26982 comments found.
Is there a way to reduce the amount of white space between featured images and content on single posts? Thanks in advance.
Hello,
This depends on the post template that you use as the code is different for each one. Please open a new topic on our official support forum at https://forum.tagdiv.com/forum/newspaper/ and provide a link to the post you want modified.
Thank you! Bogdan B
I use the default post template site-wide (Style1) and Lifestyle Magazine theme template.
OK,
Please try this code in the theme panel-> custom code section:
.td-post-featured-image img{
margin-bottom: 10px;
}
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Check out what our customers feel about Newspaper!
“Support” is a joke! I’ve posted the same question twice and have been flat-out ignored, while multiple discussions that were posted after mine have been resolved.
Hello,
Most likely you posted multiple replies in the same topic. We answer every topic from oldest to newest so writing multiple times will cause your answer to be delayed as it always gets moved to the more recent topics. The best way to get the fastest response possible is to create a topic and wait for an answer without replying again to it so it will not get renewed. A “bump” reply will have the opposite effect on our forums.
Thank you for your understanding. Bogdan B
I tried to install craft idea theme using Hostgator, but 8.6 just crashed my theme panel.
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you! Bogdan B
The 3 grids are not showing on mobile theme by default. Documentation says:”top grid – displays 3 featured posts (posts included in the Featured category)” I have a static page and they aren’t displaying. Just the latest articles are.
Hello,
This means you do not have posts added to the ‘featured’ category. Please access the categories section of wordpress and check if the featured category exists and if it has posts added to it.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
This problem was after updating. My web site is https://cepkolik.com there is an error here -> https://prnt.sc/hw4h1s
Hello,
Please check your page css as there seems to be a bottom padding of 40px added on that page. The theme does not add this value.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
FIXED by cleaning browser cache
Yes, indeed the browser cache affects the new social icons. We recommend everyone to clear the browser cache after the update.
Thank you! Bogdan B
Update 8.6 update caused HTTP ERROR 500. The site is not working anymore after update and it’s about a paid membership site. This is bad.
Hello,
The 500 error is an internal server error – http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ Basically the theme has the following requirements: – https://forum.tagdiv.com/requirements-for-newspaper/ Additional modifications might be necessary to the WordPress and server parameters (hosting provider can make the changes if needed) – https://forum.tagdiv.com/system-status-parameters-guide/ Plugins can also cause a 500 error so please try to disable all plugins except the tagdiv composer and clear all caching afterwards
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
This is exactly the reason I’m leaving tagDiv. You don’t recognize you’ve made an update available filled with bugs (see your support forum).
The http 500 error is caused by this theme. Not plugins, the server is perfect or any other excuse.
Replied via forum!
Hello, i updated the theme to the last version of 8.6 and i have the same issue with the social icons as has been reported from other site owners above.
What i have noticed in my site is that the social icons atr not looking good only in you are connected in the panel. The readers can see the social icons without any issue.
Please see this picture . It is from the theme panel and shows how the social icons are looking like
http://www.panathinaikoskosmos.com/wp-content/uploads/2018/01/Capture.jpgNow if you enter the article (not as a reader but connected to the panel as admin) you will see the below picture
http://www.panathinaikoskosmos.com/wp-content/uploads/2018/01/Capture1.jpgIf you click on the funny button (circled in blue color) then the social icons appeares along with the funny button at the end. See below picture
http://www.panathinaikoskosmos.com/wp-content/uploads/2018/01/Capture2.jpgSo summarizing, the problem i am facing with social buttons after updating to 8.6 is only when you are connected as admin (or author…etc) and it is described as above.
The readers can see the social buttons but with the funny button at the end
Could you please advise how this can be solved? I have cleared the browser cache
Thank you
Hello,
This is a caching issue on your end. Please clear your cache and purge cdn files and also clear your browser cache. Did you try to login from a different machine? If the issue is only on your device it could be a device specific issue meaning most likely the browser cache or cookies. Please try to install a different browser ant test from there.
If the issue is still present, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you! Bogdan B
Hi,
I would like to add a text below the Search Box on Mobile, I mean when you click on the search icon (top right corner) it opens a search box and I would like to add a text under the text field (where users enter what are they looking for)
how can I do that?
Hello RWAPED,
If you want to make some changes in this section you should edit the search.php core files and add there your desired text, like this -> https://www.screencast.com/t/AtQg0tTLPzW
Thanks for your understanding! Catalin L.
I would like to put the text below the line where users write what they are looking for. This solution you sent me is to place the text above the line, I’m looking for to place the text below the line (as a note when users open this box)
I just need it on Mobile, not desktop
Where can I find this file? Themes>Newspaper>search.php?
