Hi there,

This is AJ the theme developer.

First of all you, are correct, installation should be very easy and it is!

The installation error you were receiving was server related and nothing to do with the theme itself.

To fix your error all you have to do is increase the upload limit and/or memory limit on your server. This is a common issue with lower-end budget hosting plans. And the theme documentation has a whole article dedicated to installation errors if you do run into any problem: https://wpexplorer-themes.com/total/docs/theme-installation-errors/

- I don’t understand why you think you need to leave a comment on a “blog” for support. We do offer private support via email which is mentioned on the Support tab – https://themeforest.net/item/total-responsive-multipurpose-wordpress-theme/6339019/support – Not to mention the very first sentence on the support tab explains how to fix the error you were seeing when trying to install the theme.

And actually I see you did open a support ticket and my support staff send you a lengthy reply: https://cl.ly/p6CB

- Regarding installation on multiple websites. This isn’t mentioned anywhere, if you can tell me where you read that it would be fantastic so I can update it accordingly as it shouldn’t say that anywhere.

- The theme price is $59 which is very affortable considering all the amazing support and updates that are included with the theme. This is why a lot of our customers purchase the theme on a weekly or monthly basis for all their client work as they understand the value of a well coded and supported product.

After the Envato market takes 30% of the sale price and US taxes take another 30% there is little left to pay for a dedicated support staff, hosting for demos, marketing purposes and make a living. This is why themes cost what they do and we rely on customers purchasing multiple licenses. It’s not some sort of gimmick, but this is how theme developers make a living and there are a lot of expenses the end customer may not be aware of and a lot of time goes into supporting a theme and keeping it up to date.

Regarding refunds you can request a refund here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Of course sometimes customers get a bit heated when they run into an issue that they didn’t expect. Once they realize it was actually do to a server or user error they calm down a bit and are able to actually use the theme and see how great it is and decide to keep it. If that’s the case I am more than happy to help answer any pending question you may have and as always I am open to any suggestions for future improvements to the theme. I’m not trying to convince you otherwise, if you want a refund please request it, I am merely stating that if you want to give it a try and run into any problems we are here to help

- AJ

Hi,

This is Aj the theme developer.

• Unfortunately this isn’t possible since there isn’t a license available and each theme must be activated under Theme Panel > Theme License.

They will have to purchase a license for each customer. However, what we can do and have done in the past is provide a discount for bulk sales. For example, if your client knows they will at least use the theme for example 50 times this year they can bulk purchase 50 licenses for the year at a discounted rate. Each time they setup a customer site they can either manually add the license for them or give them their license code to activate the theme. We are working with a company doing something similar and purchasing 500 licenses a year.

Now..if they want to work with me to create something custom for their website/customers I would be open to that and we I can create a newly branded theme for them similar to Total with all the same features but not actually Total. And it can be customized to only include what your client needs so it’s super slim and fast (so only the post types, customizer settings and CSS they need). This would be something I would most likely charge by the hour as opposed to a one time fee, but depending on how your client’s budget I can work something out.

• I have not yet tested with Gutenberg because it’s still in development and things keep changing. But most likely when it’s finally finished and released I will probably have it disabled by default in Total. It has horrible ratings and it’s just not that good, I don’t even understand why WordPress wants to include it in core…

- AJ

Hi AJ

Thanks so much for your answer

I’m pretty sure they do not want eg. 50 licenses – but a customized or newly branded theme could be a great idea. I asked my own employees if they could make e new theme, but it would take us to long time, and it would not be half as good as your work and we really really like your work.

I can send you a list of those functions that is the reason we have pointed at Total, and a list of those functions we do not need (eg. Portfolio and many others – the end result is actually pretty simple). We need an extra custom post types or two but we can make these our self. Would you be able to send an offer for such a theme if I provide you with these info?

And I also do not think Gutenberg look even near by something I would send on to a client yet, but it was a specific question from this client

Linda Kristiansen

Hi Linda,

If you want you can email me privately at wpexplorer ( at gmail dot com ) with some further details that I can look at so I can provide some sort of cost/timeline.

