28307 comments found.
The Instagram Feed stopped working today my site!
Hi there, sorry for the trouble.
Please update to the latest theme version 3.4.3 which fixes the issue http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Hi, ihave a problem with search, on mobile pages. search (dropdown) shows off screen: https://www.dropbox.com/s/hs44u6b9p7tgyuy/zoeken.jpg?dl=0 how can i fix this?
Hi there,
You can this CSS to fix the display of the search form. Place it in Theme options > Style > Custom CSS
@media only screen and (max-width: 48em) {
.header-search-dropdown .nav-dropdown.nav-dropdown-default{
left: -15em;
}
}
Did something happened to Instagram feed? its stopped working today
Hi there, sorry for the trouble.
Please update to the latest theme version 3.4.3 which fixes the issue http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
I don’t appreciate being ignored by support, please can someone help me with my outstanding issues that have been open for days now! thank you 
Hello Dani, apologies for the late response.
We have sent out a response.
I don’t appreciate being ignored by support, please can someone help me with my outstanding issues that have been open for days now! thank you
Hello Dani, apologies for the late response.
We have sent out a response.
Is there a way to change the button text color without hardcoding it into the css?
Hi there,
You can change the color of the button in the options to reflect the primary, secondary, alert, success and white. You can customize these colors in Theme Options > Style > Colors
I have had this for a while now never really used it due to the lack of documented support. Any chance you will update and document some new options on your site: http://docs.uxthemes.com/article/67-how-to-add-newsletter-signup-to-top-bar
One of the things I have yet to ever figure out (I have very limited knowledge of these things but I always find the answer online for what I don’t know yet for your theme I can’t find any help) is the newsletter thing. Your theme comes with an awesome preset newsletter popup, but no matter how many times I search online, and EVEN EMAIL your support when I had it, no one ever helped me enough to get what I wanted working.
Suggestion: Update your online documents for this theme. There are a lot of questions here and I bet you get even more emails, Use them to update your online information for buyers like myself who need the extra help.
Hi there,
Thank you for your suggestion and we will jump right into action to resolve this.
Are you still having trouble with the newsletter?
Hello!!! I’m spanish and I don’t write English well.
How do i put an image as a background in “Big Sale” template?
I have tested in many places and it does not work…
Thanks!
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll check it out.
Hallo. Do you plan to add the Google Pay icon to the payment icons?
Hi there,
You can place a request for this here https://uxthemes.canny.io/flatsome
my ux builder elements are showing up as “loading…” and they never load
Hi there,
Please ensure that you are running the latest version of Flatsome 3.4.3 and tune up your WP-Memory to at least 512M
i have done that but still no luck , i talked to your support and they said they logged in and everything was showing fine to them , i cleared my cache multple times treid different browsers and devices but still the same problem
Hi Ali,
We have sent a response.
1. Can I show featured image on single product page? Currently, the product featured image doesn’t show on single product page. 2. I want to show product average rating OR number of reviews next to the start on the shop page and category pages. https://snag.gy/G6HtzS.jpg. Check screenshot for reference.
Hi there,
1. Please shoot an email via support and we’ll check it out.
2. I’m unable to view the screenshot. However, to accomplish the request, you will need to edit the theme files.
I have stopped getting replies via email 1. What I am trying to say is, the product featured image is visible everywhere except the single product image. I assume this is because the image in product featured image is not included in the product gallery. but that’s not the case for demos. http://fzi4k1gk2dw3t0fqy18sw8qi.wpengine.netdna-cdn.com/wp-content/uploads/2013/08/282004-0427_2-247x300.jpeg this image is visible on http://flatsome3.uxthemes.com/demos/shop-demos/classic-shop/ and also on http://flatsome3.uxthemes.com/shop/shoes/all-star-canvas-hi-converse/. it’s not the case for my site. I already have a ticket open regarding another issue. No one replies. 2. Please check the corrected link https://snag.gy/G6HtzS.jpg which theme files are showing the review?
Hi there,
1. I have checked our helpdesk and the last reply was sent on Dec 27, we have not heard from you since then.
2. We have a setting for this in Theme Options > Shop > Category Page > Product Box.
Before I buy, does the regular license allow me to run this theme in my development environment and then in the live environment at the same time or is it restricted to one install/use only? Thx
Hi there,
Yes You can use the same license for your development server and Live Server.
Hello Team,
It showing Your purchase code is valid. Thank you! Enjoy one-click automatic updates. Still theme automatic updates not working,
Hi there,
Sorry for the trouble. Please see http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
Hi UXThemes I had purchased two copies of the theme. I am unable to install it because of the error “Parse error: syntax error, unexpected ‘[’ in /home/hsud03kidh7y/public_html/wp-content/themes/flatsome/inc/structure/structure-header.php on line 424” Can you send me a copy of the correct function-custom-css.php file please? Cheers Mohan
Hello Mohan, apologies for the trouble.
Could you try downloading the themes afresh and check again.
Hi UXThemesSupport, Did that. Now I have a different error. Parse error: syntax error, unexpected ‘[’ in /home/hsud03kidh7y/public_html/wp-content/themes/flatsome/inc/functions/function-custom-css.php on line 76 I am giving up on this version 3.4.3. Version 3.4 seems to be installing without any error. Can you please ACTUALLY try out the theme files before uploading to Envato and avoid frustrating the customer? Cheers Mohan
Please i cant find an updated code that will remove or hide the product titles in the shop/category pages. Your assistance would be very appreciated.
Hi there,
This CSS should do the trick. Place it in Theme Options > style > Custom CSS
.archive .name.product-title{ display: none; }
Hello,
I linked your theme. I have a pre-purchase question.
Does this theme have “Add to cart” and “Buy Now” option on mouse-over on any product. Now, to add an item into the cart it needs to click on Quick View or from Single Product Page.
Please visit this link for further clarification : http://prntscr.com/i0uxnb
Thanks in advance.
Hi there,
Yes We have a setting for that. You can check out our quick view here http://flatsome3.uxthemes.com/product-category/clothing/
Hi,
Thanks for your reply.
But I cant see “Add to Cart” option in Item. It is only shows “Quick View” on mouse over and then “Add to cart” is appearing.
Am I missing something ?
Thanks in advance.
I love this theme ! i am installing this theme for my store business .
Thank you for the support Ali
How can I add the reviews count next to the stars on shop/category page?
Hi there,
Go to Theme Options > Shop > Category Page > Product Box and check in Show ratings.
thanks a lot for your answer! i did that, but that enable the stars only, no review count appears. Is there a way to have either the review count (125) or the average rating (4.3 out of 5) next to the stars?
Hi there,
I’m afraid we do not have a setting for this. You will need to tweak the theme files.
please, correct the Russian translation for “Shopping cart” correctly “Корзина” in your version it’s a mistake. need be “кОрзина”
Hi there,
I will pass this on the development team right away. Thank you for the feedback
thanks, otherwise I have to manually change each time after the update))
I have the plugin http://www.woothemes.com/products/brands/ how can I put that products of one brand are show into a page? I try use this shortcode but not working, please help:
[ux_products style=”normal” type=”masonry” depth=”1” depth_hover=”5” brand_products brand=”bread” text_align=”left”]
Hi there,
You will need to use the plugin’s shortcodes to display the brands https://docs.woocommerce.com/document/wc-brands/?_ga=2.169863974.620867952.1516100531-1112044788.1512390789#section-6
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