The screenshots you sent don’t show the whole path
Hi,
Sorry for the unintended oversight, the path to the file is like this
- https://www.screencast.com/t/zdDqEVFmRJu
The same as in the first screenshot provided by my colleague.
Thank you! Simion C.
Hi, I did that and it doesn’t work, When I go to mobile view and open the search box it doesn’t show any text.
https://gyazo.com/b356b1fefd1431209778b6478658f2a4This is the text I add in Newspapaer>parts>seach.php
Hello,
Maybe you are using the mobile theme plugin. If this is the case, please use the file in this path: https://www.screencast.com/t/2AKG4KDp
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
I found the file, could you please send a screenshoot of the code? how it would look like adding some text?
Hello,
Please try the method above. Add a few lines to your code and see the results on the front-end. We already provided the implementation needed above. You simply add it to another file. If you cannot manage to add a html code into a php file, then you will have to get help from someone code savvy.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you for your understanding! Bogdan B
Hi can you help me to solve this problem? After update to 8.6 my social sharing seem didnt work. I already clear cache. Is there any solution?
Image: https://imgur.com/vhFJAIc
Hello,
Please check from a different browser or clear your browser cache. We got the same issue after the update but once we cleared the browser cache, everything was back to normal.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
When your theme creates the picture for an embedded video it creates several of them and the file size is quite big, in general round 200kb. Is there a way how to minimize the size of those pictures, I think they are far too big and it will slow down your website due to loading time, compressed without too much loss of quality is up to 4 times smaller…. Furthermore in my case WordPress creates 23 files in different sizes, is that normal?
I face the same issues with any other photo I upload, Wordpress creates 23 pictures, some upscaled in higher resolution (worse quality as my own HD pictures I uploaded) upscaled from 72dpi to 96dpi and several picture sizes beyond 500-800kb+ and more….
That is not funny anymore, it tears down my websites speed…. 
How to solve this?
Hello,
Our theme does not upscale images. Please check your plugin or other image optimization tools. Our theme only crops images but it does not have any upscale options. As for the number of thumbs, please access the block settings in the theme panel and then access thumbs oin modules and blocks. Disable the thumbs that you do not use on your site. Make a list of thumbs that you use on your site so you know which ones to keep and disable the rest. This way you will reduce the number of images created drastically.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Hello, after the last update the social icons were out of order. Nothing I do makes them work. Look: https://imgur.com/a/wf1rj
Hello,
Please your cache as you most likely still serve the old css file through the cache. Also purge cdn files if you use a cdn server.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
the new social icons in the update sure look weird!
Hello,
The social icons have a bunch of new styles you can choose from and you can re-arrange them with a drag and drop feature in the theme panel. Please choose the style that is most appealing to you.
Thank you! Bogdan B
They just look wrong, colours not lining up. Thank you!
Maybe there is a problem with the layout on your end. Please contact us via the support forum at https://forum.tagdiv.com/forum/newspaper/ and provide a link to your site so we can inspect the icons and see if everything is in order.
Thank you! Bogdan B
Hi you have again a problem with the social sharing and cdn! If you use w3tc and Host theme files is checked on cdn section, layout of social buttons is corrupted
Hello,
Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and the cdn settings: https://forum.tagdiv.com/cloudflare-cdn/ Please clear all caching and purge cdn files afterwards.If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
pre-sales question: we need to have custom html side bar banners ( not ad sense) for each category- we have 164 categories- I see your default config wont allow for this- can we also just use an ad plugin that allows us to pace banners in separate side bars per category?
Hello,
Yes, you can use an ad plugin such as adrotate and then place the plugin shortcodes on the page or in the theme ad spots.
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
Hi, someone added in my post +18 keyworld url. How they can add this?? i was using 8.0.
Hello,
No matter the theme used, if your wordpress is not secure, you ca still get malware. Please use this guide: https://codex.wordpress.org/Hardening_WordPress
If you have any further questions please open a new topic on our official support forum at http://forum.tagdiv.com/forum/newspaper/ The comments section here is destined for presale questions.
Thank you! Bogdan B
8.6 has problem…
Hello,
Please contact us via email at contact@tagdiv.com and provide more details to what problems are you facing with the new update
Thank you! Bogdan B
@Everyone – The new theme update conflicts with AMP plugin by automattic. Disable the AMP plugin and the error will go off.
@Tagdiv team – Please fix this issue, I have disabled the AMP plugin for now.
I already replied to the other ticket!
Stupid update! Site down after updating to 8.6 !!!!
Hello,
Please try to reinstall the theme and clear all caching including cdn files. If you still have trouble with the new update please contact us via email at contact@tagdiv.com and provide more details to the issues you are facing.
Thank you! Bogdan B
