39367 comments found.
hello. i am still looking for possibility to use this template for shelter . but before purchase i need to find solution how to make some filters. so ma question is.. is it possible to add into side bars tags used in portofolio items? eg it would be displayed on the right in here https://avada.theme-fusion.com/3-column-text/. and another question is , if i can rename fields in portoflio item.. eg skills needed to some other name.. or.. if it is possible to add some other field. like date, breed so on.. thanks for reply
Hello @is-esolutions
You can definitely use our Tags widget in sidebar in that case and that should do the job for you just fine, yes you can rename fields as well as you can add as many fields as you want with our new ACF Pro bundle plugin with the theme 
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
For some reason many of the theme elements stopped working today (shortly after I updated my version of wordpress I believe). I cannot adjust containers, add images to pages, adjust buttons or checklists (and many other elements) without everything freezing. I need to refresh the page to get back in. Any idea what’s happening? I have the latest version of Avada, and have cleared all my cache and cookies. Thank you!
Hello @jennamartinphoto
We have no issues with our latest version of theme right now and this must be caused either due to a broken update or some 3rd party plugin conflict in this case so please make sure you have no 404 errors and also please check your caches in this case, however if the issue persist simply open a support ticket and our team will gladly check this out.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
In terms of support, typically how fast can we expect a reply once a question is submitted?
And when I key in a reply in response to an answer posted by the support staff, can I expect a same day response? Or will it be the next day? Assuming I reply within one hour after your support staff has posted an answer.
Hi,
We do reply to all our users within a span of 24 hours (this can be a bit more delayed only on the weekends). Our support staff does try their best to expedite replies back to you and depending on the current queue of our tickets a reply is sent back. However, as mentioned, we do try to ensure that the response time doesn’t exceed 24hrs
Thank you, Shaminder
When I look at the portfolio samples I can’t see thesame feature as per post. I am refering to the sliding images.
Hi,
A portfolio element grid would not show a slider within the grid (for the featured images). Currently, this feature is not available for the portfolio element
Thank you, Shaminder
Our support for Avada has been expired, but we updated Avada today and now we’re a missing a function that was there before (and is still advertised on Avada’s official website).
The problem is that after changing to Avada 5.4.2 there’s no more option for choosing video overlay color and opacity… We used this on every single page on our website, but now all overlays are gone!
For the full-width container we can only choose between:- Container Background Color
- Background Image
- Video MP4 (and webm and ogv) Upload
- YouTube/Vimeo URL/ID
- Video Aspect Ratio
- Loop Video
- Mute Video and
- Video Preview Image.
No
overlay_color – Accepts a hexcode ( #000000 ). Sets the video’s overlay color.and no
overlay_opacity – Can be a numerical value from 0.1 to 1. Sets the color opacity level. 1 is equivalent to 100%.
What happened??? We really need these options back. Please reply asap. Thanks.
Hi,
You can add background image/video and then also now select a background colour. We simply need to ensure that the background colour does have an opacity value in it, Screenshot here -> https://i.imgur.com/pwZvnQT.png
Any background colour with an opacity value will act as an overlay colour for the container
Thank you, Shaminder
Hi Shaminder,
well – thanks for your answer. Unfortunately it does not help in any way, because I already told you what our problems are. And your response does not answer the question…
So please, again: This is what should appear within the option panel for full width containers > background http://i.imgur.com/fK32k1u.jpg (focus on Video Overlay Color and Opacity).
But exactly these options do not appear anymore after updating to the latest version of Avada. Please take a look here: https://imgur.com/a/7Puub — The screenshots are showing the panel with its options from top to bottom. No Video Overlay Color option and no Video Overlay Opacity option anymore. What happened? And what can we do? The website with that problem is a company and we really need to fix this asap. So please reply asap. Thanks in advance.Hello @ind-dus
I am sorry there has been some kind of misunderstanding here so let me explain this to you again in details.
Firstly, this feature you are looking for is still available in Avada and has not been removed at all.
