39367 comments found.
Hello, I seem to have an issue with my fusion page options not updating, I have uninstalled all plugins and tested every once to see if it it conflicting, any ideas? everything in my site is unto date
Hi,
Please do ensure you have no system settings in red. You can check this by going to WordPress admin panel dashboard > Avada > System status.
If the issue still persists then please do contact our support team. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello everyone i would like to know if is membership and method of payment is integrated with the theme AVADA ? thanks for your answer and help
Hi,
Currently, the theme does not have a membership feature. This would need an additional plugin or custom code. If by payments, you mean payment for products then the woocommerce plugin (bundled with the Avada theme) offers several gateways for payments
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you.
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
thank you for your reply
Hi there
No worries!
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I’m trying to do exactly what this person was trying to do – https://theme-fusion.com/forums/topic/sliding-bar-change-to-for-example-what-is-all-inn/ But that fix doesn’t seem to work on the new Avada. Can you help?
Hi,
This would depend largely on the type of sliding bar used and the size of the text string that needs to be added.
In a generic sense, we can add the following snippet by going to WordPress admin panel dashboard > Avada > Theme Options > Custom CSS
Snippet here, https://pastebin.com/mkc522Qa
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you.
Click Here To Create An Account & Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Awesome! I was able to use that and simply make the height and width a bit larger. Thanks for the quick assist!
Hi,
We are happy we could help 
Thank you, Shaminder
Hello,
Thanks for the awesome theme.
I am currently using it on my travel blog. I have a very long post that has more than 50 fusion maps. The issue I am having here is that when the page loads then it freezing the page for about 8 to 10 seconds while loading the Google Maps.
Is there a way to optimize the Google Maps?
I also have 100+ images in that same post. So I installed BJ Lazy Loading plugin to lazy load the images to avoid loading issues. But I didn’t find any way to lazy load the Google Maps. That is why when all the 50+ maps load together then it freezes the page for about 10 seconds.
Can you please assist me how to overcome this issue?
The post is https://sidewalkerdaily.com/los-angeles-photoguide/Let me know.
Thank you.
Hi,
Unfortunately, Avada single posts do not include a lazy load function for post content. Each instance of the map within the post does need to make a call to the Google API, that cannot be avoided. A custom solution will need to implemented for this
Thank you, Shaminder
I am using Google Map element of fusion builder. Is there any way to make it load one by one or Lazy Load when user scrolls to the Google Maps?
The main issue is the generation of the dynamic images by Google Maps script. There are 50+ Maps and each map script generates an image. This is an example of the image:
https://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i18!2i44845!3i104647!4i256!2m3!1e0!2sm!3i410108962!3m14!2sen!3sUS!5e18!12m1!1e68!12m3!1e37!2m1!1ssmartmaps!12m4!1e26!2m2!1sstyles!2zcC5oOiNmNWFkYTZ8cC5sOjYyfHAuczo2MCxzLnQ6M3xzLmU6Z3xwLnY6c2ltcGxpZmllZCxzLnQ6M3xzLmU6bA!4e0&token=108091Is there any way to disable the generation of images?
Hello @Sidewalkerdaily
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, i have a problem with the avada-update 5.4.1 > 5.4.2. I get this information: “https://themeforest.net/short-dl?hash=303d29de-2e6c-43cc-9578-d340f38b831a … – Download failed – forbidden” Do you hab a problem with the server?
Hello @reklamefabrik
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
In the meanwhile, if you do need to update this can be done manually. Download the latest theme files from your Themeforest account and update the theme manually via FTP, detailed instructions is provided below.
Download the latest theme files from your Themeforest account -> http://bit.ly/1QmelBl
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update.
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you. If for any reason you can’t create a support ticket please send an email to support@theme-fusion.com
Click Here To Get Avada Support
We look forward to helping you!
Thank you kindly
-Ammar
Hi,
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end had caused this issue. It has been resolved, tested and auto updates are now back to normal
Thank you, Shaminder
Hi everyone,
I have problem with the combination of Yoast SEO and Avada Theme.
If i activate Yoast SEO there is no more fusion builder and Avada Theme Options.
I have latest version running from everything! I saw someone (abxprod) with the same problem. Is adjusting PHP limits the only solution for that problem (as my provider does not want to do that)? 
