39367 comments found.
Hello Team, I have been using Avada for some time. I often have an issue while updating Fusion core or Fusion Builder. With the new version this time, I can’t update those 2 plugins via FTP/Wordpress….Is there a way to download those 2 plugins? I don’t see them in the Avada package? That would be nice for us that update manually. Another question, is the plugin update incremental? Thanks.
Hi there
You have valid and active Avada Grandfathered support as detailed here -> http://bit.ly/1SwDKpe – so please create a support ticket using the link below and our team will gladly assist you with this
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Never mind.
OK, no worries 
Good afternoon. I purchased the product AVADA. installed a demo theme “classic store”, but after installing the demo, started a big problem with the security of the connection .. the green lock in the browser ceases to be displayed. already for a week I solve various kinds of problems. Tell me, do you ever update the topic? why so many problems with your template?
Hi there
Installing any demo does not have any mixed content warnings or break an SSL connection. If you check our own demos via HTTPS you will see the SSL is valid without mixed content -> https://avada.theme-fusion.com/
You have not created a support ticket with us yet and we cannot guess as to why or assume what it is that you need assistance with. Please create a support ticket using a link below and our team will gladly help and assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Avada work with UberMenu – WordPress Mega Menu Plugin?
Hi there
Yes it does and we also have a Mega Menu built into Avada -> http://bit.ly/1KT1va2
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I have a simple question. How can I custom the category/ blog archive pages? I want to change the layout. Is it modify “blog-layout.php”?
Hi there
I would suggest using an Avada hook for that -> http://bit.ly/1l2r8gW – avada_blog_post_content
File name is -> Avada/templates/blog-layout.php
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thanks, I will follow this guide.
Awesome, thank you!
Hi there How can i show all the testimonials in Columns?
Thanks!
Hi there
I am sorry but what you are trying go achieve is not clear. Can you please explain that again? Are you asking how to add a Testimonial Element to a Column?
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
I would like to know if they will solve the problem of importing the theme.
I have already solved the GZIP problem and the site is working fast with a new test I did on GMETRIX:
https://gtmetrix.com/reports/ldesignercreative.com/OcgbqrlEThe Avada theme is not compatible with the WPML plugin 
and still works wrong: http://ldesignercreative.com/socall/
I have already sent all the data by email so I would like you to solve the problem.
If this is not resolved I will have to make a complaint to Envato of the situation
Thank You
Hi there
Your ticket is in progress and we are trying to help you by diagnosing this and most certainly looks like system resources. We have replied to your ticket once more and have requested server access so that we can continue diagnosing the issue to resolve it for you.
You complained the other day that you could not get support because your support has expired. Because we want to help you, we immediately reached out to you via email. Please allow us to assist you properly. Avada is 100% compatible with the WPML plugin, we have tens of thousands of customers that use it without any issues hence why we have to systematically diagnose why you are experiencing an issue
Please be patient with us as we help you
Thank you, MB
Hi,
It seems like after the theme update and patch installations our website is no longer scrolling up and down pages and drop down menus are not working, I have tried several browsers and all the same.
Please advice?
Thank you
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Our team will take a closer look a your settings and installation. There are no issues with any of the patches being applied so something else is a play
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I purchased this theme on Friday onto a fresh Wordpress website. Everything was going fine and I got a an hour into editing the home page and got an error message “content error” informing me I was using the latest version (I just purchased and registered) I saw some patches so applied those but didn’t work.
The backend of Fusion builder looks out of order and there seems to be slight coding issues on front. I’ve yet to hear from customer service so just started over on the page and everything appeared fine.
I went on to edit another page and per usual everything was fine. I got four hours in and again the same error message. I’m on deadline and really would like to successfully use this theme I just purchased without issues.
Hi there
I see that you have submitted multiple tickets for the same thing and our team is in the process of helping you, please keep communication in the support ticket so as to avoid confusion.
What appears to be transpiring here is you are switching from the builder to the default editor and then editing the raw out output on the page and that is why you are getting a content error as the page content is malformed.
Thank you, MB
I purchased this theme on Friday onto a fresh Wordpress website. Everything was going fine and I got a an hour into editing the home page and got an error message “content error” informing me I was not using the latest version (I just purchased and registered) I saw some patches so applied those but didn’t work.
The backend of Fusion builder looks out of order and there seems to be slight coding issues on front. I’ve yet to hear from customer service so just started over on the page and everything appeared fine.
I went on to edit another page and per usual everything was fine. I got four hours in and again the same error message. I’m on deadline and really would like to successfully use this theme I just purchased without issues.
*wasn’t
Hi there
I see that you have submitted multiple tickets for the same thing and our team is in the process of helping you, please keep communication in the support ticket so as to avoid confusion.
What appears to be transpiring here is you are switching from the builder to the default editor and then editing the raw out output on the page and that is why you are getting a content error as the page content is malformed.
Thank you, MB
No, I’m am editing ONLY from the fusion builder. Which is the SOLE reason I purchased this theme. The response I got from customer support was about fixing coding errors when I never touched default editor at all. There is no way I can keep starting over on pages when the builder keeps randomly deciding to have errors.
So now that I’m informing you that I AM NOT using the default editor I would like to know your next steps in assisting me in solving this issue. Thanks!
Hi there
We have replied to your ticket once more, in great detail. What we are trying to do in the first instance is figure out why the content added to the page is malformed. There appears to be more than one influencing factor, on for example, is markup from a Grammarly browser extension. Please check your email inbox for our reply and we will continue helping you until we get to the root of this
We look forward to helping you!
Thank you, MB
Hello , I have open ticket about some Issues in RTL and Responsive . My Ticket Number is “193756 ” . Support replied on my ticked but they didn’t solve my problems . They told that the problem can fixed from Fusion Builder. i tried to fix it as he said but still not fixed. THE PROBLEMS IS IN RTL CSS or somthing else i am not a developer to solve it . please take a look into my Ticket and solve it .Thanks
Hi there
Your ticket is in progress, please keep all communication within the ticket to avoid confusion.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, please how i can change the text “placeholder” in the contact form (like Message, Email, ..) Thanks
Hi there
If you are using the built in Avada contact form you will need to use a child theme and implement a custom solution. If you are using the Contact Form 7 plugin then please see their help file on how to change that out -> http://bit.ly/2iJUvoM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi. Going to buy this Avada theme. But got two question in my mind now:
1) Does Avada support Elementor? I mean I like the way front end editor the Elementor provide because it’s super fast to edit in front end like that.
2) Can I use Avada theme on my next website? I got one in the upcoming project and im going to buy the Avada theme. So the next one website I’ve planning to create can I use the Avada theme or I need to buy another one?
Hi there
To answer your questions:
- We have not tested that plugin with Avada and therefore cannot guarantee 100% compatibility. We do however have a purpose built Avada Fusion Builder that is not only excellent but loved by so many
- Of course you can use Avada for your next website, we recommend it.
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://bit.ly/2eFVupX
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://bit.ly/2dIMroh
And using our Fusion Builder it makes it even easier -> http://bit.ly/2eRCzoC
Avada is 100% compatible and design integrated with the Woocommerce plugin, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
Build an online store with Avada -> http://bit.ly/2dTOHpn
Modern Shop Demo –> http://bit.ly/2do6XGR
Classic Shop Demo –> http://bit.ly/2dWsndU
Landing Product Demo -> http://bit.ly/2d4hXYV
We will be delighted for you to join the fastest growing theme community out there
We look forward to helping you!
Thank you, MB
I love you guys. ThemeFusion team is so creative and making websites more beautiful. I did not purchase Avada yet but planning to get a copy. However, I came here after checking the demos available but did not find a demo that suite to a local onsite IT support provider.
I will be happy if you also include a demo for a local onsite computer repair including all IT support services in your demos library. For example http://www.digimanindia.com
Hi there
Thank you for your kind words, we really do appreciate it <3
I will send your recommendation to our designers, thank you. Our demos are only a showcase of a fraction of what is possible with Avada, it is a design tool and you can create any design our layout that you so wish
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://bit.ly/2eFVupX
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://bit.ly/2dIMroh
And using our Fusion Builder it makes it even easier -> http://bit.ly/2eRCzoC
Avada is 100% compatible and design integrated with the Woocommerce plugin, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
Build an online store with Avada -> http://bit.ly/2dTOHpn
Modern Shop Demo –> http://bit.ly/2do6XGR
Classic Shop Demo –> http://bit.ly/2dWsndU
Landing Product Demo -> http://bit.ly/2d4hXYV
Thank you for choosing Avada and we will be delighted for you to join the fastest growing theme community out there
We look forward to helping you!
Thank you, MB
Hello! Is in this moment a problem with the Fusion Builder or WordPress 4.9.1? Because I can’t use the text editor on wordpress in this moment on all my sites with AVADA Theme.
Sice I used the last pages it dosn´t work :-/
Hi there
That is down to one of two things. (1) WordPress was updated but the theme was not updated to Avada 5.3.1, or, (2) The theme and WordPress were updated however a confirmed WordPress Core language file bug is the root cause as explained in detail in this help file -> http://bit.ly/2B930Sm
Also to add, these are our detailed update instructions. Ensure the you follow the update instructions carefully when updating.
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Last Update in file:
Version 5.3.1 – November 29th, 2017
I am confused. Тhis is not serious…
Hi there
Nothing has changed and the only latest available version is Avada 5.3.1 as of right now
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Yep, it’s serious
It is simply a change in date, Themeforest says one thing because that is when files were uploaded, the changeling is made by us and included in the package, so the date can and will vary.
All that matters is the version #, and right now the live version # is 5.3.1
I understand. Thanks for the fast response!
No worries
Hi. Is it possible to show a different phone number on the mobile menu (Different than the one on the desktop version)?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
After updating to 5.3.2 I get both desktop logo AND mobile logo, when loading the site on a desktop. If I remove mobile logo in Avada Settings, the logo dissapears. https://screencast.com/t/XRYIaJkYb
The site is https://www.fragtopgaver.dk/
Ahh, after deleting Cache AND Minified CSS/JS it works again.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi. we cant change the button color of a tagline box. in theme options we setup the “main highlight color”, but no changes. what can we do? thanks for help
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
ok, i opened a ticket
Thank you, we see your ticket and it will be replied to by our team as soon as possible.
I am trying to log in to your support system but I cannot. I have tried resetting my password but that is not working either as the reset email is not being delivered to my inbox. Yes I have checked the spam folder.
Hi there
We have reset your password for you and have sent an email with the details, please check your email inbox
We look forward to helping you!
Thank you, MB
The mail is not in my inbox or junk mail. It’s not coming through.
Hi there
I see that the email we sent you has bounced back because the email address that you registered in your support account is invalid. Please send an email -> support@theme-fusion.com and we will get this sorted out for you
We look forward to helping you!
Thank you, MB
