39360 comments found.
Theme options Fusion Builder Elements section error. The tabs are not expanding and i’m not sure why. I can expand and contract Animations but things go wrong when i try to expand any of the others.
Hello!
So that we can help you with this we would need to take a closer look at your install. Please create a support ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
For blog post, is Avada able to show a full width header image? If yes, do you have a sample that I can see?
Thanks!
Hello @jacksheo
The Featured image of post remains inside the post content area and the general padding is applied to it as can be seen here => http://bit.ly/2BJnkNT
However if you want to assign a 100% width image that will require you to assign a background image or full width fusion slider using fusion options that is also doable easily, an example of this type of slider can be seen here => http://bit.ly/2ptcnKM
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
On several of my sites, the logo is displaying three times. I have to remove the sticky header logo and mobile logo in order to get it to display properly, but it appears very small. All have the most recent theme.
Hello @tammi4fsu
This should not be the case unless you have these specific issues.
1. Your WordPress URL and Site URL does not match inside the Dashboard > Settings > General Tab
2. Your Retina values are not upto the mark and are not 2x of the normal logo.
3. Your logo is being fetched from an outer source (ie not a local URL).
However if that is not the case please simply open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello @tammi4fsu
Please also make sure that you have all the newly released patches applied to theme from Avada > Fusion Patcher Tab
Thanks
-Ammar
Hi there!
Why are the title and the caption not showing in the lightbox for products when using WooCommerce?
I think this is a very big bug!
Hello @Karl-Heinz2018
We have already included this feature in our upcoming version and it will be out for 5.5 and titles + Caption will be available for products
Thanks
-Ammar
Hello, some of the settings in Avada theme options are gone? I am not able to edit lot of options in Avada. What to do? I tried to delete theme and install again. I also tried to deactivate all plugins.
Hello @EJorgensen7
You mean you are seeing a blank page there or a page with the blue background and nothing to change? if that is the case that is due to some form of cache as we had users with the same issue so please make sure that you clear all your caches from plugins as well as the browser and then check again using incognito window in chrome and it should come up just fine.
However if the issue persist you can always open a support ticket with our team and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Thanks, you solved my problem
Glad to hear that we could assist
Have a nice day!
-Ammar
If I buy the theme can I use it for our 2 sites? (we are not web designers/resellers, they would be for our own website)
Hi,
If both the websites are publicly accessible then this would need an additional license. A single license would be valid for a single live domain. However, the same license can be used for development/staging sites that are not publicly accessible.
Please do refer Envato’s policy on licensing, https://goo.gl/CesM5Y
Thank you, Shaminder
I thought so, just wanted to check – many thanks!
Hi there
We will be delighted for you to join the fastest growing theme community out there
We look forward to helping you!
Thank you, MB
After spending sometime in Envato we just bought Avada theme. It is great and beyond what is expected. We built our website www.CflowApps.com using technology theme and the Fusion builder is very helpful to make it. Keep up the great work! 
Hi,
Thank you for your kind words. We are happy to be a part of your project.
Thank you, Shaminder
Is possible to insert in a “Counter Boxes” the value from a custom ACF fields?
Hi,
This would be possible, however, for this to work, we would need to customise theme content.
Thank you, Shaminder
How can do myself?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
(deleted)
Let us know if you need anything, comment says “deleted”. Thanks!
Hi, please help my images are appearing cropped top and bottom, how can I stop this?
Hi,
This would depend in the manner in which the image is used in. If this is a background image, this would be the cropping due to cover mode. If this is an image in an element, it could be due to the use of fixed sizes.