Because the end customer is basically reselling the product there would have to be an added cost as well as it technically would be in direct competition.

Of course I would like to work on this, make some extra cash, etc…But in the end if all the client really wants is the page builder it would probably be much much cheaper for you to just start out with a free theme such as mine here – http://www.wpexplorer.com/elegant-free-wordpress-theme/ – (it’s 100% GPL/free so you can strip out or edit it however you want for your client). And then they just purchase extended licenses of the page builder they want to use and maybe even a page builder addons plugin or any other plugins that they need and bundle those with the free theme.

- AJ

You totally sold me on your theme, AJ. Fantastic support!

In my test theme, I already did turn off the hard crop and regenerate the thumbnails in Woo and the theme, but it was not lining up at the bottom on the shop and product category grids. Does Total theme have a setting for the images line up on the bottom? Thank you so much, AJ

Aj – the links I sent were not meant for you to fix, but just a visual reference. thx.

Hi there,

So the issue with bottom alignments is because of how HTML (websites) work. If your images aren’t all lining up at the bottom it’s because every image is a different proportion. And things can get a bit tricky with that because your images themselves aren’t equally proportioned to each other. In order for the images to all align vertically compared to each other they must be the same size as each other. Cropping would fix this, but if you don’t want to crop your images than it can only be done with some CSS and even then the CSS will only work if your images follow some sort of similar sizing that makes it possible to use CSS and have things look good still. For example if your vertical images are significantly taller and your horizontal images are significantly wider it will be hard to achieve a very nice look with the images all being bottom aligned.

Example: https://cl.ly/p5d0

Hopefully this makes sense and helps whether you purchase the theme or not.

- AJ

Hi,

You can change the slug via the Post Type Editor page – https://wpexplorer-themes.com/total/docs/renaming-post-types/

Or you can remove the slug completely from all custom post types – https://wpexplorer-themes.com/total/docs/remove-post-type-slugs/ – however, this isn’t generally recommended. The reason post types have slugs in WordPress is to prevent conflicts with pages, posts and media.

- AJ

Hi,

I am doing well, I hope you are also

So for the PHP code you don’t need much since you just want to display the title. Example:

// Only used for inside position
if ( 'inside_link' != $position ) {
    return;
}

echo '<div class="my-custom-overlay">' . esc_html( get_the_title() ) . '</div>';

Rename my-custom-overlay to whatever you want (make sure it’s unique and prefixed). Then you just need to add CSS to absolutely position the item, hide it by default and then show it on hover.

Every overlay has an “overlay-parent” classes added to the link before it. So you can target your overlay hover affect like this:

.overlay-parent:hover .my-custom-overlay { }

If you aren’t sure about the CSS you can always copy the css/html from an online tutorial like this – https://www.w3schools.com/howto/howto_css_image_overlay.asp

- AJ

Hi,

No it wouldn’t prevent you from anything. You are using the Post Type Grid module which supports any post type. The Blog Grid module is just unique to the “Blog” and it allows for sorting. Example: http://totaltheme.wpengine.com/base/portfolio/?filter=design (this is a portfolio grid module since I didn’t have a live example of the blog grid, but the blog grid works the same)

It doesn’t look like you enabled the filter on this page – https://stone-preprod.addb.fr/pt/noticias-2/ for the grid module.

- AJ

OH, i misread what you said. I thought i could keep using the Navigation Bar to filter the entries but i guess i’ll have to stick to the Grid’s filter. I have tested and it works.
The problem is that i needed to have the filter as a “sidebar” and not on top of the blog entries.
But just in case the client signs off on this solution, how can i set the custom link to go to “ALL” posts, when i am on a post single view?
As always thanks for your help.

Sorry if I confused you..

You need to enable the filter on the homepage. On the single posts you will use a normal menu that links to the homepage.