Secondly, the reason you do not find it is because our whole Fusion builder has been optimised and you were using the old fusion builder where the fields were not optimised at all.
Lastly, now in order to use the Video color overlay as Shaminder stated above you do not have to look for this option but simply assign a background color and opacity value for your video overlay from this field here => http://prntscr.com/icgo9q
This field also works for the Background Video Overlay Color and Opacity, i want you to please try it out and you will be able to assign a video overlay color without any issues
Thanks and have a nice day!
-Ammar
Ammar! Thank you so much for the fast reply and your patience!
Well, finally I was able to fix everything!
Before updating to Avada 5.4.2 and Fusion Builder 1.4.2 there was the Video Overlay Color and Opacity option as mentioned before. Now, with Fusion Builder 1.4.2 (and this is where the screenshots come from in my last post) the options do not appear. If version 1.4.2 is not the latest, which one is it? And how am I able to get it, cause all updates are up to date?
Nevertheless, as I said, I got everything fixed. Because your tip was the same Shaminder gave me, I looked again into the Background Color option. The fix is the following: I cannot use something like rgba(255, 0, 72, 1) but rgba(255, 0, 72, 0.99). I tried it with opacity 1, but then the color does not appear. Only if I’m using a number less than 1 it works. This is kind of confusing to me as there was the option to choose 1 by using the Video Overlay Opacity option before. And as the overlay effect works like a blend-mode/multiply effect/duplex printing it should work with 1 as well.
All’s well that ends well. At the end I’m pretty happy now that everything works fine again and that we got everything fixed.
So thanks again for your help and the amazing support!!!
This is what I made with Avada: http://www.ind-duesseldorf.de
Kind regards, Rob
Hello Rob.
Awesome to hear that you have finally worked this out, very distinctive and good looking site and we are happy you made it with Avada.
More good things are yet to come out in our new / later versions
Have a good day Rob.
Thanks
-Ammar
On your https://pastebin.com/mkc522Qa , It’s not working for me. I used the rectangle one. Please help how the custom css for rectangle.
Hi,
As mentioned, this would vastly depend on the length of the text string you need to add and the position of the toggle. I would request you to please contact our support team as they would further be able to help you with a precise solution based on your website’s layout
Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi! Do you planning any updates based on the EU GDPR regulation? This would be a cool feature, if the tracking codes won’t load, until the visitor check a box. Thanks!
Hi,
Our developers are already working towards making this a part of the Avada theme for the future. We do hope to integrate this with the theme soon.
Thank you, Shaminder
That would be awesome! Thanks for your answer!
You’re most welcome
Thanks
-Ammar
Theme options Fusion Builder Elements section error. The tabs are not expanding and i’m not sure why. I can expand and contract Animations but things go wrong when i try to expand any of the others.
Hello!
So that we can help you with this we would need to take a closer look at your install. Please create a support ticket using the link below and our team will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
For blog post, is Avada able to show a full width header image? If yes, do you have a sample that I can see?
Thanks!
Hello @jacksheo
The Featured image of post remains inside the post content area and the general padding is applied to it as can be seen here => http://bit.ly/2BJnkNT
However if you want to assign a 100% width image that will require you to assign a background image or full width fusion slider using fusion options that is also doable easily, an example of this type of slider can be seen here => http://bit.ly/2ptcnKM
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
On several of my sites, the logo is displaying three times. I have to remove the sticky header logo and mobile logo in order to get it to display properly, but it appears very small. All have the most recent theme.
Hello @tammi4fsu
This should not be the case unless you have these specific issues.
1. Your WordPress URL and Site URL does not match inside the Dashboard > Settings > General Tab
2. Your Retina values are not upto the mark and are not 2x of the normal logo.
3. Your logo is being fetched from an outer source (ie not a local URL).
However if that is not the case please simply open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello @tammi4fsu
Please also make sure that you have all the newly released patches applied to theme from Avada > Fusion Patcher Tab
Thanks
-Ammar
Hi there!
Why are the title and the caption not showing in the lightbox for products when using WooCommerce?
