26988 comments found.
You provide some extended support option for the theme? thank you
Hello,
The theme support by default is limited to 6 months with a possibility to extend it afterwards or you can purchase extended support from the start as shown here: https://www.screencast.com/t/XcoYNnFn
Thank you! Bogdan B
Hi,
Since the update the Big Grid Blocks need a full row. Our client doesn’t want that. Is there a solution to keep using the Big Grids or do we have to stay with the old version?
Thanks
Hello,
This has been around from version 7 https://www.screencast.com/t/xmDsFE7sAoKq. It is not a new implementation. Sorry but there is no way of using a big grid on a split row.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Comment section not showing in the pages, although I have done the required setting then also it’s not showing in pages.
Hello,
Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you! Bogdan B
Good day.
The new update 8.5 looks wonderful. We already did update our newspaper site. Everything looks fine so far. We have been wishing a wider site all the time for our news. Is there a wider designer newpaper layout that we can take a look? We are trying to find out how to update our Grids and Blocks with a wider one.
Thank you.
- *Is there a wider designed newspaper layut that we can take a look? -
Hello,
A page can be made wider and full width as well. Please check the row settings in the tagdiv composer: https://www.screencast.com/t/oxkJyr9Az9w
Thank you! Bogdan B
Hey Bogdan! Thank you for your answer. We actually saw that it does effects (makes wider) the Block Shortcodes but it will not make Grid’s (Grid shortcodes) wider. Is that a bug or it is the way right now. Page doesnt look good when only blocks are wider.
In order to make grids wider, you will have to use the full grids: https://www.screencast.com/t/TwSxAIKR9kC
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
After updating in to Newspaper 8.5 the inner tabs in Theme panel/ Ads not working. I know my support is expired. please help me this time. We will renew the support soon.
Hello,
Please contact us via email at contact@tagdiv.com and we will provide a solution there.
Thank you! Bogdan B
solved.. your new multi purpose plugin makes the problem. i removed it.
I get an error 500 on: /wp-content/themes/Newspaper/ in webmaster from Google. Can you fix this error in the theme? Because this should never happen in a theme of wordpress.
Hello,
Please read this guide in order to fix a 500 error: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Thank you! Bogdan B
That’s not the fix and we both know it! The error is because you don’t redirect your wp-content to the main site. This is an error on your coding!
Hello,
If it was a coding error, everyone would have received the error even us. As you can imagine the theme was properly tested before release and no errors were returned. This is a server config issue you have on your site and does not affect all users as would a theme error as you mention. Check your install and your htaccess and your file permissions. If you still cannot fix the issue, please contact us via email at contact@tagdiv.com and provide a link to your site, wp-admin (login information and admin rights) and cpanel access so we can login and investigate. Please also include a link to this conversation.
Thank you! Bogdan B
I have it on 2 websites, both websites clean installed and correctly done with memory and all the other stuff. I’m not the only one that’s having the error. Your having the same error on your website! http://preview.themeforest.net/item/newspaper/full_screen_preview/5489609/wp-content/themes/Newspaper
Dear Author,
I am Chinese.I want to know how to add more social sharing buttons（Theme panel – social networks）,Our country’s.
Hello,
New social sharing options can be added through customization. Please check this forum topic: https://forum.tagdiv.com/topic/adding-social-media-services-under-social-networks/
Thank you! Bogdan B
Hello, I read this post, and did not give a practical solution. Can you consider adding more social sharing buttons in the next release? China, or other countries.
Hello,
Please contact us via email at contact@tagdiv.com and provide a list of the most popular social networks available in China as we are indeed working on adding new social icons/buttons for the next update and we need a few suggestions for Chinese specific networks.
Thank you for your help! Bogdan B
Is this theme support floating ads?
Hello,
Sorry but our theme does not provide any floating ads. Our theme ad system is presented here: https://forum.tagdiv.com/ads-adsense-overview/
Thank you! Bogdan B
hi, how can i add code in header (like facebook pixel, google tag manager, etc) without being wipe when themes updates?
Hello,
You can use the analytics section of the theme panel: https://www.screencast.com/t/hLKBHoOVsI8h
Thank you! Bogdan B
hi, thanks.
another one.
how to insert shortcode to landing page? this shortcode comes from plugin.
Hello,
In pages you can use the raw html element or the column text element to add shortcodes.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Hi,
I am using web 2.0 directory listing CPT inside block elements. There are two problems I am facing, one is that there is not link to CPT single page and other is that I am not able to filter CPT using CPT categories. Please let me know if there is any way to use CPT categories filter.
