39367 comments found.
Hi,
We updated to latest version bot wordpress and Avada so Fusion Builder stopped working in admin.
I believe it’s a bug, prior version stopped working on Mac on previous update 5.4. so we updated, now we can’t do anything.
Hi there
I can confirm that there is no bug related to the Fusion Builder and the update is working as expected. Please double check that you followed the update instructions carefully. Also note that you you have valid support, please create a ticket using the link below if you need assistance with this
These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi I am trying to renew my support. My CC will not be accepted? My CC company says their is no problem with my CC. So now what? How do I renew my support?
Hi there
Unfortunately we have no control over the purchasing process, it is solely managed by Envato. Please contact then directly by creating a support ticket here -> http://bit.ly/2cP0Xbm – explain everything to them and they will sort it out for you
In the meanwhile, whilst that is getting sorted out, if you need urgent support help please send an email to -> support@theme-fusion.com and reference this Themeforest comment
We look forward to helping you!
Thank you, MB
Sir, I am using your Avada theme. Can you let me know how to translate my site into Indian Languages like Hindi, Oriya, etc? There are many plugins but all are meant for foreign language. Can you please help me out of this?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
- Avada is 100% translation and RTL ready, please see our detailed help files on how to translate your theme -> http://bit.ly/1IL657F
- To manage multiple languages in your Avada site, we suggest you use the WPML multilingual plugin for that -> http://bit.ly/1Q1Kxdi
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi everyone,
I have problems with the combination Yoast SEO and Avada Theme
if i active Yoast SEO there is no more fusion builder ??
I have every latest version running ! Someone with the same problem or with a solution?
Thanks
Hi there
Right now there are no reported issues with the latest version of Yoast SEO and the Avada theme, compatibility is 100%. Check the Avada Status page to see if you need to adjust the servers WP Memory Limit -> http://bit.ly/1T5luaR
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
how we can make product signal image slider autoplay
Hi there
I am sorry, I am not clear on what it is you are asking. Can you please explain that again?
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello
I’m working for a school projecrt on a page but it is acting strange. On my browser (chrome and safari) it’s only showing 1 thing on the page and not all the content while on my phone it is showing normally www.sandorvdberge.nl/stageverslag
Kind regards
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
The sliding bar is in my footer for some reason, i need this addresses ASAP, as it’s where the login form lives, and is the access point for membes on our site. I cannot open a ticket, b/c my support has ended, and I’ve made no chagnes but updated to the latest versions of Avada & WordPress… thanks in advance for addressing this urgent matter
Hi there
This is definitely no something that has been reported as an issue, post update. Please ensure that you followed the update instructions and importantly, cleared any cache plugins and browser cache after you updated and check this again
These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Thank you, MB
How can I change the size of an image when inserting it using the builder? I don’t see any options for changing image sizes on a page.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
- When an image is uploaded to the media library, there are several image sizes to choose from in the image dit settings -> https://d.pr/i/9coOKb
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, is there currently a way to insert URL link into gallery images when using the GALLERY option?
Hi there
You can open gallery images in a lightbox however there is no option to add custom URL’s to gallery images
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi avada team. i buy your theme, i need to change lenguage, how I can do?
Hello @marcomerisio
We do have a complete and detailed documentation on how you can translate our theme to any language or multi languages and you can read it here please => http://bit.ly/1IL657F
However if the issue persist please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, my client updated the theme without ask me and the site had a very old version of the theme now the site only shows a lot of broken shortcodes, I need to fix that, is there a way to have a old version of the theme and plugins (before the shortcode change to [fusion_)
Thanks!
Hello @emer206
Did you try and run the conversion again from the system status page? that should fix your issue for you right away, please read this article on how to run the conversion again manually here => http://bit.ly/2omUFVq
However if the issue persist please open a support ticket and we will provide you with the required info and assistance.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I used to use this theme on my site, but I deleted it, Can I use this license on my new Web Site?
Hello @ntellitechs
Yes, you can definitely do that as far as 1 site is using 1 license. If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Hi,
how to enable preloading gif?
Thanks!
Hello @amedic
That will require you to use some preloader plugin depending on your requirement, if you need further info on this please do open a support ticket and our team will assist you with the options.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
I have a problem, while I’m updating pages error 500 comes on my screen. How can I get rid of that?
Hello @temahr
500 Internal Server Error can be caused due to many reasons, we do have a very detailed article that you can read about it here => http://bit.ly/1NW7Dny
If you need further assistance after reading that document post, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, Im trying to create an account on https://theme-fusion.com/support/, so I can post a Ticket, but when prompted to enter my purchase code (which I have), it keeps telling me ‘The purchase code you entered appears to be incorrectly formatted.’ Can you advise why is that? I need to receive an advise on how to customize Fusion Table. Thanks. livia
Hi there
Sometimes in error the token key is confused for he purchase code resulting in this error. Please email your info to -> support@theme-fusion.com so that we can check this for you and help
We look forward to helping you!
Thank you, MB
I need to open a ticket, I reactivated my support licence and here on envato it sais, I have now 6 months left. But on your support site it still sais “We’re sorry, your support license has expired!” Please help…
Hi there
I can confirm that you do have valid and active support. Please go here -> http://bit.ly/1KE4GB5 – and log into your support again, it should be fine
We look forward to helping you!
Thank you, MB
hello
i want idem header that firefox on chrome.
here not ok !
http://www.web-studio-agency.fr/capnumeriquefinalHi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
is it also possible to make the secondary meny (topbar) sticky?
Kind regards,
Ferdi
Hello @Innovata
The sticky header right now only support logo + Menu only actually, however with custom CSS this can be achieved setting the header to fixed, if you need further assistance please do open a support ticket and our team will check this out for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
P.S. A more precise example: https://demo.tagdiv.com/newspaper/
Hello @nerkasa
We do have Magazine / News style pages which you can check out in our Classic Demo, please see the links below.
http://bit.ly/2rX96AXhttp://bit.ly/2sm5PdX
http://bit.ly/2ulkVCf
We are continuously listening to our customer’s feedback and suggestion so please do send us yours to support@theme-fusion.com and we will add it to our list 
Thanks
-Ammar
Hi, are you planning to release a newspaper-type template/demo, such as this one: https://themeforest.net/item/newspaper/5489609
If yes, when?
Hello @nerkasa
We do have Magazine / News style pages which you can check out in our Classic Demo, please see the links below.
http://bit.ly/2rX96AXhttp://bit.ly/2sm5PdX
http://bit.ly/2ulkVCf
We are continuously listening to our customer’s feedback and suggestion so please do send us yours to support@theme-fusion.com and we will add it to our list
Thanks
-Ammar