- AJ

Wow, ok version 1.6.2 is from 2014 so quite a bit has changed. But as long as you haven’t made any manual edits to any theme files then you should be pretty much ok to update. The best thing would be to go to the changelog first and read the important notices: https://wpexplorer-themes.com/total/changelog/ – for all versions released after 1.6.2 to see what big changes have been made (notices with red left border).

For example there has been some big changes, skins have been removed and some edits have been made to the Visual Composer (which as been renamed to WPBakery Page Builder).

In general you shouldn’t have any real big issues. But I do highly recommend backing up your website just incase. You should have backups of your site already (very important to keep backups of any website). The main reason for this is if someone ever made manual edits to the theme you can access those after updating and properly added them to a child theme instead – http://wpexplorer-themes.com/total/docs/child-theme/

In terms of actually updating. You have a few options:

• Use the Envato Market plugin which you can delete after updating. More info on the docs here: https://wpexplorer-themes.com/total/docs/update-theme/

• You can just delete the Total theme folder via FTP and re-upload (very important to delete it and not just override it since some files have been removed and if they still exist can cause problems).

• You can log into WordPress switch themes, delete the theme and then upload the latest version.

The most important thing I recommend is disabling ALL plugins while updating the theme to prevent any sort of conflicts. Once the theme is updated go to Appearance > Install Plugins and here you can update the bundled plugins before re-activating them.

Once all plugins are up to date then re-enable them.

And of course if you run into any issues or need any further help, just let me know!

- AJ

Fantastic! Thx for your help!

OK will append messages with your user name in the future to help make things easier on you… except I didn’t do that on the last reply to you a few minutes ago :/

Don’t worry about me man! I just feel bad if I don’t respond to you fast enough just because I didn’t see it

It’s all good man – now go back and check for red bubbles – there might be a few

Ah sorry! I forgot about the under construction part. Doh. Off now

Excuse the site, it’s in a bit of a mess (the slider) as it was transferred and I haven’t resolved the slider images getting lost.

Thanks, I can see the site now

Ok so if you are going to do colored menu items I would recommend first switching your header style: https://wpexplorer-themes.com/total/docs/header-styles/ as well as setting your site to the boxed layout so the colors can look nice – https://wpexplorer-themes.com/total/docs/theme-layouts/

And increasing your logo size which is currently restricted by the shrink header settings in the Customizer – https://www.youtube.com/watch?v=sUxnwB0JQGU

To style three where the menu is centered below the logo and you’ll want to add some CSS to evenly spread out the menu items.

I would also recommend removing the search and shop icons from the menu (can be done in the Customizer).

So the CSS would look like this:

body .navbar-style-three {
    border: none;
    background: #444;
}

.boxed-main-layout #wrap .container.navigation {
    padding: 0;
}

body .navbar-style-three .dropdown-menu>li {
    width: 12.5%;
    display: block;
    float: left;
}

body .navbar-style-three .dropdown-menu > li > a {
    font-size: 14px;
    font-weight: bold;
    color: #fff ;
    height: 60px;
    line-height: 60px;
}

#menu-item-4732 {
    background: #fbba36;
}

#menu-item-4942 {
    background: #f49516;
}

#menu-item-4972 {
    background: #fbba36;
}

#menu-item-4972 {
    background: #eb526b;
}

#menu-item-5412 {
    background: #b32e66;
}

#menu-item-4790 {
    background: #80b1e0;
}

#menu-item-4938 {
    background: #88aa69;
}

#menu-item-4937 {
    background: #9db357;
}

#menu-item-4941 {
    background: #77c8f1;
}

Your menu final result would be something like this: https://cl.ly/p2Pt – which I think is more or less what you would want.

Of course you’ll want to pick colors a bitter better following the rainbow perhaps so it looks best, I just chose random ones from your logo.

- AJ

Hi there,

WooCommerce is a free plugin available in the WordPress repository so no need to have it in Total. Simply go to Plugins > Add New and search for it so you can download it.

- AJ

Thank you

Hi,

This happens if you changed your Envato username. What was your old username so that I can delete the previous account?

