39367 comments found.
Hi Guys …. Any chance you can add an option to turn off the shopping cart in WooCommerce so that you can use WooCommerce as a catalog? Also it would be great if you could replace the product Price with a button (for contact form) or text (Call for pricing). As I really want to use this theme, but because our catalog is not available to purchase online I cant use it.
Hi there
The Woocommerce plugin has a catalog visibility option, please do see this detailed help file -> http://bit.ly/2eYMlFw
For any other feature requests/suggestions please send that request to support@theme-fusion.com
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I am trying to use a full width and height slider on my home page….Only the top of my image is getting cut off underneath the header. If I use a opaque header it is cut off as well as when using a semi-transparent header.
I am using the exact dimensions that you use on your sliders. 1950px x 1250px
Any tips on how to get my entire image to show.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, i´m try to buy avada in promo $ 39 , but envato not complete the transaction. Help me.
Hi there
We sincerely apologize for any inconvenience. Right now there is a reported issue with the Envato purchasing process -> https://d.pr/i/lRxGP0 – they are working on resolving this asap. Please keep an eye on their status page for progress updates -> https://status.envato.com/ – as soon as they have resolved this you will be able to process your transaction
Thank you, MB
Hi MB. Now i try and the transaction is OK. Tks!
Great news, thanks for letting us know 
Hey!
I’m trying to get another licence of Avada but my purchase can not be complete… is there any themeforest issues or some errors related to the discount?
Hi there
We sincerely apologize for any inconvenience. Right now there is a reported issue with the Envato purchasing process -> https://d.pr/i/lRxGP0 – they are working on resolving this asap. Please keep an eye on their status page for progress updates -> https://status.envato.com/ – as soon as they have resolved this you will be able to process your transaction
Thank you, MB
Your black Monday Deal! Are you really offering ‘Lifetime’ updates for your Avada theme under this deal?
Hi there
Regardless of when you purchase the Avada theme, you will always receive updates for Avada, for life and we release updates regularly as you can see in our changelog -> http://bit.ly/1EK5mAg
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
After the update, my previous page container doesn’t have “Interior Content Width” option thus making my website NOT full width anymore. I tried creating new page and adding container and it shows that option. Why is it my old page/container don’t have that option and why it became not 100% width?
Nevermind, solved it!
Hi there
Thanks for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
The Save & Cancel buttons for elements is not working. I attempted this action with multiple users and browsers, using the Team element as well as others.
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, anyone know how to change the slider font? I want the font that’s used in the Hotel demo. Many thanks
Hi there
The font that is being used is ‘PLayfair Display’ and is added in Avada >> Theme Options >> Typography >> Headers Typography -> https://d.pr/i/kJrH7U
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi Guys, seems Lightbox doesnt work in the latest version (5.3 & WP 4.9) tried plugins, clearing cache and fusion cache. nothing. Ideas? THanks
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
You have valid Avada Grandfathered support -> http://bit.ly/1SwDKpe and if you need assistance please create a ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, when using the construction demo, for the services, is there any way to have each service have its own url/page rather than all be on one page?
Hi there
If you are referring to the content added to these tabs -> https://d.pr/i/wAsnvb- then yes, you can create pages and add your own content to each page
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
I’m working on the site on a local server and I have not been able to import theme options since I updated Avada to the latest version 3.5. because not saved 
I do not think I have to be paying support for a situation that on your part should be working!
Thank you for solving it.
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
I have everything updated in the latest versions (wordpress + plugins + Avada theme) and I still can not import the options of the theme that I am working on localhost
I can not be buying more support and I think it is your duty to make this work of the imputing of the options of the theme.
Hello, I have everything updated in the latest versions (wordpress + plugins + Avada theme) and I still can not import the options of the theme that I am working on localhost.
I can not be buying more support and I think it is your duty to make this work of the imputing of the options of the theme.
Can I send you email with my accesses and you check?
Thank you
What can I do to be able to import theme options?
Hi there
The help file was created and referred to Avada 5.2.3 (not 5.3.2) I have updated the version numbers to reflect the latest version of Avada which is 5.3.1. Avada 5.2.3 (and when the help files was released) was a compatibility release to match WordPress 4.9+
Regarding support, we as theme autos do not make the rules for item support and support renewal, it is solely set out by Envato -> http://bit.ly/1RZmxrr
Please email your info to support@theme-fusion.com and we will check this for you and see why you can’t import. Please do include all info in that email
We look forward to helping you!
Thank you, MB
Hello,
I already sent email with access to Wordpress admin!
I’m working localhost on the site and I still can not import the Avada theme options.
Thanks for correcting this feature.
Hello,
I discovered that by deactivating the WPML Multilingual CMS plugin I can already import the theme option code. The problem is that by re-enabling this plugin theme settings are lost and the site is not visually as intended.
When I bought the template they guaranteed it to be 100% like the WPML plugin.
