21578 comments found.
Hi, In my shop there is a short line appears under the price and the heading. It only appears in the shop. I seem to remember there is a way to remove this line or make it longer or shorter. Try as I might I can’t find the section for this function. Thanks
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, Yes I have requested new password but link not sent? Thanks
What’s the username or email you’ve used in our help-desk? – our guys will reset and send new password to you manually. Thanks!
E.Mail: barry88@talktalk.net ........Cheers
Hi! I love the theme, but some things are just hard to accomplish. For example, I’m having a lot of trouble getting the mobile site to look the way I want.
One thing that would really be helpful is the ability to hide a row. I noticed the feature to hide content on mobile (e.g. image), but there’s no way to hide an entire row – I’m assuming I need some kind of CSS code.
I’m also seeing a huge gap between the header and content on mobile, still haven’t figured out how to close that so that the content is flush with the header. I hate asking for help, but I’m really stuck at this point.
Would love help: 1. CSS code for hiding rows on mobile devices 2. Closing the gap between header and content on mobile 3. Making the mobile header larger
Thanks in advance, Larry
Hello Larry,
Thank you for feedback!
I’m sure you understand that this all is customisation which is beyond the scope of theme support 
However I will forward your thoughts to our dev team. Perhaps some of the features will be implemented in one of upcoming updates.
WPBakery “Important notice: You have an outdated version of WPBakery Page Builder Design Options.” warning.
Thank you.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Hi,
I recently updated one of my Wordpress websites to the latest version and I have also updated the PHP to 7.2. Now I can’t click on any links anymore….Would you be able to tell me what is going on please?
The Website is: http://www.actionkine.ca/
Thank you.
Hi,
It’s not strictly PHP7.2 related. Please follow these steps:
1. I you have WP “debug mode” enabled in config.php – please disable it.
2. If you are using CloudFlare, please refer to this article: http://www.support.dream-theme.com/knowledgebase/cloudflare-rocket-loader/ – one of it’s services (the RocketLoader) may cause this issue.
3. Go to any page of theme options and click “save” – it will re-generate dynamic styles and resolve the issue.
Hi, I have define(‘WP_DEBUG’, false);
I checked my hosting and I saw that CloudFlarething but it doesn’t seem to be active since it’s asking me to log in if I have a CloudFlare account, so I guess it’s not active.
I tried option 3 and it’s still not working.
What would be next?
Hi,
In this case please submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I left a bad note/review, and the seller implied I left that review because I was denied a refund. (See: https://themeforest.net/ratings/2764950)
I never asked for a refund, and while I may have been harsh with my note (I now have adjusted to 3 stars), I think it’s not correct to lie in order to make you look good.
Your customers (myself included, as I paid for the theme) deserve better than this. I’m sure you will understand my point of view.
I wish you the best to you and your theme.
Hello,
I have to apologise: we had a refund request from a user with very similar nickname not long ago. Please reinstate your previous rating: everyone have the right to voice their opinion.
Sorry an happy holidays!
Hello, I would like to have the following wish, please would you be so kind and make an option to hide the Top Bar in the Microside-Template. There is an option to hide both, Header and Top Bar, but I want only to hide one of them, in this case, the Top Bar, because I want a different layout between the starting page and the other sites. Many thanks.
Hi,
It’s a single line of CSS code (if you experience difficulties – our support will gladly assist with it).
And if we are to make it into an option – it’s many many lines of code 
I hope that I am eventually able to use this theme since I like it quite a bit. I am unsure as to whether or not my current issue is a theme related issue. I purchased the theme and then downloaded the Installable Wordpress File and uploaded this winzip file via my Wordpress dashboard and then clicked the Install Now button and have constantly been receiving the same message all day long of:
This site can’t be reached
The connection was reset.
