456 comments found.
Hello. I have interest in your product. Do you provide access to an admin demo for review?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hello! Presale questions: - is it possible to disable or hide the part of “goal causes”, including the percentage of reaching the cause? - can I have the euro currency in the donation form? - is the theme entirely translatable? Thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi. I bought a theme that depends on IgnitionDeck plugin and I hate it because I didn’t know it before I got it, that’s why no I ask before. Several questions: does this code depends of additional plugins? is this is the case: are they completely free or I need to pay for them? also, is it possible to let each project owner to setup their own paypal account in order to let them receive donations directly to their account? is it possible to show automatically all donations in one page to make transactions transparent to all public? please let me know. I’m very interested in a theme with this features. thanks.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi Guys I hope you are doing well, great theme I love it! I JUST STARTED WORKING ON THEME yesterday this morning I rested because I got frustrated with menu and also HEADER IS showing HOME 4 OR HOME 2 ( whatever im using)as a title on header I couldn’t find where turn off that tittle if you can please help me with or tell me where I can take it off….also menu is on 3 lines is not working like menu can you please help me to fix….I’m running late with this my client need it by Tuesday so if you can help me I’ll appreciate thank you please find below credentials WP I WAS TRYING TO OPEN A TICKET BUT I CAN’T IT SAYS CHECK FIELDS
Hi,
if you see the default title on the page you have simply to remove it through the page settings ( there is an article in the documentation also on how to do it ).
If you have the error “CHECK FIELDS” means that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).
If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.
Have a good day
Bye 
Hi Thank you for wrote back, I just sent purchase code and user information, how I wrote before still I have Header menu showing Home 4 I went through documentation but there is nothing for page settings, can you please send me link? Yes I checked all fields but nothing happened… thank you! I hope you can help me with
Never mind I fixed (page title) thank you!
Hi,
thanks i have send to you the email, continue the conversation through the email if you continue to have some problems on sending ticket procedure.
Have a good day Bye
Hi. I wanna buy your theme but I have a question. How is theme install?. would My shopping has quick install?.
Hi,
thanks for the interest.
You can install the theme by following the video tutorial present in the documentation and get your site as our demo in few easy steps.
Have a good day Bye
hi, thk you … excellent services ..
Thanks
Hi
Im interested in purchasing your theme, but there is one thing stopping me. The main navigation bar does not stay at the top of the screen as you scroll down (ie you have to scroll all the way back to the top of the page if you want to go to another part of the website).
Can you choose to have the navigation panel stay at the top of the screen as you scroll down the page?
thanks
Hi,
thanks for the interest.
The theme has the sticky navigation included ( only we didn’t enable it for the demo ).
You can check how it works the sticky menu on this other theme on our portfolio : http://www.nicdarkthemes.com/themes/hotel/wp/demo/hotel/However for any pre-sale questions to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Have a good day Bye
Hi, i bought this theme from https://elements.envato.com and when i pay with PayPal its not return tax id and nothing added in database.. I can’t see any purchase code. So could not start a new ticket…
you can see here http://prntscr.com/iqal1u for purchasing proof
Hi,
Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.
More informations here : https://help.elements.envato.com/hc/en-us/articles/220734568-Item-Support-on-Envato-ElementsHave a good day Bye
Patiently waiting for 24 – 48 hours – Any update on the ticket posted in your support system?
Got your email. Responded in ticket system
Perfect
Been waiting for 72 hours. Too slow of support…
Hi,
not, this is not possible, maybe you did not see the answer from our support team in 16 hours.
Check the image here
Have a good day Bye
I did look at the answer. The next question was how to configure PayPal. I have tried the instructions | http://documentations.nicdark.com/charity-foundation/paypal-settings/ | no success
Hi,
yes sure try to ask this to our support team, for sure they will be able to help you as soon as possible.
Have a good day Bye
I have asked…
Perfect thanks
Hi. I just purchased this theme but the installer zip doesn’t work for me. I am uploading charityfoundation.zip and after reaching 100% it gives me the message:
Are you sure you want to do this?
Please try again.
please advise. S
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi. I’m interested in a theme like this for my students. The idea is that they post their own school projects to ask for help to make them real in the market. my question is: can I associate each project to a different PayPal account? I’d like them to have their projects with their own accounts so money goes directly to them. I don’t want to receive all money and the give to each one their money because I’m afraid to get confused and having problem for mistakes in administration. please let me know. thanks.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi! I can’t get the pre-sale question page to load. I saw a few replies saying Stripe would be integrated on the next update (from a few months ago). Has it been integrated? If so, I’d purchase!
Hi,
thanks for the interest, maybe yo have the old link, below the correct one :
http://support.nicdark.com/pre-sales-questions/Thanks and have a good day Bye
Hi,
just as a reminder that the theme includes Stripe as payment.
Have a good day Bye
how can donor create campaign in this themplate?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
We’ve installed the demo content according to the theme documentation to a T and it turned out extremely different than the demo on themeforest.
Author—Please advise if you received our ticket and when you will respond? Author—If you cannot import the demo content so that it appears like the demo on themeforest, may I have a refund? The theme is great otherwise.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
is updates are available of this theme or development is stopped.
Hi,
the theme works without problems with the latest wordpress version.
The theme consists of 99% from the “nicdark shortcodes” plugin that we continue to update with new features. We update the theme only if there are problems with some premium plugins, if there are no problems it does not make sense to upgrade because all new features will be added through the nicdark plugin.
Have a good day Bye
where can I add the description of the post? I can’t find it anywhere!! your support, please
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hello sorry to revert to this moment but I try to send to support but not sure it went through . my email is zyrahfilms@gmail.com the problem I have is the element TEAM to create the team profiles the URL link section does not seemed to work could you please email me and advise I have purchase the item and have the purchase code.
Hi,
we have received your ticket and we will reply to you as soon as possible.
We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ). We are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday. For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 )
Have a good day Bye
Hi,
I have a pre-sell question, does the theme support stripe payment method for the donation?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
just as a reminder that the theme includes Stripe as payment.
Have a good day Bye
Do you have a child theme version of the template?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello since I bought your template I am having problems, I ask you the support you do not answer
Hi,
I hope you received your answer now.
Have a good day Bye
Hi! may we disable crowdfunding functionality?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
