28333 comments found.
Hi ! Can u fix the compatibility with WC 3.3.0 please? Many bugs after the update :/ Thanks !
Hello Joss,
We’ll be pushing an update to address the WooCommerce 3.3. Kindly keep an eye on the changelog.
hi
i have updated my site to Woocommerce Version 3.3.0
and then website broke
and in back end i got this
Your theme (Flatsome) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
http://www.airchaser.com/new/could you please check it out ?
thank you
Hi there,
The development team is working hard to release an update for WooCommerce 3.3. Please keep an eye on the changelog
Hey! 
In your theme how to show CF7 in two columns? It doesn’t work with the normal shortcode. I wrote
But they show up in two lines, not next to each other.
Hi there,
You will need a bit of HTML. Please place this code in your form
<div class="flex-row form-flat medium-flex-wrap">
<div class="flex-col">
[text ZIP-code placeholder "Your Zip Code"]
</div>
<div class="flex-col">
[text your-company placeholder "Your Company"]
</div>
</div>
Hey thanks for your answer. I tried this, but it looks very different from the rest. See here http://skarpeknive.dk.linux114.unoeuro-server.com/bestil-knivslibning/
I would like to know how I can get the product boxes in category pages all in the same height. For instance: when a product has a longer titel, the whole box has also more height than others. They should adapt all to the maximum size (otherwise it looks sloppy).
see printscreen: https://imgur.com/bStG255
Hi there,
You can use a bit of CSS to fix this. Place this CSS in Theme Options > Style > Custom CSS
.box-text.box-text-products{
min-height: 150px
}
.box-text.box-text-products .add-to-cart-button{
position: absolute;
bottom: 0;
}
Hello, is it possible to show a logo in the overlay search screen? So you see logo and below that the search bar after clicking the search icon.
Hi there,
I’m afraid we do not have a setting for that. You might need a bit of customization to achieve this.
Hello, how do I remove the spacing at the top of the pages with the Scroll-to element. I will not use the sticky menu so I do not need that space.
Hi there,
You can remove the padding with a bit of CSS.
Could you please inform me which css class or script?
?
Hello.
Can flatsome have a wider width than 1060px? This width was fine a few years back, but screens have become wider now.
Hello Dimitri,
You can set your custom width in Theme Options > Layout > Site Content Width (px)
Thank you. And what is the maximum width allowed?
Hi guys,
great theme! 
How can i change the “sale Bubble” style?
I can change only the backgraound but not che Blu text and border…
Thansk a lot! L.
Hi there,
I’m afraid we do not have a setting for this and hence you will need some CSS to customize the elements. Try out
.on-sale .onsale{
color: black,
}
.on-sale{
border: 1px solid blue;
}
Hi, I have your theme installed, i just want to know how to remove part of the footer or where to do this, ive tried all options however one section i can not remove the part with the credit cards/ Visa paypal and the text Our Store. Can you let me know how to remove this section? www.securityod.com
Thanks Ryan
Hi Ryan,
We have a setting for this here Theme Options > Shop > Payment Icons > Placement and uncheck Absolute Footer
Cheers will do this now, thank you 
hi there, i would like to know how i setup parent custom menu link in mobile menu to be used as dropdown with an anchor. thank you
Hello Travis,
Create a menu as shown in this tutorial http://docs.uxthemes.com/article/51-3-2-menu-dropdown and set the menu location as Main Menu- Mobile https://www.useloom.com/share/9bdf1f5f37784aa1bc44a494f28b3072
Hey, What is the easiest way to make the single product gallery thumbnails to bullets, just as the slider on the first page?
Thank you!
Hi there,
I’m afraid we do not have a setting for this. You will need to edit the theme files to achieve this.
I was thinking about removing the hook for the image and inserting a shortcode via the do_shortcode() with some plugin for showing product images, what do you think? Or maybe a woocommerce hook?
Hi there,
Yes That would work.
You could also try replacing the product images with the slider in the custom product Page Layout http://docs.uxthemes.com/article/245-how-to-create-a-custom-product-page
Pre-sales question: I’ve been playing around with the theme on a colleague’s site, and I wanted to know, is there a way to remove the logo from the header? Sometimes I don’t want a logo in the header, but when I tried to remove it, it replaced it with the Site Title. I want the option to not have to have a logo section in the header, is that possible? Or do I have to use code to remove that part from the header?
Other than that, this is a great theme that I will more than likely refer to many of my clients!
