6200 comments found.
Hi,
I have started to experience something weird on the website. I want the rows on my website with the full-width background color, but the ones I am creating new or updating don’t work as usual. I don’t know why it happens, because I’m copying and pasting the same elements over and over again. What I can do? You can see an example here http://www.wegame.es/catas-prueba/
Thank you for your support.
Hello,
You just need to choose Full Width for page template and under each row for type choose to be Full WIdth https://www.screencast.com/t/icxmoMIucjTgBest regards,
Select
Sorry, but I do not see the option of my page being Full Width. https://ibb.co/b55rmH Is it possible that it is because you do not have the theme updated?
Thank you for your support.
Hello,
It could be that page you are editing is set to be blog, and in this case you can’t choose template. To configure blog leave blog page empty in WordPress settings, and simply choose one of blog page templates when you edit that page.
Select
Hi again, It can’t be the blog thing because it happens on all my pages. I don’t have the option of the Page Template (and before I had). I have updated WordPress too but I don’t know what it can be. What can be happening?
Thanks again
Hi again,
Maybe you are using some 3rd party plugin which is causing some conflict so you can try to disable all 3rd party plugins one by one and to test every time, but in case that issue continues then you should get in touch with support team so they can check this on your end. You can contact them by submitting a ticket at https://select.ticksy.com/ and also please provide both WordPress and FTP admin credentials in your ticket.
Select
Video Player on WPBakery Page Builder not work on WP 4.9.2 (not show player on page) Please help fix bug
capscreen https://imgur.com/a/C2dmuHello,
Did you update our theme and VC to latest versions? If the issue persist after, please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate. Thanks
Select
Hi there- I just updated the theme to the latest version and I’m having the chrome scrolling issue where the content is scrolling over the slider. Can you tell me how to fix this? Everything is updated. Thanks!
Hello,
Please, check this article https://select.ticksy.com/article/9560 where this has been explained.
Best,
Select
I’m looking to create different font sizes for my header tags on a page but the “Extra CSS Class’ in the Text Block element isn’t being recognised when I add and call it in Custom CSS. Instead of adding the custom css to the text block it is adding it to the line above in the div wpb_wrapper.
www.new.castle33.com/our-services
Can you advise? Thanks Marcos
Hello there Marcos,
We are not sure on which class exactly do you mean. For example if you add custom class on a row it will be applied on a row tag https://www.screencast.com/t/eUN4fvlR
Best, Select
Hi, how can I make it tho have different header skin types in each slide. Changing light to dark depending on the slide image.
thanks
Hi,
Under each Slide you could choose Header Style https://www.screencast.com/t/dX50coHPhL3
Best,
Select
hi there, I have tried to load theme onto worpdress and it gives me error saying ‘are you sure you want to do this?”. I then tried to lod theem via FTP – the theme appears but each time i click on ‘activate’ it give me this error: Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/allfornuts/public_html/wp-content/themes/stockholm/framework/lib/qode.layout.php on line 2801
I have spoken to my host, and they have advised me to contact theme developers. Please advise?
Hello,
This error refers to low version of PHP on your server. Just contact your hosting provider and ask them to set PHP to be 5.4 version or greater. That should be helpful to fix this.
Best regards, Select
Hi there, I have checked the PHP version, and it is currently at 7.0. Why would this still be happening?
Hi,
Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access and our agents will investigate. Thanks
Select
Hi there, I am trying to do so but it says support has expired. While I understand that you will not provide support on theme changes etc, this is a crucial error which needs support regardless of support having expired. Please advise how to go about this?
Please, reach us here support@select-themes.com and provide your site URL with wp-admin access. Thanks
Hi there, I like your new demo page: http://stockholm22.select-themes.com/contact-us/ but what happens on the mobile version? How can people login or choose a different language? Also, is there a blog feature for the demo? Or can I use blog templates from another demo that is part of Stockholm? Do I do this by adding the page template from another demo to the theme on the backend?
Hello,
We added Select Login widget in Header bottom widget area, and for mobile, you could add it in Header top area. Yes, you are able to use any desired blog template on any theme. Please, check this screenshot https://www.screencast.com/t/3li7jmuFY7
Best. Select
Hi. I would like to ask you about the revolution slider. There is an information that the Revolution Slider is included free in the theme description. But I should say that it seems that it is not free. This plugin needs a purchase key for additional 25$. Am I right?I checked the theme downloaded folder. I opened a revolution plugin-license .txt (in “licensing” folder in the “Stockholm Main Files” downloaded folder) and there is an empty space near Item Purchase Code. I can’t use this plugin. Can you assist me? Maybe you could send me a purchase key to my email: roman.klyuchnyk@gmail.com. Thank you.