Thanks
Hello @ciccer
I have just checked on my side and both Fusion Builder and Theme Options are loading fine there along with Yoast SEO, we also have no such reported issue and a lot of our users are on Yoast, can you please try again disabling all 3rd party plugins and only enabling Fusion Core + FB + Yoast SEO plugin.
However if the issue persist please do open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
Thanks for your quick answer!
I have disabled all 3rd party plugins and only enabled Fusion Core + FB + Yoast SEO plugin. It seems everything OK!
Do you think enabling all the plugins 1 by 1 will let me find which one is causing the a/m problem?
Thanks
Hello @ciccer
Yes, that is the correct way of finding the culprit (plugin) when troubleshooting, please enable each plugin 1 by 1 and keep refreshing the Fusion Builder and Theme Options page to see when does it stop working, this way you will know which plugin is causing this issue.
Thanks
-Ammar
How can I do to have Support? Where I can create a new account on https://theme-fusion.com/support/ ?
Hello @Orianos
You can simply follow the URL below to create an account an open a support ticket with our team.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
I’m sorry for my stupidity… but in this page https://theme-fusion.com/support/ i see only the login form. Where can I create a new account?
Hello @orianos
Are you not seeing this field right now => http://prntscr.com/iawn1p I have just checked and i can see this sign up field, you will need to put your purchase code there to sign up
Thanks
-Ammar
Hi Ammar, yes I see the “Themeforest Purchase Code” form. I enter my purchase code, and I have this answer: “The Envato username orianos belonging to this purchase code is already registered. If you want to add this code to your account, please login and then you can add all your codes to your account.”
Hello!
Let me suggest the following, send an email to support@theme-fusion.com and include ytour purchase code and username. We will check into this for you and get you set up asap
We look forward to helping you!
Thank you, MB
Hi MB,
I’m sorry. I have understand now. I have a old account that I have create some year ago, when I had purchased my first AVADA. I apologize, I had forgotten
Best regards and thank for your help.
Hello!
No worries at all, glad that is sorted out for you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Theme update error
Avada theme update (1/1) Download the update from https://themeforest.net/short-dl?hash=03168e0a-12b5-4f3b-8b40-d4a3505b3768... There was an error during the update of Avada: The download was not successful. Forbidden
Do you know how to solve? Thanks a lot and best regards. Bruno
Hello @brnEnvato
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
In the meanwhile, if you do need to update this can be done manually. Download the latest theme files from your Themeforest account and update the theme manually via FTP, detailed instructions is provided below.
Download the latest theme files from your Themeforest account -> http://bit.ly/1QmelBl
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update.
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you. If for any reason you can’t create a support ticket please send an email to support@theme-fusion.com
Click Here To Get Avada Support
We look forward to helping you!
Thank you kindly
-Ammar
Hi,
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end had caused this issue. It has been resolved, tested and auto updates are now back to normal
Thank you, Shaminder
Hello, strange thing happening with the Pinterest sharing box. When it posts the description in Pinterest it shows hyphens as code (–) – my products have hyphens in their names. Any way to counteract this?
Hello @page52
We will need to check this out further in details actually to provide a response to you, can you please open a support ticket regarding this and our team will gladly assist you with it as soon as possible.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks Ammar, will do!
You’re most welcome
Have a nice day!
-Ammar
Hi, will this theme work well with pardot forms?
Hello @TomaszAdamski
We have not yet officially tested this plugin with our theme so can not provide with any kind of guarantee at the moment, however we do have 100% compatibility with Contact Form 7 and Gravity Form plugin so you can use them for your all contact form requirements.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Same problem/error. Cannot update to latest version.
Hi there
Updating is seamless, are you following the update instructions? Are you mainting yuour install correctly? You have valid support if you need assistance and guidance with this, all you have to do is create a ticket using the link below and we will gladly help
When it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi There,
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
Thank you kindly
Hello!
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end that caused this issue. It has been resolved, tested and auto updates are now back to normal
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I also have a problem with auto-update to the 5.4.2 version. I see the “Download failed. Forbidden” is there a problem on your server?
Thanks.
Hi There,
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
In the meanwhile, if you do need to update this can be done manually. Download the latest theme files from your Themeforest account and update the theme manually via FTP, detailed instructions is provided below.
Download the latest theme files from your Themeforest account -> http://bit.ly/1QmelBl
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update.
