13536 comments found.
i send you an email as you asked and there is no response for 2 days !! i have many problems with your theme so i want a refund …
Hi hossam700,
Sorry for that. It was weekend so we couldn’t respond to you faster. Our team is checking your case again. Please give us a chance to assist.
Hi Ken, Is there away we can hide price when we open the course page? and only show the price during checkout in the cart? Thanks
All set ^^
Thanks ! One more thing, the price still shows up on the widgets displaying these courses [Course Category Widgets].
Now ideally, being an ecommerce website, we would want to display the price on these widgets to ensure user experience. However, since our courses are a bit pricey, we are trying to ensure it does not dissuade the user from checking out the course/description. We would like the user to learn about the price only after he has read the descriptions and offerings in the course information pages.
In a nutshell, is there a smarter way to hide the price in the widgets and the course pages, and make it available only after the course description has been read by the user (either towards the end of the course page, and replacing price on widgets with a static phrase “Paid (EMI Available)” ).
Kindly help. Thanks !
Please check again.
Thanks Ken ! So the widgets don’t show the price. However, what would be better is to atleast display the following -
1. For Free courses, set the caption to “Free” – In the default Yellow font color. 2. For Paid courses, set the caption to “Paid (EMI Option)” – In default green font color.
Hi rajacv,
It’s more complicated. I have just sent you an email. Please check.
Hi, always i face the following problem, visual composer work good then suddenly not working when edit page didn’t find visual composer 2 options pls support me
Hi mhhammam,
It’s strange. I did several tests on your site and never catch the issue. I will try to check the server debug log, if there are any issues, we will know it. Just send you an email. Please check.
Hi mhhammam,
It’s strange. I did several tests on your site and never catch the issue. I will try to check the server debug log, if there are any issues, we will know it. Just send you an email. Please check.
Hi, kindly recommend me what is the best online chat plugin we can use to chat with our prospect customers while they visit our website , thanks
thanks
^^
Hi I’m noticing that whenever I alter something in the Eduma template with a period at the end it tends to place it at the start of the sentence. How do you stop this? for e.g. this sentence “Learn anything online.” becomes ”.Learn anything online” when I preview it.
Hi Gerardgrundy23,
You might turn on RTL mode. Please go to menu Customize / General / Extra Features then turn RTL Support off. Try and let me know 
How do i access the premium add on? I purchased months ago and im just now getting ready to use it but cant find the premium add ons
Hi atogunde,
Please make sure you are using Education theme 3.0 or higher.
Now, just simply go to menu Eduma / Plugins and you can get them all 
Try and let me know.
Hi,
(1) Is there a way I can export the whole website and import on another wordpress hosting?
(2) When can I reasonably expect any answer to my emails?
Thanks, Matt
Hi Mattiosh,
1. That’s all you need https://premium.wpmudev.org/blog/moving-wordpress-site/
2. I’m gonna check it. Sorry for the delay. We overloaded recently.
My Homepage is not loading (it keeps loading and loading and does not show anything)?? anyone can help, please.. wp 4.9.1 Eduma Version: 3.1.9.1
Hi bd1fam,
It seems due to low PHP configurations. Can you check your site first? Just send me an email to candy@thimpress.com with subject “bd1fam – Eduma Support”.
Hi,
All the forum discussion for each lesson and course are not showing even after I had activated bbPress plugin. This makes students unable to ask instructors questions within the lesson and the course.
Can you help me to fix it?
Hi sunjava18,
Sorry to hear that. I’m checking…
Hi,
I am still waiting for solution to this problem. Can you fix this problem?
Hi sunjava18,
It’s quite complicated. Please give us some more time. Sorry for the inconvenience.
Hi,
The support here is not good. I have sent message for 4 days now without solution to the problem of the theme and LearnPress Plugin. I am not satisfy with this support. This is bad. Here was the message I sent:
All the forum discussion for each lesson and course are not showing even after I had activated bbPress plugin. This makes students unable to ask instructors questions within the lesson and the course.
Can you help me to fix it?
Hi sunjava18,
So sorry for the inconvenience. As I mentioned before, it’s a conflict with another plugin so we will need some bit more time to find a solution. Just give us some more hours.
Hi there, Thank you for this theme. I have some pre-sale questions: 1. Statistics/Reporting: Can I generate reports regarding each course/all courses, including number of students enrolled in each course, and overall courses, number of certificate sent, student progress in each course/overall, ... etc. 2. Ability to un-enroll/enroll students in courses manually? 3. Course Track option: make a collection of courses, for example, in order to get a certificate for degree, student needs to take certain number of courses. 4. Can you explain more about the commission add-on, how does it work? is t a fix rate, percentage, hourly-based? 5. Let’s I need students who signed up to be able to enroll in courses for free. But I want to have an option to offer paid “certified certificate” let’s say after 2 weeks of enrolling or at the end of the course. Meaning, student will have the ability to get a free “accomplishment certificate” or a paid “certified certificate”
That’s it for now
Thanks
Oh and - is it possible to have a unique code for each certificate and the ability to verify the certificate by using this code. - ability emailing students when they sign-up, enroll in course, finish a course, sent certificate, ...?
