28303 comments found.
using multiste and ux builder is not loading just the ajax is looping
Hi there,
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
HI ! I want to change breakpoint at 1072px for mobile menu,where can I change it? Thanks
Hi there,
I’m afraid we do not have a setting for this. You will need to edit the theme files.
I like Flatsome, but find the wide shop sidebar unattractive. Did you ever make that narrow sidebar option that people were asking for? (Below)
Thanks, Tom
I think an easy fix for us is to make the sidebar less wide? Can you let me know how to do this? Or how to you think you will fix this? We need a fix now, thanks.
UX-themes UX-themes AUTHOR over 2 years ago Flag Try add this to custom CSS: .product-thumbnails .thumb {width: 99px !important; height: 99px!important; }
xlguy xlguy PURCHASED over 2 years ago Flag Thanks, but really I would also like to adjust the sidebar width – could this be an option? It’s quite wide. I’m using left side bar. In the meantime please let me know how?
UX-themes
UX-themes AUTHOR
over 2 years ago Flag
That would require custom development. We can create a ‘narrow’ left sidebar option in a future version of the theme 
xlguy xlguy PURCHASED over 2 years ago Flag So there’s no way just to adjust the width of the sidebar and increase the width of the main content? This might also fix the issue you have with the 4 images being cropped.
UX-themes UX-themes AUTHOR over 2 years ago Flag The thing is that it uses a grid system. You can try take a look in flatsome/woocommerce/content-single-product-leftcol.php
Change ‘large-3’ to ‘large-2’ and ‘large-9’ to ‘large-10’
UX-themes
UX-themes AUTHOR
over 2 years ago Flag
The grid system is 12 columns, that’s why you need to change 3+9(12) to 2+10(12) If it makes any sense
Hello Tom,
Yes:) This was resolved and you can access these settings in Theme Options > Shop > Product Page > Layout > Product layout.
Hi, thanks for the reply.
Is that setting available for the Shop Page sidebar? I don’t want a Product Page sidebar…
Hi there,
I’m afraid this feature is only available for the product page layout.
Hi
I just bought flatsome few days ago and after installing it svg icons now working.. How to fix this svg icons not showing ?
https://imgur.com/a/tm1eV https://i.imgur.com/UyYEbl8.jpgHi there,
Please send a link to your site via support and we’ll look into it.
Product review isn’t vissible, I did enable it in Woocommerce settings > product. But the stars are not vissible.
Hi there,
Please shoot an email via support and we’ll look into it.
Hi, do you provide some tools for site migration?
Hi there,
You will need a plugin for this, try out https://wordpress.org/plugins/all-in-one-wp-migration/
Which plugin about variation image that flatsome compatible now? Is it hard to integrate this kind of plugin to flatsome? I want my store to have 1. image swatch and label swatch for size. 2. Gallery image for each variatoin
Hi there,
I’m afraid we do not have any compatible plugin of that sort. You could try out this plugin https://codecanyon.net/item/woocommerce-variation-master/17424737. You might need some styling
Hi guys, posting again, as bit annoyed by it by now ;-p
Setting default page template still not working.
Lists on pages with sidebar template are still not stilled correctly.
The below is only valid for default template and posts, but not pages with sidebar:
.entry-content ol li, .entry-summary ol li, .col-inner ol li, .entry-content ul li, .entry-summary ul li, .col-inner ul li { margin-left: 1.3em; }
As a result lists are not indented from left side.
Hi there, sorry for the trouble.
Please shoot an email and we’ll look into it.
Hi, I want to add button class for ” Are you sure you want to log out? Confirm and log out” link, But I don’t know , where to add this class, On this page ,https://www.example.com/my-account/customer-logout/
Hi there,
You will need to edit line 64 of the class-wc-shortcode-my-account.php file in woocommerce\includes\shortcodes\
I’M BEING ASKED IF WORDPRESS IS UP TO DATE AFTER 1 WEEK OF SENDING THE ORIGINAL TICKET. HAVING ALREADY CONFIRMED THAT WORDPRESS HAD BEEN UPDATED AND MANY EMAILS LATER. WHY ARE YOU ASKING ME ABOUT THE WORDPRESS VERSION AFTER ITS BEEN UPDATED ALREADY? WHY ARE YOU ASKING ME THAT AFTER REQUESTING ACCESS DETAILS FOR THE SECOND TIME?
Hi there, really sorry about this. I have sent you a reply now with a proper response.
Cheers, Tommy Theme Author
Thank you, I appreciate the fast response, I have replied to the email. It looks like its not the theme after all (wish I was told that at the beginning). Please refer to my reply via email.
Hi, do you have any idea of disabling some states that is under “shipping to different address” ? Billing details can be all states, only we want to limit the shipping states to be specific.
Hi there,
This will require a bit of customization to achieve. Please see this guide on how to achieve this https://nicola.blog/2014/12/08/sell-in-specific-states-with-woocommerce/
Hi, do you have any idea of disabling some states that is under “shipping to different address” ? Billing details can be all states, only we want to limit the shipping states to be specific.
Hi there,
This will require a bit of customization to achieve. Please see this guide on how to achieve this https://nicola.blog/2014/12/08/sell-in-specific-states-with-woocommerce/
When I share our website /link on social media, our logo (or it’s blank) is the only thing that shows, Can it show the homepage, like other sites do.
Hi there,
You can configure the excerpt displayed when you share the page using Yoast SEO plugin.
How can I hide header bottom on a desktop , I want to show header bottom only on mobile and tablet, not on a desktop.
Hi there,
Using the header builder, you can be able to move around the elements and leave the header bottom in the desktop view empty http://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
So Im looking to see if I can trigger the sticky header to only become sticky after a certain amount of height scroll (coding to move the header to the bottom of the screen only for the home like they have here https://crossfitoutwork.com/ , I’m looking for some guidance or even a starting point where to look, i tracked the code down to the flatsome.js by looking for the .stuck css but got a little list from there. Any assistnace would be appreciated
Hi there,
You would need to write some custom JavaScript to control the sticky header in your homepage.
Is it compatible with PHP 7.2 & 7.1?
Hi there,
We have had some reported issues with PHP 7.1 and above. We advice that you use PHP 7 at the moment.
I get a hover that says the same exact things as the items when I highlight contact information on the main menu. Is there a way I could get rid of this? Thanks!
Hi there,
I’m afraid we do not have a setting for this. You will need to edit the theme files to fix this.
Dear i have purchased your theme. got problem in Variable product stock management. Status not working.
Hi there,
Please shoot an email via support and we’ll look into it.
How can I remove “Languages” dropdown from Top Bar? Cannot find option for some reason…
Hi there,
You can drag the element from the top bar area in the Header Builder http://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder
Do I need to update manualy or is it automated? thx
Hi there,
The theme has an automatic update module http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
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