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you. If for any reason you can’t create a support ticket please send an email to support@theme-fusion.com
Click Here To Get Avada Support
We look forward to helping you!
Thank you kindly
Hi,
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end had caused this issue. It has been resolved, tested and auto updates are now back to normal
Thank you, Shaminder
Hi,
I’m sorry that I write here, but there is no option to contact in other way.
1. I bought few of your licences and I have a problem with auto-update to the 5.4.2 version. I see the “Download failed. Forbidden” message since yesterday. 2. I tried to make a ticket about this on the support page, but I cannot login – after password reset request I didn’t receive the e-mail with the reset-link. I tried twice.
Can you help me with these two issues? Best regards,
Hello @graweromat
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
In the meanwhile, if you do need to update this can be done manually. Download the latest theme files from your Themeforest account and update the theme manually via FTP, detailed instructions is provided below.
Download the latest theme files from your Themeforest account -> http://bit.ly/1QmelBl
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update.
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Regarding the support account please do send us an email to support@theme-fusion.co and we will get back to you as soon as possible, please put your purchase code and themeforest username in the email.
We look forward to helping you!
Thank you kindly
-Ammar
Hi,
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end had caused this issue. It has been resolved, tested and auto updates are now back to normal
Thank you, Shaminder
Hi,
It works Thank you for the excelent support!
Awesome!
Glad to hear that we could assist.
Thanks
-Ammar
Hi there, Love the theme and building my site with it now. I couldn’t find the piece of code where I remove the white flash when transitioning between containers of 100% full height scroll. Can you please assist with where this can be edited or with a custom code snippet? Thanks!
Hello @digibooms
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I have created a page which I want to use as Home Page but How can I make the Home Page Title as H1. I don’t want to show the Page Title Bar. Is there any custom code or editing which i can do like i change the post titles into h1 from h2 without showing the page title bar by editing the single.php file. <?php echo avada_render_post_title( $post->ID, FALSE, ’’, ‘2’ ); // WPCS: XSS ok. ?> change into <?php echo avada_render_post_title( $post->ID, FALSE, ’’, ‘1’ ); // WPCS: XSS ok. ?>
Hello @skzubii
We will be introducing a new feature soon where if you disable the Page Title Bar your title will become H1 automatically, however right now it will require a change into files, Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
can you change the opacity of the image rollovers that appear when you hover over products? I’d like to have about 40% white overlay? semi transparency? Thank you!
got it handled. forgot about the pull down bars in the color picker!
Hello @ebizreview
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi there,
Since the most recent update I cannot access the fusion builder on pages? And it does not allow me to switch to the DEFAULT EDITOR either?
Regards
Hello @darkhost
We don’t have any issue with our latest version of theme that is 5.4.2 and Fusion Builder works fine and good with all post types, please make sure that you have the Fusion Builder enabled for pages from Avada > Fusion Builder > Settings and see if some 3rd party plugin is causing this issue, however if the issue persist please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Thanks for your reply. I figured it last night. WP Cron Control & Maintenance Mode plugins both affect the Fusion Builder
Regards
Also is it possible to create a modal from image?
Hello @darkhost
Yes, you can trigger a modal using an image and for that you will have to use our Modal Text Link Element actually, in order to learn more about this please open a support ticket and our team will gladly assist you
Thanks
-Ammar
Hello, My default logo size is 160X55. What size would you recommend for the mobile logo as well as sticky header logo.
Thanks
Hello @Haashi
In our theme we do not change the logo size actually and there is no recommendation or guide when it comes to logo size, people have different size of logos depending on their company / brand name and the amount of characters in it. However for sticky header you can use the same size as main header and for mobile you can decrease the value half if you want to but it totally depends on your own choice
If you need any further assistance please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, I am interested in this theme and looking forward to purchase however I have one query.
If I de-register the theme on the staging installation will the site cease to function or can I proceed with development so that the live site can be updated/upgraded periodically?
Hello @rohithvsn
You should have no issues at all after deregistering it and theme should function just fine and good, however you need to make sure that only 1 license is being used on 1 live domain of the theme.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
How can I put 2 button on the same line in a 1/2 column?
Hi,
You can make use of nested columns. Please click on the add element button in the 1/2 column and select the nested columns tab, Screenshot here > https://i.imgur.com/9HovjUw.png
You can now edit the nested column element and add a button in each of the added nested columns
Thank you, Shaminder
