373 comments found.
hello, I need please help with the visualization of the content of the programming of events in the main page, I have not been able to get it to be displayed on the main page as it does in the demo, only the text is shown “Next Events United in Spirit ”... can you help me? Thanks.
Hello, thanks for asking!
Our events view is achieved with the help of Events Calendar Pro plugin that comes with the Events Countdown and Events list widget with extended options. But please note that Pro version should be purchased separately as this plugin is prohibited from third-party distribution.
In the free version of the Events Calendar plugin you can use basic Events List widget. Please add it to the Appearance – Widgets tab in the Events list sidebar. More information about Events Calendar PRO plugin can be found here.
If you still experience any problems, please submit us a personal request here with relevant WordPress credentials and our support agents will be happy to help you with the theme set up.
Thank you!
hello, if I buy the installation service of a theme (My religion) the configuration of the page is as the demo?
Hello, thanks for contacting!
Please note that as a theme author we will not be able to provide any info about the installation service, as this service is provided by Envato Studio developers.
We don’t provide paid services and in case you experience difficulties with our theme installation or demo content import we’ll help you for free. Please send us a request here and our support team will be happy to help you. Just please make sure to add all the needed credentials to your ticket and let us know what demo content (Modern or My Religion) do you need to import.
Thank you!
Hello, I really like the subject but I have doubts in acquiring it since I currently have wordpress 4.9 and I am not sure of the support that you could give me in this case if something should fail … I appreciate your response.
Hello, thanks for contacting!
The theme is compatible with the latest WordPress version and functions correctly.
Our support acts in measures of item support policy: https://themeforest.net/page/item_support_policy, and we’ll surely help you with any questions concerning theme functionality and troubleshooting, guide through the installation and demo content uploading process. Please feel free to contact us for the personal assistance submitting support tickets here.
Kindly let us know if you have any further questions. Thank you!
Hello I am having hard time finding away to turn off side bars http://prntscr.com/hysyoi please help. I did turn on full with in Theme Settings but still no luck
Hello, thanks for contacting!
To remove the sidebars on the existing pages/posts/campaigns etc. please edit the page and set the Full Width layout: https://www.screencast.com/t/vp1UKzjEj
Thank you!
Hello how can I remove search option from top?
Hello, thanks for the question!
To remove the search please proceed to the Theme Settings – General – Header and uncheck the Header Search displaying: https://www.screencast.com/t/IGG5Fp0O
Thank you!
Hi Guys, thanks for the great theme, Have two challenges which I need assistance in.
1. I Can’t seem to alter post headers, social media icons and some other post from demo content. (Theme is updated though) 2nd When I change profile slugs and project the post are not found.
Appreciate your responce
Hi, thanks for contacting!
1. Please make sure to use the latest theme version (1.1.2). After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
2. After changing the slug there may be a need to re-save the permalinks settings to make the changes apply correctly. Please proceed to the Settings – Permalinks tab and Save Changes.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Thank you!
jQuery(’.header_donation_but a’).attr(‘href’,’http://your-url.net'); how to make it open in new window?
Hello, thanks for the question!
To make it open in new window please edit the code:
jQuery('.header_donation_but a').attr({'target':'_blank','href':'http://your-site.com'});
Thank you!
Hi there, if I remove sections from the homepage of the content demo pages – i.e the sermon section, how do i put the sections back when i have data or copy ready for them? Is there a way to just unpublish rather than delete? thanks
Hi, thanks for contacting!
I can recommend you to make the Home page template: https://www.screencast.com/t/yvWok0AsQ Saving all content as a template will allow you to recreate all needed info in the future. Hope it will be helpful.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
Hello, I got test api keys from stipe do get Donations plugin working.. But I only see amount to chose from and contact info but not seeing credit card input? Can you tell me how do i get donations pluging working with stipe … Do you guys have documentation.. I got 3rd theme from you guys and non of the themes have documentations about donations. Help.. Please provide help here so other users can see as well.. Thank you
Hello, thanks for contacting!
Please note that all settings for Payment Gateways setup can be found in the Settings – Donations – Payment Gateways tab: https://www.screencast.com/t/g50ivr8YT4PR Please enter all needed info here.
