285 comments found.
I just bought the template but I have a problem. http://damabastibera.com/
How can I make sure that if the logo is bigger than the one on your demo, the menu is centered vertically and the grey background does not appear?
Thank you!
Hi,
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Hi! What’s the link?
Here’s the link : http://support.goodlayers.com/
same problem as Ticket #1549570 “After a lot of work, I have it somewhat similar – but the slider isn’t working at all. Says invalid slider ID or alias.”...please, provide feedback
The Luxury Theme Document By Goodlayers problem with slider, I am getting the message ” invalid slider ID or alias”, please help!
Hi,
Make sure that you also import the slider content as well see this : https://www.youtube.com/watch?v=bMGt9RNsCws (See since 1:03)
Hope this help
thanks a lot!
Sure
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I just installed and imported the watch demo. I couldn’t be more disappointed. I know not every demo will look exactly like the site demo, and this has the disclaimer that images are copyright and will show up black, but my demo installation looks NOTHING like the template demo. It’s not even dark. The basic elements are barely there. It’s one step above a free Wordpress template. If I can’t get some SERIOUSLY impressive support, I’ll be seeking a refund asap.
Hi,
Sorry for the issue, however, we clearly stated in the item page that images are not included in this theme : http://take.ms/praEJ
BTW, can you please open a ticket regarding to this in our support site? http://support.goodlayers.com We can arrange you the xml version that download the images from our demo but note that , you will need to change images after that anyway.
After creating a ticket, please also provide the ticket url here as well.
Thanks
You misunderstood. I knew the copyright images wouldn’t show up, but it states it as though there will be some sort of black image (one would assume a place holder) so the theme at least somewhat resembles the demo. My disappointment is how much tweaking and guessing (also helped importing it 3 times in a row) it has taken just to get it close to the demo. After a lot of work, I have it somewhat similar – but the slider isn’t working at all. Says invalid slider ID or alias.
I’m still disappointed it’s taken so much effort to get the demo site somewhat up and running, but if someone could get the slider in place to where I could just edit the images out to my own, that would be a big help, and I’d be happy to change the review stars and verbatim. Thanks.
Ticket #1549570
is it compatible with woocommerce 3.3.4 and wordpress 4.9.5? Thank you
Hi,
Yes, it is
For some reason I don’t see any option to edit the static “logo.png” housed on your website within the theme. There is an image that says “the luxury” housed within the footer widget but it is not editable within under appearace—> widgets. How do I change this image?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, I just purchased this theme, I would recommend you add to the timeframe on the product page that you have a v1.09 available. That way people might feel you still take care of the theme. I was hesistant thinking it was not supported or outdated due to it not being maintained. Thanks!
Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
My registration form got a problem. As soon as you enter a password the registration button disables and doesn’t work. Please advise why?
http://regalsecret.com/index.php/my-account/Sorry, I don’t really know this. This is obviously not the theme issue as this login is from other plugin :/
Yes, it was Jetpack plugin issue
Hi pre purchase information. From mobile devices scrolling the page the menu disappears. Is it possible to remain always visible? best regards sandro
Hi,
We could suggest some css for you to change this
Hello, How can I add page builder options to the “shop” page. Whatever I add it doesn’t show in the website.
Thanks
Hi,
Can you provide page url of your shop page please?
Oh ok, that’s a default shop from Woocommerce so it will use its layout. In this case, you have to create a new page directly and use page builder with page item ‘product’ directly : http://take.ms/iPTy1
If I create a different shop page then I cant have only product categories on the page because I have to use product page builder which only shows the products. please check out the shop page that I created
http://regalsecret.com/index.php/shop-2/Also, when you hover over the product it shows a link icon and shopping bag that doesn’t function.
So, is there any ways that I can create the shop page more like the main woocommerce shop page? Like this: http://regalsecret.com/index.php/shop/Thank you
Hi,
This mean you want your shop only have product category with custom layout? I think you can check and try woocommerce shortcodes, it will help you achieve something you need. https://docs.woocommerce.com/document/woocommerce-shortcodes/
GoodLayers Team
Why the mobile version of the website has a lot of issue and doesnt show properly?