Thank you again for solving why I have to show the site to my client and it is not what I want because of it.
Hi there
Can you please let me know what the title of the email is that you have sent, so that I can track it down.
Regarding WPML, Avada is 100% compatible with the WPML plugin -> http://bit.ly/1Q1Kxdi
We look forward to helping you!
Thank you, MB
Hello,
I already sent the access to Wordpress and the file (.json) by email help@theme-fusion.com and suporte@theme-fusion.com of the site that I am developing:
http://ldesignercreative.com/socall/ (wrong) http://ldesignercreative.com/socall/?lang=es (wrong) http://ldesignercreative.com/socall/?lang=fr (wrong) Only in EN language do I want: http://ldesignercreative.com/socall/?lang=en (correct)Thank you for putting the theme to work properly.
Hi there
I have finally managed to locate your email, but at no point was it sent to support@theme-fusion.com – please be sure to read the instructions as provided so that we can avoid confusion and efficiently help you.
I see that you emailed help@ and even Envato no-reply@ accounts, none of which are valid email addresses.
Our team has replied to your email, please go ahead and hack your email inbox for that reply
Thank you, MB
Hello,
I have already activated the GZIP. Please import theme options for all the same languages.
Thank you
28,000 now 
Hello, I purchased this theme and cannot access support it says i am out of my support and to renew but when i go to renew it says i have 5 months of support left. I bought this theme a little over a month ago i need to get into my support its just going to waste and i paid for it.
Hi there
That is odd, I can see that you have created a ticket previously and that your support account shows as valid. We have sent you an email as well, o help you resolve this please check your email inbox
We look forward to helping you!
Thank you, MB
No email and still no support service
Hello?
Hi there
We sent you an email yesterday, directly, and it was email to -> hitechdevelopment [at] gmail.com – please check your email inbox for our reply. This email address is the one we have on file that you registered with your support account. I am resending the same email again
Thank you, MB
The visual editor is no longer working on at least three Avada websites I’ve built for clients. I have an active support licence for at least one of the sites, but for some reason I’m getting prompted to buy another support licence even for that website when attempting to login and raise a ticket. Very very frustrating! Can someone please respond to my message and set up a ticket for me?
Hi there
First things first, this username -> wearewebdesign – is not registered on our system for a support account and does have valid support.
How to register for support -> http://bit.ly/2lZSUPX
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Does Essential Grid WordPress plugin Fusion Page Builder not support add use? Third party plug-ins are basically not supported? If so, extensibility is simply too bad.
Hi there
I am sorry but I am not sure what you mean by ”...not support add use?” [SIC] – If you want to know if you can use the Essential Grid plugin with Avada? Yes you can. In terms of 3rd party plugin compatibility, it is simply physically impossible to offer 100% guaranteed compatibility with every single plugin on the market, there are hundreds of thousands of plugins.
Avada’s extensibility is spot on, we adhere 100% to WordPress and PHP coding standards. If you are experiencing an issue with a plugin we can check that for you but may need to defer you to the plugin author because we do not have control over the plugins code or development cycle
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
i bought this item and did not receive my download. please advice?
Hi there
For anything purchase, invoice or Themeforest account related you need to contact Envato directly so that they can assist you -> http://bit.ly/2cP0Xbm
Thank you, MB
Hi. I have just purchased theme.. I wonder.. I had lots of problems at my previous theme.
1. for instance, I could not change my sidebar from left to right.. theme moderators told me that this is because of mysquel version(5.5).. However, wp recommends 5.6. I am not sure,, I think this problem is because of my previous theme. Please tell your opinion about this item.
2. At woocommerce there is an area “You may also like”.. I was having problems also concerning this area. I was selecting some other products on my product list, however, at product pages, I saw another products in the area “You may also like”.. What is your opinion concerning this issue?
Thanks in advance
Hello @ozyazgane
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, do you provide some tools for site migration?
Hello @Samir29
The migration in Avada works exactly like it works in other themes actually and you can use any migration plugin for that, however for our theme options we do have a import / export / backup option for theme options and you can read all about it here => http://bit.ly/2k3WS9j
Thanks
-Ammar
Does Avada come with LayerSlider 6?
If no, could I purchase a license to LayerSlider 6 and use it with Avada?
Thank you!
Hello @Roger_Jolicoeur
Avada already comes equipped with the LayerSlider version 6.6.3 and there is no need for you to purchase a separate license to use it, however if you want to use their premium features and support than you will need to purchase a separate license in this case to get those premium features.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi! Supports the theme and fusion builder Equal Height Columns? Like this: https://wpbakery.com/video-academy/how-to-create-layout-with-equal-height-columns/
Hello @rickbertoen
Yes, we do have an option for Equal Height column in our theme which you can set from the container element in Fusion Builder, you can check it out here in this screenshot => http://prntscr.com/hfnmns
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
