8629 comments found.
Hi, i cant find how to change my mobile menu from www.aaronneo.com.au into this https://undsgn.com/uncode/homepages/classic-photographer/ . Can you please help ?
I need . it sticky though
Nevermind figured it out it was in animations heading. Maybe you might want to move it since its not an animation.
Hi and thank for confirm! Sticky, hide etc are some sort of animations, anyway thank you for suggestion! We don’t expect our UI it’s perfect so there is always room to improve. 
I am not riding a place to add the google analytics code..needed some guidance.
Hi mmkdesigns! Did you check our documentation? Here you are: https://support.undsgn.com/hc/en-us/articles/115005491769
Hi, how can I use tags in portfolio? Is native support of tags in portfolio planned (like in blog or pages) or is there another possibility to use tags here? Thanks!
Hello,
no, actually tags in portfolio items are not supported at the moment. I can only say we’ll take your suggestion into consideration for a future update
Thank you
Hi, is there any update on the visual composer issue of inserting p tags after parent divs when not using visual editor? The issue has been very frustrating for me as I do not use visual editor at all because of the nature of sites I build and this has been ongoing for some time and several updates and on your comments on the plugin’s page it appears they have not even responded that they are working on the issue. Thanks!
Hi! No unfortunately we don’t have any news on this from WPBakery team. Anyway this is pretty easy (just stay on Visual), we are more concerned by the fact it’s not compatible with PHP 7.2 and they have this reports from 4-5 months now: https://support.undsgn.com/hc/en-us/articles/360000130345-Visual-Composer-known-minor-issues
Hello,
thx for your works.
can you tell me how to associate a page design to a page ?
Thx
Hi and thank you for appreciate Uncode!
Can you please explain me better the request? Sorry I don’t get you. Do you refer to a simple ‘static’ page or a category design? Anyway don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Somehow I can’t use the new scroll function, is there anything I need to take care of? The demo site doesn’t work as well.
Hi, what is mean that you cannot use and demo site doesn’t work as well? Tested now and it’s a breeze, at the same we don’t have any reports (and it’s about 1 month that is published). Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi! I purchased Uncode about one year ago but I’m creating my website just now. I’m working on localhost and it seems that visual composer doesn’t work. I imported the demo content and I’m creating my pages but there is no way to edit pages from the vc editor. I do see the code in classic mode but everything disappear when i switch to the vc editor.
Could you kindly help me? Best regards.
Hi! From the description it seems that you use PHP 7.2 but VC is still not compatible with PHP 7.2: https://support.undsgn.com/hc/en-us/articles/360000130345-Visual-Composer-known-minor-issues
If this is not the case I suggest to verify you have Uncode latest version (I don’t know if you have an old version but don’t remind a similar issue).
Not sure whether this is affecting others, but Related Posts link building no longer works. It gets to around 33%, then refuses to progress any further. I have tried uninstalling and reinstalling the plugin, but it always crashes (since upgrading to WP 4.9.4).
Just thought you would want to be aware of this.
Hi! No sorry we don’t hve other similar reports, I suggest to deactivate all extra plugins and try if the plugin works with the native WP theme. Anyway this is just an original plugin you can download from the WordPress repository, we partnership with the author and in case he can give you more infos.
Hi do you have a guide for setting up lightspeed cache with the theme ? WP rocket doesnt seem to be worth the price for performance against lightspeed cache which is free. Im getting 75/100 for mobile and 80/100 for desktop on google pagespeed now but i need it to hit at least 90. I have removed all bloat and am running on minimal plugins, just “really simple ssl” and “Akismet” and “Yoast SEO” in addition to the required uncode ones.
Hi! The informations are the same for setup WP Rocket, please check at the bottom of he article few files you need to exclude: https://support.undsgn.com/hc/articles/115004168269
WP Rocket is good also because their support help you setup the cache, this is the problem of free stuff. Anyway if you are in LightSpeed Service they optimize the site for you.
litespeed charges $30 to setup and troubleshoot. Rocket is $39 a year. Do you have any recommendations since they are both pretty much the same ?
Hi! As told the informations are the same you find in the article I sent you above, there are just few files you need to exclude to get the best, did you check my article? In my personal opinion $30 is not too much if you are interested on these facts, by the end some dedicated professionisti helps you supper boost your site based on their product and I think it’s good. Let me know how it goes!
Hi. How can i change the font size accordion panel-title ?
Hi! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately (this wall is not the tool for support)! Thank you!
https://support.undsgn.com/hc
Hi, I purchased this theme but am unable to unzip the file in my WordPress
Hi and sorry for delay! What you mean exactly? What file you are not able to unzip? The main download folder or ‘uncode.zip’?
When installing the uncode.zip file after installing it freezes at unpacking, no matter how many times I try still the same even increase the upload max size but no positive result.
Hi! Uncode is still not in use, it seems your server has serious issue, you can understand this is just 20mb file used by 33.000+ users. Have you also tried the FTP upload? https://support.undsgn.com/hc/articles/213454429
Anyway don’t worry, if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi there, how can I make the writer name ‘by Fulya’ unseen from the blog post. I could see no option for that?