Also, when adding/selecting an image from the media library, can you please ensure that the image is selected to have a full size, Screenshot here > http://i.imgur.com/5u0KLrJ.png
If you still face an issue, I would request you to please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi. Is any solution if I want update cart when quantity changed. Now I must click on UPDATE. But I want have this option for separateli item in cart. Thank you
Hi,
We assume you mean to have an update button next to each cart item. Currently, there is no option for doing this. Any change in the quantity of the cart item needs to updated via the ‘update cart’ button
Thank you, Shaminder
Hello, i have a problem with “The Event Calendar” Plugin in the theme. When i go in the backend to the events setting i become this error: wp-content/plugins/the-events-calendar/src/admin-views/tribe-options-display.php on line 53
What can i do?
This error is only in german language. but i am from germany.
Hi,
Can I please request you to contact our support team to further check the issue for you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to develop a website and use the regular licence. But at first I have to test the website on my domain and after finishing it I’ll transfer the website on the server of my customer and use his own domain. Is there any problem concern with it? It’s just one front-end project but on two server with two domain.
Hi,
We can use the same license we have used in the test domain, for the live domain. Please do ensure that you do use one license per live domain. You can also refer our brief doc here on licensing, https://theme-fusion.com/avada-doc/getting-started/licensing/
Thank you, Shaminder
Is it correct that I’ll write down:
I can use one licence for the test and final domain (Even if both are on internet, not local).
According your link I have another question: 2. Can I use Avada on a test site, then move it to a live site when finished? Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.
Is “MOVE” a special process or just deleting on test domain?
Thanks
Hello @ynaderi
Yes, you can do that and have the same license for your both domain as 1 of them is actually a test domain, moving means that you can simply remove the details from one site and add it to other
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello, I seem to have an issue with my fusion page options not updating, I have uninstalled all plugins and tested every once to see if it it conflicting, any ideas? everything in my site is unto date
Hi,
Please do ensure you have no system settings in red. You can check this by going to WordPress admin panel dashboard > Avada > System status.
If the issue still persists then please do contact our support team. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello everyone i would like to know if is membership and method of payment is integrated with the theme AVADA ? thanks for your answer and help
Hi,
Currently, the theme does not have a membership feature. This would need an additional plugin or custom code. If by payments, you mean payment for products then the woocommerce plugin (bundled with the Avada theme) offers several gateways for payments
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you.
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
thank you for your reply
Hi there
No worries!
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I’m trying to do exactly what this person was trying to do – https://theme-fusion.com/forums/topic/sliding-bar-change-to-for-example-what-is-all-inn/ But that fix doesn’t seem to work on the new Avada. Can you help?
Hi,
This would depend largely on the type of sliding bar used and the size of the text string that needs to be added.
In a generic sense, we can add the following snippet by going to WordPress admin panel dashboard > Avada > Theme Options > Custom CSS
Snippet here, https://pastebin.com/mkc522Qa
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you.
Click Here To Create An Account & Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Awesome! I was able to use that and simply make the height and width a bit larger. Thanks for the quick assist!
Hi,
We are happy we could help
Thank you, Shaminder
Hello,
Thanks for the awesome theme.
I am currently using it on my travel blog. I have a very long post that has more than 50 fusion maps. The issue I am having here is that when the page loads then it freezing the page for about 8 to 10 seconds while loading the Google Maps.
Is there a way to optimize the Google Maps?
I also have 100+ images in that same post. So I installed BJ Lazy Loading plugin to lazy load the images to avoid loading issues. But I didn’t find any way to lazy load the Google Maps. That is why when all the 50+ maps load together then it freezes the page for about 10 seconds.
Can you please assist me how to overcome this issue?
The post is https://sidewalkerdaily.com/los-angeles-photoguide/Let me know.
Thank you.
Hi,
Unfortunately, Avada single posts do not include a lazy load function for post content. Each instance of the map within the post does need to make a call to the Google API, that cannot be avoided. A custom solution will need to implemented for this
Thank you, Shaminder
I am using Google Map element of fusion builder. Is there any way to make it load one by one or Lazy Load when user scrolls to the Google Maps?
