28291 comments found.
Is it safe to update my webshop to WP 4.9 and the latest version of Flatsome? I am truly worried after reading all comments about bugs during the last two weeks.
Hi there,
The latest version 3.4.2 is compatible with WordPress 4.9
You do realize that a lot of your costumers continue to report serious issues after updating to WP 4.9 and Flatsome 3.4.2, and your using the very same copy & paste reply every single time.. “we’ll look into it.”.
Missing product images, template issue, UX loading issues, lazy load issues, the list are long. Some of your costumers waiting for help more than a week, which would be a disaster if that happened to me.
Sorry to say, but your reply did not convince me at all and i would recommend everyone to NOT update until next Flatsome version are released and the most serious bugs hopefully are gone.
hello can I set the top cart dropdown right after it open to be closed after 2 second after a product had been added to cart? Could u direct me for a js script ?
Hi there,
You will need to create a custom JS file and enqueue it in the functions.php file to achieve this.
I do not receive an order email after install theme.
Hi there,
Please see this troubleshooting guide https://docs.woocommerce.com/document/email-faq/#section-1
the affialte can add more than one?
Hi there,
I’m not sure what you mean. Please elaborate.
Hey! I am trying to change some stuff about the “Use coupon” button on the cart page. But I cannot find an ID that targets that button alone. The code I use change other buttons too such as the + / – products. How do I use this code just for the use coupon field?:
.is-form, button.is-form, input[type=”submit”].is-form, input[type=”reset”].is-form, input[type=”button”].is-form { background-color: #00008B; text-shadow: none; color: #fff; border: none; }
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
.woocommerce-cart .coupon input[type=’submit’].is-form{ background-color: #00008B; text-shadow: none; color: #fff; border: none; }
Hi,
How can i change on product page for variable product.
dropdown menu to swatch menu like buttons.
Thanks
Hi there,
You will need a plugin for this.
which plugin
please reply
Hey buddy, got a question for you on image sizing. I know you say here (https://themeforest.net/comments/16369124) that there is no exact “perfect” size for images and point to this article (http://docs.uxthemes.com/article/195-how-to-set-perfect-product-image-sizes) but I can’t find anything on hover and zoom. Following the advice of that article gets you blurry images on hover until you increase image size.
Now please follow along here: assuming a full screen display and the default product page layout in a default boxed page, 5/12 of the page width shows the product images, which is about 420 pixels. It looks like the zoom goes in to about 1/6 of the image but I don’t know for sure. I do know that when I From testing I can see that it does not matter what the size of the original image is when it was uploaded to WP, the zoom factor is the same. However, a smaller original image = a more blurry image on hover.
So there are a few image sizes: the size of the original image uploaded to WP, the size of the image specified in WC, and the size of the image as it’s actually displayed on the page. Which image is loaded on hover and zoom? The original?
Can you lay out this math please? Specifically, the relationship between originally uploaded images and the zoom factor on hover and zoom. Is there a definite multiplier (based on the sizes we specify WC>Settings>Products>Display) that we can use to maintain a clear image on hover/zoom? In other words, what is the smallest possible image size or multiplier that maintains image clarity on hover/zoom?
I think this is pretty important for people to know. A lot of ecom sites understand the need to provide the smallest image possible without sacrificing quality to balance pageload speed and high quality images as part of a good UX.
Thanks boss
for reference: https://image.prntscr.com/image/mm4DlXfEQEWdenbXbYBG8g.png
Hi
The product tabs (review and additional) have stopped working since the last update. Also extra product add on is being blocked on mobile but okay on desktop since last update. Any ideas?
Simon
Hi Simon,
Please shoot an email via support and we’ll look into this.
using multiste and ux builder is not loading just the ajax is looping
Hi there,
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
HI ! I want to change breakpoint at 1072px for mobile menu,where can I change it? Thanks
Hi there,
I’m afraid we do not have a setting for this. You will need to edit the theme files.
I like Flatsome, but find the wide shop sidebar unattractive. Did you ever make that narrow sidebar option that people were asking for? (Below)
Thanks, Tom
I think an easy fix for us is to make the sidebar less wide? Can you let me know how to do this? Or how to you think you will fix this? We need a fix now, thanks.
UX-themes UX-themes AUTHOR over 2 years ago Flag Try add this to custom CSS: .product-thumbnails .thumb {width: 99px !important; height: 99px!important; }
xlguy xlguy PURCHASED over 2 years ago Flag Thanks, but really I would also like to adjust the sidebar width – could this be an option? It’s quite wide. I’m using left side bar. In the meantime please let me know how?
