2102 comments found.
Unable to add any new item using the visual composer. Can you please check and fix this issue.
Hello Qubesys, please check the reply we made to your second comment.
Kind Regards,
Hello,
Our client’s team page uses the staff module and by default is set to masonry style. Is there a way we can set it to grid style, so all of the boxes are equalized?
Here is the page: https://bladdercancercanada.org/en/medical-advisory-and-research-board/
Thank you, Avery
Hi LMACOMM,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Support Forum: https://tranmautritam.ticksy.com
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
the theme does not show updates along with other WordPRess, theme and plugin updates. I have to go into themes page manually to see if there is an update. This is a royal PITA as it means the updates are not detected unless I just happen to do that, so I cannot use ManageWP to install them. Can this be fixed?
Hello Russmichaels,
If you want to activate the auto update for themeforest related theme or plugins you can install the envato market plugin link : https://github.com/envato/wp-envato-market
You can also check our article on how to automatically update the theme : http://www.wpexplorer.com/envato-market-plugin-guide/
Do not hesitate to contact us on our forum if you have any other questions.
Regards
I already installed that plugin over a year ago, and that is the only reason I am even able to update the theme at all. However it says “Additionally, if a theme or plugin update is available you’ll also be able to see it on the core WordPress updates page by clicking on the refresh symbol in your admin navbar or by clicking on Dashboard > Updates. From here you can process your update per usual by selecting and updating your item.”
But this does not happen. As I said, I have to go into THEMES page to find out if there is an update. Which means it does not get picked up by ManageWP.
Hello there,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Support Forum: https://tranmautritam.ticksy.com
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Sorry, but I don’t want to pay for another 6 months support just to get such a generic question answered.
Dear russmichaels, thanks for contacting us!
First, we are sorry that you are having the problem with our theme. If you didn’t find what you needed in the Theme Documentation ( http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html ) and needed help, you will need to create a support ticket on our Support Forum ( https://tranmautritam.ticksy.com/ ).
Since Envato policy changed we are asking all our customers to contact our support team to get help, we don’t make any exception and treat every person the same way.
If your questions are about bugs or issues related to the theme, then you can create a ticket under the “Pre-sale” category, and our team will check and make a fix in a future update. Our support also doesn’t cover 3rd party plugins support, or modifications request so you even if you have access to support our team will not help you make modifications or customization to the theme.
I hope you can understand how our teamwork if you have any additional questions or something that isn’t clear do not hesitate to re-contact us.
Again sorry for the inconvenience and thanks for your understanding.
Regards,
Tranmautritam
I also have experienced an error with the WooCommerce cart – it shows as empty, despite items being added. I have tried disabling all plugins, clearing cache’s, etc., nothing works. The problem started after upgrading theFox thtme from 3.1.4 to 3.2 – I am also losing orders because of this. I have a website backup from 02:00 14-Feb (prior to upgrading to theFox 3.2) which I can restore but this will take 1-2 hours.
Is your new update going to be available in the same timeframe?
I see 3.2.1 has just been uploaded- I’ll update & test
The new update should be ready really soon, you should receive a mail from envato when the updated is accepted and ready for download.
Again sorry for the inconvenience and thanks for your patience.
Regards
I can confirm that version 3.2.1 resolves the cart error introduced in version 3.2 – thank you for the fix
Thanks for confirming @SamTucker. If you need any help in the future, feel free to contact us via support forum: https://tranmautritam.ticksy.com
updated today and woocommerce cart is giving 500 error. Is there any fix? Or a way to kept back update?
Hello,
Did you update the theme and the plugins?
We told our dev team about this issue and they will check and make sure the newest update is working correctly, we will re-upload a new update if we find a problem.
Sorry for the inconvenience and thanks for your feedback.
Regards
yes already update the latest version of theme and plugins. after installation faced this issue
our sales currently stop. so need help on this. 
Our team is working on a new update as we speak, it should be ready in 1 our 2 hours max.
Sorry for the inconvenience and thanks for your patience.
Regards
Hi,
Can you make The Fox compatable for WooCommerce 3.3.1? Thanks.
Greatings Robbin
Hello,
Our team is currently working on the next update, it will be ready before the end of the week.
Sorry for the inconvenience and thanks for the patience.
