39360 comments found.
How to remove this search icon from my site? Not want button search. Do not search. Help me Please. Any CSS?
Hi,
You can remove the search icon by going to WordPress admin panel dashboard > Avada > Theme Options > Menu > Main menu. Please look for the “search Icon” option here and set it to off, Screenshot here -> https://i.imgur.com/JLnvYnT.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you.
You’re most welcome 
Thanks
-Ammar
Please can you tell me if it is ok to use the Avada demo images on our live site until we replace them with our own. Many thanks, Dianne
Hello!
To clarify, all of the stock images used in our online demos -> http://bit.ly/2dQQSOv – do require your own licensing if you do intend to use any of them for your site/project -> http://bit.ly/1BKxGCj
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Thanks. Please can you tell me if Avada Architecture uses paid for or free images – or what combination of both. Thanks.
Hello @Di4nne
It does use a combination of both
Thanks
-Ammar
What % combination please? And once I have the demo, how will i know which images are free to use and which ones I need to pay for?
Hello @Di4nne
You can simply find the image and check them from the database here in this case as we do not have the data of %age here => http://bit.ly/1BKxGCj
The images are user content so we do not keep a record of it, however we do have the resources from where we bought them mentioned above.
Thanks
-Ammar
I paid for extended support, but it’s not linking on the Avada support site! Help
Hello!
We can confirm that your support is valid and active, please do click on the link below and log back into your support account to create your support ticket
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hey guys, I’m not sure what’s going on, but every site I’ve updated for clients in the last few days results in an issue when updating the plugins – specifically the Fusion Builder – and I’ve never encountered this issue before.
Here’s part of my error message:
“Plugin update failed.
Plugin not activated. A higher version of Fusion Builder is needed for this theme. Please update the plugin.”
I use your theme exclusively on client sites so you can imagine how this issue is becoming a pain in my ass. I’ve had to log in using FTP, remove the Fusion Builder plugin folder completely, then install and activate it fresh from the admin panel.
So…what am I missing? What’s going on and what can I do to ensure a seamless update of the Fusion Builder plugin – without having to use FTP, etc.?
Thanks, Toni
Hello!
I have just replied to someone else regarding the same thing, and this will happen if your servers directory permission has changed or is not set correctly. You have said that this has not happened before? In that case, has the servers CHMOD changed? That needs to be checked
Create a ticket using the link below so that we can take a closer look at your example and help you sort that
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
If you can create a ticket for us right now while it’s not working we can have a developer check it asap. The problem is we cannot replicate it and need to see it broken to figure out why it is happening.
If you do post a ticket, please post the ticket # here and let us know so we can get on it immediately.
Thanks!
OMG what a right mess this is.
So this is just a theme – nothing else. So for us that do not use cPanel we must first upload and install wordpress, then we unzip the directories within directories of this and then upload that (via FTP) to then find you need to register so off we go and register then we need to go back and upload plugins which are not included in the installation package – but hey, we cannot upload them because all we get is this error “Plugin not activated. A higher version of Fusion Core is needed for this theme. Please update the plugin.”
So essentially for a new install of WP there’s no physical way to install the plugins.
Nightmare and what a joke having to register twice and also enter codes left, right & centre then sort out the mis-managed directory ordering and duplicates.
I mean who in their right mind has /Avada/Avada/Avada/ JUST to access the theme!
Sorry but not impressed guys. Awfully frustrating and not really a finished item to sell is it?
Have raised a support ticket but similarly, I am not giving anyone access to FTP as it is a shared account with over 10 sites on it so cannot do this. All I want is the files required to run the theme.
And now you have people saying they were hacked – I am not surprised as it is a right mess.
EDIT – Cannot import the demo’s – getting another error
Demo server couldn’t be reached. Please check for wp_remote_get on the System Status page.
So cannot install the demo’s now either! Even after eventually finding the missing plugins and installing those!
Thank you!
Hello!
