Hi,

Can you please share your Live site URL with us.

Thanks.

Hello, http://bit.ly/2E7dGGo

Hi,

Please download the theme translation files from the link below and upload them to wp-content/languages/themes folder. I hope your issue will be solved. https://www.dropbox.com/s/pj7cobrebclwsi9/porto-sk_SK.zip?dl=0

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

I think your other plugins are outdated or the theme you are using is not compatible with the latest version of plugins. So please update the theme and all plugins to the latest version, I hope your issue will be solved. Please take the backup of your site first before the theme and plugin update.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can contact us via nicework125@gmail.com if you want to order the additional service

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Thanks

Most Welcome

Hi,

The reply to your ticket was sent yesterday please check your ticket status.

Thanks.

Still waiting for a solution !!!!!!!!!! 9 days !!!!!!!

Hi,

Sorry sir but we have already replied to your ticket with the possible solution but you have not replied again since 3 days and the ticket has been closed, if your issue has not solved then please send us your issue again in the new ticket so we will respond it ASAP.

Thanks

I already figured it out. I just renamed the name of the mega-menu plugin. Thanks.

Hi,

Sound’s Great! That you have solved your issue by yourself.

Thanks for contacting us. Have a great day.

Hi,

You can downgrade your site easily by uploading and installing the previous version of the theme but as you know that there is a latest WordPress version released and also the plugins are upgraded as well which are not compatible with the old version you are trying to use so this is not a good idea.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

If you use WooCommerce then you can find similar plugin / quantity table discount from YIThemes and their dynamic pricing plugin.

Hi,

Thanks for sharing the valuable information with the customer named @oussamaterrab and also it will be helpful for other customers as well so thanks for your contribution.

Thanks.

Hi,

You can see the answer given by @metuza and you can use it at your own risk because it is a third party plugin.

Thanks for your understanding.

Hi,

You can use this plugin for changing order of your categories: https://wordpress.org/plugins/simple-custom-post-order/

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Can you please share the screenshots of the issues you are facing with us and also the safari browser version as well.

Thanks.

HELP!!!!!!-

Additionally, the entire website will not scroll down at all. http://ttgray.com/build-your-own-website-pittsburgh-web-designer/

Also, the blog sidebar is on top of the content: (screen) and link: http://ttgray.com/call-to-action-buttons/

**All of the text boxes and columns keep stacking, all to the left http://ttgray.com/services/

Where do you want me to email the screenshots to?

I’m using Safari 11.0.3!

Hi,

Please provide us the screenshots of your issue through our support system.

Thanks.

Hi,

Can you please share your product purchase code with us through our Email so we will set a support account for you.

newsmartwave@gmail.com

Thanks.

I figured out that this is an Issue from last theme update. I will wait for you to solve it. Regards,

Hi,

Thanks for your understanding. We’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!

Thanks.

Hi,

Please download the latest version of Porto WordPress from ThemeForest and upload and install it you will not find the issue you are facing because we have removed the registration tab from our new updates. So you can use it without registering it easily.

Thanks.

Hello

We did it yesterday, but the payment method does not appear on the right when a customer wants to validate a basket, after filling in his details (Paypal Paypal, check etc.) .....

Banel

Hi,

Please Replace line 81 in themes/porto/woocommerce/checkout/review-order.php with the below:

<?php if ( wc_tax_enabled() && ‘excl’ === WC()>cart>tax_display_cart ) : ?>

Hope your issue will solve.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

You can proceed with the requirements your server has. Hope you will not find an issue but please try to upload your theme via CPanel.

Thanks.

Hi,

The changes you made and after saving if you are not seeing it this must be the cache issue so please remove your server, site and browser cache and then check your site hope you will not find an issue.

This is your permalink issue. Please go to Settings >> Permalink and set the default settings.

OR

Could you check after deactivating the plugins one by one? I think this is not Porto theme issue.

OR

Did you check in wp default theme: twenty fifteen? If you activate twenty fifteen themes, will be work default woocommerce theme. Please check and if not the same, please send me a screenshot, wp-admin and FTP accounts. Let me check.

Thanks.

Hi,

It seems that your server requirement does not meet the latest Theme and major plugins like WP Bakey, Woocommerce, Revolution slider minimum requirement so please check your site system status and set it and then again install WP Bakery Plugin hope your issue will solve.

But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements.

Wordpress 4.0 or higher.
PHP 7.0 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.

RECOMMENDED PHP CONFIGURATION LIMITS

Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32M

Thanks.

Hi,

Please copy and paste the below-given code to Appearance >> Theme Options >> Skin >> Custom CSS and set color value as per your requirements your issue will solve.

a.porto-btn-link .porto-btn:hover { background-color: red !important; }

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

We’re doing our best to fix issues that occurred from 4.1.0 release, please understand that there can be some errors because we tried to make Porto structure more clean and fast than previous versions. We always want you to enjoy Porto!

Soon you will find an updated version without having an issue.

Thanks.

Hi

Can you please share your issues in detail with some screenshots? We did woo 3.3 test on fresh installations but 4.1.5 did not occur any issues. Your help will be highly appreciated.

Regards, Porto Dev Team.

Hi,

1. Just edit your Product.
2. Tick on DOWNLOADABLE (where we give price for products) 
3. make value 0 where its -1 in Download limit and download expiry box. 
4. uncheck again downloadable (if the product is not downloadable) Click Update button.

OR

You need to rule out a plugin conflict and/or view the server error logs for details.

Hope your issue will solve if not then contact us through our support system with your site WP Admin and CPanel Login details so we will check it for you.

Thanks.

Hi,

First of all thanks for purchasing Porto theme.

There is no need to activate or purchase the new license for WPBakery Page Builder. WPBakery Page Builder is already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugin directly from the WPBakery Page Builder website. In our case, you can receive the updated plugin always with the theme update release. So no need to activate it, just ignore the message and feel free to use it.

Thanks.