Kindly let us know if you have any questions or any assistance is required. Thank you!
Hi I did do per your instructions but i dont see where credit card input lines….. I have added Stripe API test keys and here how my donation page looks http://prntscr.com/hxilpv like and after inputing all info and submitting it i get this msg http://prntscr.com/hxikxf but never asked for my credit card number.. Can you tell me why?
Hi again, thanks for the question!
The matter is that to setup the Stripe payment gateway there is a need to enter a secret key and a publishable key only.
Thank you!
Please take a look at my setting’s tell me what iam doing wrong? http://prntscr.com/hxiqg4 I got it working with PayPal but having hard time getting to work with stripe
Please take a look at my setting’s tell me what iam doing wrong? http://prntscr.com/hxiqg4 I got it working with PayPal but having hard time getting to work with stripe
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hi, my website is having issue with the revolution slider I cant open it as it goes to an error page once I click it. https://www.segmnetwork.org/mock/
Hi, thanks for contacting!
We received your request, its number is #40628, our support agent Alex has responded to it, so please check your inbox and Spam folder.
Thank you!
hello… can you tell me why text over laps with header http://prntscr.com/hu2ba8 please help
Hello, thanks for the question!
We’d really appreciate if you submitted us a ticket here so that we could take a look at the issue from your end, as we have not received any similar reports so far and for deeper investigation we need to see what happens on your end. Please make sure to add WordPress and FTP credentials.
Thank you!
Hi, How can we remove shopping icon from desktop and mobile view.. We dont have shop to sell stuff. Please help
Hi, thanks for contacting!
You can remove the shopping cart by disabling the WooCommerce plugin. Another solution is to add the custom css code to the Theme Settings – Elements – Custom codes tab:
html #page #header .cmsmasters_dynamic_cart_wrap {display: none;}
Kindly let us know if you have any questions or any assistance is required. Thank you!
thank you it worked…. Other Question why does main slide show on home page only showing in desktop mode and on mobile it does not show .. LayerSlides
Thanks for your reply!
There is a need to enable the slider displaying on mobile in the slider settings: https://www.screencast.com/t/CJ0a5uljkq
Thank you!
Thank you I have followed the instructions you provided and still does not work after clearing cache… PLease let me know
Thanks for getting back to us!
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket.
Thank you!
Hi guys!
First of all, thank for this template. It looks clean and easy to manipulate.
Nevertheless, I have questions regarding the Subscribe-Sidebar and MailPoet plugin:
1) The Subscribe-Sidebar is invisible somehow. After a clean install and import of the content and settings I can’t see the sidebar (https://ibb.co/cVPv76).
2) Where can I see/edit what the Sidebar does? To which list are the mails added and so on…?
Thanks for the answers.
Hi, thanks for contacting!
As for the Subscription form on the homepage – it is made with the help of the MailPoet Subscription form widget added to the Subscribe Sidebar. Please see the form settings. To add the sidebar to the page we used the Sidebar shortcode with custom class: custom_subscribe. And we added the following custom css code to Theme Settings – Elements – Custom codes tab:
@media only screen and (min-width: 1440px) {
.custom_subscribe .wysija-submit-field {
padding-left:60px;
padding-right:60px;
}
}
MailPoet form can be edited in the MailPoet – Settings tab.
If you still experience any problems, please submit us a personal request here with relevant WordPress credentials and our support agents will be happy to help you.
Thank you!
Hi, I am having an issue with the color picker taking over settings. For instance, in the menus when I try to delete a page, the color picker pops up and doesn’t let me click on anything so I am stuck with pages in my navigation that I need to get rid of. It’s happening in other places throughout the settings for the theme. I have submitted a support ticket twice on http://cmsmasters.net/support/ but I haven’t heard back from you. Thank you.
Hi, thanks for contacting!
Could you please specify the ticket numbers? When requests are successfully submitted, standard automatic response is sent, it should include a ticket number as well. That’s a proof that everything is fine and we’ll review your case as fast as it’s possible. The letter might be redirected to Spam folder, please check it as well. Please note, that we never leave tickets unanswered, so there must have been a problem with submission. We’re looking forward to your reply with the numbers of tickets sent.