Yes Avada is just a WordPress theme, as is any theme that you install into WordPress. A WordPress theme is installed in one of two ways only, via the WordPress Dashboard or manually via FTP, it is your choice
Install Via WordPress video tutorial -> http://bit.ly/2jSMxgF
Install Via FTP video tutorial -> http://bit.ly/2fhlGFX
“So essentially for a new install of WP there’s no physical way to install the plugins. Nightmare and what a joke having to register twice and also enter codes left, right & centre then sort out the mis-managed directory ordering and duplicates.”
Plugins like the Fusion Builder, sliders etc are installed via the Avada >> Plugins section. It is straight forward and worked for hundreds of thousands without fail. I checked our system and see that you have created a support ticket, with differing informations
“the server is locked so need to manually upload via ftp as the system cannot create directories. Reason? We are a web hosting firm and the server this site sits on is a master server account so I cannot give you FTP or unlock directory creation.”
New plugin installation failure will most likely have been due to the directory permissions, and yes, can be installed manually if needed. The link to this will be sent in your support ticket
“I mean who in their right mind has /Avada/Avada/Avada/ JUST to access the theme!”
We have never seen a directory like that, I suggest checking your server and Apache settings. This is the default directory structure -> /public_html/wp-content/themes
And regarding FTP access, fair enough use can understand that, but you do know you can insulate any FTP login to a specific directory only.
wp_remote_get is required and recommended, if it is not set for your server we suggest you check into that. Even WordPress requires it (WordPress Codex) -> http://bit.ly/2u8Nwxt
We will send the same info in your support ticekt
We look forward to helping you!
Thank you, MB
Hi
Thanks for the reply – we managed to get around the root permission issues on the server by loading to a different server, installing it all then exporting and re-installing on the locked server.
Seems to have sorted it – thanks guys.
For anyone else, the errors occur if you try and upload via root ftp – best to create a new ftp account for the site to avoid the server directory permission errors.
Hello!
We are glad that you have this sorted out
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello..Unfortunatelly theme or plugins has bugs, because my website was hacked twice. can you helpme?
Hello!
Well, what we do know is the theme and plugins are actually not bugged, if they were we would know about it in massive numbers, very quickly; And this is not the case. There are several key points to note:
- We have the Avada Patcher Tool that allows us to push fixes, improvements to all Avada installs at short notice -> http://bit.ly/1NAWVwM
- All bundled plugins can be updated independent of the theme update. If an issue did occur with a bundled plugin and a new version is released, then updating it without needing to update the theme can be done.
- Avada and all other themes found on Themeforest have to adhere to very strict PHP and WordPress coding standards, including stringent security compliance. Each update of the theme is checked and verified by Envato to ensure compliance and stability. Anything that does not meet these requirements is dealt with accordingly
- Being ‘hacked’ can mean a hundred different things and furthermore, can originate from a hundred different avenues. Insecure passwords, insecure FTP, unmaintained 3rd party plugins, web host security, not updating the theme and plugins regularly, incorrect WordPress file and directory permissions levels, server directory indexing and the list goes on and on
Here are some helpful articles for you:
WordPress security for beginners -> http://bit.ly/2ES9pDG
WordPress security for advanced users -> http://bit.ly/2EeX3Vj
Recovering a hacked site -> http://bit.ly/2GYHZNm
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hello, i want buy another license.. can i use one page with revolution slider?and can i install democontent and rebuild it to one page?
Hello @Ninanina
You can definitely use Revolution Slider with one page parallax in our theme, there is no issue with that and yes you can install any demo content however i am not sure about your query regarding rebuilding it to one page, for one page you will need to use a very different approach so it will depend on which demo you import, we have complete documentation regarding it here however => http://bit.ly/1mQtH67
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello,
In page title bars, is there a “suggested” way to add some space between page title and custom subheader text?
I mean a way not to misshape the page title bar and keep the standard gap above page title and below custom subheader text?
Thanks!
Hello @Numbernine
This will require you to use custom CSS actually and putting a custom margin or padding below or above them depending on your requirement, if you need our assistance in this case please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
We are using your program for our web site necotoys.com. Now we want to add the English version to the site. Can you please advice how? Thank you
Hello @SNK76
You can simply use a multilingual plugin for that as our theme is 100% compatible with 2 most widely used multi language plugins WPML and Polylang and you can read about them both below.