Hi,
Send me an email to: support.loc@goodlayers.com. I will check and help resolve these problem with responsive.
Please include your message in email so I can know it from where.
GoodLayers Team
I already sent you the email via the address you mentioned. Didn’t get any response yet. Please check
Hi,
I have a lot of emaisl in pre day, so I don’t know where is your email, maybe you can reply in your email so I can check it?
So sorry for inconvenience.
GoodLayers Team
Are you going to provide an updated version that is compatible with wordpress 4.9? Here is what my developer wrote after I asked about speed and loading of the website: speed loading it’s not affected by ssl certificates you have some problems with the theme structure that is very old and also I think the hosting it’s a big problem too. I have not seen form a long time a site that takes so much time till it’s loading yes. this theme was not updated from 2015
Hi,
The theme is already compatible with WP4.9.x
The theme structure is what it is. We can’t do anything about it. In order to increase the speed, you may consider to use caching, minifying plugin.
If I download this again, is this the new theme that is compatible with Wordspress 4.9 because in your description it said that it is compatible up to 4.8
Yes, you can update to WP4.9 as well
Hello, my support has expired but I haven’t needed it until now. I just upgraded from version 1.07 to 1.09 and suddenly the stylesheet is messed up and not showing many of the styles I created in the Goodlayers panel, also, it’s trying to load incorrect fonts, it’s trying to load Open Sans for all headings when I’ve got Droid Sans and Droid Serif selected in the panel. I reverted my version of Wordpress back to 4.8.4 and it didn’t fix it, and I deactivated all non-essential plugins and tried to re-save the styles in the Goodlayer panel. The CSS was loading, but CSS headings was attempting to load Open Sans, which wasn’t loaded into the page, for some reason. Nothing worked until I reactivated The Luxury 1.07. I think there is a bug with 1.09, can you please advise? Thank you!
Hi,
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
RESOLVED – AND IT WAS NOT A PROBLEM WITH THE THEME! I don’t think this had anything to do with a theme. After further investigation, I think my client snuck onto the site and messed stuff up. I simply rolled back to a backup, installed the latest version of Wordpress, and then re-updated the theme to the latest version and it seems to be working fine now. But thank you for the quick response!
Hi! Can I update to WP 4.9?
Yes
Hello There, My support has been expired but I have a few questions related to some minor changes. I appreciate if you can help me here (I only asked for support once in the last 6 months).
1- On the header how can I move the “my account” tab from left to right next to the shopping bag icon?
2- Is there any way that I can change the shopping bag icon in the header to a different icon?
3- There is a ”.” next to the shopping bag icon on the header, how can I remove it?
4- In the bar below footer next to the copyright, there are some menu tabs such as home, product, term… How can I change them or remove them from there?
5- Why one of the layers on the first page, which is the moving watch is not showing in the mobile version?
Thank you so much.
Can please submit ticket in our support website? Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
- 2. We can guide where it is in theme code but you may have to customize the code for this one.
5. The video bg won’t be applied in mobile because the mobile browser is not supported.
Hello Again,
I found where in the editor to remove the ”.” and how to change the icon to shopping cart, however there is a bug in the editors section.
Under stylesheet when I want to make a change or to remove the ”.” is says: “There is 1 error which must be fixed before you can update this file.” There are some exclamation sign in the editor area. and it doesn’t let me make the changes, and if I somehow press update file it doesn’t change anything.
How can you remove this error from the site?
Also, where should I put the mailchimp popup code into the website so it works?
Thanks,
Hadi
Hi,
You can add this as your custom css to remove the ”.” out.
span.gdlr-menu-search-button-sep { display: none; }
Hello, Thank you, I added the code as custom css but it didn’t change anything. I guess its because of those errors in the stylesheet. Any advise?
What’s the page url that’s having problem please?
www.regalsecret.com
ok try this.
body .gdlr-top-woocommerce-wrapper::before {
display: none !important;
}
Thanks again, still not working. I tried different ways, such as adding it into the “additional style” under admin panel “The Luxury” or I added into the custom Css plugin, and also the main editor. Still doesn’t change anything. Is it because of the errors?