Try:
- Checking the connection - Checking the proxy and the firewall - Running Windows Network Diagnostics
ERR_CONNECTION_RESET
Hi,
You should not be unziping the installable file.. Please follow this standard theme installation procedure: http://guide.the7.io/start/#theme
Actually to be quite frank with you I did and it worked. In fact unzipping it and then rezipping it again is the only thing that allowed me to be able to upload the theme onto Wordpress. Any idea on why this happened? I am curious because I tried everything that you can think of as far as troubleshooting and so did my hosting service provider while they were providing me with assistance and the only thing that worked is what you just mentioned not to do. So I am wondering why this is happening because this is a huge inconvenience for the community of The7 theme’s purchasers. I just bought 2 more The7 theme licenses today and hopefully this error/issue does not occur again with those purchased licenses when I attempt to install them. Let me know what you think.
Hi,
There were no previous reports of such issues whatsoever.. I can only speculate that slightly different versions/algorithms of .zip/.gzip are being used on our and your server. Which theoretically may have caused this error.
creative-clouds
how to change contact form items and contact form destination mail on the bottom of your main page (Get Your Free Consultation) of your LAW template?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello, i want to fixed bottom bar like top bar . how can i do this? this is example site http://www.autonomy.com.tr Thank You
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hello, been trying to set up menu like your Agency demo, under the main image, does that demo import have that menu location and the main template does not or am I missing something. Can’t seem to find a way to move main menu down like that demo..Thank You
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Question: How to change top right phone number
Hi,
It’s called a “microwidget”. Here’s a support article on editing them: http://guide.the7.io/user-guide/theme-options/header/
Oh great, how to change contact form on the bottom of your main page 8Get Your Free Consultation) of your LAW template?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi, I wanted to try the theme in a subdomain and I did not know that the Purchase Code had to be used once. Now I want to use it on my main site but wants a Purchase Code again if you can help in this matter. Thanks
Hi,
What’s your main domain name?
main domain name: cemremedia.com
Hi,
You can now use the same purchase code on the main domain and its subdomains. Cheers!
Hi,
Sorry, I have the right to use the purchase code only once. Is that so?
If so, I want to use this right for istanbulfotograf.com domain. Is this possible? Thanks
According to ThemeForest license 1 site = 1 copy of theme purchased.
If your site is located on main domain and it’s subdomains (e.g. different languages, dedicated subdomain for shop or blog section of man website, etc), you can do so but have to let us know. So we can enable this feature for you. That’s what we did for “cemremedia.com” domain name.
If you want to use your license on another domain – you can simply de-register it on your old domain under The7 > My The7 interface. Or use this link: http://repo.the7.io/de-register/
de-register. where to find a new purchase code. Because when I enter the old code, the register is active. I did not understand this screen: https://hizliresim.com/Maz1Aa
We were not speaking of any new codes..
The theme on your screen is properly registered. Can you please explain what exactly is wrong? Thank you!
I think I understand. I apologize for keeping you busy. Thank you
Hello, how can I change all site default font to chinese font “微軟正黑體”, thank you ^^ Happy new year!
Hi,
Thanks! You too
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Nice theme! flexible and beautiful design!
Hi,
Thank you
I currently have the small store layout loaded. How do I change the background image on the homepage? The static image in the background that appears whenever scrolling through a transparent section of the home page.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Could you please explain, how can I add the top bar like this – http://the7.io/main/home/creative-home/3-creative/?dt_demo_skin=skin03r%2Bwide?
I mean only black line above logo and menu, with phone and address on the left and social icons on the right. I cant find any solution in doc or by myself. Thank you
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, I have a problem adding some content using wpbakery, until now this happen on photos masonry and slideshow. I add the element and the settingns window stay loading forever, any idea what is going on?
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Does your template support google Thai font please let me know before purchase Thanks.
Hello,
Our support team will enable it for you. Please get in touch with them at support.dream-theme.com
The parent link on the navigation menu isn’t able to be clicked to take a customer to a page but the sub menu (dropdown) works fine.. What is the problem – How can I fix this? Thank you.
