.?
Hi pixijade! Have you some examples of what you refer? This is generally plugins territory, if you can show your references we can help more specifically.
hi yes like this https://i.imgur.com/Qzob47w.png many of the themes on theme forest are having this option.
Hi pixijade! Yes, for example the color variations are generally created with extra plugins also in some themes you browse here. Let us know if you need more infos!
When can we expect an update to the WooCommerce “Single Product Template” ? Thank you
Hi webmdt! What you refer exactly? Sorry but I really don’t get you request. We introduced some variations in version 1.5. If you have some suggestions please feel free to report! Thank you!
I am referring to the WooCommerce template files built into the Uncode Parent Theme Directory.
Hi webmdt! We updated the Woo templates in version 1.6.4.1, I think you have an old version of Uncode: https://support.undsgn.com/hc/en-us/articles/213454129
Anyway if you are interested for future reference please check this: https://support.undsgn.com/hc/en-us/articles/115004005069
hey guys – quick question – can you let me know which app [workspace] that you feature in this demo – https://undsgn.com/uncode/homepages/classic-start-up/
Is that your own app? it looks amazing and i’d like to buy it. can you let me know where to find it please?
thanks.
Hi! These are screenshots from this awesome UI Kit: https://www.behance.net/gallery/47683357/Workspace-Dashboard-UI-Kit-Update
Info for those who might need to customize “Tabs” element, like I did. They are using plain Bootstrap JS Tab. Here is a full info: https://www.w3schools.com/bootstrap/bootstrap_ref_js_tab.asp
Hit another dead-end with they’re support. They aren’t just useless, they’re toxic. When I asked how to address and change tabs from JS, first they replied, that it’s a modification and a separate, paid service. Tho I never asked for them to modify anything, just to give info on they’re product. Isn’t that what support is for? In the end I received link to w3c’s “target” selectors example. It’s like they are intentionally misleading. And I did clearly ask if they support modifying their theme, and if they have/would provide info on structure before buying.
Hi Egoists! It’s not a secret that Uncode’s tabs are a Bootstrap tabs implementation. Maybe you seem to be clear in your explanations but maybe that’s not so. In fact, you asked us a suggestion how to hide the tab menu and our agent suggested what is a simple way to proceed to your customizations. You answered us aggressively, reporting that the correct answer would be to suggest a JS method to show the elements (which is the opposite of hide). Maybe it’s not clear to us what you need to create and edit, but generally help with code changes is not what comes as support terms. Anyway, we are asking you to better explain what you need to accomplish as we respond to all requests for suggestions or support we receive.
It’s not. Just your support manager couldn’t be bothered to provide a decent answer. “how to address and change tabs from JS” is very specific and it’s super short version of what I wrote in support ticket. It requires one word answer and it’s a name of the funciton: .tab(‘show’) When showing one tab it hides others automatically. So you should get your fact straight. Remember, I already made it work so I know how it’s done. See it’s simple and doesn’t require an 8 hour work day to accomplish. It doesn’t require of you to code anything or provide step by step guide. So maybe you should just cut it. And it’s a straight up lie about asking to explain better. No one asked that. But that can be seen all through your replays. Twisting facts, misleading and blaming client for your own inability to hold your side of agreement.
Struggling to get a good responsive look using three image ( ico box) with some text. They all look messed up on Mobile but amazing on desktop. Any suggestions or advise.
Hi! We are sorry but it’s really not easy understand without a preview of your site. Checking our demo looks good on mobile too. Can you please share your page preview so we can check and help?
Hi, Many thanks for getting back to us. Is there an email we can share all the necessary information with you too, pls?
Hi danzara! When you buy an item on Envato you have 6 month of private support included, this rule is primarily to prevent users from requesting support for more than one site; in fact, with each purchase, you can create only a single site. 6 months are a good time to report privately any problems you can have with a theme. For these reasons, we can not only give you private assistance or another 30.000 users may request the same. If you do not want to send us the link of your site try to create a small screenshot so that we can understand the scenario and suggest as best as possible
Hi, thanks and we understand the policy and we are using it for one site. We had problems with the multiple language or translation plugin suggested hence our delay in coming here for support. We hardly ask you for any support! And I believe requesting for a minor support now shouldn’t be a big deal.:(
Hi danzara! I didn’t say that we don’t help you. I just explained why you cannot send us a private email for support and this is compliant with Envato terms. I kindly ask you to show us a small screenshot (if you don’t want to share your URL here) so we can understand the problem you have with icons and suggest a solution. Please kindly review my first reply. So if it’s possible to check at least a screenshot we can understand the problem you have and helps (since if you check our demo also on mobile there are not issues with Icon Box).
Hi, Thanks for letting us know and don’t worry. We will extend our support and submitt a ticket.
Hi danzara! No don’t need to extend support. I just need a small screenshot to understand (just upload a screenshot of the module so you don’t need to make public the site logo or other sensible informations).
Hi, Thanks and as requested. here is a screen grab: https://www.awesomescreenshot.com/image/2994014/d11f2fec91283d67ea65d00e191d4d1d it looks good on desktop buy on mobile looks really bad and don’t know why is that.
Yep I see what you mean, it seems these are SVG icons right? Let’s do this: send a pricate message (you don’t need renew support) from here with the live page so we can help (not easy as I think since these are custom icons): https://themeforest.net/user/undsgn
Mssage send and thank you.
Everything should be fine now, please check.
Many thanks for stepping in to support.
Thank you for confirm!
Thanks and we have updated support anyway. Thanks for your help
Ok thank you for confirm! We’ll update on the Help Center.
Too bad you stopped the 50% discount so fast while Jupiter is at 50%...I would have bought 4 or these…
Hi and thank you for interest! Yep we was in super promo just for few days. Anyway follow us on socials or subscribe our newsletter so you’ll be informed on possible next promos!
Hi there, I asked this question before, when I select any text color on site, it will use white color as the accent color, so it seems like the text disappeared when you selected them, today I found the reason, I make a totally new installation by following the tutorial, install wordpress > install uncode > install plugins > import demo data, everything is good until I do the last step, install the child uncode theme, after I installed and active the child theme, the problem appeared again, the accent color turn to white…
Hi bobchou2, unless you don’t have any custom CSS in the child theme this is not possible, anyway if you think this is an issue of theme (actually this is the first report we have and the installation of the child cannot modify the accent color) please open a ticket so we can check your installation privately and see what happen, thanks: https://support.undsgn.com/hc/en-us
I am pretty sure I do not have any customize css in my installation, I am going to submit a ticket, thanks
I’m pretty sure too but we don’t have any similar reports and techinically it’s quite impossible this happen. Anyway don’t worry open a ticket so we can debug.
How long is the %25 sale?
It’s a very limited time offer!
Say at least whether it’s active tomorrow
Say at least whether it’s active tomorrow
Yep it is but don’t wait too much!
Is it possible somehow to show more than 1 colum (would like to show 4) on mobile device on a row?
Hi nameit-online! Yes this is possible please check the column responsive settings: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket and we care to support the solution! Thank you!
https://support.undsgn.com/hc