Hi fulyabintepe! We have not inserted some simple options to not bloat the admin too much (focus on hard stuff), can you please check if this helps?
https://support.undsgn.com/hc/en-us/articles/115000724289
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Thank you, it did not work so I will open a ticket. I also cannot change the font color of ‘categories’ of my blog. Could you also help on this? Thank you!
Hi! Yes don’t worry, Support Team will supports you, just open a ticket (please note that they are not at work during weekend).
Got an uncode premier theme yesterday but when trying to install it always freeze at unpacking have increase the max upload size and others but still the same thing pls help
Hi scuscuboy! This is pretty odd anyway don’t worry. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi team,
I opened a ticket concerning the translation of the new administration of uncode 10 days ago, and the problem is still not solved…
Could you consult my ticket and do the necessary?
Ticket: #20061
Thanks in advance, Regards.
Hi! As noted by our agent Ivo the ticket was fwd to developers team just 3 days ago, it not seems to be invalidating issue if you cannot translate few admin terms and not so long time when it come to developer stuff. We’ll back asap! Thank you for understanding.
Hi, my lightbox videos are not loading in any browser. The wheel just spins and spins when I click on the videos and I believe my version is up to date. Page in reference: http://emilycostopoulos.com/film/
Hi grandprintco! Not sure how you created this but there are no videos in the link: https://undsgn.d.pr/9AMDSj
You should have something like this: https://undsgn.d.pr/DLTh9q
Help us understand the issue. Is this a new site? It’s pretty odd you have this error only now…
Thanks for your reply! The page itself is new. Each of the media files here is an oEmbed file, where I have the vimeo link added to the media file. It works fine if I add it without the lightbox, but as soon as I change to lightbox, the video does not load.
It is set up like this: https://drive.google.com/file/d/1ZdDpZZnRZBsT2DHbVlRvZfJBqutM6otW/view
The oEmbed does’t work this way, please have a check, you need to insert the video URL and apply a poster image to this: https://support.undsgn.com/hc/en-us/articles/213457149--oEmbed
I added the video using the instructions in that article you linked (picturing that here: https://drive.google.com/file/d/1_7opqCbgh92b9Wl_K9AwBRy4lW1vqUlX/view?usp=sharing) and then when I go to the file, it shows as the screenshot I just shared. The system populated the URL like that. I went in and manually changed it to show as the example in your screenshot, but it’s still not playing on the site. (I tried it with the Jamaica video in the lower right hand corner.)
Just to clarify -
Here is where I am selecting the media in the content. It shows that the URL is the website (which I understand is wrong, but it won’t let me change): https://drive.google.com/file/d/1bkXoo1M6s3WpTJzSL4Kei5uAuamkU5fb/view?usp=sharing
But here is the same file in the gallery, where it says the URL is the vimeo link: https://drive.google.com/file/d/1puJ7miaUYqkelrxLuSZaSUwVCYOsQUTg/view?usp=sharing
Okay – figured this out. It only works if I add the oEmbed media using the dialog box in the post, not if I do it in the multimedia library. The guidebook says “If you want to fill your library in advance without waiting for the dialog box, you can use our utility. Simply navigate to Media > Add Multimedia, and fill in the fields just discussed.” I did that, but the URL would default back to the site no matter what, even if I changed it.
Thanks for your help. Not sure if it’s just me having this issue or if it’s something to look into.
Hi and thank you for confirm! Maybe some momentary confusion, happy you fixed!
Hey Guys,
How can I remove the Uncode Help link from the admin top bar please?
Thanks
Please ignore this. I found it
Please ignore this. I found it
Hi and thank you for confirm! 
hi there! when can we expect a theme update for the new woo commerce?
Hi, the update was available on Envato from days (1.7.3). You should have received an email, maybe with the account you bought the theme (not this account): https://support.undsgn.com/hc/en-us/articles/213454129
So you guys know there is a big glitch that started the other day with page builder.
Anytime you go to use page builder for posts, portfolio or uncodeblock (it is fine for pages) the page builder role manager settings reset to default on their own after you publish a post. (default settings is ‘unchecked’ for posts, portfolio and uncode block in role manager). Therefore, every time you try to create or edit anything other than a page. You need to open WPBakery Role manager and check off the posts, portfolio and encodeblock and save settings. But then after a publish of a post, it goes back to default. Very annoying!
See screenshot of what becomes ‘unchecked’ on its own.
https://imgur.com/a/QSysEHi mcozea! Please update to Uncode 1.7.4: https://support.undsgn.com/hc/en-us/articles/213454129
More infos here: https://support.undsgn.com/hc/articles/214001205
Great! That fixed it and now I see galleries is included in the role manager now. Thanks
Hi mcozea and thank you for confirm!
Hello, Thank you for the amazing template. I don’t know exactly since when but I experience slow down in loading visual composer at the back-end. Is this a common issue? Is there a way to enhance the speed?
Hi ggaggoong2 and thank you for appreciate Uncode!
A theme doesn’t degrades itself, have you installed extra plugins? Have you tried another browser?
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
yeah, it was working fine in the beginning. I don’t know what caused this. Thank you, I will submit it now
Hi, http://prntscr.com/icfmvg Breaks the design in Google Chrome. In other browsers everything is ok.
Hi webworkeuropa, what theme version do you have? Can you please show the live site? Pretty impossible debug with an screenshot. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