I think this is a very big bug!
Hello @Karl-Heinz2018
We have already included this feature in our upcoming version and it will be out for 5.5 and titles + Caption will be available for products
Thanks
-Ammar
Hello, some of the settings in Avada theme options are gone? I am not able to edit lot of options in Avada. What to do? I tried to delete theme and install again. I also tried to deactivate all plugins.
Hello @EJorgensen7
You mean you are seeing a blank page there or a page with the blue background and nothing to change? if that is the case that is due to some form of cache as we had users with the same issue so please make sure that you clear all your caches from plugins as well as the browser and then check again using incognito window in chrome and it should come up just fine.
However if the issue persist you can always open a support ticket with our team and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Thanks, you solved my problem
Glad to hear that we could assist
Have a nice day!
-Ammar
If I buy the theme can I use it for our 2 sites? (we are not web designers/resellers, they would be for our own website)
Hi,
If both the websites are publicly accessible then this would need an additional license. A single license would be valid for a single live domain. However, the same license can be used for development/staging sites that are not publicly accessible.
Please do refer Envato’s policy on licensing, https://goo.gl/CesM5Y
Thank you, Shaminder
I thought so, just wanted to check – many thanks!
Hi there
We will be delighted for you to join the fastest growing theme community out there
We look forward to helping you!
Thank you, MB
After spending sometime in Envato we just bought Avada theme. It is great and beyond what is expected. We built our website www.CflowApps.com using technology theme and the Fusion builder is very helpful to make it. Keep up the great work! 
Hi,
Thank you for your kind words. We are happy to be a part of your project.
Thank you, Shaminder
Is possible to insert in a “Counter Boxes” the value from a custom ACF fields?
Hi,
This would be possible, however, for this to work, we would need to customise theme content.
Thank you, Shaminder
How can do myself?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
(deleted)
Let us know if you need anything, comment says “deleted”. Thanks!
Hi, please help my images are appearing cropped top and bottom, how can I stop this?
Hi,
This would depend in the manner in which the image is used in. If this is a background image, this would be the cropping due to cover mode. If this is an image in an element, it could be due to the use of fixed sizes.
Also, when adding/selecting an image from the media library, can you please ensure that the image is selected to have a full size, Screenshot here > http://i.imgur.com/5u0KLrJ.png
If you still face an issue, I would request you to please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi. Is any solution if I want update cart when quantity changed. Now I must click on UPDATE. But I want have this option for separateli item in cart. Thank you
Hi,
We assume you mean to have an update button next to each cart item. Currently, there is no option for doing this. Any change in the quantity of the cart item needs to updated via the ‘update cart’ button
Thank you, Shaminder
Hello, i have a problem with “The Event Calendar” Plugin in the theme. When i go in the backend to the events setting i become this error: wp-content/plugins/the-events-calendar/src/admin-views/tribe-options-display.php on line 53
What can i do?
This error is only in german language. but i am from germany.
Hi,
Can I please request you to contact our support team to further check the issue for you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to develop a website and use the regular licence. But at first I have to test the website on my domain and after finishing it I’ll transfer the website on the server of my customer and use his own domain. Is there any problem concern with it? It’s just one front-end project but on two server with two domain.
Hi,
We can use the same license we have used in the test domain, for the live domain. Please do ensure that you do use one license per live domain. You can also refer our brief doc here on licensing, https://theme-fusion.com/avada-doc/getting-started/licensing/
Thank you, Shaminder
Is it correct that I’ll write down:
I can use one licence for the test and final domain (Even if both are on internet, not local).
According your link I have another question: 2. Can I use Avada on a test site, then move it to a live site when finished? Yes, you can. You can keep the theme on a test site to build it, then move it to the live site once you’re finished.
Is “MOVE” a special process or just deleting on test domain?
Thanks
Hello @ynaderi
Yes, you can do that and have the same license for your both domain as 1 of them is actually a test domain, moving means that you can simply remove the details from one site and add it to other
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
