28307 comments found.
Hi, the Instagram feed is not working on my website, the photos do not show. Please, help me. I need to show this for my cliente.
Hi there,
Please update to the latest version 3.4.3 that fixes the Instagram issue http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
How can i add a menu to a product page, that i’ve previously added to homepage. I want to it to be seen in all pages.
Hi there,e
The Menu should be visible across all pages. If you are having trouble with this, send in a link to your site via support and we’ll check this out.
is your theme compatible with RTL display for arabic translation?
Yes 
where can I see your demo for RTL display?
where can I see your demo for RTL display?
Hello, how can I remove the variation slide down animation in single product page? I would just like it to leave it open with product quantity at all times.
Hi there,
Just change the product type to a single product in the product data section.
Hello. i am having some problems.
1. Contact form does not work – i receive the error below There was an error trying to send your message. Please try again later. 2. I cannot create a new account on my website. it just doesn’t do anything. 3.On Mozilla firefox all the banners do not show, in Chrome everything is ok. 4. the Instagram feed is not working, the photos do not show.
thank you
Hi there,
Please update the theme to the latest version 3.4.3 and check if the issues are resolved. If you are still having trouble shoot an email via support and we’ll look into it.
Hi, on my home page the featured products pictures or row if missing also the products category pictures only the name that show there but the row or page or what u call that is missing please help me about this if i need a code please write also on where to put the code hope to hear from you.
Hi there, sorry for the trouble.
Could you try recreating the blocks with the UX Builder http://docs.uxthemes.com/article/237-ux-builder-how-to-use-blocks
Hi ! I was monitoring Wordfence and I noticed that every visit i have generates an error: ”....tried to access non-existent page https://sls-spain.com/wp-content/themes/flatsomeu/style.css" Browsing the site i see no issues, i dont know if this is important or not.
Hi there,
This should not be a cause of concern if the site is displayed correctly. I do think the problem comes from the link. It should be ’../flatsome/style.css’ and not’../flatsomeu/style.css/’
Hi pre-purchase question. Is it possible to change the black background of header in GRID STYLE 1 home? I would like the logo in the centre of the page (not at the left side) and background all in white.. not black.. is it possible to do it? Thanks in advance
Yes We have a setting that allows you to achieve that.
great!! thank u!!
hi i have a problem about the theme may you please help, my weekly featured products block is missing and the Browse our categories block or row is missing too thats the only missing of my them may u please help me to restore that please help
i want to keep it as it is but it went missing maybe i delete it accidentally and i didn’t realize it please help i cant just redo all again from the start. if you could jus help me to pt it back this two block i would appreciate very much tnx
Hi there,
You can recreate the blocks using the UX Builder quite easily. Please shoot an email via support and we’ll guide you more on this.
Hey guys, I have a blog page and at the top of the page is a full width element with a logo. Now I want to have a sidebar on the left side. The problem is, that the sidebar begins at the top of the page so the full width element is “broken”.
Does anybody knows how to edit the sidebar settings, so that I can define where the sidebar begins? Like on this page http://flatsome3.uxthemes.com/blog/page/2/
Hi there,
Place the banner shortcode in Theme Options > Blog > Blog Layout > Blog Homepage header. This will display your banner as full width and the sidebar begins below the banner.
Hi Thanks for your advice. My banner is a media section with a centered Image. How do I get the shortcode of this? And second question. How can i handle this for other sides (not the blog) when I want to display a sidebar also?
Hi and thanks for your reply! I have found the settings to define the blog page with a static start page. So I copied the shortcode from the normal editor and pasted in the settings box for the blog layout. Works fine
But I have another site (not the blog page) where I want to use the sidebar and the banner, how do I get this settings there also?
Hi there,
To display a full-width banner on a page with a sidebar, please place the banner shortcode in the excerpt section of the page editor.
Please, please do a side header. I really want to use Flatsome for a project but the client insists on this type of header. Do you have any plans for this or is it already in progress? Your theme would probably appeal more to non-ecommerce applications (brochure sites, portfolios etc) with this header, thanks!
Hi there,
Please place a feature request for this here https://uxthemes.canny.io/flatsome
Recently updated to the newest version of Flatsome, thank you!
But I’m now having issues with UX builder – whereby certain elements aren’t showing, only the message ‘loading…’
Any idea??
Hi there,
Please tune up your WP Memory and check again.
Hello, I want to purchase These design, but I have presale questions…
1. Does slider has function to automatically start zooming picture in or out? 2. Or if not Can I use Revolution slider with it? 3. Does it have boxed version? 4. Does it have layout PX-s change function?
thank you so much
Hi there, thank you for your interest in Flatsome.
1. The banners have some hover effects that you can use http://flatsome3.uxthemes.com/elements/banner/
2. We have not had any compatibility testing with rev slider and hence you might need some styling.
3. Yes
4. Yes
I dont know why I cant edit colors https://prnt.sc/i08iuj any idea? thanks
solved finally, thanks
Hi there,
Please ensure that you are running WordPress 4.9.1
Hello how do I put information on a page next to the product description? I’m going to use insert page plugin, but I do not know how to place it exactly next, thankss https://prnt.sc/i087bx
Hi there,
You can use the custom product page layout for this http://docs.uxthemes.com/article/245-how-to-create-a-custom-product-page
Is there any way to make progress bars and flip boxes, elements, similar to what Avada offers?
Hi there,
I’m afraid we do not have these elements at the moment. You can place a feature request for these here https://uxthemes.canny.io/flatsome
How do I hide Footer1 only on the homepage?
The Footer2 should be displayed.
Solved! >>> .home .footer-1 {display: none; }
I can not hide in the categories. How do I do?
Hi there,
This CSS should hide footer 1 in WooCommerce category pages
.tax-product_cat .footer-1{ display: none; }
How do I hide on all pages except in produtct categories?
When I make a parent menu using custom links and put ’#’ after the “http//” like your tutorial shows in your docs. The parent menu (when clicked on) takes me to a blank page. How can I stop it from doing that? I want it to only shows the sub-items not only when hovered over but also when clicked on. Like it basically does nothing but show sub-items when clicked on/hovered over.
I saw this in your latest update.. “NEW: Parent custom menu link in mobile menu can now be used as dropdown with an anchor.” which kinda a solution for mobile? but I don’t see where I can take advantage of this new feature. How to use this new added feature?
Hi there,
The custom link icon should not have a http. Just place it in as #
For purchase decision, can please clariy below query. i need to select theme to show my products in a store like setting but dont have to sell them but user should be able to raise product inquiry. Does Flatsome support disabling cart option with product inquiry for store. Secondly, should be able to see different product variation side by side as a comparison chart. Does Flatsome support product comparison.
Hi there,
1. We have the Catalog Mode that will allow you to achieve this.
2. Flatsome does not support this by default. You will need a plugin for this.
Hi, Can i display a different banner on each product category?
Hi there,
Yes Place the banners in the top section of the categories
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
