Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Cart 264,882 sales
Recently Updated
Well Documented

UX-themes supports this item

Supported

This author's response time can be up to 2 business days.

28291 comments found.

Developers of the theme were adamant it was a particular plugin – deactivated it and the issue still remains – so that proves that theory to be completely incorrect – developers are still refusing to look at the issue however

hi , i added the shortcode to one tab and jquery tab not working

the product page is https://www.airchaser.com/new/air-movers/drum-fans/xpower-fd-650dc-brushless-dc-high-velocity-24-drum-fan/

when i add any short code in either long description or tabs the jquery tab , ( accordion or normal tab ) not working

if you can check it

thanks

Hi there,

Please shoot an email via support and we’ll look into it.

Finally downgraded to 3.4.1 of the theme – same error exists – devs refuse to help despite it being an error in their javascript – if you are fine to buy a theme that changes frequently and breaks the main page editor frequently then buy this – if you want a theme where the developers may be polite or take some ownership – look elsewhere

Hi David, apologies for the trouble.

Please shoot an email via support and we’ll look into it.

Hi Support, I have recently upgraded to the latest version of your fine plugin however i have an issue now whereby an item is added to the basket, the price updates then goes straight back to £0. Any ideas why this is happening? There is no caching enabled on site or server side. Thank you

I have switched off all plugins and the problem persists. I have also switched themes a few times to no effect.

Hi there, sorry for the trouble.

Please shoot an email via support and we’ll look into it.

Hello, I’d like to make some full height sections on a single page. Do you know how I could do that? Thanks!

Hi there,

Activate the sticky attribute in the layout options of the section element.

Flatsome Studio is a great thing. However, it is suuuuuper slow on my site. Any ideas why?

Hi there,

Please try these fixes
  • Check your Internet connection
  • Check your WP Memory Limit
  • Check your plugins

hi, i got these problems: Warning: filesize(): stat failed for /home2/gracexia/public_html/wp-content/uploads/wc-logs/eh_stripe_pay_live-0ac6c32139eeaa9206e9554cdca18e64.log in /home2/gracexia/public_html/wp-content/plugins/payment-gateway-stripe-and-woocommerce-integration/includes/eh-stripe-settings-page.php on line 265

Warning: filesize(): stat failed for /home2/gracexia/public_html/wp-content/uploads/wc-logs/eh_stripe_pay_dead-26db28bacfe71b5d5ca28a4fad28a88f.log in /home2/gracexia/public_html/wp-content/plugins/payment-gateway-stripe-and-woocommerce-integration/includes/eh-stripe-settings-page.php on line 265

www.bellelavieofficial.com, thanks

Hi there,

This seems to be an issue with the Payment Gateway Stripe and WooCommerce integration plugin. Please check the plugin.

thanks

hi,why when i click the cart or checkout button on chinese version, it jump to the homepage, www.bellelavieofficial.com, thanks

the problem was fixed automatically, thanks:)

Awesome :) Thank you for letting us know.

Hi

could you look why some images and text on blue backcgrand (this is banner component) looks blurry? (there are not blurry) http://larido-projektywww.pl/akcesoria2017/

In any separate system (out of themeforert) of tickets/support?

Best Regards Larido

to be honest every images looks to be blurry – even on main banner….

Hi there,

Could you please clear your cache and check. The images look crystal clear from my end.

In regards to reaching support, shoot your queries via support and we’ll look into it.

Hi! Your theme is fantastic but I’m very sad :( I had put the product in the cart at cyber monday but unfortunately I could not complete the purchase on time and now the price is no longer discounted.

Can I receive a discount code so I can buy it at sale price?

Please!

Best regards! Daniele.

Hello Daniele,

Sorry :( I’m afraid the sale is over and hence your request is not possible.

Latest is that Tommy of UX Themes wants me to debug the situation, and pay for support again – last time, he wasted 1/2 my support contract arguing that this was not his fault – then found it was – as I said, support for this theme is shoddy – they introduce breaking changes and blame anyone but themselves

And once again – despite everything working prior to update, Jimmy from support is blaming outside plugins – there is no willingness within the UX Support team to acknowledge a failing within their editor – support from the team rates about 1/10 to be brutally honest

Hi, when I click on the “Save all changes” button in the Flatsome -> Advanced section, it takes forever to complete the save but when I check, nothing is saved. What could be the problem?