Hi maherchaar,
Thanks for contacting us.
1. Possible . We have Gradebook addon for that.
2. Possible to manually make / cancel student enrollment, yes
3. Right now a cert just can attach for 1 course, not a group of courses.
4. About commission addon, it allows Admin to manage all instructor commission, how many percent instructors can get, when they get commission…
5. Sorry but we don’t have that option. We don’t have cert code too 
A solution is setting some preview lessons, users have to enroll course to access all course content.
6. All email notifications are available.
Let me know if you need any further assistance.
Hi Ken, please how do I change the title of the events page? The event page can not be found to edit it.
Hi nacientifico,
The events page is an archive page. It’s static and that’s why you can’t find the editor. To change the title, you can translate it. Please follow this guide to translate Events plugin https://wordpress.org/plugins/loco-translate/
Hi , please i need to list ONLY all upcoming events in new page and change text buy ticket to Register Now , Slot to seats finally how i can hide booked slots
Hi mhhammam,
I got your requests in the email now
I will let you know when it done.
Hi Ken, did u finished ?
Hi Ken, did u finished ?
Hi Ken, did u finished ?
Hi mhhammam,
It was weekend. Please give us some more time. Normally I will ask fee for those such cases, but it will be free this time.
ok thanks alot , waiting u
It’s done.
Hi, Would updating the theme remove the Child theme?
Hi Sparql,
No it will not remove the child theme
Hi Ken. Can you send me Eduma demo data plugin? Because I have installed it, but any demo is not in this! error: Please check the existence of file …...
Hi devvlop,
I’m checking…
Hi devvlop,
I set up the demo data plugin on your site. Please check again and let me know.
sub menus the main menu dosent work and hide all heders of pages in rtl demo
also slider rev. and course function dsnt work
Hi hossam700,
Cannot imagine that. Did those things work properly before? Anyway, let me check your site. Please send me a request to candy@thimpress.com with subject “hossam700 – Eduma Support”.
my homepage doesn’t look like demo theme, why ? and now my website stuck on loading
Hi raventaz,
Sorry to hear that. Can you share the site info so I can take a look? Seems like there is a conflict on your site. Just email me to candy@thimpress.com with subject “raventaz – Eduma Support”.
ok sended
how ? you have a solution ? why so long ? i have deadline. This is my topic https://thimpress.com/forums/topic/homepage-diffrent-with-demo-theme-6/
PLEASE FIX IT
im fix it, but my homepage stuck on loading. if i deactive plugin slider revolution my homepage start normaly. how about this problem ? i need that plugin
Sorry raventaz,
It was late last night. I’m gonna check your case. Please wait.
still broken, please fix it !!!
Hi raventaz,
Please check your email.
Hi ken
Please check my email
Hi raventaz,
Our team is checking…
Hi,
We recently update WP , Eduma to his last version and plugins for it. All works well, excepts Slider revolution that doesnt show pictures.
At wordpress dashboard->Slider Revolution appears like “Not activated” and ask for purchase key.
How can this plugin been activated?
Best regards,
Hi zgiacaman,
I believe the issue is not related to the plugin activation. Let me check your site. I will make sure the slider works properly. Just email me to candy@thimpress.com with subject “zgiacaman – Eduma Support”.
This is about the activation https://www.themepunch.com/faq/update-plugin-packaged-theme
Your support time is expired too, please consider renewing your support
Hi, now, the events page that does not work anymore!
Hi nacientifico,
This is your events page, not that one http://nacientifico.com.br/eventos/ and it’s working fine. Please check again
hi, I need to remove/edit the header image shown on every page. where can I find it.
Thanks
Hi psgg01,
Please go to menu Appearance / Customize / Blog / Single Pages then edit the Top Image
Try and let me know.
Thanks it works
I am heartbroken to read comments upon comments about people asking for the same thing I came here to search for, ‘Front-end editor’ for instructors. It is rather discouraging to see that this rep here keep posting people, ‘telling them that developers are working on it for the past 2 years’. I will rather you tell the truth. It’s either the developers aren’t working on anything or they don’t know how to incorporate that. Please let us know what is happening. I wish I never buy this theme.
Hi anif0646,
I’m so sorry about the delay. We planed to develop Frontend Editor addon in LearnPress 2, but we change to LearnPress 3.
We focus on the backend editor more, because it’s WordPress native.
We have just release LearnPress 3 beta testing, I hope you can try to use it because it’s so much more better. Just let me know.
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