Hello,
Plugins that are required for our theme came bundled within it. There is no need for activation and extra purchasing. More about it you could find here https://select.ticksy.com/article/11039 For any further assistance, our support team is on your service at https://select.ticksy.com/
best,
Select
Hi there, I usually use your template for my websites but now I can’t find out any solution for a small trouble. I’m trying to put the title on the left to the page, just below to the logo, but I can’t do it. Is it possible to do it?
Thanks!
Hi,
Under each page you are able to set title area on desired way https://www.screencast.com/t/FSzsOsh65OZ And if you set for header transparency to be 0, then your content (title area) will be placed just after the logo https://www.screencast.com/t/h9l9jC6X We hope this is what you’re looking for.
best, Select
Ok thanks, but I would like to put the title on the left of the page:
http://prova.mosaiking.com/avis-legal/In fullwith mode. Is it possible?
thanks!
Hi,
Yes, you could align title text completely to the left on this page. Try to use this part of code:
.page-id-271 .content .title .container_inner {
width: 100%;
text-align:left;
}and paste it in Select Options > General > Custom Code > Custom Css.
Select
Ok, thanks!
I would like to make you another question. I’m trying to hide the date of POST GRID addon (in hover mode), but I cant. Is it possible? Maybe changing the visual composer code…
http://prova.mosaiking.com/qui-balla-amb-nosaltres-clients/thanks!
You are welcome. Try to add this part of code:
.vc_gitem-post-data-source-post_date {
display: none;
}in Select Options > General > Custom Code > Custom Css.
Select
Quick questions before purchase.
1. Is you theme compatible with Nginx? 2. What is the latest PHP version fully tested on your theme?
Thank you,
Hello,
Thank you for taking interest in Stockholm.
1) We didn’t test it with our theme so we cannot confirm compatibility.
2) Our theme is tested with PHP 7.1 and everything is working ok.
best regards, Select
Thank you for your answer!
Will consider it 
You are welcome!
Hi, Looking for a trusted person to setup and install my site. One that could support me while creating the site, so I’d appreciate a long term relationship. I’m somewhat familiar with Wix and Weebly, now starting form 0 with WP and Stockholm-theme. Experience or expert on the theme is super good bonus. Thanks, Lis
Hello,
Thank you for using our Stockholm theme and writing in! If you need any help with our theme and options, our support agents are on your service at https://select.ticksy.com/
Unfortunately we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com
Thanks for understanding.
Select
Hi! There is a problem with Select Slider and Google Chrome – navigation is not working. Maybe there will be some update or you know how to fix it?
Like on this page: http://pix.house/portfolio_page/wojowie_s/
Hello,
We just checked your page and as we could see everything is working fine with slider. Please, check this video we just made https://www.screencast.com/t/rS0gYq9m
Select
Hi There,
I was curious if there is a way to show portfolio items in random order or that the order automatically switches every hour/day.
Thanks in advance!
Hello,
You could try to add rand instead of params[order_by] inside the file we stated here https://www.screencast.com/t/SxRpskfH We hope it is what you’re looking for.
best, Select
Hello
I am on the theme rolland how to enlarge the main logo on the mobile version? because it is too small and on the computer version it is perfect
thanks you very much nicolas
Hello there Nicolas,
Try to use this part of code:
@media only screen and (max-width: 1000px){
.q_logo a,
.logo_wrapper {
height: 130px!Important;
}
}with your desired height value, and paste it in Select options > General > Custom Code >Custom Css.
If you need more help, please, submit a ticket on our support forum at https://select.ticksy.com/
Best regards,
Select
Hi There
I have been a very satisfied user of this template for well over two years and have even recommended it to several friends with startups
Last year I overhauled my website and changed the template completely. I now use the Pinterest Portfolio List as my homepage however think I may have come across a bug.
I just decided I didn’t want any action when the mouse would hover over my images.
When I select Pinterest Hover Type to Default – the row gap between my images would extend automatically. Yes this removes the the information showing up when the mouse hovers, which is what I want – however I want the row gaps to stay the same as they were prior this being selected.
Am I looking at a bug?