How to use WPML with Avada => http://bit.ly/1Q1Kxdi
How to use Polylang with Avada => http://bit.ly/1Q6paTX
If you need more info on anything else regarding this, please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Just to let you know, the latest version of Convert Plus (v 3.2.0) is causing a conflict with the fusion builder…
Hello @Karll
I have just checked and Fusion Builder is loading all fine and good for me with the CP latest version => http://prntscr.com/ibusrl
Please make sure its none of your other 3rd party plugin however if not do open a support ticket with complete details of the site and how to replicate issue and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
What is the shortcode for the breadcrumbs? I cannot find it anywhere. Thanks.
Hello @amedic
We do not have a shortcode to put breadcrumbs in the content, we have our breadcrumbs preset inside the page title bar which can be enabled from Avada > Theme Options > Page Title Bar > Breadcrumbs
If you need further assistance with anything else, simply open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi, i’m interesting to your theme because you offer rev slider included, but i would know about addons if they are included using and it is possible to activate it without license.
Hi,
The theme does not include any additional Revolution slider addons. The current copy of the Revolutions slider cannot be activated separately, however, this is not really required as we offer a fully functioning plugin along with regular updates for it
Thank you, Shaminder
Hello, I have a question about the use of the portfolio on the homepage.
On my homepage I’m using the portfolio element. When you click on “Banner”, only 1 item shows. See: http://sightdraft.nl/wordpress/
But when you go to Portfolio in the header menu and then click on Banner, it shows 6 items. See: http://sightdraft.nl/wordpress/portfolio_category/banner/
I would like to also show 6 items on the homepage under Banner.
What am I doing wrong?
Hope you can help me!
Hello @Sightdraft
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
hello. i am still looking for possibility to use this template for shelter . but before purchase i need to find solution how to make some filters. so ma question is.. is it possible to add into side bars tags used in portofolio items? eg it would be displayed on the right in here https://avada.theme-fusion.com/3-column-text/. and another question is , if i can rename fields in portoflio item.. eg skills needed to some other name.. or.. if it is possible to add some other field. like date, breed so on.. thanks for reply
Hello @is-esolutions
You can definitely use our Tags widget in sidebar in that case and that should do the job for you just fine, yes you can rename fields as well as you can add as many fields as you want with our new ACF Pro bundle plugin with the theme
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
For some reason many of the theme elements stopped working today (shortly after I updated my version of wordpress I believe). I cannot adjust containers, add images to pages, adjust buttons or checklists (and many other elements) without everything freezing. I need to refresh the page to get back in. Any idea what’s happening? I have the latest version of Avada, and have cleared all my cache and cookies. Thank you!
Hello @jennamartinphoto
We have no issues with our latest version of theme right now and this must be caused either due to a broken update or some 3rd party plugin conflict in this case so please make sure you have no 404 errors and also please check your caches in this case, however if the issue persist simply open a support ticket and our team will gladly check this out.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
In terms of support, typically how fast can we expect a reply once a question is submitted?
And when I key in a reply in response to an answer posted by the support staff, can I expect a same day response? Or will it be the next day? Assuming I reply within one hour after your support staff has posted an answer.
Hi,
We do reply to all our users within a span of 24 hours (this can be a bit more delayed only on the weekends). Our support staff does try their best to expedite replies back to you and depending on the current queue of our tickets a reply is sent back. However, as mentioned, we do try to ensure that the response time doesn’t exceed 24hrs
Thank you, Shaminder
When I look at the portfolio samples I can’t see thesame feature as per post. I am refering to the sliding images.
Hi,
A portfolio element grid would not show a slider within the grid (for the featured images). Currently, this feature is not available for the portfolio element
Thank you, Shaminder
Our support for Avada has been expired, but we updated Avada today and now we’re a missing a function that was there before (and is still advertised on Avada’s official website).
The problem is that after changing to Avada 5.4.2 there’s no more option for choosing video overlay color and opacity… We used this on every single page on our website, but now all overlays are gone!
For the full-width container we can only choose between:- Container Background Color
- Background Image
- Video MP4 (and webm and ogv) Upload
- YouTube/Vimeo URL/ID
- Video Aspect Ratio
- Loop Video
- Mute Video and
- Video Preview Image.
