28303 comments found.
On mobile can we add quick view link to product thumbnail? When on mobile we click product image can it open product in modal box?
Hi there,
I’m afraid there is no setting for this. You will need to modify the theme files a bit.
Will you help me for modifing files?
Hi there,
I’m afraid we do not offer customizations in support. You will have to hire a developer for this.
is it cost very much?
Dear, What is the best resolution for the “Payment Icons” found at the bottom of the page. I want to add a local payment.
thank you.
Hi there,
Consider having your payment file in svg format.
I’ve converted the file into svg and uploaded it to the media library. whenever i choose it, nothing happens.
Hello, you said that Flatsome is php7 ready, but I get these errors… why?
FILE: /home/massi224/public_html/wp-content/themes/flatsome/woocommerce/single-product/up-sells.php
FOUND 2 ERRORS AFFECTING 2 LINES
60 | ERROR | Using a call-time pass-by-reference is deprecated since PHP 5.3 and prohibited since PHP 5.4 85 | ERROR | Using a call-time pass-by-reference is deprecated since PHP 5.3 and prohibited since PHP 5.4
FILE: /home/massi224/public_html/wp-content/themes/flatsome/woocommerce/single-product/related.php
FOUND 1 ERROR AFFECTING 1 LINE
59 | ERROR | Using a call-time pass-by-reference is deprecated since PHP 5.3 and prohibited since PHP 5.4
Hi there,
Please shoot an email via support and we’ll look at it.
Hi, do you often have sales on your theme?
Hi there,
I can’t give an ETA as to when the sales are done. Just keep an eye out for any offers.
We only have sales on Black Friday and Cyber Monday. You need to wait a year to next time. Sorry.
Hello, the sub navigation is not responsive like the header menu to collapse in a drop down menu, the page header looks very weird especial especially if you have more than 4-5 sub pages in this sub navigation. Can you fix it in next version? Thank you.
Hi Toby,
I’ll pass this on to the development team.
Hi – not sure if you are aware, but if you have Gravity Forms for WooCommerce Add On installed, the Quickview is no longer working. It spins, but doesn’t open the Quickview. Check https://bobleebows.com/product-category/stock-bows/ for an example and then check here: https://bobleebows.com/product-category/accessories/ (use Quickview of Great Northern Quiver). This uses standard WooCommerce variables – not Gravity Forms.
Is there going to be a fix for this?
Thanks, Wizard247
Hi there,
I will pass this on to the development team for review.
hi, how to get masonary style o shop page, please its urgent
Hi there,
You can activate this in Theme Options > Shop > Category page > Category Layout > List Style and select the third option
Hi Please cn you tell me how can I put the menu in mega menu and have 2 or 3 columns in the menu Regards
Hi there,
We have just the guide for this here http://docs.uxthemes.com/article/51-3-2-menu-dropdown
Hi Please cn you tell me how can I put the menu in mega menu and have 2 or 3 columns in the menu Regards
Hi there,
We have just the guide for this here http://docs.uxthemes.com/article/51-3-2-menu-dropdown
Hi Please cn you tell me how can I put the menu in mega menu and have 2 or 3 columns in the menu Regards
Hi there,
We have just the guide for this here http://docs.uxthemes.com/article/51-3-2-menu-dropdown
my theme, you can not view the uploaded images. I have already presented this same problem with all the versions and I need you to help me.
Hi there,sorry for the trouble.
Please shoot an email via support and we’ll look into it.
Where can I see the demo page with the product, the photo of which opens in the Flatsome Lightbox?
Hi there,
We do not have any product on the demo with the Flatsome lightbox. However, you can see the Flatbox element here http://flatsome3.uxthemes.com/elements/lightbox/
I need to see a working example of an image gallery with navigation arrows. The fact is that on my site this gallery (Flatsome lightbox) works incorrectly. Navigation does not work, etc.
Hi there,
Please shoot an email via support and we’ll look into the issue
I just want to see your demo working example of image gallery with navigation arrows (Flatsome Lightbox).
Developers of the theme were adamant it was a particular plugin – deactivated it and the issue still remains – so that proves that theory to be completely incorrect – developers are still refusing to look at the issue however
hi , i added the shortcode to one tab and jquery tab not working
the product page is https://www.airchaser.com/new/air-movers/drum-fans/xpower-fd-650dc-brushless-dc-high-velocity-24-drum-fan/
when i add any short code in either long description or tabs the jquery tab , ( accordion or normal tab ) not working
if you can check it
thanks
Hi there,
Please shoot an email via support and we’ll look into it.
Finally downgraded to 3.4.1 of the theme – same error exists – devs refuse to help despite it being an error in their javascript – if you are fine to buy a theme that changes frequently and breaks the main page editor frequently then buy this – if you want a theme where the developers may be polite or take some ownership – look elsewhere
Hi David, apologies for the trouble.
Please shoot an email via support and we’ll look into it.
Hi Support, I have recently upgraded to the latest version of your fine plugin however i have an issue now whereby an item is added to the basket, the price updates then goes straight back to £0. Any ideas why this is happening? There is no caching enabled on site or server side. Thank you
I have switched off all plugins and the problem persists. I have also switched themes a few times to no effect.
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll look into it.
Hello, I’d like to make some full height sections on a single page. Do you know how I could do that? Thanks!
Hi there,
Activate the sticky attribute in the layout options of the section element.
Flatsome Studio is a great thing. However, it is suuuuuper slow on my site. Any ideas why?
Hi there,
Please try these fixes- Check your Internet connection
- Check your WP Memory Limit
- Check your plugins
hi, i got these problems: Warning: filesize(): stat failed for /home2/gracexia/public_html/wp-content/uploads/wc-logs/eh_stripe_pay_live-0ac6c32139eeaa9206e9554cdca18e64.log in /home2/gracexia/public_html/wp-content/plugins/payment-gateway-stripe-and-woocommerce-integration/includes/eh-stripe-settings-page.php on line 265
Warning: filesize(): stat failed for /home2/gracexia/public_html/wp-content/uploads/wc-logs/eh_stripe_pay_dead-26db28bacfe71b5d5ca28a4fad28a88f.log in /home2/gracexia/public_html/wp-content/plugins/payment-gateway-stripe-and-woocommerce-integration/includes/eh-stripe-settings-page.php on line 265
www.bellelavieofficial.com, thanks
Hi there,
This seems to be an issue with the Payment Gateway Stripe and WooCommerce integration plugin. Please check the plugin.
thanks
hi,why when i click the cart or checkout button on chinese version, it jump to the homepage, www.bellelavieofficial.com, thanks
the problem was fixed automatically, thanks:)
Awesome
Thank you for letting us know.