Also while trying to figure out this issue today, I installed an older revision of this homepage. I note it has now removed many portfolio images I had added between this revision update and the most recent prior this revision being installed.
I’d spent about 5 hours re-organising the layout of my images on my homepage, dragging the images above and below to reorder them atheistically… all within the portfolio page, and now it all seems to be lost. Even when I tried reinstalling a revision from earlier today, this ordering and these images within the portfolio page seems to have disappeared.
When I preview my homepage these images are still showing up in order, however I can’t seem to see them in the order I had them in on the portfolio list. Also since this reinstall of a revised version, when I add new portfolio images, they appear in the portfolio list per usual, with the same category as the other ones however these new additions don’t appear on the homepage pinterest list at all.
I’ve stopped making any adjustments in the hope you can help me with this.
Regards, Melissa www.foreverseen.photo
I also note I just updated to the most recent wordpress version and then the above issues started. Could this be related?
Hello,
Please, update our theme to latest version https://themeforest.net/item/stockholm-a-genuinely-multiconcept-theme/8819050/faqs/21715 and then update Visual COmposer by following instructions from here https://themeforest.net/item/stockholm-a-genuinely-multiconcept-theme/8819050/faqs/21716 After clear all the cache and test your site again. If the issue persist, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin aso our support agent could investigate and try to assist you there.
best,
Select
Hi Hi
Thank you for getting back to me so quickly.
Unfortunately although following your instructions, this hasn’t resolved the issues above for me. I’d like to submit a support ticket but my support has expired. Do I need to purchase more support? What if it is a bug… am I able to have a refund on the support?
Thanks
Hello,
You are welcome Sorry to hear this. If it was a bug or if our theme would not be helpful, since it is related to any plugin, etc, you could submit refund request for support extension.
Select
Ok great, thanks. I’ll purchase the support extension now. Thanks!
Hello
how to change the langauge because I am french on the page of the basket, for example calculate shipping or the button udapte cart?
thanks you very much
Hello,
All theme text strings are registered labels, and you can translate them with poedit software. You need to create translation file for your language and to translate theme labels. Use poedit software https://poedit.net/, load translation file from theme folder / languages, translate it, and name it according to WP Codex https://make.wordpress.org/polyglots/teams/ For further assistance, our support team is on your service at https://select.ticksy.com/
Best,
Select
hello
in the theme rolland how to add a small logo basket to the right of the menu at the top?
thanks you
it’s ok sorry i find
Thank you for the update. Glad to hear this is sorted out.
there’s an important issue with slider revolution and i wonder if other are experiecing it: basically the text boxes of each slide in the wp-admin/sliderRev do not look like on the live website: i set a 20% opacity and it looks good in wp/admin but than online the opcaity isn’t there and even some text bozes are larger or wider than they should. i haven’t done anything else to the default slide setting. change changed the background image and the text on top. i’m using Tilda demo. anybody found a solution for it. slider rev version 5.4.5.1
Hello,
We didn’t have reports like this previously. We will gladly investigate if you submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access.
Best,
Select
Thanks for your fast reply. i actually bought the theme about 2 years ago but, starting to use for a charity project only now, so the system does not allow me to send you ticket…is there any other way i can submit it,or can i be allowed to do it agian pls?thanks
You are welcome. We need to work by Envato market rules, since paid support system has been introduced 2+years ago. Also, since you are facing off customization issue with the plugin, we could recommend to check their newest official manual https://www.themepunch.com/revsliderjquery-doc/slider-revolution-jquery-5-x-documentation/ It could be the option you are looking for is explained there well.
Best regards,
Select
The Woocommerce child theme templates are STILL out of date. I renewed my support last time to get this resolved and it wasn’t. I’m not renewing support again unless I can get some help with this.
Hi,
In our latest theme update we added compatibility for 3.2.4 version of WooCommerce https://www.screencast.com/t/iYlbjJnE and lastest version of this plugin now is 3.2.6 where minor changes are added. So, you could use latest WooCommerce version normally, don’t worry about status of outdated files.
Best,
Select
Hi there,
How can we increase the speed of the carousel? We have tried a few values in the array of qode-carousel.php (/includes/shortcodes/shortcode-elements) but does not seem to take affect.
Thanks,
Byron
Hello there Byron,
Function for this is located in default.js file https://www.screencast.com/t/nErQ0U81lATn If you make any changes inside this file, you should save it, and then minify all content and replace content from default.min.js file and upload both new files on your server.Best,
Select
Thank you!
You are welcome!
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