Hi there,
I’m afraid there is no setting to remove the logo from the header. You will need some code to remove the logo.
I have problem with UX Builder. It displays the “Loading UX Builder” message when I am going to edit a page.
https://ibb.co/gPgPm6Hi there,
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
Hi there,
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
Hello!!
I’ve already checked and everything looks good. https://ibb.co/dNr8g6 I have the latest version of the Theme https://ibb.co/kMqUomAny idea what else I can do?
Any news on this?
Hi there,
Please shoot an email via support and we’ll look into it.
Hello, some time ago in the “my account” page, there was a left sidebar with usefull links, and the user avatar also. Now is completely gone and I can only see big buttons (orders, address, etc..) What happened? There is an option to activate that sidebar again? Thanks!
Quick update, Flatsome version 3.3.5 had that sidebar, it was very usefull because it was visible in every subpage of my-account (orders, addresses,dashboard, account details…)
Hi there,
Please edit the My Account page and set the page template as WooCommerce – My Account
Oh finally my sidebar is back! 
It was simple after all!
Thank you!
How do I disable the ‘Sale!’ badge? I add custom css in the customizer, but it only removed the text, not the color of the badge. Is there a simple solution?
Hi there,
You can add this snippet in your functions.php
add_filter('woocommerce_sale_flash', 'woo_custom_hide_sales_flash');
function woo_custom_hide_sales_flash()
{
return false;
}
Thanks! It worked. Great service.
Hi there,
Please shoot an email via support and we’ll look into it.
Just letting you know about a bug ive spotted with the latest version, if you add a product to cart from the “You may be interested in…” section it adds the product but all the images in the cart disappear:
https://www.dropbox.com/s/s15ivitgtdyb22t/flatsome-cart-issue.PNG?dl=0works fine with the default storefront theme plus its a new clean installation with very few plugins.
Hope you can fix it!
Cheers
just to add thats with “Enable AJAX add to cart buttons on archives” – it does work fine with this disabled
Hi there,
I have tested this on my end and it is working well.
Hi just following up to let you guys know the bug is still happening with latest version, only happens on the cart page with both “LAZY LOAD IMAGES” enabled and “Enable AJAX add to cart buttons on archives”.
can see a video here: https://youtu.be/JVfZ9rTJXvU
and to see it live add this item to cart: http://woocommerce-157635-454317.cloudwaysapps.com/product/daisy-bag-sonia-by-sonia-rykiel/
Hope you can fix it!
Cheers
Steve
Hi, when attempting to update to the latest version 3.9.2 i get the following error; Parse error: syntax error, unexpected ‘[’ in /home6/*/public_html/wp/wp-content/themes/flatsome/inc/functions/function-custom-css.php on line 76 I have tried removing the [ but then there’s another error and another etc. Is the latest update file corrupt?
Hi there,
Seems your downloaded file has become corrupted somehow. Please try downloading the theme files again.
I didn’t download the file at all. It was from the update area in Wordpress.
Hi,
the datepicker Styles are missing (days pop up, but with transparent background etc) The JS is working (I can select a date).
For testing, I deactivated all plugins (first try: all except WooCommerce, second try: all except WooCommerce and NinjaForms), deactivated my child-theme too – to no avail.
Where are the styles located?
WP: 4.9.2 WooCommerce: 3.2.6 Flatsome: 3.4.3
Thanks!
Hi there,
Please elaborate in an email via support and we’ll look into it.
Hi, I had a problem with variable products not showing their prices. I just fixed this problem in this way: (please check your theme to avoid this in your next update)
1- add this file: ‘flatsome-child/woocommerce/single-product/add-to-cart/variable.php with this code: https://goo.gl/UXymFj
2- Add this code to functions.php: ‘function filter_woocommerce_show_variation_price( $variation_get_price_this_get_variation_sale_price_min_this_get_variation_sale_price_max_this_get_variation_regular_price_min_this_get_variation_regular_price_max, $instance, $variation ) { return ($variation->get_price() === ”” || $instance->get_variation_price( ‘min’ ) !== $instance->get_variation_price( ‘max’ )) ? ‘ ’ . $variation->get_price_html() . ‘ ’ : ‘ ’ . $variation->get_price_html() . ‘ ’; }; add_filter( ‘woocommerce_show_variation_price’, ‘filter_woocommerce_show_variation_price’, 10, 3 );’
This is related to ticket ID: 58572 where Ahmed was unable to help me.
Hi there,
Thank you for your input and good luck with your site.
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