We tried checking your site but haven’t seen those css yet. Have you tried clearing the site cache ? Please also try this css as well.
body .gdlr-top-woocommerce-wrapper:before { display: none; }
I added the new code as well. You can check this out. nothing changed. Is there any specific place there that you want me to add the code?
You have to add it here: http://take.ms/FtCxf
And make sure that you clear all cache.
Thank you it finally worked
Hello, I am wanting to customise the light theme as opposed to the dark theme, however it’s the light theme that appears to be the available option. Please assist me in making the light theme the editable option..
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello wanted to know if the luxury dark/light responsive wordpress theme takes widgets ? and also if it can take those 3d model pics thing * don’t know the name sorry * the ones where its something you take a pic of in every angel and you can click your mouse on the item and can view the item in 360… want to know if it takes both of these items because thats what i would use it for
thank you please email back if possible simondiamond949@me.com
Hi,
First of all, Thanks for interest
1. Not sure what widgets? Do you have examples?
2. We don’t have this feature as built-in with the theme. You may need to seek for plugins for this.
Cheers!
here is on of the widget samples its a link for inventory… that i can add to my page http://technet.rapaport.com/Info/RapLink/Widgets.aspx also what plugin would i be able to add to your theme and would it work well with it? sorry I’m new to this kind of stuff so don’t know what I’m doing lol
Hi,
1. Yes, you can put the iframe code(widget) and and Js code in the theme.
2. I’m not sure about the plugin, you may try to google for that. I think it should be working fine
Thanks for interest by the way
Hello do you know the proper name for the 360 thing? so i can do a search for that plugin ? and also one more link does this work with it also ?
<iframe style=”height: 500px; width: 100%; border: none; overflow: visible;” src=”http://auction.hooverandstrong.com/ggIframe/?color=333333&bg=FFFFFF” width=”300” height=”150”></iframe>
thank you for all your help really needed it
Hi,
1. Sorry, I don’t know about that too. I haven’t used it before
2. Yes, iframe should be working fine
Hi there, I have been using The Luxury theme on my website for some time, and I really love it. It’s flexible and looks great, plus is very easy to use. However it has not been updated now for 18 months, and some elements are starting to break – it is getting harder to keep it working properly as a result. I desperately do not want to have to update my theme, for many different reasons including time and the fact that The Luxury allows me to be very well optimised for SEO. I’m wondering if you have any plans to update this theme as I’m desperate for it to work properly and have invested a lot of time (plus three purchases of the theme for various other websites) and ideally I would be able to keep it updated. Could you please advise?
Thanks and glad you love the theme!
Right now, this theme is pretty stable. But we also still provide update to make sure that it works with current WP version. However, if you find any bugs, please feel free to let us know. We’re willing to help fix it
However, about the element breaking that you found, can you give us some deep details with screenshot of it? We’re happy to check on it for you. Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Hi, that’s great news and thank you for your offer of help. The biggest problem I have at the moment is with Master Slider. It’s not the latest version and I can’t get into the actual slider to modify it. I talked to my host about it already and he advised it’s a plugin conflict, however I can’t delete the problematic plugin because it’s crucial for my sales process. Secondly, I found some months ago that the testimonial slider elements are not working well for mobile responsiveness. And the other major issue at the moment is that I am getting a PHP500 error when I try to delete a post, page or portfolio item. I can switch them to draft, but can’t delete them. Could you please give me an email address so I can send you login info and screen shots? I can’t seem to access the support system even though I have the purchase codes.
Hi,
Ok, can you copy the message in the conversation and send it through the form in my profile page?
I’ll provide you the latest version of the slider however, please note that we can’t help sorting out the plugin conflict issue because this is really beyond our support scope. In this case, you may try to disable all plugins and check one by one which conflict to each other.
About other issues, I’ll forward to the dev to check. Please also provide wp access and your site url as well.
Hi! I need “Zoom Magnifier” for product image but not working. Can you help me please?
Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
When i installed the required plugins and activing them – the Goodlayers importer one says “The plugin does not have a valid header” when I try to activate.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, tell me please if i buy this theme, i can make something for product open? I want when i clik on image product on home page to open the product, not only when i clik at open icon.
Hi,
You have to customize the code(or hire a coder to do) in this case. Currently, we need to click on the icon to go to single product page.