If you need any site info
Thanks in advance
Hello,
The theme can show cpt in blocks but you cannot filter the blocks by the cpt custom taxonomy. Sorry. The theme has no options for advanced cpt filters.
Thank you! Bogdan B
presell question – I hate Visual composer. Do i need to use it to get the look of what you have https://demo.tagdiv.com/newspaper_craft_ideas/experiments-to-do-at-home-14-diy-science-experiment-ideas-for-kids/. Did you use Visual composer plugin to build the demos? Thanks.
edit: Also about the page builder you have in the theme. Do i need to use that for every post like for visual composer. I want to be able to use clean wordpress editor and get the look and feel as in the example URL. Thanks!
Hello,
Our theme and demos are built using our own tagdiv composer page builder. Please check: https://forum.tagdiv.com/tagdiv-composer-tutorial/ You do not have to use visual composer. The page builder only works on pages. You cannot use it on posts. Posts are created using the provided post settings: https://forum.tagdiv.com/post-formats-for-tinymce/Thank you! Bogdan B
Can you set up header and area with the big image like on the demo.. If i send an email? It just doesn’t work for me.
Hi,
The big orange area with the girl is actually a big logo. It must be added from the theme panel under the header section. Also you need to use header style 10. We did not get the email. Please send it again and provide your envato username so we can identify you.
Thank you! Bogdan B
Before we purchase, we would like some more information on how you are able limit what content is available to free/paid users. Depending on how easy it is to limit what free/paid users can see will determine if we purchase the regular vs. extended license.
Hello,
Unfortunately our theme does not have any such options. You cannot limit the content for different users by default. You can maybe find a plugin that can provide the needed features but I cannot make a recommendation.
Thank you! Bogdan B
When I activate plugin for mobile version, site cannot be reached via mobile devices (error 500)
Hello,
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you! Bogdan B
Dear Author,
when i am upating theme through evento market pugin then getting blank popup (window) please let me know what is the issue ? why am i unable to update theme ?
please chek this link https://prnt.sc/hj02nkHello,
If the envato plugin does not work, try an alternative update method such as the wordpress method. Sometimes the envato api gets stuck on too many requests. Please use this guide and choose option B: https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
What js file takes care of the smart sidebar? I need to exclude from minification plugin.
Hello,
Please exclude the theme js and min js files from the minification plugin. The theme already has a minified version of the js which is being used.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Thank you all fixed. It was the cloudflare rocket loader that was causing the problem.
Unfortunately again cannot activate Newspaper, not automatic nor manual, same issue as in July, when I bought my first theme. Message: Manual activation failed, check each field and try again. 
I sent you already an email to fix it like last time you did… you got magic hands in that… 
Btw my host opened the API connection and it did not fix it.
Great, now after several times trying, my host told me the API works from your side, but my key is not valid anymore, wth….?? I bought this key with BlackFriday Sales and today I used it for the first time!!! Why is this such a hassle?
Hello,
Please contact us via email at contact@tagdiv.com and provide your envato license key for verification. Please also provide some details to the request and your envato username as the email address is not linked to this conversation.
Thank you! Bogdan B
Some of my vertical images are getting stretched in posts. They are larger than even the original size, so they become blurry. I’ve resized these images to be smaller than the width of the page but they continue to stretch.
Hello,
Our theme does not resize images. Our theme only crops images. Please remove any image optimization tools or plugins you might have installed.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Hi TagDiv, in v8.5 how can delete google fonts from your theme and use my fonts from my cdn? and how can delete the date and author link in post from module 4 style in custom home?? Thanks.
Hi, I have detected an error in the theme v8.5, In Google Developer Console appears this warning:
Failed to load resource: the server responded with a status of 404 () /snippets/text.js
Failed to load resource: the server responded with a status of 404 () /mode-less.js
How can fixed??
Hello,
The fonts can be changed in the theme panel under the fonts section. If you want to use a custom font, please use this guide: https://forum.tagdiv.com/font-customization/ As for the errors, please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.
Thank you! Bogdan B
Hello,
There is a bug with the main menu search only on firefox browser. when i click, nothing happen, only URL change and add # My newspaper version : 8.0
what can be the problem ?
Thanks for your answer.
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the problem is still there, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Thank you! Bogdan B
Hallo, i want to change only the category stye (above the title) to make it like ART CREEK demo page
Hello,
If you are referring to this design: https://www.screencast.com/t/oSnPnsVcq It can only be achieved on pages. Categories cannot have this design. Here is an example of the art creek categories: https://demo.tagdiv.com/newspaper_art_creek/category/daily-inspirations/
Thank you! Bogdan B