Please make sure to use the latest theme version (1.1.2). The issue you have is caused by the WordPress 4.9 version, and there is a need to update the theme, please download the newest archive from the Themeforest.
The easiest way to update the theme is to rename the old theme as my-religion-old in your wp-content/themes folder. Then you will be able to upload the new theme my-religion.zip via the WordPress admin panel and activate it.
You can also update the theme via FTP by copying all files from the unzipped my-religion folder to your existing wp-content/themes/my-religion folder, so that the new files will overwrite the old ones.
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins. Please note that you might need to clear your browser’s cache in order to see the changes.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you. And, again, please let me know what is the ticket number so that I could check the progress for you.
Thank you!
I never got a ticket number back. I just resubmitted the whole ticket about 10 minutes ago and still haven’t gotten a ticket number reply back. Is there an email address I can just send all the info to?
Thanks for your reply and clarification!
I can see your new ticket, its number #40348, our support agent Kate has responded to it and updated the theme for you, please check it now. Theme version you used previously is backed up on your server. Besides we’ve got your previous tickets #40311 and #39879 and replied to them.
Kindly let us know if you have any further questions. Thank you!
I never received any reply. Can you update the ticket to go to lucywbloo@gmail.com? Maybe it’s an issue with my email address and I actually have another question. Thanks for you’re help!
We sent the reply to this email once again, please check it.
Please feel free to ask any further questions. Thank you!
Hi there,
Great site! Hi there, is there an option for a one-page style version of the website? Also, can the donate button integrate with WP-Give?
Hi, thanks for being interested in our theme!
Yes, one-page website can be easily created, our support team can provide you with the detailed instruction how to set the one-page navigation.
As to the donations – they are processed via plugin elaborated by our team. It allows to use two payment gateways: PayPal and Stripe. You can use a third party plugin for this purpose, but please note that we haven’t tested mentioned plugin compatibility with the theme, that’s why can’t guarantee it. Appreciate your understanding.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
I updated to the theme to 1.1.2 but I still cannot access the colors section even after an F5 cache refresh. Please advise?
Hello, thanks for contacting!
After the theme update, please proceed to Appearance > Theme Plugins, and update all the suggested plugins, it should be helpful.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Hello,
Looks like a great theme, but I have a pre-sales question. Does the header section support video?
Thanks so much in advance for your help!
Daniel
Hello Daniel, thanks for the question!
The theme doesn’t provide opportunity to add video to the Header, but I can recommend you to add the Revolution slider with video on the background on the top of the page, like we did here: http://modern.my-religion.cmsmasters.net/
Hope such solution will be satisfying for you. Please note that Revolution slider plugin comes bundled with the theme, you can use it for free.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
Which visual composer does the theme use. I have used several. Some I like more than others and some I won’t work with. Please specify.
Hello, thanks for asking!
For the demo we used our own Visual Content Composer with a huge custom shortcode collection. Please check this video demonstrating how easily shortcodes can be managed. It’s taken for another product from our portfolio, but general idea for My Religion is the same. We’d also kindly advise to check other videos under Features menu item to see other composer and overall theme options. Our customers usually use exactly Cmsmasters’ Content Composer, as they are absolutely satisfied with it.
Please feel free to ask any further questions should you have any, we’ll be happy to answer them! Thank you!
Im having issues with the theme still…. when I click on any area where there is an option to change color, I can’t click on what I need, the color changer appear. this is happening under theme settings, in the menu – i cant delete anything or change anything, this is also happening on the page settings at the bottom.
Hello, thanks for contacting!
Please make sure to update your theme to the latest 1.1.2 version. After the theme update there will be a need to update the theme plugins, you’ll see appropriate notice in your WordPress admin panel. I can also recommend you to clear the cache in order to make the changes apply correctly.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will investigate the issue from your end.
Thank you!
Dear Team
Can you help me how to import the demo contents please? Waiting for your reply
Thank you
Hello, thanks for contacting!
Sure, we’ll be happy to help. If you experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you with demo content importing.
Thank you!