Regards
Where i can find the page category.php? Because i want to add a custom script to show category description. Thk
Hi Leoni_design,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
https://tranmautritam.ticksy.comSorry for this inconvenience.
Have a nice day!
Kind Regards,
Hi team! After the last update, the Visual Composer don’t show the pages layout in admin. In front everything is Ok, but i can’t make changes in admin, because the VC show me the page without any items. After inspect the page in admin with CHROME Console, i see this: post.php?post=58&action=edit:4566 GET http://stilianpenev.eu/wp-content/themes/thefox/images/vc_icons/vc_timeline_date.png 404 (Not Found)
Afer upload some image and rename it with this name, the problem is still in the VC, only the error in console is gone. Any ideas?
Hi there,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
https://tranmautritam.ticksy.comSorry for this inconvenience.
Have a nice day!
Kind Regards,
Thank you! Have a nice day!
“Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” That’s bad!
Hi sppenev,
thanks for contacting us!
First, we are sorry that you are having the problem with our theme. If you didn’t find what you needed in the Theme Documentation ( http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html ) and needed help, you will need to create a support ticket on our Support Forum ( https://tranmautritam.ticksy.com/ ).
Since Envato policy changed we are asking all our customers to contact our support team to get help, we don’t make any exception and treat every person the same way.
If your questions are about bugs or issues related to the theme, then you can create a ticket under the “Pre-sale” category, and our team will check and make a fix in a future update. Our support also doesn’t cover 3rd party plugins support, or modifications request so you even if you have access to support our team will not help you make modifications or customization to the theme.
I hope you can understand how our teamwork if you have any additional questions or something that isn’t clear do not hesitate to re-contact us.
Again sorry for the inconvenience and thanks for your understanding.
Regards,
Tranmautritam Team
Hello! How I can add icon fonts or sets to this theme or menu items?
Dear soccerfan,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I’m sorry, but my support of your theme has epired and I can’t open ticket. I read previous question from another user and I think if you solve this problem you can say me how it can works. If you need I can send you my purchase code and personal e-mail. Sorry again
Dear soccerfan, thanks for contacting us!
First, we are sorry that you are having the problem with our theme. If you didn’t find what you needed in the Theme Documentation ( http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html ) and needed help, you will need to create a support ticket on our Support Forum ( https://tranmautritam.ticksy.com/ ).
Since Envato policy changed we are asking all our customers to contact our support team to get help, we don’t make any exception and treat every person the same way.
If your questions are about bugs or issues related to the theme, then you can create a ticket under the “Pre-sale” category, and our team will check and make a fix in a future update. Our support also doesn’t cover 3rd party plugins support, or modifications request so you even if you have access to support our team will not help you make modifications or customization to the theme.
I hope you can understand how our teamwork if you have any additional questions or something that isn’t clear do not hesitate to re-contact us.
Again sorry for the inconvenience and thanks for your understanding.
Regards,
Tranmautritam Team
I see several Portfolio options in the demo, but is there a gallery option? Just a grid layout of images, then click to enlarge.
Dear kdenkers,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Your documentation has incomplete (or missing) data in the “How to import your demo” http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#demo-import
Can you please fix this and also tell me how to import the Menu and widget with it’s configuration without having to recreate from scratch. Your demo doesn’t cover this part. it just says set it “Step 6 – Done! But you still need to set the Menu, Widget, Homepage.” I went to the menu and widget and it’s missing the menu links and widget parts.
https://lh5.googleusercontent.com/XQWQhsg_FQRtEmCbSQREoU0zeqPfqerdRV7g0l0ZTyeDVSmdw9YCgW6Z_Sjb5T5COFCSxYXnRzMnbMA=w3840-h2005this is one of the links, but you can see the there’s missing images.
Hello Mbx,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
https://tranmautritam.ticksy.comI’m telling you your documentation is broken and you tell me to take it up with support? Cmon. Instead of giving a copy and paste response can you please address what I stated instead.
Thank you.
Hello Mbx,
Thanks for responding, We will fix it asap. I appreciate your information. In case you need any help at the moment, feel free to leave us a message via Support Forum: https://tranmautritam.ticksy.com
Have a nice sunday,
Regards,
tranmautritam
are you able to tell me how to import the menu correctly with all the current pages? Can you update your documentation to explain how we can import the menu and configure it, please.
