354 comments found.
I have discussed refund with Antony Brooks
It is not a problem. You can send request here https://themeforest.net/refund_requests/new
hey how to change the Size of Add to cart ?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
Hi, does this theme support Oberlo?
Hi! Our theme supports all extensions. It has been written using classic Shopify liquid language and js. But every extension has own instruction for implementation that must be provided by the author of it (extension authors often implement their extension for free). From the box, we implemented styles only for reviews app.
Hello. I cannot upload seiko to my shopify store theme. Opened a ticket (Ticket #525167). Kindly respond as we are in hurry to launch our store. tq
Hi! The product review Tab a href; ”#Tabproduct_tab_title_5 ” this code I want to change. How Can I do that ? ”#shopify-product-reviews “
You can edit file snippets/product-tabs.liquid
{{ product.metafields.spr.reviews }} is required field for app reviews. I can’t fully understand why you have to edit this tab, you can disable reviews and use individual custom tabs for the product. Write ticket http://help.big-skins.com/open.php?topicId=13 and our developer will write you instruction how to use individual custom tabs for products. Or they can make a new global tab for a product if you need.
how to add short description field in shopify to show on product detail page?
Hi! Main product description automatically is being shown in tab Description. But if you mean short description then you have to read this http://seiko-shopify.big-skins.com/manuals/#ShortDescription
What happened to the online editor?
Hi! Problem is being solved on the server. Sorry for inconvenience.
Hi,
The Contact Us form doesn’t have a placeholder to the third input (under email and above textarea message). I assume it has something to do with phone numbers as only number was passed OK.
How can I fix that?
Oh and how can I view it? Received nothing to me email.
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
I’ve opened 2 tickets. Never got a reply but not sure 100% because I never received a ticket confirmation email. Therefore, I could never track the ticket. I don’t receive any emails and they aren’t in my spam folder neither. How can I track the tickets in this situation?
BTW, if you can help me faster, I have my swatches empty. Even though, the appropriate image for the right variant is uploaded but in front end it displays just a blank box. How can I solve this? Found nothing here or in the documentation.
HI! We will check our ticket system, Sorry for the inconvenience. You cant see swatches because of that you probably did not upload color pics. It is described here http://seiko-shopify.big-skins.com/manuals/#ColorizedProduct Read step 5: 5.Finish step. Add color pics for configurable swatches (product and collection page)
Important! Save image name only in downcase format ‘color-yourcolorname.png’ (instead spaces in yourcolorname use symbol ’-’)
For example You have color name in admin product option ‘Dark Black’, then upload color-dark-black.png
Thank you! However, I am not looking to have a color swatch but a normal picture in the box. Is this available or only colors?
If you want use variants pics then Theme Settings / General / Product previews / Show variant’s images instead colors – check it
how to add user images into review ?
Hi! It is a free solution (app reviews) from Shopify. Unfortunately, it doesn’t support user photos.
I Thinking about buying this theme but nowhere see how to upload images in Reviews
Hi! It is a free solution (app reviews) from Shopify. Unfortunately, it doesn’t support user photos.
Best regards
Buy the template but I have problems when I customize. I do the same thing about the video but the images I upload from my shopify panel do not appear when I am editing the banners.
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
hi. the theme is very hard to customize and not so friendly I am not going to use this theme, very different from any theme I worked with, since that I am asking for a refund.
Hi! I think you used to use themes with shopify sections. We ready to give refund. Send refund request via themeforest service.
Hello, I am so confused about few things and I need urgent help.
Suppose I have 50 different collections and I need separate categories and separate filtering options for each of my collections. Now how to do that? I’ve read your documentation but it is not clear enough to understand. You haven’t mentioned that a navigation handle is mandatory to enable the sidebar but figured that out after playing around.
Now I want to set up different navigation handle for different collections. This is important because few collections don’t share the same category option.I know I can add more than one navigation handle separating by a comma but how to stop displaying one navigation handle or category on another collection page. If I add multiple navigation handles then these are displayed on every collection page.
I hope my question is clear to you. I want fully different category and different filtering option for every single collection.I also noticed that you have a limitation of adding more than10 GROUP TAGS FILTER. So how to overcome that? Please sort my problems out. Thanks in advance 
Hello, I am waiting for your reply and I’ve already opened 2 tickets and waiting for your response. Thanks
Hi! Very Sorry for late repsonce. Our main developer was ill yesterday. He is solving all tickets in live order now. You will receive all answers during a few hours.
can I switch between the designs of the home page without a problem?
hi, in new update you have removed arrow icon in header 6 department menu.. and you didn’t mentioned it in update October 24, version 1.9.0 how to get it back. ?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support. Our developer will return you this arrow and please attatech screenshot in ticket what arrow has disappeared.
Hello, When the footer selected is selected then how can I change footer background and text color? I haven’t found any option in the color area.
How can I enable social media icon in the footer area when footer 4 is selected? Please solve these issues for me asap. Thanks
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
I’ve already created the ticket and waiting for response. Thanks
Hi! Sorry for late responce, we did not work on еру weeekend. Our develoeper asked about staff invite to bigstepscenter@gmail.com
Hello, I’ve sent you invitation few days ago and waiting for your response. Thanks
Hi! Very Sorry for late repsonce. Our main developer was ill yesterday. He is solving all tickets in live order now. You will receive all answers during a few hours.
can i use this theme for multilingual English / Arabic ?
or should i use an App. for Arabic language?
Hi! For using simultaneously both of languages you need app, for example, Lingvo. Shopify doesn’t support multilanguage from the box.
Comprei o tema, porém tem uma série de bugs, preciso do suporte de vocês mas não tenho resposta.
I bought the theme, but it has a series of bugs, I need your support but I have no answer
Hi! we havent received tickets from you. Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
Comprei o tema, porém tem uma série de bugs, preciso do suporte de vocês mas não tenho resposta.
I bought the theme, but it has a series of bugs, I need your support but I have no answer
Hi! we havent received tickets from you. Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