Hi there,

Please ensure that you are running the latest Flatsome (Version 3.4.2) and WordPress (version 4.9) and check again. You might also want to check your plugins.

Same story as a few months ago – and sadly, UX blaming other plugins

I just updated the theme with the latest update – UX Builder now never loads and spins continuously – reporting Uncaught TypeError: Cannot read property ‘isRoot’ of undefined at t.value (editor.js?ver=3.4.2:2) Prior to the update – on the same machine with no other changes, UX Builder was working (this afternoon)

This was an update from 3.4 to 3.4.2 – there are others on the Facebook user groups with the same issue – it was working prior to update and now fails

I dread to think how long it will drag out for this time, last time took 3 months to even convince UX that there was a conflict with other plugins, IN THEIR CODE, this time I fear it may be as long

Hi there,

Please shoot an email via support and we’ll look into it.

It’s also important to note that we cannot support all plugins out there and hence incompatibility issues might occur.

I have a question regarding the inbuilt social sharing buttons, Pinterest specifically: https://www.screencast.com/t/tTHSsn7f2PCx when I click the pinterest button on a blog post with hidden Pinterest images, the Pinterest function does not pick up the hidden image, only the header image. However if i use the chrome browser Pinterest button, or insert the blog post URL directly into Pinterest, the hidden images are available for me to choose from. How can I get the inbuilt Pinterest button to work the way the other methods do?

Hi there,

The in-built Pinterest button has been designed to only pick the featured image. To change this, you will need to tweak the theme files.

Hello, the header presets doesn’t work anymore, i already customized it but i want to try other configurations, or how can i add the menu stripes icon to the desktop menu? Thanks

Hi there,

Please ensure that you are using the latest Flatsome version 3.4.2 and WordPress 4.9.

To add icons into the menu, please see http://docs.uxthemes.com/article/226-how-to-add-icons-to-menu

Hi, I have installed a demo where the slider starts on top of the page and behind the header(top,main menu). How do I make the slider to start after the header (top, main menu) and have the menu a solid color instead of transparent.

Thank you

Hi there,

Please set the page template to full width, this should remove the transparent header element.

thank you so much

hi I bought this nice theme for my website but i am facing some issue.. issue no 1 filter is not showing in sidebar widget as shown in image https://prnt.sc/hggh8u Issue no 2 Social login is not working after its setting http://prntscr.com/hggi44

Hi there,

1. Please shoot an email via support and we’ll look at the sidebar issue.

2. Please note that the Nextend Social login plugins are no longer supported by the developers. Please check out this plugin https://wordpress.org/plugins/yith-woocommerce-social-login/

Can it be appropriate fo this site?

Hello,

I would like to buy this theme. However, after testing your live preview website using different browsers I can see that this theme is not compatible with Safari.

Footers, columns, product layout and header icons such as cart icon are not displayed correctly.

Could you please add compatibility with Safari?

Best regards,

Hi there,

Please test the demo site http://flatsome3.uxthemes.com/ on the latest version of Safari. It is working well over here

Hello,

Even using latest Safari version, your theme is not compatible with Safari. Your theme looks good in all browsers I have tested, except Safari.

You can compare below Firefox and Safari versions and you will see that the Safari version does not look properly and some elements are in disorder compared to the Firefox version:

Firefox:

https://www.browserling.com/browse/win/7/firefox/55/http%3A%2F%2Fflatsome3.uxthemes.com%2F%20

Safari:

https://www.browserling.com/browse/win/7/safari/5.1/http%3A%2F%2Fflatsome3.uxthemes.com%2F%20

Best regards,

Hi there,

The Browser simulator you are using is testing the site of Safari 5.1 which has been long deprecated. I am using an Apple device and the website is displayed correctly as shown here https://pasteboard.co/GW18lUq.jpg

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey