28291 comments found.
Hi, After I update woocommerce, images disappeared from shop page. http://terraquadesign.com/shop/ could you please help? thanks
Hi there,
Please shoot an email via support and we’ll look into it.
Hi. The top bar is a little below the browser limit. That is, if I add a background color to the topbar, there is a white line at the top. How can I upload the topbar to the browser’s limit? Sorry for my English: S
Hi there,
I am not sure what you mean, please shoot an email via support and we’ll look into it.
I have solved it. Thank you. Now I have another problem: the dots [...] in excerpt. How can I eliminate them? I can not find the sheet that includes the code, within the topic. It has me crazy
Hi there,
To remove the ellipsis, please add the following snippet to your functions.php file
add_filter(‘excerpt_more’,’__return_false’);
Before I buy the theme, is it possible to do this?: ( I want the products move from basket to wishlist after 30 minutes)
Hello Abbas,
I’m afraid this is not possible in the default template. You will need a bit of customization to achieve this.
Worst builder i ever seen. Why not using Visual lol ?
Still working to add button in center since like 20 minutes, that really funny how your builder is a serious fail.
Hi there, apologies you are having trouble with our builder.
Please shoot an email via support and we’ll look into it.
Hello,
I’d like to remove the OUT OF STOCK badge on items in the category/shop page. I am using the custom CSS code:
.outofstock-label{display:none!important}
But the badges remain. Any idea why?
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
.box-image .out-of-stock-label{ display: none; }
Hi, is it possible to change the target url of the main logo to target=”_parent”? Because of iframe usage. Perhaps in functions.php?
Hi there,
Yes it’s possible. You will need to write a snippet in your functions.php file
Dear Flatsome-Support,
I have still issues when selecting templates. All pages show that they have the default template selected, although this is not the case. Also the Full Width – Parallax Header Templates is missing:
https://jumpshare.com/v/DQYAC9WgYGIRJfHbIYnwFirst I thought that this is the bug reported for WordPress 4.9, but after updating to WordPress 4.9.1 and Flatsome 3.4.2 this problem still persists.
Can you please give mit a hint how to solve this?
Thank you, Bogdan
Problem solved! I had my own version of page-blank-featured.php in my child theme folder which needed adaption.
Awesome 
Thank you for letting us know.
I love this theme! I just saw in the demo that there is a “Booking”-template ‘comming soon’... Do you have an expected date for this? I already have the Flatsome theme, and are considering buying it for another site as well..
Hi there,
I’m afraid I cannot provide an ETA as to when the preset will be released. Kindly keep an eye out on the changelog.
Hi, There are these updates should we process.
Contact Form 7 – 4.9.2
Regenerate Thumbnails – 3.0.0
WooCommerce- 3.2.6
Hi there,
Yes It is safe to update these plugins.
Hi.
In RELATED PRODUCTS shows ONLY “Not in Stock” products!
How to make it so that the products that are available are displayed?
Hi there,
This is odd. Please shoot an email via support and we’ll look into it.
Hi, i’ve send you a message, but didn’t get any anwser. How do I customize the single page navigation menu?
Hi there,
Somebody from the team responded to you.
> Problem editing pages with UXBUILDER – 404 page not found <
Hi, i have installed the theme on my site. The site is working fine but when I edit a pages with ux builder an error occurrs: error 404 http://www.truelash.it/wp-admin/edit.php?page=uxbuilder&post_id=2236#/I’ve tried to save again permalinks but occurred the same error 404
http://www.truelash.it/wp-admin/edit.php?page=uxbuilder&post_id=2236#/Is there a solution ? Thanks Gabriele
Hello Gabriele,
Please shoot an email via support and we’ll look into it.
RESOLVED: it was a browser cache problem
Awesome Thank you for letting us know and Good luck with your site.
Hi, I am able to post a blog and have it show up on the desktop site, yet when I try to view it on mobile it says nothing found. Why is this?
Hi there,
This is a bit odd. Please shoot an email via support and we’ll look into it.
How do I move the window for sorting the goods into the widget area?
Hi there,
I am afraid there is no setting for this. You will need a bit of customization to achieve this.
Pre Purchase question. Has the ability to link directly to a tabbed section of a page work yet? I’ve been reading comments and I haven’t seen this covered recently.
Hello Malik,
Yes it’s possible. The tabs have a link mysite.com/page/tab_tab-panel-name
After last update, it’s impossible change the font. i’m select the font from child theme customization, but then it’s impossible save and publish the customization.
Hi there,
Please try these fixes.- Make sure you have at least PHP 5.6 installed. You can check that in WooCommerce > System status.
- Make sure you have at least WordPress 4.5 installed.
Hi not to sure if anyone else is having this issue but we have noticed since latest woocomerce update for people with customer role they seem to seeing two add to cart buttons.but people as administrator do not see this .
it only appears to happen with child themes we do have some custom functions but we have removed theses are the issue still appears
https://goo.gl/hqwPcHHi there,
I am unable to replicate this on my end. Please send a link to your site via support and we’ll look into it.
i have sent the message but our support has expired but currently cannot renew until permission from the customer but with us finding the issue with the theme using child themes would this still get looked at as the email says . Automatically closed tickets will still get reviewed and if we need to renew we will push the customer to approve renewal
Hi there,
The issue seems to be from your child theme customizations. I would suggest that you look over this with the help of a developer.
this is strange as as the only customisation is in the functions file and we even wiped all things in there and yet the buttons still show we will take a closer look as the only other customisation is from the actual flatsome theme options
Hi there,
We would need to check the theme setup so as to resolve the issue. Could you kindly follow up with the support renewal.
How can I completely remove stars from testimonials?
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
.testimonial-box .star-rating{ display: none; }
SITE HACKS: Any Ideas? Howdy UX and community, We have built a site with Flatsome and once it went live we got hacked pretty quick. Long story short we’re on our 4th hack, last round was on maintenance mode along with the directory being password protected. We did a process of elimination and when we did a fresh WP install along with a default theme, nothing happened. Once we migrated the site back with Flatsome we were hacked again. Is there a backdoor in this theme? Anyone else dealt with this? WP, theme and plugins are all up to date. Thanks, H
Hi there,
That is very strange, Flatsome is quite secure. Please shoot an email via support and we’ll look into it.
Hi,
I’m trying to make strech full page section looks like that divided to columns like this: http://www.ng1215824-8753.ccccloud.com/wp-content/uploads/2017/12/SECTION.png
I couldn’t find a working solution for that, even not with css adjusment (banners has locked aspect ratio and colums can’t strech to specific height like 50% of the screen)
please help, it’s very important to me – I’m trying to make a fullpage website.
Hi there,
You can achieve the desired layout with the row element, I have attached the shortcode to the layout you desire in the link above here https://pastebin.com/VseTXzB0
now the width is strechable but the height is fixed (300PX each banner) and not 50% of the browser height. right?
Hi there,
You can customize the banner height to your specifications http://docs.uxthemes.com/article/192-ux-builder-how-to-create-a-slider
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