No
overlay_color – Accepts a hexcode ( #000000 ). Sets the video’s overlay color.and no
overlay_opacity – Can be a numerical value from 0.1 to 1. Sets the color opacity level. 1 is equivalent to 100%.
What happened??? We really need these options back. Please reply asap. Thanks.
Hi,
You can add background image/video and then also now select a background colour. We simply need to ensure that the background colour does have an opacity value in it, Screenshot here -> https://i.imgur.com/pwZvnQT.png
Any background colour with an opacity value will act as an overlay colour for the container
Thank you, Shaminder
Hi Shaminder,
well – thanks for your answer. Unfortunately it does not help in any way, because I already told you what our problems are. And your response does not answer the question…
So please, again: This is what should appear within the option panel for full width containers > background http://i.imgur.com/fK32k1u.jpg (focus on Video Overlay Color and Opacity).
But exactly these options do not appear anymore after updating to the latest version of Avada. Please take a look here: https://imgur.com/a/7Puub — The screenshots are showing the panel with its options from top to bottom. No Video Overlay Color option and no Video Overlay Opacity option anymore. What happened? And what can we do? The website with that problem is a company and we really need to fix this asap. So please reply asap. Thanks in advance.Hello @ind-dus
I am sorry there has been some kind of misunderstanding here so let me explain this to you again in details.
Firstly, this feature you are looking for is still available in Avada and has not been removed at all.
Secondly, the reason you do not find it is because our whole Fusion builder has been optimised and you were using the old fusion builder where the fields were not optimised at all.
Lastly, now in order to use the Video color overlay as Shaminder stated above you do not have to look for this option but simply assign a background color and opacity value for your video overlay from this field here => http://prntscr.com/icgo9q
This field also works for the Background Video Overlay Color and Opacity, i want you to please try it out and you will be able to assign a video overlay color without any issues
Thanks and have a nice day!
-Ammar
Ammar! Thank you so much for the fast reply and your patience!
Well, finally I was able to fix everything!
Before updating to Avada 5.4.2 and Fusion Builder 1.4.2 there was the Video Overlay Color and Opacity option as mentioned before. Now, with Fusion Builder 1.4.2 (and this is where the screenshots come from in my last post) the options do not appear. If version 1.4.2 is not the latest, which one is it? And how am I able to get it, cause all updates are up to date?
Nevertheless, as I said, I got everything fixed. Because your tip was the same Shaminder gave me, I looked again into the Background Color option. The fix is the following: I cannot use something like rgba(255, 0, 72, 1) but rgba(255, 0, 72, 0.99). I tried it with opacity 1, but then the color does not appear. Only if I’m using a number less than 1 it works. This is kind of confusing to me as there was the option to choose 1 by using the Video Overlay Opacity option before. And as the overlay effect works like a blend-mode/multiply effect/duplex printing it should work with 1 as well.
All’s well that ends well. At the end I’m pretty happy now that everything works fine again and that we got everything fixed.
So thanks again for your help and the amazing support!!!
This is what I made with Avada: http://www.ind-duesseldorf.de
Kind regards, Rob
Hello Rob.
Awesome to hear that you have finally worked this out, very distinctive and good looking site and we are happy you made it with Avada.
More good things are yet to come out in our new / later versions
Have a good day Rob.
Thanks
-Ammar
On your https://pastebin.com/mkc522Qa , It’s not working for me. I used the rectangle one. Please help how the custom css for rectangle.
Hi,
As mentioned, this would vastly depend on the length of the text string you need to add and the position of the toggle. I would request you to please contact our support team as they would further be able to help you with a precise solution based on your website’s layout
Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi! Do you planning any updates based on the EU GDPR regulation? This would be a cool feature, if the tracking codes won’t load, until the visitor check a box. Thanks!
Hi,
Our developers are already working towards making this a part of the Avada theme for the future. We do hope to integrate this with the theme soon.
Thank you, Shaminder
That would be awesome! Thanks for your answer!
You’re most welcome
Thanks
-Ammar
