Hi,

yes sure the theme is compatible with woocommerce and you can open your shop and sell your products without problems.

Please provide to me the link of your ticket in this way i can check the response time of my Staff.

Remember that we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ). We are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday.

For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 )

Have a good day Bye

Hi,

Envato Elements doesn’t provide support for wordpress themes at the moment so for get support of that item you have to purchase it in themeforest.net.

Have a good day Bye

Hi,

my support team has already answered you in the forum.

Have a good day Bye

Hi,

we guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ). We are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday. ( Our working time is UTC + 0 )

Have a good day Bye

Hi,

this is very strange!

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

done

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/

We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Please answer my ticket http://support.nicdark.com/themes/ticket/price-on-checkout-page-is-empty-and-order-is-missing-then-ordered/

Thank you

Hi,

you will receive your answer a soon as possible today.

We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ). We are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday.

For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 )

Have a good day Bye

Hi,

there aren’t any tickets associated with your username.

Be sure that you have fill all fields during the sending ticket procedure ( included the “forum” field where you have to select the theme that you have purchased ).

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

thanks for the interest.

Yes sure if an user booked a room on 20 January and you confirm the reservation on your administration panel the room will not be available and other users will see the label “Not available” in the search page.

You can also manage all reservations through the calendar in your backend.

Have a good day Bye

Great. And do we have an option to have multiple prices for the same room type on different dates? Eg- During weekend we can setup higher room rates compared to the weekdays.

Hi,

yes sure you can set the price for every day.

If you buy the theme please follow the video installation tutorial on the documentation for have your site as our demo in few easy steps.

Have a good day Bye

Hi,

thanks for the interest.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Hi,

Have a good day Bye

Hi,

please try to share this informations with the support team, they they will be able to give you more information about this new feature.

Have a good day Bye

I can’t log in as I’ve forgotten my login details and there’s no ‘forgot password’ on it. Can I just get a refund for the theme? It’s annoying me that it’s taken so long to just move the ‘£’ sign.

Hi,

i can’t manage refund through the comment section but you have to do it through the proper section.

However if you don’t remember anymore your credentials you can send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/

We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Hi,

For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Hi,

for any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.

If you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Thank make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )

Bye

Purchase Code gives me an error and send me an email

Hi,

If you still have problems please send me your purchase code and user informations through this contact form -> http://support.nicdark.com/support-registrationlogin-problem/ We will create or reset your account and you will be available to create your ticket without any problems.

Have a good day Bye

Hi Marion,

thanks for the interest we have changed the domain.

To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/

Thanks and have a good day Bye

Thanks you are very gentil.

Hi,

we are a business company and like most of agencies we work five days a week, our rest days are Saturday and Sunday so you will receive your answer as soon as possible.

We guarantee our response in 24/48 hours of opening ticket ( we calculated the average waiting time is 15-17 hours ).

For example if you open a ticket on Friday our team will respond on Monday ( response within 24 hours ) or Tuesday ( response within 48 hours ). Keep in mind the time you send the ticket, our working time is 9:00 to 18:00 so do not expect answers in the night. ( Our working time is UTC + 0 ).

Have a good day Bye