UX-themes
UX-themes AUTHOR
over 2 years ago Flag
That would require custom development. We can create a ‘narrow’ left sidebar option in a future version of the theme 
xlguy xlguy PURCHASED over 2 years ago Flag So there’s no way just to adjust the width of the sidebar and increase the width of the main content? This might also fix the issue you have with the 4 images being cropped.
UX-themes UX-themes AUTHOR over 2 years ago Flag The thing is that it uses a grid system. You can try take a look in flatsome/woocommerce/content-single-product-leftcol.php
Change ‘large-3’ to ‘large-2’ and ‘large-9’ to ‘large-10’
UX-themes
UX-themes AUTHOR
over 2 years ago Flag
The grid system is 12 columns, that’s why you need to change 3+9(12) to 2+10(12)
If it makes any sense
Hello Tom,
Yes:) This was resolved and you can access these settings in Theme Options > Shop > Product Page > Layout > Product layout.
Hi, thanks for the reply.
Is that setting available for the Shop Page sidebar? I don’t want a Product Page sidebar…
Hi there,
I’m afraid this feature is only available for the product page layout.
Hi
I just bought flatsome few days ago and after installing it svg icons now working.. How to fix this svg icons not showing ?
https://imgur.com/a/tm1eV https://i.imgur.com/UyYEbl8.jpgHi there,
Please send a link to your site via support and we’ll look into it.
Product review isn’t vissible, I did enable it in Woocommerce settings > product. But the stars are not vissible.
Hi there,
Please shoot an email via support and we’ll look into it.
Hi, do you provide some tools for site migration?
Hi there,
You will need a plugin for this, try out https://wordpress.org/plugins/all-in-one-wp-migration/
Which plugin about variation image that flatsome compatible now? Is it hard to integrate this kind of plugin to flatsome? I want my store to have 1. image swatch and label swatch for size. 2. Gallery image for each variatoin
Hi there,
I’m afraid we do not have any compatible plugin of that sort. You could try out this plugin https://codecanyon.net/item/woocommerce-variation-master/17424737. You might need some styling
Hi guys, posting again, as bit annoyed by it by now ;-p
Setting default page template still not working.
Lists on pages with sidebar template are still not stilled correctly.
The below is only valid for default template and posts, but not pages with sidebar:
.entry-content ol li, .entry-summary ol li, .col-inner ol li, .entry-content ul li, .entry-summary ul li, .col-inner ul li { margin-left: 1.3em; }
As a result lists are not indented from left side.
Hi there, sorry for the trouble.
Please shoot an email and we’ll look into it.
Hi, I want to add button class for ” Are you sure you want to log out? Confirm and log out” link, But I don’t know , where to add this class, On this page ,https://www.example.com/my-account/customer-logout/
Hi there,
You will need to edit line 64 of the class-wc-shortcode-my-account.php file in woocommerce\includes\shortcodes\
I’M BEING ASKED IF WORDPRESS IS UP TO DATE AFTER 1 WEEK OF SENDING THE ORIGINAL TICKET. HAVING ALREADY CONFIRMED THAT WORDPRESS HAD BEEN UPDATED AND MANY EMAILS LATER. WHY ARE YOU ASKING ME ABOUT THE WORDPRESS VERSION AFTER ITS BEEN UPDATED ALREADY? WHY ARE YOU ASKING ME THAT AFTER REQUESTING ACCESS DETAILS FOR THE SECOND TIME?
Hi there, really sorry about this. I have sent you a reply now with a proper response.
Cheers, Tommy Theme Author
Thank you, I appreciate the fast response, I have replied to the email. It looks like its not the theme after all (wish I was told that at the beginning). Please refer to my reply via email.
Hi, do you have any idea of disabling some states that is under “shipping to different address” ? Billing details can be all states, only we want to limit the shipping states to be specific.
Hi there,
This will require a bit of customization to achieve. Please see this guide on how to achieve this https://nicola.blog/2014/12/08/sell-in-specific-states-with-woocommerce/
Hi, do you have any idea of disabling some states that is under “shipping to different address” ? Billing details can be all states, only we want to limit the shipping states to be specific.
Hi there,
This will require a bit of customization to achieve. Please see this guide on how to achieve this https://nicola.blog/2014/12/08/sell-in-specific-states-with-woocommerce/