- AJ

Never mind I can see your previous username on your profile page, I’ve removed you so you should be able to log in now. And of course you can always ask questions here as well if it doesn’t need to be private

- AJ

Hi,

It is possible via the option in the theme mentioned here – https://wpexplorer-themes.com/total/docs/remove-post-type-slugs/

However, there is a reason WordPress has slugs on custom post types and it’s to prevent conflicts with pages, images and posts. So if you do this you need to make sure you don’t have any conflicting slugs.

Depending how many items you are moving you can also just 301 redirect the old URL’s to the new ones and it Google will pass on the link juice.

- AJ

Hi,

Yes it should still work you can see the default function and filter at framework/conditionals.php – https://cl.ly/p2Ko

However, if you disable the readmore button manually in the Customizer – https://wpexplorer-themes.com/total/docs/blog-builder/ – then it will never display. Can you make sure it’s enabled there?

- AJ

Hi,

A child theme is ONLY for making advanced modifications such as those found in the sample snippets: http://wpexplorer-themes.com/total/snippets/

If you don’t plan on making any advanced edits or hiring a developer to make edits on your behalf then you don’t need a child theme.

An of course if needed later on you can always install a child theme whenever. So if you don’t need it, don’t bother with a child theme until you do need it

I hope this makes sense, let me know if you have any followup questions!

- Aj

I got it now. Thanks a lot!

Hi,

You could add this code as well to move the order review table.

remove_action( 'woocommerce_checkout_order_review', 'woocommerce_checkout_payment', 20 );
add_action( 'woocommerce_after_order_notes', 'woocommerce_order_review', 10 );

The problem is because of how WooCommerce works you’ll be left with a heading that says “Your Order”.

The easiest thing to do is to copy the file from the plugin at woocommerce/templates/checkout/form-checkout.php and add it to your child theme (with the same folder structure) and alter the HTML.

- AJ

Hi,

You shouldn’t need an API key for the WPBakery Google Maps because it takes a full embed code unless you are using a 3rd party map addon which requires an API or you aren’t entering an embed code which should look something like this: https://cl.ly/p1CN

News: I just added the embed code again, and now it works! Apparently there was something wrong with the code that my colleague had added. Don’t know where he got that from. Sorry to have bothered you with it.

No worries, I’m just glad it’s working now Awesome!

Hi,

- By default the custom fields are hidden in WordPress and the Page settings are visible unless someone enabled the custom fields under “Screen Options” (top right of the WP dashboard when editing a post) and disabled the Page Settings.

The documentation explains how to add staff members which references the staff settings: https://wpexplorer-themes.com/total/docs/staff/

- Please have a look here for enabling the page builder on other post types – https://wpexplorer-themes.com/total/docs/enable-disable-vc/ – it is disabled on staff by default because generally people use the staff to add bios only and don’t use the page builder.

- AJ

Excellent, thank you!

If you need anything else just let me know! And I realize over time docs may get outdated so if you find any online docs confusing our outdated just tell me and I’ll update it right away

- AJ

You can either change the default accent color of the theme which changes the blue everywhere – https://wpexplorer-themes.com/total/docs/accent-color/

Or you can use a little CSS:

body .wpex-carousel .owl-dot.active {
    background: #000;
}

- AJ

Of course! You have 2 options:

• Create your custom post layout with the page builder – https://www.youtube.com/watch?v=eGYuBjqkj8Q

• Or you can use some code in your child theme to insert a new “area” to your blog posts like this snippet example – https://wpexplorer-themes.com/total/snippets/single-block-blocks-filter-4/

Example code:

// Add new option to the customizer
add_action( 'wpex_blog_single_blocks', function( $blocks ) {
    $blocks['excerpt'] = __( 'excerpt', 'total' );
    return $blocks;
} );

// Add Excerpt output for the front-end
add_filter( 'wpex_blog_single_layout_blocks', function( $blocks ) {
    $blocks['excerpt'] = function() {
        echo wp_kses_post( do_shortcode( get_the_excerpt() ) );
    };
    return $blocks;
} );

- AJ