Please check our documentation on how to set the menu : http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#menus
If you want to use the one we are using in our demo we need to have more information about which import you made and you made it, so please contact us on our support forum.
Thanks in advance.
Regards
I’m importing the classic demo, when I followed your documentation, it doesn’t mention on what happens when the menu links aren’t available after the import. This should be addressed here so others know what to do so it won’t raise more questions for other users facing the same issue. I’ve imported other theme demos from other authors and never had this problem. So what’s causing this issue with your Theme/demo.
Hello there,
All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
https://tranmautritam.ticksy.comSorry for this inconvenience.
Have a nice day!
Kind Regards,
I think you’re not understanding what I’m asking. I know how to build create menu links. I don’t need support for that. What I need to know is the following. When importing your demo (classic version), do you have to rebuild the entire menu or should the menu and all it’s links/settings will also be automatically there and all you have to do is assign it a location (configuration). Please don’t auto direct me to support just because it’s convenient for you. Thank you for your help thus far. This isn’t a super technical question. Also the documentation image is still broken . http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#demo-import
hi, have been using this theme for a long time. great job. just quick question. i need the demo of only shop page. is that something i can find? dont want to import everything since it can break current website. thanks
Dear CorpusCallosum,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi there! Pre-purchase question: Does the theme or demo) have any examples of media players that are included (both audio + video)? Thank you!
Hello, thanks for contacting us!
In the demo we only have video set as background or video that open in lightbox.
With our theme you should be able to add any video iframe or embed video or use the Slider revolution if you need more complex effect.
Regards
Hello, I just updated the last version of thefox theme on my site and all plugins working well. Everything seems to work but I think there is a theme error on the shop page. The theme treat the categories as a product by displaying it next to the products. I have the categories on the sidebar correctly but I can’t not delete the category on the main content of products. I tried to do it manually using the CCS but affects to all products display. On “Shop page display” is already selected SHOW PRODUCTS and NOT products&Categories.
Could you please, let me know if this is a theme error or not before I decided to renew the support help.
Thank you,
Dear asandy,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello, I tried for months now to get an answer on simple question. Also tried the support forum. Only ask for demo contact page with select field, cant figure out how to get arrow styling with Font Awesome.
Dear Hans01 ,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Noticing a few bugs in the theme. IconBox Type12 – The button does not display as a button. Instead, text in the Main Text area is acting as a button with hover and rollover as well as the active link. Also, the hover states are not displaying as selected. Promo Box – Style1 – shows code on the page and does not display. Style 2 and Style 3 also have button and text display errors.
Dear RHDforJTB,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
I tried following your link: http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#theme-update-wordpress, which tells you how to re-upload the them and when I went to resinstall the them I get this error. Destination folder already exists. /home/content/a2pewpnaspod05_data02/09/41518409/html/wp-content/themes/TheFox/. And now my website isn’t even working correctly because the theme is gone.
Hello, the frontend editor has always been deactivated for our theme, if you need more information please contact us on our support forum.
If you have this error go to your ftp and delete the theme folder, this should fix the problem, if you need help please contact our support.
Regards
I have updated this theme to the newest version and I no longer have the Visual composer Frontend button so I can edit may pages. Is there a way to bring it back?
Hello, the frontend editor has always been deactivated for our theme, if you need more information please contact us on our support forum.
Regards,
If you have this error go to your ftp and delete the theme folder, this should fix the problem, if you need help please contact our support.
I guess my question was how do I edit the page then if for some reason I only have access to the code version of the page and not the drag and drop version that I had previously? That seemed to have disappeared. Visual Composer doesn’t seem to be working. And it says it needs to be updated.
I guess I meant the backend editor is not showing up. I just know there is nothing there when I go to edit my page expect when I click classic mode it shows up.
Dear jermoore,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, I noticed that even when I set settings “Front page displays > Your latest posts” and “For each article in a feed, show > full text”
for the blog posts in homepage, it is always showing “summary + read more”,
so i am thinking if this is a known glitch for thefox theme. Because when i changed to 2017 wordpress theme, it is showing the full text blog post.
you can see my website here http://affinixygames.com/
Dear alienflaky,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello Guys! I’m using the Fox theme and i’m trying to figure how to place a responsive picture on the Row backround image without using a plugin! Many thanks
Dear alex-aguil ,
Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