The main issue is the generation of the dynamic images by Google Maps script. There are 50+ Maps and each map script generates an image. This is an example of the image:
https://maps.googleapis.com/maps/vt?pb=!1m5!1m4!1i18!2i44845!3i104647!4i256!2m3!1e0!2sm!3i410108962!3m14!2sen!3sUS!5e18!12m1!1e68!12m3!1e37!2m1!1ssmartmaps!12m4!1e26!2m2!1sstyles!2zcC5oOiNmNWFkYTZ8cC5sOjYyfHAuczo2MCxzLnQ6M3xzLmU6Z3xwLnY6c2ltcGxpZmllZCxzLnQ6M3xzLmU6bA!4e0&token=108091Is there any way to disable the generation of images?
Hello @Sidewalkerdaily
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, i have a problem with the avada-update 5.4.1 > 5.4.2. I get this information: “https://themeforest.net/short-dl?hash=303d29de-2e6c-43cc-9578-d340f38b831a … – Download failed – forbidden” Do you hab a problem with the server?
Hello @reklamefabrik
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
In the meanwhile, if you do need to update this can be done manually. Download the latest theme files from your Themeforest account and update the theme manually via FTP, detailed instructions is provided below.
Download the latest theme files from your Themeforest account -> http://bit.ly/1QmelBl
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update.
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you. If for any reason you can’t create a support ticket please send an email to support@theme-fusion.com
Click Here To Get Avada Support
We look forward to helping you!
Thank you kindly
-Ammar
Hi,
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end had caused this issue. It has been resolved, tested and auto updates are now back to normal
Thank you, Shaminder
Hi everyone,
I have problem with the combination of Yoast SEO and Avada Theme.
If i activate Yoast SEO there is no more fusion builder and Avada Theme Options.
I have latest version running from everything! I saw someone (abxprod) with the same problem. Is adjusting PHP limits the only solution for that problem (as my provider does not want to do that)? 
Thanks
Hello @ciccer
I have just checked on my side and both Fusion Builder and Theme Options are loading fine there along with Yoast SEO, we also have no such reported issue and a lot of our users are on Yoast, can you please try again disabling all 3rd party plugins and only enabling Fusion Core + FB + Yoast SEO plugin.
However if the issue persist please do open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
Thanks for your quick answer!
I have disabled all 3rd party plugins and only enabled Fusion Core + FB + Yoast SEO plugin. It seems everything OK!
Do you think enabling all the plugins 1 by 1 will let me find which one is causing the a/m problem?
Thanks
Hello @ciccer
Yes, that is the correct way of finding the culprit (plugin) when troubleshooting, please enable each plugin 1 by 1 and keep refreshing the Fusion Builder and Theme Options page to see when does it stop working, this way you will know which plugin is causing this issue.
Thanks
-Ammar
How can I do to have Support? Where I can create a new account on https://theme-fusion.com/support/ ?
Hello @Orianos
You can simply follow the URL below to create an account an open a support ticket with our team.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
I’m sorry for my stupidity… but in this page https://theme-fusion.com/support/ i see only the login form. Where can I create a new account?
Hello @orianos
Are you not seeing this field right now => http://prntscr.com/iawn1p I have just checked and i can see this sign up field, you will need to put your purchase code there to sign up
Thanks
-Ammar
Hi Ammar, yes I see the “Themeforest Purchase Code” form. I enter my purchase code, and I have this answer: “The Envato username orianos belonging to this purchase code is already registered. If you want to add this code to your account, please login and then you can add all your codes to your account.”
Hello!
Let me suggest the following, send an email to support@theme-fusion.com and include ytour purchase code and username. We will check into this for you and get you set up asap
We look forward to helping you!
Thank you, MB
Hi MB,
I’m sorry. I have understand now. I have a old account that I have create some year ago, when I had purchased my first AVADA. I apologize, I had forgotten
Best regards and thank for your help.
Hello!
No worries at all, glad that is sorted out for you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
